-The required Leadership for an

Effective Ophthalmic Practice-

By Carolina Clavijo, PA Visionary Ophthalmology 

OUTLINE

Organizational Culture change “the first step” reassessing the roadmap for the future. The main areas of managing an ophthalmic practice. Hiring techniquesTailoring Continue Education programs for employees.  Leadership styles in theory and in practice, what really works?

Organizational Culture

Values Beliefs Attitudes Behaviors

……shared by a group of people. Culture comprises the collective assumptions and “the way we do things around here”People copy, coach and correct each other to fit into this collective Culture and be part of the group.

Every organization big or small has its own culture.. YES even a small business has a

culture….

Every business must take the right steps to cultivate the culture it desires. The culture is the

single greatest force that affects your employees.

Why work with Culture?

The way we do things around here” determines:

Behavior, and thus:Performance and Turnover,Customer Satisfaction and Reputation,Market share and CompetitivenessEmployee Retention, etc.

What is the culture of your organization? How to make an assessment of it?

Tools: OCAIwww.ocai-online.com

•Organizational Culture Assessment Instrument•Developed by professors Cameron & Quinn•Based on the Competing Values Framework•Researched and Validated

Gives you a quick diagnosis with a visual profile, insight on current and preferred culture, a clear format to change, that you customize to your

situation.

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4 Culture Types

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OUR VISION

“A WORLD CLASS ophthalmology practice providing unique eye care that integrates

3 elements: the latest technology, efficiency, and a loving touch”

MISSION STATEMENTBeing at the forefront of technology.Having a trained and caring professional staff that is concerned about all aspects of patient’s well being and not just their eyes.Implementing highly efficient systems and procedures to enhance the patient’s experience.Contributing to the effort to eliminate blindness by leading surgical missions to people in need around the world through our Visionary Foundation.

OUR CORE VALUES

KINDNESSEXCELLENCEEFFICIENCYPASSION RESPECTTEAMWORK

Classification of Managerial Skills

Technical Skills

Human Skill

Conceptual Skills: This consists of the manager's ability to coordinate all organizational activities and varied interests involved in it. It involves viewing the organization in its totality and understanding the inter-dependence of its individual parts.

The main areas of managing an ophthalmic practice

The 8 Deadly sins of a PA –John Pinto-

①Lack of numeracy skills. ②Not knowing the services and products you sell③ Ignoring the needy greedy details of patient accounts management.④ Orbiting the wrong sun.⑤ Insufficient time commitment ⑥ Not building a strong middle management team⑦ Not enough delegation. ⑧ Failing to network with peers.

From the article “ Eight deadly sins some administrators ignore at their peril- by John pinto Published in the summer edition 2012 of Administrative Eye Care

Hiring and keeping the right people. How difficult can it get? E-MYTH

Hiring decisions are some of the most consequential decisions you can make for your business.

You want your hiring decisions to come from your head and your heart.

Your hiring process has one main task—to help you find the right players for your “game.”

A systemized, orchestrated hiring process will free you to really see the candidates before

you.

What to Look for in a Good Receptionist

Attitude. You should look for a person with a positive disposition.Skill. Good clerical and computer skills are a must to enable the person to multitask. Resourcefulness.  A good receptionist should be able to think fast, help patients find solutions to problems.

Tailoring Continue Education and training programs for employees.

Employee as an investment, not as

an expense principle.

Picture Styles give you great looking “frames” in a single click.

New program by BSM CONSULTING…

http://www.bsmconsulting.com/BSMConnection/OPH/a0000.asp

DR. TECHS 

TRAINING JCAHPO/ ACTION ED

https://action.jcahpo.org/ACTION/Default.aspx?hkey=ef133cd2-48bd-4f68-a935-545d1c005b96&WebsiteKey=1163a781-1426-4699-b851-df1ec5a650b3

  

Leadership styles in theory and in

practice, what really works? Leadership is less about your needs, and more

about the needs of the people and the organization you are leading.

Leadership styles should be adapted to the particular demands of the situation and organization.

“Primal Leadership,” Daniel Goleman, describes six different styles of leadership. The most effective leaders can move among these styles, adopting the one that meets the needs of the moment.

 6 styles of Leadership by Goldman 

VisionaryCoachingAffiliative

Democratic PacesettingCommanding

 Ophthalmic Leadership by John Pinto

The dyad’s effectiveness begins with a clear understanding of three well-recognized 

leadership skills:• Humility with resolve • Emotional intelligence • Inspiring others to find their voice

THANKS FOR YOUR TIME AND ATTENTION!