The Responsive City: A New Way of...
Transcript of The Responsive City: A New Way of...
New O/S Model Based on Open Communication,
Coordination, and Connections Inside and Outside of City Hall
From Slow, Paper-Driven, Sequential to a Process that Acts
in Time
Agency-Centric toUser-Centric
From Technically Narrow Professionalism to
Collaboration
THE PROBLEM SOLVING PUBLIC SERVANT
ACTING IN TIMEUX
The Building Blocks of aNew Distributed Governance
From Activities & Compliance to Outcomes
NEW ECOSYSTEM
UX REAGIRE RAPIDAMENTE
IL FUNZIONARIO PUBBLICO COME
PROBLEM SOLVERECOSISTEMA
NUOVO
Digital Drivers of Change and Value
Virtual Assistant/Chatbots Services
AI and AR
Authentication Processes: Blockchain
BETTER OUTCOMES
Geographic Platforms
Predictive Analytics
Machine Evaluation of Case Reports
UX: Placing Citizens at the Center
User Centered Campaigns
Omni-Channel Choice
311/CRM Platforms:
Personalized
Structured Feedback Loops
Designs Nudge Behaviors
UX: Un Sistema Incentrato Sui Cittadini
The New Professionalism: Curated Community Input
Structure the
Discussion
Moderate & Curate the
Process
Incorporate Third Party Platforms
Evaluate Results &
Iterate Questions
Adjust Policy or
Performance
Il NuovoProfessionalismo: Input Selezionato Dai Cittadini
Acting in Time: Responding to the Thing
San Diego High-Tech Single-Space Parking Meter Pilot Project
Domain Awareness System—Context Matters
Alert in DAS
Video Analytics
Sensors (ShotSpotter) & Mobile Devices
License Plate Readers
911 Feed
Summonses & Warrants
Officer Makes Decision Informed by Context
THE PROBLEMS
• Command and Control—Little Discretion• Civil Service and Labor Restrictions • Activities Not Outcomes• Procurement About Process, Not Results• Performance in Verticals• Narrow Definition of Professionalism
Bureaucrats Need to Be Liberated From Red Tape
OLD SYSTEM NEW CITY O/S
Work Concentrated in
Agencies
Work in Systems with Well-
Visualized Data Across Agencies
Distributed Productionin the Public Sector Non-Profit
Sector
Private Sector
Government
LEGITIMACY &
SUPPORT
OPERATIONAL CAPACITY
VALUE
Legittimità e supporto
dei cittadini
Capacità Operativa
Valore Pubblico
Changing the Ecosystem
• Agile Procurement• Civil Service• Return on Investment• Managing Contractors • Moving from Stat to Outcomes
• Procurement Piu’ Agile• Servizio Pubblico• Ritorno Sugli Investimenti• Management dei Contratti• Da Statistiche a Impatto Reale sui
Cittadini
Changing the Ecosystem
• Partnering with Universities • Leadership Accepts Risk• Accountability Defined by Results• Remember Context—
Neighborhood, Worker, Ethnicity • Use Intermediaries
Establish Formal Policy
Protect Citizen Anonymity
Ensure Secure Storage
Confidentiality
Publish Policies for Data Use & Access
Balancing Transparency & Data Security
Create Privacy Position With Occasional Audits
Politiche Pubbliche Per
Proteggere L’Anonimato dei Cittadini
Sicurezza e Protezione dei Dati
Riservatezza
Politiche Chiare per L’Accesso ai Dati e IlLoro Utilizzo
Equilibrio Fra Trasparenza e Sicurezza dei Dati
Protezione della Privacy Corroborata da Audits Occasionali
Address Security & Privacy