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Transcript of The Real Time Initiative Laying the foundation for a Real Time Enterprise Internet Telephony...
The Real Time Initiative
Laying the foundation for a Real Time EnterpriseInternet Telephony Conference & EXPO
October 14, 2003
Definition of aReal Time Enterprise
“…enterprises that compete by using up-to-date information to progressively
remove delays in managing and executing their critical business
processes.”
Gartner Group – Oct. 2002
But the concept of a Real Time Enterprise is not new
The Information Age
Mainframes & Mini-computers Flourish
On The Road To Real Time
• The 1970s and 1980s drive to deliver information to workers involved in key business processes
• Remember the paper reports!
On The Road To Real Time
• Mainframes also delivered terminal capabilities for more time sensitive needs
• Did you know?– there are some 200 Billion lines of Cobol
code running on mainframes today– 5 billion lines of new Cobol code are still
being written each year IT-Analysis.com
– 10/9/03
The Computer Age
The Personal Computer & Distributed Networks
Productivity Gainsof the Late 90’s
• Majority of the gains were concentrated in only 6 industry sectors
76%
24%
68%
32%
AllOthers Six
Sectors• These sectors
account for only 1/3 of the US GDP
Harvard Business Review – Oct. 2003
The Communications Age
Connecting People & Information
Rate of Change
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
CustomerNeeds
CompetitiveEnvironment
Regulations Technologies
Rapid
Slow
CIO INSIGHT JULY 2003
The Challenge Moving Forward
• Examine all business processes to target investments where productivity gains will yield significant returns
• Identify missing pieces that will maximize performance throughout each of these processes
• Integrate information, tools, and people in each process from end to end and between related processes to maximize return
Key Factors to AchievingReal Time
• Remove all latency from notification of opportunities & problems
• Provide anytime – anywhere access to information and people needed to collaborate and make decisions on a course of action
• Support the timely implementation of decisions
The Real Time Enterprise User
• The Real Time Enterprise imperative cuts across and deep into every organization– Leadership
• Strategies to meet changing circumstances
– Managerial• Agility to meet changes and threats
– Operational • Improved customer service, lower costs
Enterprise Mobility• Mobility effects RTE initiatives at worker,
manager, and leader levels– Within an enterprise site– Among enterprise multi-site locations– Outside the enterprise
0%
20%
40%
60%
2003 2004 2005 2006
Mobile Workers
60% Growth
• An Enterprise Class, Real Time managed infrastructure
• Converged Terminal Solutions for the full range of mobile workers, managers, and leaders
• A SIP foundation for support of Real Time Applications
• Integrated into the enterprise wired communications network– Can not be based on loosely tethered islands!
Key Aspects for an RTE Mobility Solution
Requirements for the Wireless InfrastructureSimpleSimple
SeamlessSeamless SecureSecure
Seamless• Anywhere mobility• Reliable• Scalable
Secure• Enterprise-hardened
security• Business critical
applications• Multi-layered• Standards based
Simple• Easy deployment• Dynamic control of RF• Visibility into the RF• Manageable
Range of Terminal Choices
PBX WLAN
Terminal
SIP BasedVoice &Browser
WLAN &WAN
Voice CentricClient
Laptop&
Tablet PCBased
Soft Phones
Degree of terminal convergence
WIN CEVoice
EnabledClient
SIP BasedVoice & IM
PBX feature based SIP applications based
Building an Integrated Solution
Integrated SIP Solutions
Convergence Mobility
AccessNotification Collaboration
User Information
PRMSCMERPCRMeBiz
Directory eMail Authentication
Summary..
• Mobility throughout the enterprise for all types of users
• Extending the enterprise network over the wide area mobile service
• Leveraging SIP for enhancing the user’s experience
• Integration, not isolation
Anything, Anywhere, Anytime… Real Time!
THANK YOU for your attention
Paul WeismantelDirector, Enterprise Solutions
NEC America, Inc.Corporate Networks Group