The RegisTRy insideR · resource, specializing in luxury charter vacations around the world....

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1 THE REGISTRY INSIDER MANAGER’S MESSAGE TABLE OF CONTENTS Destination Spotlight Featured Benefit Sample Availability Member Testimonial Updates Q&A’s Tips From Our Reservation Consultants 2 3 4 4 5 5 6 Autumn is here and for many of us that means the return to our routine and the dash to the end of the year. We’re planning for family gatherings. Those of us who are parents are happy (really happy) our children are back in school. There’s football to watch and holiday shopping to strategize. The lazy days of summer have passed and we are now back to being really busy. One very important task to put on your growing “to-do” list is planning your next exchange vacation with The Registry Collection® program. For you spontaneous types, I invite you to check out our expanding “Last Call Getaways,” those often hidden gem opportunities that only require half the required credits if you book them inside of 30 days. Maybe a spur of the moment vacation is the answer to this busy autumn season. Have you ever dreamed about sailing around the Caribbean, visiting unspoiled islands, dropping anchor in secluded harbors and enjoying true local flavor? Consider a vacation with Festiva Sailing Vacations or the TradeWinds Cruise Club. We’ve highlighted these two fabulous opportunities in this edition of the newsletter. Another option to explore off shore is with our featured Collection Partner, Yachtstore. The folks at Yachtstore will arrange every detail for practically any size vessel, from bareboat sailing to mega yacht. They are one of the largest yacht chartering companies in the world and they provide The Registry Collection members with preferential pricing on all charters. Our resort portfolio in Mexico has always been a favorite with members and I thought you would like to read about an experience one of our members had on his family’s recent exchange vacation. If you haven’t visited our website in a while, I think you will be impressed to find a number of new destinations with available inventory. Some new notables include our Sol Melia Vacation Club at The Reserve Paradisus Punta Cana resorts in the Punta Cana region of the Dominican Republic and in Spain at Sol Melia Vacation Club at Gran Melia Palacio de Isora in the Canary Islands and Arcos Gardens Golf & Country Estate in Cadiz. Make sure you check back often as inventory availability is updated every business day. Remember this is only a sample of availability so if you don’t see what you are looking for, call your Reservation Consultant and let us help you find your next dream vacation. I hope you enjoy reading this edition of the Registry Insider. We certainly enjoy sharing with you all the new exchange and partner opportunities, program updates and stories that help to make your Registry Collection program a valuable planning tool for your busy life. It’s a great time of the year. Enjoy it with your families and friends and don’t forget to drop us a note about your exchange vacation with The Registry Collection program. We’re never too busy to read those. Gregg Anderson Global Vice President The Registry Collection program FORTH QUARTER, 2011

Transcript of The RegisTRy insideR · resource, specializing in luxury charter vacations around the world....

Page 1: The RegisTRy insideR · resource, specializing in luxury charter vacations around the world. Whether you seek a small “bareboat” sailboat experience, or perhaps a multi-week crewed

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The RegisTRy insideR

ManageR’s Message

TABLE of CoNTENTSDestination Spotlight

Featured Benefit

Sample Availability

Member Testimonial

Updates

Q&A’s

Tips From Our Reservation Consultants

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3

4

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Autumn is here and for many of us that means the return to our routine and the dash to the end of the year. We’re planning for family gatherings. Those of us who are parents are happy (really happy) our children are back in school. There’s football to watch and holiday shopping to strategize. The lazy days of summer have passed and we are now back to being really busy.

One very important task to put on your growing “to-do” list is planning your next exchange vacation with The Registry Collection® program. For you spontaneous types, I invite you to check out our expanding “Last Call Getaways,” those often hidden gem opportunities that only require half the required credits if you book them inside of 30 days. Maybe a spur of the moment vacation is the answer to this busy autumn season.

Have you ever dreamed about sailing around the Caribbean, visiting unspoiled islands, dropping anchor in secluded harbors and enjoying true local flavor? Consider a vacation with Festiva Sailing Vacations or the TradeWinds Cruise Club. We’ve highlighted these two fabulous opportunities in this edition of the newsletter.

Another option to explore off shore is with our featured Collection Partner, Yachtstore. The folks at Yachtstore will arrange every detail for practically any size vessel, from bareboat sailing to mega yacht. They are one of the largest yacht chartering companies in the world and they provide The Registry Collection members with preferential pricing on all charters.

Our resort portfolio in Mexico has always been a favorite with members and I thought you would like to read about an experience one of our members had on his family’s recent exchange vacation.

If you haven’t visited our website in a while, I think you will be impressed to find a number of new destinations with available inventory. Some new notables include our Sol Melia Vacation Club at The Reserve Paradisus Punta Cana resorts in the Punta Cana region of the Dominican Republic and in Spain at Sol Melia Vacation Club at Gran Melia Palacio de Isora in the Canary Islands and Arcos Gardens Golf & Country Estate in Cadiz. Make sure you check back often as inventory availability is updated every business day. Remember this is only a sample of availability so if you don’t see what you are looking for, call your Reservation Consultant and let us help you find your next dream vacation.

I hope you enjoy reading this edition of the Registry Insider. We certainly enjoy sharing with you all the new exchange and partner opportunities, program updates and stories that help to make your Registry Collection program a valuable planning tool for your busy life. It’s a great time of the year. Enjoy it with your families and friends and don’t forget to drop us a note about your exchange vacation with The Registry Collection program. We’re never too busy to read those.

Gregg AndersonGlobal Vice PresidentThe Registry Collection program

FoRTh QuaRTeR, 2011

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desTinaTion spoTlighT

Your membership in The Registry Collection® program affords you access to amazing opportunities in the most desirable destinations—including luxury catamaran adventures. If you are considering an exhilarating seafaring getaway, allow us to suggest two outstanding ways to explore the riches of the Caribbean in ways that many dream of but few experience.

Festiva Sailing Vacations Picture yourself on an intimate cruise aboard a superbly outfitted double-hulled catamaran. Festiva Sailing Vacations feature all-inclusive* charters that explore some of the most sought-after sailing destinations in the world. From the island of St. Vincent you will embark on a journey throughout the enchanting Grenadine Islands, widely regarded as the “Jewels of the Caribbean.” Four elegantly appointed staterooms allow up to six adult guests to cruise in splendor, staffed by a Captain and Chef to ensure your comfort and enjoyment. And with transportation in this region limited to private yachts, you can expect an adventure that is as unforgettable as it is unique.

TradeWinds Cruise Club Your voyage of a lifetime begins on the deck of a luxury twin-hulled catamaran. Setting sail from the island of Bequia, an elite escape destination frequented by the privileged few, you will explore the equally exclusive Mustique and other southern Grenadines islands. Swim, scuba or snorkel in clear Caribbean waters, learn the art of sailing from your Captain, or sip cocktails on deck while your personal chef prepares lunch. You will discover plenty of ways to enjoy your luxury cruise adventure, which includes a wide range of fishing equipment and sea toys for your seafaring pleasure as well as roomy decks above and below for the ultimate in relaxation. Fully equipped and all-inclusive*.

*In addition to the transaction fee and credit deduction, a mandatory Provisioning Fee will also be applied that covers the following: all onboard meals (excluding 2 meals ashore) and beverages according to the guest preferences, charter crew service, cruising permits, licenses and taxes. In addition, the fee includes use of the ships, onboard water sports equipment, such as sea kayaks, fishing gear and snorkeling gear.

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FeaTuRed collecTion paRTneR

Since 1995, Yachtstore has been a premier yacht charter and sailing resource, specializing in luxury charter vacations around the world. Whether you seek a small “bareboat” sailboat experience, or perhaps a multi-week crewed charter on the world’s most luxurious mega-yacht or mini-cruise ship, Yachtstore can provide the ideal vessel for you, including power and sail yachts ranging in length from 40 feet to 250 or more.

Yachtstore dedicates itself to being the trusted global resource for locating and purchasing the best yachts available. While the majority of sailings take place in the Caribbean in the winter and New England, Alaska and the Mediterranean in the summer, cruise opportunities are available year-round, and with access to over 5,000 charter yachts worldwide, Yachtstore is able to arrange customized charters sailing in every corner of the world.

To ensure that you enjoy excellent and enjoyable service, a global network of experienced and customer-focused Yachtstore charter specialists, yacht brokers and consultants are committed to locating the ideal yacht for you, whether you charter or purchase. Widely recognized as an industry leader in luxury yacht charter, Yachtstore was recently named by Elite Traveler magazine as one of the top five authorities worldwide and by Travel + Leisure magazine as one of two recommended providers of luxury yachts.

YAChTSTorE

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MeMbeR TesTiMonial

saMple availabiliTy

When members of The Registry Collection® program wish to plan their next vacation, our Registration Consultants are just a phone call away. Your Consultant can offer advice on travel, accommodations and destinations, answer your program benefits questions, and assist you with every step of the exchange process.

After members have contacted our Consultants, they may complete a survey about the level of service they experienced during that call. A recent survey was completed by Alan Zuckerman, a Grand Mayan owner and a member of The Registry Collection program since 2007. Through his membership, Mr. Zuckerman has traveled to Cabo San Lucas seven times.

Mr. Zuckerman was planning his most recent trip when he spoke with Reservation Consultant Maureen O’Keefe Maranto, who explained to him how to deposit his weeks to facilitate two consecutive weeks at The Grand Regina in Cabo San Lucas. She also set up a search request for him, and he recently confirmed and booked one of his requested weeks. After their conversation, Mr. Zuckerman had nothing but praise for the service he received:

“I cannot find enough superlatives to express my satisfaction. Registry is the best. I have been booking vacations through The Registry Collection for approximately 3 years. Dealing with the Registry staff is such a pleasure. They are informative, courteous and helpful.”

Alan Zuckerman West Orange, New Jersey

Here are just three examples of the many distinctive properties that are currently available for exchange from The Registry Collection® portfolio. Because availability is limited, and to obtain the most current status and exact check-in dates, please be sure to call a Reservation Consultant when you are ready to select from these or any other property in The Registry Collection portfolio.

Hearthstone at Spring Mountain Ranch - McCall, Idaho

Watermark on Flathead Lake - Polson, Montana

Aquativa Privilege - Brazil

Click here to explore all of the properties available through The Registry Collection program.

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updaTesCurrent Sample Availability—New features The next time you visit our Current Sample Availability page, you will find two new features to make it even easier to plan your next getaway with The Registry Collection® program. Now in the “Name/Location” chart, when you glide your cursor over the “Check-in Date” column, the corresponding check-in day will appear over each date. In addition, when your cursor runs over the number of rooms column, the required number of credits for each listing appears.

Credit ExtensionIf you aren’t able to use your deposit during your travel window, for a Deposit Extension fee of $69USD, you have a one-time-only opportunity to add three months to your travel window. Call your Reservation Consultant for more information.

Last CallSM GetawaysNow enjoy last-minute travel year-round at a selection of popular destinations. You may also save your credits and pay $1,495USD to confirm your Last Call Getaways. Simply select and book available destinations 29 days or less before check-in. To view available Last CallSM Getaways, visit www.theregistrycollection.com and click on Sample Availability.

Q&a’sQ: In the directory the deposit window states that The Registry Collection® program accepts deposits 120 to 365 days in advance. But when I call in I am told you will accept deposits only up to 90 days in advance. What is the correct deposit window?

A: We are still currently accepting deposits 90 to 365 days in advance of the check-in.

Q: I want to exchange my credits for vacation to an All-Inclusive but I see that there is an additional fee. Why?

A: When confirming a reservation at a property that offers an All-Inclusive option, your credits exchange for your accommodations only. The additional fee, which is paid directly to the property you have confirmed, covers your complete vacation experience, during which all of your needs are met. Typically your additional fee covers resort experiences including, but not limited to, your transportation to and from the airport, food, beverages (alcoholic and non-), room service, daily kitchen replenishment, resort activities and some tours. The All-Inclusive feature allows members a worry-free, cash-free vacation.

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Tips FRoM ouR ReseRvaTion consulTanTsDid you know many of our members are enjoying extending their vacation time back at their own property? The Last CallSM Getaway program is allowing our members to enjoy more time where they own. Since you are already going on vacation to your home property why not extend your time by a few days or even an additional week? Simply call us 29 days prior to the date you are looking to confirm and choose from one of our 2 exciting vacation options now available to you.

1. If member want to use credits, one may confirm a Last CallSM Getaway vacation for ½ the required credits of the regular exchange and pay an exchange fee of $250.00.

2. Or, the no credits required option-- the Last CallSM Getaway is only $1,495.00

Maureen