The Real World Expectations

8/6/2019 The Real World Expectations

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Making a Difference in the Real World


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Agenda

Basic strength of Graduates Real world scenario

Industrial expectations

Who can be in my team ?

Professional Communication

Listening Skills

Written Communication Skills

Verbal Communication & Non Verbal Communication

Interview Skills


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Basic Strengths of Graduates

Solid Education

Analytical / Logical Thought Process

Drive to succeed

These are necessary and expected, but no

longer the sufficient conditions for success


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The Real World Scenario

Teamwork more important than individual

skills

Multi-cultural workplace Global delivery models

Highly mobile workforce

Increased client interaction

Hyper competition


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Industry Expectations

Fundamental technical skills Soft skills

Personal characteristics deemed necessaryfor continued success both professionally

and personally Listening and understanding others point of

view

Getting your point across to your audience

Good understanding of technical, domainand industry trends

Ability to work in teams


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Who can be in my team?

A Good Listener

A Good Writer

A Good Speaker

A Good Presenter


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Professional communication


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An Idea, No matter how great, is

useless until it is transmitted and

understood by others.


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L

I

S

TE

N

I

N

G

NON-

VERBAL

WRITTEN

PROFESSIONALCOMMUNICATION

VERBAL


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I know that you believe you

understand what you think I

said, but I am not sure yourealize that what you heard is

not what I meant.


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Few facts on communication

The average worker spends 50 % of his time

communicating.

Business success is 85 % dependent on effective

communication & interpersonal skills.

45 % of time spent communicating is listening.

Writing represents 9 % of communication time.

One-forth of all workplace mistakes are result of poor

communication.

75% of the communication is non-verbal.


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Professional Communication

Professional communication is to communicate

effectively in a professional environment

Objective

To understand various aspects of professionalcommunication

Understanding the importance of listening skills

Understanding aspects of

verbal communication non-verbal communication

Written communication


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Listening Skills


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Importance of listening skills

Listening is the most important aspect of

Communication

People

speak 100 175 words per minute listen 600 - 800 words per minute

spend about 80% of our waking hours

communicating

spend 45% of that time in listening


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Steps in listening process

Hearing

Hearing just means listening enough to catch what the speaker

is saying.

E-g.

You were listening to a speaker mention

that no two zebras are alike. If you can

repeat the fact, then you have

heard what has been said.


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Understanding

Understanding happens when you take what you have heard and

understand it in your own way.

E-g.Let's go back to that report on zebras.

When you hear that no two are alike,

think about what that might mean.

You might think, "Maybe this means

that the pattern of stripes is different for each zebra."


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Judging

the receiver think about what he heard and checkswhether it makes sense. Do you believe what you haveheard?

E-g.

You might think,

"How could the stripes to be

different for every zebra? But then again,the fingerprints are different for every person.

I think this seems believable."


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Listening skills

Aspects pertaining to listening skills

Don't talk---listen

Be attentive and yet relaxed

Keep an open mind Listen and dont interrupt. Wait for the speaker to

pause and ask clarifying questions.

Ask questions to understand what has been said.

Say something to indicate your understanding Recognize tone patterns and intonation

Identify key words


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Listening skills

Aspects pertaining to listening skills

Repeat what you have heard in your words to indicate

the extent to which you have understood

Ask open-ended questions

Dont impose your views

Summarize and paraphrase

Let yourself finish listening before you begin to talk

Listen for main ideas


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Listening skills

Bad listening habits

Interrupting the speaker

Rushing the time

Showing interest in something other than theconversation

Getting ahead of the speaker and finishing her thoughts

Forgetting what was talked about previously

Asking too many questions about details


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Listening situations

Kinds of listening situations

Interactive

Face to face and telephone conversations We alternate between speaking and listening

Non-interactive

Listening to radio, TV, lectures etc.


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Written communication refers to the capability to

write effectively to communicate to a diverse set of

audience. It refers to effective documentation skills, capability

to take notes, email etiquette etc.


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Tips for improving writing skills

Avoid wordiness

Know your audience

Avoid / minimize jargons Dont be redundant (2 PM in the afternoon)

Pay attention to grammar

Proof read before closing the document

Use appropriate words Maintain coherent sequence


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Verbal communication


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Verbal communication

Verbal communication is the capability to present ideasto a set of diverse audience in a clear unambiguousmanner

Effective speaking skills

Presentation skills

the ability to present ideas in a clear and precisemanner

Telephone / conference call etiquetteGeneral code of behavior that is acceptable, whilehandling telephone / conference calls, within aspecific social culture


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Tips for effective speaking

pronounce the distinctive sounds of a language clearly

so that people can distinguish them

use stress and intonation patterns of the language

clearly for people can understand what is said

use the correct forms of words (tense and gender)

put words together in correct word order

use vocabulary appropriately

make the main ideas stand out from supporting ideas orinformation.

maintain a proper flow and sequence


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Non-verbal communication


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Non-verbal communication refers to the effective use

of body language in terms of expressions, gestures and

non-verbal cues in communicating a message


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7%

55%38%

Non-verbal

S oken words

Tone of

voice


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Types of non-verbal communication

Body language

Body language refers to the capability of usingexpressions, gestures and non-verbal cues to

communicate a message through head-nods, smiles,

frowns, eye movements, body movements etc.


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Gestures

Eye Contact andFacial Expressions

Posture

Aspectsof

Body Language

Dress Individual

Space

Tone/Pitch

of Voice

BODY LANGUAGE


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Types of non-verbal communication

Good body language

keeping good personal space

making eye contact

sitting or standing up straight

looking interested

Bad body language

staring at the floor

turning the body sideways fidget

slouch

cross arms


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Interview Skills


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Interview preparation

Update your resume

Research the company from the company website

Gather details on sales, company product & services,

mission statement, press releases, recent news

Think through some common questions Rehearse answering common questions with friends and

relatives

Collect and neatly arrange required papers


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Be aware of latest IT trends, current affairs

Update your general knowledge

Carry additional copies of important papers like resume,testimonials etc.

Carry a notepad and a pen

Dress up appropriately for the interview

Arrive 5 to 10 minutes early and relax

Turn off all devices before the interview


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Write down and memorize about your achievements

Highlight qualities like important initiatives taken

List out non-work achievement

participation in social activities working for some NGO

Develop an interview portfolio


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During the interview

First impression is important

Many selections are made in the first minute

Handshake

Facial signalsHands & feet


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Handshake

Create a right impression with a handshake

Be sure that

Your hands are clean and adequately manicured

Your hands are warm and free of perspiration

Handshake is executed professionally

Wait to be told to take a seat or ask if you may


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Hands & feet

Dont fidget with pen, hair or paper

Dont tap the table or make noises Do not tap your feet

Do not remove your shoes while the interview is on


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Good body language

Walk slowly and confidently, when called

Greet the interviewer with a handshake and smile Maintain an alert head position

Nod to communicate your understanding

Do not hurry any movement

Relax with every breath


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Interview

During the Interview

Listen actively

Adjust the answer based on the questionBe positive and clear in your reply

Enquire about the next step.

When will a decision be made?

Will they contact you or should you call back?


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Interview techniques

Traditional

Looking at resume, asking questions

Behavioral based

tell me about your last achievement

story brings out behavioral aspects

Stress based

Solve puzzlesWhy should we hire you here?

Want to see how you handle stress


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After the interview

Analyze your performance and your attitude

How do you feel?

How interested was the interviewer?

Where could you have done better? How well did you answer?

Where all did you fumble?


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??? & !!!

The Real World Expectations

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