The Profiler magazine January 2013 Issue

volume 5 | issue 1 | jan 2013

Business opportunities inside

new futureStart your

here

PRO.JAN13.PG001.pdf 11/12/12, 4:48:16 PM AEDT

Service is our Success

Email: enquiries@couriers please.com.auwww.couriersplease.com.au

Contact us today!Phone:1300 PLEASE

Low Start up costs Ezy Tech system to operate businessGuaranteed income package* Exclusive territories

Extensive training & support

Do you have the

DRIVE attitude...to be a CouriersPlease Franchisee?

Franchise Opportunities Available

*Conditions apply.

AD_PROCOUJAN_13.pdf Page 1 12/12/12, 11:15:34 AM AEDT

If you have always wanted to be your own boss and have been thinking about giving the nine to � ve routine the boot, then franchising could be your stepping stone to achieving that

lifelong dream. Starting your own franchise business can be

quite daunting and depending on the type of franchise, it can be one of the largest investments that you will ever make in your life.

With a multitude of opportunities to choose from, it’s important to research them carefully and � gure out if you’re the right � t for your chosen franchise. Whether you’re looking to work from home or running your own retail outlet or food and beverage kiosk, there is something to suit everyone.

Ask yourself, which business model suits me? Do I have the necessary self-motivation to be a business owner? Do I have a strong desire to succeed? Am I prepared to be actively involved in my business?

At the end of the day, it all starts with you.Financial independence, being your own boss,

� exible working hours or simply following your passion – these are all great reasons to follow your dream. So why not start here?

A bi-annual supplement to Franchising magazine, The Pro� ler provides an overview of different business systems of some of the industry’s established franchises and service providers. Check out the business models and services on offer, and see if there is one that’s suits your needs.

Now is the time…

Good luck!

Editorial team

PublisherMartin Sinclair

EditorSarah [email protected]

EditorialMy DohAilene Belesina

Sub EditorRichie [email protected]

National Sales & Marketing ManagerDavid [email protected]: 02 9422 2905

Advertising InquiriesSYDNEY OFFICETel: (+612) 9422 2905Fax: (+612) 9422 2722

Production Co-ordinatorLaura [email protected]: 02 9422 8772

Managing DirectorJeremy [email protected]

The Pro� ler is a publication of Reed Business InformationABN 80 132 719 861

SYDNEY OFFICETower 2, 475 Victoria AveChatswood, NSW, 2067Tel: (+612) 9422 2999 | Fax: (+612) 9422 2822www.reedbusiness.com.au

Printed at GEON69-79 Fallon St, Brunswick, Vic, 3056

All The Pro� ler material is copyright. Reproduction in whole or in part is not allowed without written permission from the Editor. © 2013.

Opinions expressed in The Pro� ler are not necessarily those of The Pro� ler or Reed Business Information.

Welcome to this edition

of The Pro� ler.

volume 5 | issue 1 | january 2013

On the cover:Snap-on Tools provides products that help the professional tool user make money

4 . . . . Couriers Please

6 . . . . Combined Insurance

8 . . . . Snap On

10 . . . Cafe2U

12 . . . FC Business Solutions

14 . . . Pizza Hut

16 . . . Top Snap

18 . . . Signarama

20 . . . Corporate Cars

22 . . . Gloria Jean’s Coffees

24 . . . Domino’s Pizza

26 . . . Greenbizcheck

28 . . . National F ranchise

Insurance Brokers

30 . . . Fruizberry

32 . . . Outback Jacks Bar & Grill

34 . . . Sumo Salad

36 . . . Worldwide Online Printing

38 . . . Silver Chef

40 . . . Howards Storage World

42 . . . PWC

44 . . . Just Cuts

46 . . . MST

48 . . . Kwik Kopy

50 . . . Red Rock Noodle Bar

52 . . . TeleChoice

54 . . . Advertisers index


4 : January 2013

CouriersPlease was established in 1983 in Brisbane as a specialised metropolitan parcel delivery

business. Our business operated a new ‘hub and spoke’ model with parcels delivered by an independently owned fleet of CouriersPlease franchisee couriers. Business grew quickly and soon operations expanded to the other capital cities and major regional centres Australia wide.

In 2000, CouriersPlease became part of the New Zealand Post Group sharing best practice operational and EzyTechnology™ advancements. Our quality service offering expanded from local to regional, interstate and national distribution with our ‘state of the art’ tracking and dispatch EzyTechnology™. Business continued its growth trajectory as customers valued the operational excellence and value for money service.

Today CouriersPlease is Australia’s leading metropolitan express parcel delivery service with nationwide operations in Adelaide, Ballarat, Bendigo, Brisbane, Canberra, Central Coast/Newcastle, Gold Coast, Geelong, Melbourne and Sydney. More than 450 CouriersPlease franchisees and support staff service in excess of 40,000 customers sending over 10 million parcels annually. And that figures is growing, due to aggressive growth in ecommerce.

BRAND ELEVATIONIn 2012 CouriersPlease implemented a brand elevation program with its ‘yellow and red’ colourway receiving brand recognition on www.shapingaustralia.com. This is a milestone in itself, with the privilege of being aligned with other leading Australian Brands.

SERVICE IS OUR SUCCESSOur franchisees continue to strive to provide exceptional service, backed by our industry leading EzyTechnology™. Their motto is Service is our Success!

The benefits to becoming a CouriersPlease franchisee include:

• Successful business model • Ongoing training and support• Sales and call centre support• Planned marketing campaigns and

promotions• Monday to Friday work – so your

weekends are free to spend with your family

• Proud member of the FCA (Franchise Council of Australia)

FRANCHISEE TESTIMONIAL“Being a CouriersPlease franchisee has been very profitable. Since investing in my own CouriersPlease franchise I have been able to better the quality of life for my family by purchasing a home and three runs because I have the DRIVE attitude: Determination, Reliable, Innovative, Victorious, Enthusiastic.

“I couldn’t have done this without the management and support teams of CouriersPlease. To be successful at CouriersPlease you need to be honest and loyal to your customers and live by the motto ‘Service is our Success’ you will see the rewards as your customers have trust and faith in you and will highly recommend you to their friends and family, assisting in growing your business.” Robert Matter

FRANCHISE OPPORTUNITIESCouriersPlease currently has a number of sensational franchise opportunities available. So, if you have the DRIVE attitude to being a CouriersPlease franchisee, contact us today.

iFRANCHISE INFORMATION

CouriersPlease

Celebrating 30 years of business

Contact: CouriersPlease Phone: 1300 PLEASEWeb: www.couriersplease.com.au

CouriersPlease – service is our success


Service is our Success

Email: enquiries@couriers please.com.auwww.couriersplease.com.au

Contact us today!Phone:1300 PLEASE

Low Start up costs Ezy Tech system to operate businessGuaranteed income package* Exclusive territories

Extensive training & support

Do you have the

DRIVE attitude...to be a CouriersPlease Franchisee?

Franchise Opportunities Available

*Conditions apply.

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6 : January 2013


Combined Insurance

Combined Insurance is a leader in accident and sickness insurance, and has been servicing Australians since

1960. When choosing to do business with a company it is important to know that it is strong and financially secure. Combined Insurance is a worldwide business, established in 1922, and a part of leading global insurance providers, The ACE Group of Companies.

The Group operates in 53 countries with customers in more than 170 countries, employing more than 15,000 people worldwide and it is listed on the New York Stock Exchange (S&P 500).

In 2011 Combined Insurance paid more than $38 million in claims in Australia alone.

YOUR CHOICECombined Insurance offers accident and sickness insurance policies to people from all walks of life. We’re focused on the needs of our customers, families and individuals, and helping them find the right coverage at a reasonable cost with policies that are clearly written and easy to understand.

Our product is called Personal Insurance: Your Choice. Your Choice is a product widely needed but not well known. It offers peace of mind in times of sickness or following accidents. Subject to the terms and conditions of the policy, the overall features of Your Choice are that customers:

• Are covered 24/7: to and from work, at work, home and during leisure activities

• Can choose from a range of options that suit their needs

• Are able to receive cash benefits paid directly to them

• Has defined benefits: customers know exactly the benefit level of each policy

OPPORTUNITIESAlthough this is not a franchise, Combined Insurance is interested to hear from people who would like to represent our company, particularly those people who are looking for:

• A chance to establish themselves with minimal up-front capital outlay

• An opportunity in sales• Unlimited earning potential• A company that

rewards effort• An opportunity to

provide personalised services and advice on an on-going basis

• To be their own boss!

Combined Insurance’s Representatives enjoy an opportunity to utilise a highly structured system that, when correctly applied, can provide an opportunity for high commissions and eligibility for bonus payments. Many of our highly successful Representatives have no previous sales experience, and benefit from our in-house and field training. Combined Insurance assists to unlock their potential regardless of their background.

If you enjoy meeting people and would like to assist them with their personal insurance needs, contact us for more information.

Combined Insurance – Your ChoiceWhile not a franchise, Combined Insurance is interested in hearing from people who would like to be their own boss

Contact: Richard StewartPhone: 1300 300 480Email: [email protected] Website www.combined.com.au


Combined Insurance’s Representatives enjoy an opportunity to utilise a highly structured system that, when correctly applied, can provide an opportunity for high commissions and eligibility for bonus payments.

Many of our highest achievers have no previous sales experience however, with our in-house and in-field training, Combined Insurance offers to unlock your potential regardless of your background.

Established in 1922, Combined Insurance operates in Australia and New Zealand as a division of ACE Insurance Limited which is part of the ACE Group of Companies®, one of the leading global providers of insurance and reinsurance.

If you enjoy meeting people and would like to assist them with their personal insurance needs, please contact us now:

Phone 1300 300 480

Email [email protected]

Web www.combined.com.au

Are You looking for...

A division of ACE Insurance Limited

•Thechancetoestablishyourself with minimal capital outlay.

•Anopportunityinsales.

•Unlimitedearningpotential.

•Acompanythatrewardseffort.

•In-houseandin-fieldtrainingprovided.

•Anopportunitytoprovidepersonalisedservice and advice on an on-going basis.

•Beyourownboss!

If the answer is YES...

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8 : January 2013

Snap-on Tools

Taking the step into self-employment can be daunting, but it holds the promise of

rich rewards for those willing to work hard. It’s for this reason Brad Watts, 42, chose to buy a Snap-on Tools franchise at the tender age of 25.

Fast forward 17 years and he is one of the network’s top franchisees, with four trucks on the road, a team of five employees and an ever expanding customer base in Queensland’s mining and resources sector.

A diesel fitter by trade, Brad was familiar with Snap-on Tools, and when it came time to seriously consider self-employment, it was one of his first options. Despite having no previous experience managing a business, Brad jumped at the opportunity to service his area in Central Queensland.

“A Snap-on Tools franchise was perfect for me because I knew the tools and knew it would give me the challenge I craved in my career. I’d never been self-employed, but Snap-on offered a comprehensive training program that covered all the aspects of managing your business, so it wasn’t daunting,” says Brad.

“Once the territory in my local area became available,

I decided to give Snap-on a call and discuss my options. They were upfront about everything I needed to do and proactive in getting my application processed.”

After a brief assessment period, Brad was offered a franchise and commenced his training program with a franchise development manager who accompanied him for four full weeks, helping him to get to know his territory, customers and Snap-on management systems. He also attended training at the Snap-on Tools North American headquarters in Kenosha, Wisconsin.

“Those first few weeks of training set me on the road to success. Having someone on the road with me allowed me to get to know everything about the business in a secure and supportive environment. I was taken through a daily routine, selling techniques, bookwork and ordering and stock management systems so that by the time I went out on my own I knew exactly how everything worked,” says Brad.

Now Brad’s business has four Snap-on trucks on the road, each with a full-time driver. His customers include automotive workshops, car dealerships, panel beaters,

motorcycle workshops and mining companies and he has won several awards in the Snap-on network.

“The Snap-on system and their way of doing business is what attracted me in the first place, but it’s their passion and support that has allowed me to build a really successful business.”


Snap-on Tools – one stop shop for the world’s best tools and equipmentWelcome to your next business opportunity

It’s their passion and support that has allowed me to build a really successful business

Contact: Nick HudsonPhone: 02 9837 9100Email: [email protected]: www.snapontools.com.au/

franchise

PRO.JAN13.PG008.pdf Page 1 11/12/12, 1:04 PM

Snap-on Tools is one of the largest and most successful franchises in the world, and has been operating in Australia since 1988.

• A market leader for mechanics • Global leader in tools and franchising

• Own a franchise with as little as $37,000 down payment

• No mechanical experience necessary • Extensive training and support

Call 1800 762 766 (AUS)

0800 762 766 (NZ)

Visit snapontools.com.au/franchise

Find us on facebook

GO WITH THE SHARPEST TOOL IN THE BOX

AD_PROSNAJAN_13.pdf Page 1 5/12/12, 10:55 AM

10 : January 2013

Making the change to becoming a business owner is often motivated by a desire for a better,

more flexible lifestyle. Cafe2U offers an opportunity for people to grow a business that is suited to their personality and their choice of working hours.

Cafe2U franchise partner, Lisa Minett, operates a Cafe2U mobile espresso van in Chester Hill, New South Wales. She shares her story and says that the Cafe2U opportunity has allowed her to spend much more time with her children.

What were you doing before Cafe2U?I was working for a manufacturing company for 13 years and I started to question my next steps. Our work had a Cafe2U van call on us and I loved drinking the coffee every day. I wound up buying an existing business from the lady who served me at my netball games.

It’s been just over a year now and the business is doing everything I set out to do. The best thing is that I was earning an income from the very first day.

Who makes a good Cafe2U franchisee? What attracted you to the system?You should be outgoing. You need to make sure that the best part of the customers’ day is the moment the Cafe2U van arrives. They love it because it’s a break in their day — even if it’s just five minutes. I even did a wedding reception in a park last November.

What sets Cafe2U apart?I think it’s the support. When I had my first training day, the managing director came in and spoke about what Cafe2U

would give us to help us succeed. That really gives you confidence that they’re not going to let you fail.

The franchise development manager stays in touch, and if I ever need them to come out and spend time with me to help me be more efficient, they will.

What does franchise ownership allow you to do that you couldn’t before?The major thing is getting to spend more time with the kids. Since they were a couple of months old, I’ve been working. It means a little more work for me in the afternoon with homework and cooking dinner, but you’re getting to spend time with them.

Would you recommend the Cafe2U franchise? Why?Yes. I think it is successful. You get as much work as you want. It’s a good lifestyle. I get to start my own day with an excellent coffee! It’s flexible. If I needed to or wanted to work longer, I could.

Cafe2U

Cafe2U – a mobile coffee franchise that’s family friendlyLove your work and choose your lifestyle

i FRANCHISE INFORMATION

Contact: John StantonPhone: 1300 223 328Email: [email protected]: www.cafe2u.com.au

Coffee delivered to your workplace

Franchisee Lisa Minett sold her coffee at a wedding reception last year


BRW Fast Franchises

2011, 2012

Australia's fastest growing

coffee franchise

AFR Smart Investor

(Dec 2009) – Australia’s

best value franchise

Golden Bean 2010, 2012

Winner – exclusive

Cafe2U blend

AD_PROCAFJAN_13.pdf Page 1 27/11/12, 10:02 AM

12 : January 2013

In the life of every franchise business, whether a start-up or an established brand, there will be a need to utilise a resource or skill set that cannot be

found within your own four walls.It is vital for the success of your

business that you receive the right support from professionals who are driven by the success of your growth and maturity.

It is difficult to look past FC Business Solutions, named the Franchise Council of Australia Supplier of the Year for 2012.

A BUSINESS VISIONAs former colleagues in a national franchise chain, FC Business Solutions Directors Corina Vucic and Andrew Kelly shared a vision and saw an opportunity to build a new business.

“Together, we saw the desperate need for franchise businesses to have the ability to “tap into” a professional and experienced talent pool that could help them with any area of their business,” says Corina.

“Working in franchising for the large majority of our professional lives, it became increasingly obvious to us that there was a service offering missing in the sector.

“Some franchise organisations build their business around operations, others around marketing and some opt to focus on systems and processes. Very few have internal resources to manage all of these areas.”

For FC Business Solutions, it is important to provide a ‘One Stop Shop’ for franchisors. A talent pool that they could call upon to fill any void, long or short term, to assist with the development of their business.

“If it is the time-consuming task of formulating operations manuals and

induction programs, or developing and executing marketing programs, recruiting and training the right people, mentoring the executive team, or even strategising to take the business to the next level of its journey, there was a need for an organisation that could offer all of these skills,” explains Corina.

FC Business Solutions and its team of professionals have been providing professional services to the franchise sector for more than 75 years combined.

FRANCHISE SUPPORT SERVICES:

feasibility, franchise systems, planning business disciplines

network planning, strategic health checks, operations, compliance, opportunities, territory analysis and mapping

and external communication strategies, advertising management, public relations management, local area marketing

structure planning, people planning, culture management, personnel development, performance appraisals

boards, FAC, leadership, business coaching and mentoring

profiling, career planning, people search and people placement

product launches, networking events, conference organising, and sponsorship management

FC Business Solutions

FC Business Solutions – your one stop shop in franchisingWorking in franchising for the large majority of our professional lives, it became increasingly obvious to us that there was a service offering missing in the sector


Contact: Andrew Kelly

Ph: 03 9533 0028

Email: [email protected]

Web: www.fcbusinesssolutions.com.au

The award winning FC Business Solutions team is committed to business

development and improving franchise businesses


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14 : January 2013

Pizza Hut

After opening 16 new outlets in the past 12 months, there has never been a more exciting time to be part

of Pizza Hut Australia. Pizza Hut is the world’s largest pizza restaurant company with more than 12,000 restaurants in over 80 countries and territories around the world and is the recognised leader in the pizza category.

Richard Wallis (director of operations) believes Pizza Hut is in a very exciting position.

“At Pizza Hut we have over 30 years experience in building great franchise partnerships. We fundamentally believe in the power of a one-system approach to franchising. We have the strength of a global, national and local team in place to help continue to develop the Pizza Hut brand and enable our franchise partners to deliver operational excellence and ultimately build profitable businesses.”

Pizza Hut takes franchise recruitment very seriously; the goal of our Partner Selection and Engagement Process is to form relationships that will benefit both the franchisee and the franchisor. We operate as one system, not two, and we seek a network of successful partners; in particular we are looking for individuals who demonstrate the following:

• A desire to be an owner-operator• A belief in the brand• An entrepreneurial spirit• A high level of commitment to

customer service• Vision and enthusiasm for the long

term growth of their businessWe believe that quality training and

support is the foundation for building your business as a franchisee. You will find our training and support system to be one of the most comprehensive in the industry. It includes:

• Extensive training to provide you with the knowledge to operate your store

• Access to proven systems, manuals and tools to build know-how

• We have a network of franchise operations consultants who provide individual business consultations to our franchise partners and a support team of departmental experts based at our Restaurant Support Centre

• National advertising campaigns including TV, radio and digital media

• Ongoing new product development• 10 year franchise agreement for only

$22,450 with a 10 year option• Supply chain giant with a true multi-

national buying power generating significant savings

• Competitive start up costs, ranging from $280,000 to $320,000

• Site identification and leasing assistance

• Turnkey developments• A comprehensive eight week

on-boarding program in addition to a two week post support program


Leaders in franchising for over 30 years

Pizza Hut – building great partnerships

Contact: Brett JeffreyPhone: 02 9930 3023Email: [email protected] Web: www.pizzahut.com.au/franchise

support is the foundation for building

PRO.JAN13.PG014.pdf 12/12/12, 10:33:34 AM AEDT

Seeking New Franchise PartnersPizza Hut is the world’s largest pizza restaurant company with more than 12,000 restaurants in over 90 countries. A subsidiary of global QSR giant Yum! Restaurants International, Pizza Hut boasts a strong history in Australia since opening its first Australian store in 1970.

As a franchisee, Pizza Hut offers you the advantages of investment in a proven brand; flexible hours for individuals and families; and fun, exciting revenue potential within a great system.

Pizza Hut has exciting new store opportunities available throughout:

Melbourne & Regional VictoriaPerth & Western AustraliaRegional New South WalesSouth East & Regional Queensland

We are looking for owner operators who have a hands on approach and a head for business. Sites have been selected, you just need to start training. Minimum equity requirement is $100,000.

To find out more please visit www.pizzahut.com.au/franchise

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16 : January 2013

Top Snap

For many people, earning a suc-cessful living from something they’re passionate about may seem like a distant dream. But

not so for Top Snap’s franchisees.As a leading national property photog-

raphy franchise, not only do Top Snap franchisees run businesses combining their passions for photography and property, they work from home and set their own hours, while spending their days photo-graphing varied properties and meeting lots of different people. This is not a 9 to 5 desk job by any measure!

As Victorian franchisee John Woolley (pictured) puts it, “Working from home and seeing more of my family gives me great work/life balance, and going to work and meeting loads of great people is fun and different every day. Top Snap’s given me the career change and lifestyle I was looking for – I love it!”

After starting life as an independent photography company, Top Snap began franchising in 2008. Since then it has emerged as a leader in its field, with 47 territories across Australia and NZ, and UK expansion plans underway. Thanks to this rapid growth, the business was recog-nised as one of Australia’s top 50 fastest growing companies in the 2012 and 2011 SmartCompany awards.

Top Snap’s general manager, Helen Clarke, attributes its success to numerous factors, not least that it operates a sus-tainable and successful franchise model, “Where franchisees are our number one priority,” she says.

“As a ‘Top Snapper’ you’ll receive extensive hands-on training with a suc-

cessful property photographer who’ll teach you everything you need to know including how to promote your services. We’ll help launch your business, provid-ing you with copious marketing materials that can be personalised for your terri-tory. You’ll also get intensive support via one-on-one business and photography coaching sessions, access to our franchisee helpline, and we’ll assign you a franchisee mentor to offer extra support in your early stages.

“You’ll use our custom-built software to manage your client database, invoicing, marketing, and financial reports, while your clients can access images and assem-ble a free property slideshow.

“Because we’re committed to maxim-ising your investment, not only do we manage all post-production, meaning you

can focus on business building rather than retouching, we also provide additional income streams via our sought-after prop-erty marketing tools including floor plans, 3D artist impressions, virtual tours, copy-writing and virtual furniture.

“Crucially, we work for a growing industry with high demand for our prod-ucts, as evidenced by our recent survey of 600 real estate agents, where 99 percent cited photography as the most essential element of successful property market-ing,” Clarke says.


Top Snap – turning passion into profit Work from home and set your own hours

Contact: Helen ClarkePh: 0439 486 933 Email: [email protected] Web: www.topsnap.com


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18 : January 2013

Sign-A-Rama

SIGN-A-RAMA – the dominant name in signage solutionsThe great thing about our franchise is that every business needs and uses our product every day

Sign-A-Rama, Australia’s leading sign franchise business, has seen extraordinary growth in less than 15 years, and has established

itself as Australia’s premier signage and branding company.

THE SIGNAGE INDUSTRY – CONSISTENT GROWTH“The great thing about our franchise is that every business needs and uses our product every day,” says Sign-A-Rama group national director Evan Foster.

“Businesses know that signage and branding is one of the most cost-effective ways to advertise and so our products are always in demand.”

MONDAY TO FRIDAY LIFESTYLEOne of the many reasons for the sharp growth of the brand in Australia and globally is the lifestyle-friendly nature of the business. As a B2B franchise, its stores are open Monday to Friday during business hours.

Each store has a low staffing requirement [three minimum] and its strong supplier network means franchisees order stock as they get an order, so inventory is minimal. Because every order is custom-made, there are high margins, which provides perfect conditions for profitability.

FRANCHISEE OF THE YEARIn a sign of the growth of the brand and its reputation within the franchising industry, in October 2012 Joondalup, WA franchisee Craig Mason took out the coveted Franchisee of the Year – 2

or More Staff at the National Franchise Convention in Canberra.

Franchisees like Mason have allowed the brand to grow and push into new markets and expand the reach of the Sign-A-Rama name. Having seen the growth first hand, Foster says that awareness for the brand has increased significantly in the past few years.

“We’ve become more of a household name certainly in the past five to six years,” says Foster.

“As a franchise company we like to think we’ve been pretty good at identifying industries where no recognised brand name exists, and do a good job of building a brand in that space.”

INNOVATIONIn the past three years, the Sign-A-Rama group has brought new technology to open new revenue streams, such as its online design e-commerce site, as well as with the industry’s first cloud-based PoS

program to provide greater efficiencies at franchise level.

HISTORY Neither Ray Titus nor Jim Tatem could envisage what lay ahead when they opened the very first Sign-A-Rama store in Farmingdale, NY in 1986. As early 20-somethings, they built the company from scratch and still operate as CEO and brand president, respectively. Little more than 25 years later, Sign-A-Rama has expanded to more than 850 locations worldwide in more than 50 countries.

Launched to the Australian market in 1998, Sign-A-Rama has grown to 90 locations across Australia, and will hit 100 outlets in 2013.


Phone: 1800 662 663Email: [email protected] Web: www.signarama.com.au

The world’s largest signage and graphics franchise


90LOCATIONSNATIONALLY

1800 662 663For Franchise Information Call:

Australia’s No. Sign Franchise

Signs

SolutionsBranding

“Owning a SIGNARAMA is more than a job – it’s a lifestyle, it’s independence,

it’s financial freedom, it’s challenging but most of all it’s fun! With a visible

product that is in constant demand and highly profitable, combined with the

strengths of the SIGNARAMA system, I have a successful business now in its

11th year.

Thanks Sign*A*Rama for the opportunity to excel”

Rhod Webb, SIGNARAMA Sydney CBD North, NSW

www.signarama.com.auwww signarama com agnaw swwww ama au

o. S

Sydney CBD North, NSW

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20 : January 2013


Corporate Cars Australia

As an industry leader in high-end limousine transport, Corporate Cars Australia’s vision is to set the standard

for excellence for high quality limousine and corporate car services at an affordable rate and to exceed customers’ expectations.

Specialising in quality ground transport for celebrities and company executives, Corporate Cars Australia was established 11 years ago when Craig Wagstaff and Geoffrey Sewell merged their two limousine businesses. The two directors share more than 50 years of industry experience.

Now there are more than 25,000 annual transfers handled by Corporate Cars Australia. As a result of this continued growth, Craig and Geoffrey have now turned to the franchise model to better service their customers in the market place. The franchising model will allow the company to continue to expand and meet the needs of both customers and franchisees.

There is a very limited opportunity to join Corporate Cars Australia as a franchisee, with currently only eight franchises on offer in the Sydney area.

THE OPPORTUNITYThe limousine and hire car industry is predominantly made up of owner-driver operators who, although they generally enjoy their work, struggle to find enough of it or any consistency in it.

Corporate Cars Australia has a unique offer, providing franchisees with an experienced, nationwide administration support team that takes care of all the

back end booking services, dispatch, invoicing, billing and logistics. The company is also in the process of updating its systems to state-of-the-art booking with iPad interface.

With some truly exciting developments on the horizon, Corporate Cars Australia would like to share the journey with like-minded professionals; people who share the vision to offer the highest level of customer service, with integrity, discretion and accountability.

Franchisees can enjoy providing the service side of the business, with a low entry cost and an income guarantee for the first six months. Corporate Cars Australia couldn’t have made the offer more attractive to those who want to be able to step up and start work in the industry.

Prospective franchisees need to have a strong knowledge of Sydney roads, live

a convenient distance from the CBD, northern suburbs and airport and be passionate about providing professional and courteous service.

So if you’re looking for a flexible career that involves driving luxury vehicles and meeting a broad range of people from company leaders to celebrities, then become part of the Corporate Cars Australia family!

Corporate Cars Australia – a luxury fleetGoing from strength to strength – come along for the ride!

Contact: Jane LombardPh: 1300 139 557Email: [email protected]: www.corporatecarsaustralia.com.au


www.corporatecarsaustralia.com.au

Low Start-Up

Costs

Support & training provided

25,000+ Transfers in 12 months

Guaranteed Income for

the First 6 months

Total Back O ce

Infrastructure Provided

Australia Wide & New Zealand

TransfersSydney Franchises

Now AvailableDo you have extensive knowledge of Sydney?

Are you well presented and attentive to detail? Communicate well and take pride in customer service?

Then find out more by contacting [email protected]

AD_PROCORJAN_13.pdf Page 1 11/12/12, 10:10 AM

22 : January 2013

Gloria Jean’s Coffees

Gloria Jean’s Coffees – a winning blendFranchise partnerships are brewing up a story of success

In October 2006, John Giovas and sister Chris, made the decision to trade in the daily grind of their corporate professions to embark on

a new venture. The pair were aware of the challenges when starting up a business, so found a franchise an appealing option.

Five years later, John and Chris are now brewing up a story of success, as the owners of a thriving Gloria Jean’s Coffees franchise in Gymea, New South Wales and winning awards along the way.

In the first three years John and Chris achieved their five-year plan, exceeding their initial hopes for the business. They attribute much of their success to the close partnership forged with Gloria Jean’s Coffees’ support office.

When asked about his success, John Giovas says, “a franchise provided us with a sound investment; presenting fewer risks and a greater chance of success. We paid meticulous attention to detail to ensure we entered both a profitable and sustainable business”.

Having opened over 1,000 coffee houses worldwide with over 400 of these across Australia, Gloria Jean’s Coffees is a proven and successful franchise system which has been recognised as one of the world’s best.

With a vision to be the most loved and respected coffee company in the world, Gloria Jean’s Coffees focuses on recruiting and rewarding franchise partners such as John and Chris.

When talking about the partnership, Chris Giovas adds, “choosing the right franchise is absolutely essential. My advice to others would be to look for a strong brand such as Gloria Jean’s Coffees, which can also offer ongoing

support – this made our lives so much easier and we felt reassured every step of the way”.

The siblings recently gained recognition for their achievements at the bi-annual Gloria Jean’s Coffees International Glory Awards attended by more than 400 Gloria Jean’s Coffees franchise partners, master franchise partners and store managers from around the world.

The pair received the coveted International Franchise Partner and Store Manager Award which recognises the standard of excellence in store operations, including sales results, customer connection and store presentation.

John and Chris qualified for the award after winning the Gloria Jean’s Coffees Australian Franchise Partner of the Year Award last year. In the same year, the pair were runners-up in the Franchise

Council Business of the Year Award.On their award success Gloria Jean’s

Coffees executive chairman, Nabi Saleh says, “John and Chris proved to be the best of the best in the Gloria Jean’s Coffees family of more than one thousand coffee houses opened worldwide across 39 markets. Their dedication and passion for the brand, their team and their guests make them standout candidates to win this award.”

i FRANCHISE INFORMATION

Contact: the franchising teamPhone: (02) 9846 0374Email: [email protected]: www.gloriajeanscoffees.com.au

Gloria Jean’s Coffees’ Norwest store


Community

Contribution Winner

2012AUSTRALIAN

BUSINESS AWARDS

Australian Institute of Export

2009AUSTRALIAN EXPORT HERO

Price

Waterhouse Coopers

2007EXCELLENCE INFRANCHISING

AWARDS

Excellencein Franchising

2008 MYOBINNOVATIONS

AWARD

Innovation Winner

2012AUSTRALIAN

BUSINESS AWARDS

FranchiseCouncil of Australia

2009INTERNATIONALFRANCHISOR OF

THE YEAR

AUSTRALIAN OWNEDLOCALLY OPERATED

100%

GBRAN0055 Franchise Ad New Copy FA OL.indd 1 27/11/12 3:48 PM

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24 : January 2013

Domino’s

Domino’s – Australia’s favourite pizza maker Many current Domino’s franchisees have found the job so rewarding they now own several Domino’s stores

Domino’s Pizza Enterprises Limited (Domino’s) is the largest quick service pizza franchise in Australia with

more network stores and network sales than any competitor. It is also the largest master franchise for the Domino’s Pizza brand in the world outside of the United States.

GLOBAL BUSINESSToday the company has more than 900 stores across Australia, New Zealand, France, Belgium and the Netherlands employing approximately 16,500 people who make more than 60 million pizzas a year.

The very first Australian Domino’s store opened in Springwood, Brisbane in 1983. Since then Domino’s has developed a network of hundreds of franchisees across Australia and New Zealand.

The Domino’s leadership team, headed by CEO Don Meij, leads an entrepreneurial company with an extremely focused vision – it aims to be number one in pizza and number one in people. The company’s mission statement reflects the ambition in a unique way – ‘sell more pizza, have more fun’.

Domino’s franchise development manager Rian Bell says that he really does believe working with Domino’s should be incredibly enjoyable.

“We strive for low staff turnover and love that we inspire fierce loyalty amongst our team members,” Rian says.

“It’s loyalty which comes from people who share our dedication to excellence and fun.”

SUPPORT SYSTEMSAs you’d expect from Australia’s number one pizza company, the franchisee support systems are very highly developed. This support includes site selection, lease negotiation, store fit out, comprehensive pre-opening training, coordination of suppliers, group purchasing power, store appraisals, ongoing training and support, and marketing promotions.

“Domino’s offers franchisees professional and comprehensive training covering every aspect of store operations, infrastructure and marketing support as well as ongoing training and support and a dedicated store territory – and then there’s the security of a globally recognised and successful brand,” Rian explains.

BUILD YOUR FUTURE“Many current Domino’s franchisees have found the job so rewarding they now own several Domino’s stores.”

Domino’s strong growth plan across Australia and New Zealand means it is always on the lookout for passionate and motivated people to become franchisees.

At Domino’s we pride ourselves on being the market leader, not only in pizza but by being the most sophisticated digital

retailer in Australia and New Zealand. With more than 50 percent of our sales delivered through seven digital ordering platforms, our competitive advantage is stronger than ever.

Domino’s believes in investing in the future, that’s why we are focused on driving new innovations and cutting edge technology to give our franchisees the smartest tools to manage their business and ensure our customers can connect with us how they want.


Contact: Anna Davis


Phone: 1300 131 888

Web: dominos.com.au/franchising

Highly developed support systems and

comprehensive training


26 : January 2013

GreenBizCheck

GreenBizCheck is a one-stop shop for any business that wants to obtain environmental credentials,

providing businesses with a world-leading certification program that encompasses high impact assessments, reports and action plans. The programs are specifically designed to make it easy for businesses to reduce their impact on the environment, reducing waste, energy and water consumption.

This Gold Coast founded company has come in at number 31 in Australia’s Top 50 start-ups at the 2012 StartupSmart Awards and won the Gold Coast Business Excellence Award in the Environmental Management category for the month of June 2012.

Nicholas Bernhardt, GreenBizCheck’s managing director, said, “As a business originally established on the Gold Coast whose aim is to help Australian and international businesses reduce their environmental impact, creating additional savings and revenue opportunities, it is mandatory that we hold our company up to the same principles. Receiving this award is fantastic reinforcement of the high environmental standards we hold ourselves to and help clients achieve.”

FRANCHISEE TESTIMONIAL“In my working life I have worked with many business owners, both as a paid employee and a business associate. I have been a GreenBizCheck business owner for two years now and I can honestly say I have never worked with two better people than Tony Hall and

Nicholas Bernhardt. Nothing is too much trouble for them. They continually go “above and beyond”. Their depth of knowledge and previous experiences has left them with the credentials to be highly effective franchisors.

“Every business has occasional hiccups or issues and I cannot speak more highly of the assistance and guidance afforded to me by Nicholas and Tony. Head office management is also top notch. Holly, in her role as general manager and Carolyn as administration manager, have also provided me with many hours of valuable assistance and help.

“I cannot speak more highly of the GreenBizCheck team. They are a pleasure to work with.”Les Napper, franchisee, Melbourne Cheltenham GreenBizCheck

Are you a potential GreenBizCheck franchisee? • Self motivated and results oriented• Enjoy presenting to potential

customers and working in a B2B environment

• Have passion and a successful track-record in B2B sales and customer service excellence

• Concerned about the future of our environment

• Previous experience in a sales and / or customer service background

Over the next 12 months GreenBizCheck’s mission is to become the world’s number one online environmental assessment and certification company. Our vision is to deliver a practical, low cost and fast system for organisations of all sizes to dramatically reduce their costs, attract new business and receive independent verification of their environmental credentials.


GreenBizCheck – environmental and sustainability business certificationReduce environmental impact whilst creating revenue opportunities

I cannot speak more highly of the GreenBizCheck team. They are a pleasure to work with

Contact: Nicholas BernhardtPh: 1300 552 335Email: [email protected]: www.greenbizcheck.com


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28 : January 2013

National Franchise Insurance Brokers

National Franchise Insurance Brokers – protecting your businessNFIB is filling a void in the Australian insurance market by offering compressive and complete insurance cover for franchised business at the lowest cost

We live exceedingly busy lives and no one can vouch for that more than small business owners,

particularly those who run franchised business. Between handling the � nances, placing orders, managing staff and dealing with the day to day tasks associated with getting the business up and running, � nding suitable and quality business insurance becomes a hassle.

National Franchise Insurance Brokers understands the pressures of these franchisees and has made it easier to purchase business insurance online. In just four clicks, the franchisee can choose their cover, purchase their insurance and log off all in under 10 minutes.

JUST FOUR CLICKSBased around the brand’s website MYNFIB.com.au this highly simpli� ed online insurance platform means that any franchised business can be insured in just four clicks of a computer mouse.

Only four pieces of basic information are required in order for NFIB to arrange cover for a franchised business:• The value of the franchised business• The gross profi t of the franchised

business• The level of public liability required by

the franchised business• Whether or not machinery breakdown

is required by the franchised business

MAKING IT SIMPLESimplifying this usually tedious and strenuous process ensures the franchisee can get right back to managing their

business and hours of searching for suitable insurance cover becomes a thing of the past as NFIB offers the most comprehensive, low-cost cover for franchisees.

“Like anyone who’s running a small- to medium-size business, franchisees have better things to do than spend a day � lling out forms and making phone calls and sending faxes,” says NFIB executive director, Darryl Morris

“We’ve boiled the insurance process right down so that now it’s just a simple matter of sitting down, visiting our website and the entire process can be completed in a couple of minutes at the most.”

COST CONSCIOUSNFIB is � lling a void in the Australian insurance market by offering comprehensive and complete insurance

cover for franchised business at the lowest cost. Not only are the premiums extremely competitive but the advanced IT system built for the NFIB platform makes the process straight forward and simple for the customer.

CUSTOMER CARENFIB places a strong emphasis on ensuring the client is taken care of so in the event of a claim the customer can be assured they will receive � rst rate treatment and enjoy exceptional customer service.

“From our perspective and based on the daily feedback we get from our clients, the bene� ts of our service are twofold: our insurance premiums are very low and the time it takes to insure with us is negligible so it really is a win-win for all our clients,” states Morris.

Dedicated online provider of insurance cover for franchisees, franchisors and franchised businesses


Phone: 1800 776 747Email: [email protected]: www.MYNFIB.com.au


To find out how we can insure a franchised business in just four clicks, speak to Darryl Morris today on 1800 776 747 or email [email protected]

National Franchise Insurance Brokers Pty Ltd is an authorised representative (ARLN 277977) of LTM Group Pty Ltd (AFSLN 245374)

MYNFIB.COM.AU

UNFORTUNATELY, AS WE GO

ABOUT SAVING FRANCHISED

BUSINESSES MONEY ON THEIR

INSURANCE, WE SEEM TO BE

UPSETTING SOME PEOPLE

ALONG THE WAY.

AD_PRONATJAN_13.pdf Page 1 27/11/12, 10:29 AM

30 : January 2013

Fruizberry

Fruizberry launched into the Australian market in 2011, offer-ing the country’s highest quality premium frozen yoghurt and the

freshest and most popular toppings for a completely guilt-free delight, enjoyed any time of the day. The self-serve format allows frozen yoghurt lovers to create and control their own experience, all served in our clean and welcoming stores.

Fruizberry’s frozen yoghurt is smooth and creamy, made from real ingredients and is certified gluten free. It is also packed with calcium, protein and con-tains live and active cultures making it a healthy and refreshing treat for all ages. Many of the yoghurt flavours are made with ‘no sugar added’ and all are 98 percent fat free ensuring the healthy eat-ing habits of Australians are catered for. Fruizberry can create the perfect flavour for even the most discerning customer.

WHO IS BEHIND FRUIZBERRY?Fruizberry was founded by Matt Beesley and Michael Barnes who together have more than 30 years business management experience. Matt has extensive experi-ence in retail franchising from concept to roll out and was the founder of a multi-site retail chain across England and the Middle East. Michael has strong opera-tional and strategic experience in success-ful start-up companies across the mechan-ical services sector. The two are certainly well positioned to take Fruizberry onto the national and international stage.

THE OPPORTUNITYFruizberry offers its franchise partners a

complete turn-key investment. This includes training, store fit out, equipment and franchisee fee. Ongoing training and support is also paramount and each store in the network is assigned a dedicated franchise develop-ment manager to assist with growing each franchisee’s business. Fruizberry wants its franchisees to go into business for them-selves, not by themselves.

“Fruizberry is a young, yet growing business where we value people who have fresh, new ideas and an entrepre-neurial spirit to continually improve our brand,” says Matt Beesley. “We are excited with our progress, not only in creating a unique and amazing frozen yoghurt experience for our customers but also the attractive business opportunity for our franchisees.”

The future is certainly looking bright with Fruizberry now focusing on provid-ing more Australians with the best tasting frozen yoghurt in the country. “The plan is for additional locations in South Australia coupled with an expansion into the eastern states,” says Michael Barnes. “We have developed our procedures and systems, support programs and promo-tional campaigns to ensure each fran-chisee has the best possible opportunity for success.”

Fruizberry is predicting strong performance over the � scal year as the concept and brand continues to grow and develop. This is an opportune time for new franchisees to come on-board and be a part of a healthy and growing business.


Fruizberry – self-serve frozen yoghurt Fruizberry is a young, yet growing business where we value people who have fresh, new ideas and an entrepreneurial spirit

Contact: Matt BeesleyPhone: 0405 443 254Web: www.fruizberry.com.au

complete turn-key investment. This includes training,


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32 : January 2013


Outback Jacks

The story of Outback Jacks Bar and Grill is the outcome of years of experience and hard work within the industry,

extensive market research and a mission to fill a niche in the market.

The Outback Jacks brand or OBJs as it has become affectionately known, is an exciting chain of restaurants offering relaxed casual dining with full bar facilities and one of the largest selections of steaks in the country.

REGIONAL MASTERSOutback Jacks is one of the fastest growing steakhouse franchises in Australia. One of the key aspects to this unprecedented growth has been the implementation of a regional master franchise system.

The benefits of the master franchise system are numerous: you have the benefit of one strong vision and direction being led by the national franchisor as well as the benefit of franchisees at store level developing close working relationships and receiving close level support from the master franchisees who have a vested interest in the success of each franchise business.

“Each master franchisee measures their success by the success of the franchise stores in their region. This has allowed Outback Jacks to expand into new areas while maintaining the level of support to franchisees that has made our business so successful over the past seven years,” says Colby Smith, general manager of operations for the group. “Our store level franchisees often comment on how our model offers them personalised service and strong support systems.”

GREAT LOCATIONSEvidence of the success of this system is shown in the current selection of new sites available within Outback Jacks – there are currently sites available in NSW, ACT, Qld, WA and the NT. Strong Growth has always been a key factor in the success of Outback Jacks; in the last 12 months six new sites have opened for business with a seventh slated to open in early 2013.

Buying power is another key factor in the success of this flourishing concept. Outback Jacks has secured national supply contracts with some of the largest supply partners in the country. This allows franchisees to focus on the day to day operations of

their stores, confident that they are purchasing their stock at the best

possible quality and price.If you are looking for a franchise

that offers long term security, personal support systems and national buying power that can ensure the best possible outcomes for its franchisees, then the steakhouse chain Outback Jacks may be for you.

Outback Jacks Bar and Grill – relaxed casual dining

Join the fastest growing steakhouse chain

Contact: Graeme DiamondPh: 07 5532 7071Email: [email protected]: www.outbackjacks.com.au


Have you ever dreamed of owning your own bar & grill?

Do you seek an opportunity in a high turnover business?

We have perfected the art of providing an amazing experience specialising

in the growing family dining market. Talk to us today about becoming a

new franchisee.

Full turnkey restaurants All training & ongoing support provided

No experience required Signifi cant purchasing power

LIMITED HOT NEW SITES AVAILABLE ACROSS

QLD, NSW, ACT, SA, WA & NT

OUTBACK JACKS RAISES THE STEAKS!

Contact Head Offi ce: 07 5532 7071 [email protected]

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34 : January 2013

Sumo Salad


Sumo Salad – providing healthy eating across the countryPioneering change in the fast food industry

SumoSalad is Australia’s largest and most awarded healthy fast food business.

The group is approaching 100 sites in Australia along with a growing number of international sites including, New Zealand, Singapore and Dubai.

Toss in a passionate and driven founder and CEO, Luke Baylis, an experienced management team, a progressive brand that is the market leader in healthy food, the ‘design your own’ salad concept and you find a compelling and successful franchise model.

Naturally there is one final ingredient: a motivated, customer-focused and supported franchisee.

Sumo Salad offers franchisees committed support which enables them to focus on what matters – serving great food, satisfying customers and building a winning business.

LEADING THE CHARGEHealthy eating is the world’s fastest growing food market trend. According to Nielsen Research, nearly half (48 percent) of global consumers are trying to lose weight.

The vast majority are looking to reduce fats in their diets, while choosing fresher, natural foods. Health-conscious consumers desire food options that are more nutritious and less processed.

SumoSalad has been leading the charge in healthy eating since its inception in 2003. Meeting the needs of their customers, SumoSalad plans to continue to offer its great food in new and innovative ways, by coming to consumers in various forms such as kiosk, in-line, café concept and express locations in high footfall areas such as regional shopping centres, high performing

sub-regional shopping centres, strip sites, airports, railway stations and entertainment precincts.

“With an ever-changing retail landscape it’s important that our business be adaptable to different environments,” says Baylis. “Our dynamic selection of franchising options makes us unique in the retail food business and provides us with the ultimate flexibility to match the right location and customer profile with the appropriate store type.”

With this extensive growth strategy, it’s a great time to exercise your entrepreneurial skills while taking advantage of buying into a business with a successful track record.

FRANCHISEE SUPPORTSumoSalad supports its franchisees every step of the way, with a dedicated team of professionals at Support Office on hand to provide in-depth training, advice

on business planning and forecasting, marketing support and even recruitment.

SumoSalad is on a mission to find franchisees who not only want to be successful business owners, but want to also be part of the solution to the growing obesity crisis.

It’s all about partnership. Motivation, excitement and commitment between support office and the stores are the foundation for success for both the franchisor and the franchisee.

This strong foundation has enabled SumoSalad to grow and expand as an internationally recognised brand that it is today.

Contact: Graham StreeterPhone: 02 95697866Email: [email protected]: www.sumosalad.com/franchising


www.sumosalad.com

Join SumoSalad, the powerhouse of healthy fast food and capitalise on Australia’s healthy lifestyle trend.

Contact Graham Streeter on 0418 870 920 for all the information you need to make the healthy business choice.

SAY YES TO HEALTHY PROFITS

AND NO

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36 : January 2013


Worldwide Online Printing

Sometimes, opportunities come your way in the most unexpected way and that is certainly true for Karen and Graham Norris,

franchisees of Worldwide Online Printing at Taren Point.

Graham had been running his own design business for about 12 months and with his wife Karen was thinking of ways to grow the operation. They had been regular customers of Worldwide Online Printing at Sutherland when they found out that the business was for sale.

“I had always been happy with the quality of the printing,” says Graham.

“Once we looked into the franchise company and business model, we thought it sounded right for us. The Worldwide business model allowed us to be a customer-focused design and print business and I could grow my business to the next level.”

BUSINESS POTENTIALWhile Graham had been a graphic designer for 15 years and had been running his own small design business, he had limited experience in terms of running a print franchise.

Once the decision to buy the centre was made, Karen and Graham decided to move the centre from Sutherland to Taren Point.

“We felt that Taren Point had greater business potential as it seemed to have more small businesses in the area,” explains Karen.

Karen joined Graham in the business and with her experience in sales and administration they had all bases covered.

“The other great aspect of owning and running a Worldwide centre is the support and training offered by the franchisor,” says Karen.

“The training provided by Worldwide was very thorough. There was more than enough support from the franchisor for us to run the business. It was very handy to have sales experience, but mostly a bit of energy and enthusiasm is what we attribute to our success.”

Karen and Graham are the first to admit that it has been hard work and in the beginning there was not much time off. They are also more than willing to admit that the experience has been very rewarding.

It has taken three and a half years but they are now in a position to reap the rewards of their hard work. Once Karen

and Graham had their first child, work life balance also became important.

“I have been working from home and only going into the office two days a week,” Karen explains.

“There is also the peace of mind knowing that our franchisor is constantly looking to improve the franchise. It helps to keep us a strong competitor in our industry,” says Graham.

Worldwide Online Printing – designing your futureThe road to a successful print franchise

Contact: Athol RitchieEmail: [email protected]: www.worldwide.com.au/franchising


Imagine your future with Worldwide.Imagine owning a Design and Printing business with a clever mix of the latest technical, marketing

and training resources, combined with the strength of more than 15 years experience in the business.

As a franchise owner you focus on clever ways of creating new sales, providing top quality service to

your clients and building a powerful team - leaving the printing to the experts.

With more than 50 Worldwide Design and Print Centres nationally, we are now undertaking the next

phase of our national expansion program.

Set yourself apart from the crowd. To find out more about this exciting business opportunity, simply

visit us at www.worldwide.com.au/franchise

AD_PROWORJAN_13.pdf Page 1 27/11/12, 3:16 PM

Silver Chef’s success in the franchise space is a direct result of listening to customers’ needs and providing them with tailored

funding solutions. Research into the sector over the past

12 months has resulted in the ASX-listed equipment financier introducing a new product to the hospitality franchise market – Silver Chef Easy Own.

Silver Chef national franchise manager, James Scurr, says “Franchisees often want longer agreements because they are part of a larger structure with a clearer idea of what products they require, compared with non-franchised customers. We have developed a finance product that better suits franchisee’s store lease terms.

“This new rental product gives customers greater flexibility. After 12 months they can extend their contract to 36 months with a 30 percent reduction in weekly payments and the option to own the product after the contract expires.

“We have had an exceptional response to the product so far and with the current growth in the franchise sector we expect the take up will be very strong this financial year,” says Scurr.

FRANCHISE ACCREDITATIONSilver Chef’s unique Franchise Accreditation program, which was launched last year, continues to attract quality franchisees. Accredited franchise systems can offer current and prospective franchisees pre-approval for funding with Silver Chef.

Under the program, a franchisor needs five stores, a copy of the disclosure document and financial information on store performance.

A pre-approved amount of finance is determined on these financial results. Once approved, every franchisee under the franchisor umbrella has access to the agreed amount of funding.

“Franchisor accreditation also goes a long way to boosting franchise recruitment. It’s often the case that people aspire to own a franchise but find it difficult to fund their venture,” explains Scurr.

“The ease of accessing funding is a great drawcard, particularly for new business owners with limited capital and who need to preserve as much working capital as they can in the first year of operation.

“People often underestimate just how much working capital is required to keep a business afloat in the first year. Budgetary blowouts are the biggest contributor to business failure in those critical first 12 months, a situation

that is exacerbated if valuable working capital is tied up in depreciating assets such as equipment.”

Proof of Silver Chef’s success in the franchise sector came at the end of the 2011/12 financial year with the company reporting it had provided funding to more than 100 different franchise brands across Australia.

The hospitality division has transferred its winning formula to its GoGetta division which provides equipment funding to businesses outside of the hospitality sector.

38 : January 2013

Silver Chef


Silver Chef – filling the finance gap in the franchise marketFreedom. Flexibility. Options

Contact: James Scurr

Phone: 07 3335 3377


Web: www.silverchef.com.au


The best funding decision you’ll ever make!

Would access to pre-approved finance help you to secure your new franchise business?

AD_FRSILJAN_12.pdf Page 1 18/11/11, 3:33 PM

40 : January 2013

Howards Storage World

When it comes to a successful franchise busi-ness, Howards Storage World understands the

power of making it easy for its customers to become more organised.

Over the last 20 years the Australian-owned company has built an inter-national franchise network on the foundations of being the specialist in home storage and organisation. The Howards concept is driven by a single, powerful principle: to make it easy for our customers to become more organised.

This has been achieved through the provision of organisational expertise, superior customer service and a diverse range of more than 3500 clever storage and organisation solutions for the home and office. Ultimately, this unique offer is broadly appealing and allows franchisees to provide solutions that empower customers to de-clutter and get organised.

Howards has been recognised by BRW magazine as one of the top 10 fastest growing franchises in Australia. Howards Storage World has also been recognised in the Excellence in Franchising Awards as the Winner - Export Franchise of the Year 2007 and Finalist - Franchise of the Year 2007.

STRONG COMPANY HERITAGEIts specialist retail formula began in the early 1970s as a single shop called Stack and Store in Northbridge, a northern Sydney suburb.

In 1997 the Howards Storage World business began its franchise journey when

founder Les Howard formed a partnership with Dirk Spence to roll out this niche concept through franchising. Since then, the business has grown to more than 60 stores in Australia and 20 internationally across Singapore, New Zealand, Spain, Ireland, Philippines and India.

EXCELLENCE IN BUSINESS SUPPORT SYSTEMS Every store is supported by a team of product, business and marketing professionals at the Howards group office.

The Howards buying team sources renowned products from around the globe and also manufactures an exclusive range of Howards Storage World branded products with integrated marketing and promotional support, on a national and local level, providing franchisees with the tools they need to market their business and drive traffic in-store.

BUSINESS SPECIALISTS PROVIDING FIELD SUPPORT• In-depth training is provided upfront

and ongoing training is available• Face-to-face communication is

maintained via regular state and national meetings

• An internal 24/7 online intranet service provides franchisees with all the tools they need to support their business

Howards is currently looking for new franchisees to join its winning team. If you’d like to discover the secrets of organisational success, contact: Chad Braithwaite for more information.


Howards Storage World – simply organisedSpace saving specialists committed to providing high levels of support and guidance

Contact: Chad BraithwaitePhone: 02 9452 8819Email: [email protected]: http://hsw.com.au


hsw.com.au

Looking for an organisedbusiness opportunity?

Operating over 10 years with over 50 stores in Australia

Global sourcing, with master franchises in 6 countries around the world

Strong national marketing support including annual catalogue

Intensive training and ongoing support

Franchising enquiries: Chad Braithwaite (02) 9452 8888, [email protected]

VIC/TAS/SA specific: Gillian Gialamatzis (02) 9452 8888, [email protected]

NSW/VIC specific: Chad Braithwaite (02) 9452 8888, [email protected]

QLD specific: Elvio Dizane (02) 9452 8888, [email protected]

Australia New Zealand Singapore Spain Philippines Ireland

SITES NOW AVAILABLE

Knox VIC Burwood NSW

Robina QLDMt Barker SA

Other areas visit hsw.com.au

2228 - Franchising Ad for Profiler Edition in Franching Magazine.indd 1 30/11/12 12:27 PM

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42 : January 2013

PwC Private Clients is a national team of 50 partners and more than 600 staff who are committed to working with

private businesses, family businesses, entrepreneurs and high net wealth individuals. We believe family businesses make a significant contribution to our economy, and see our role as helping owners maximise opportunities today that will enable them to flourish in the future.

Our services include personal and business taxation, assurance, personal estate planning and wealth management, succession planning, mentoring of busi-ness owners, deals, growth strategy, operational improvement and structure as well as assistance with buying and selling businesses.

Throughout the year we produce a series of thought leadership publications that delve into the issues facing aspects of the market and provide valuable benchmarking information, most recently the Franchise Sector Indicator and PwC Private Clients Family Business Survey.

FRANCHISE SECTOR INDICATORThis year’s survey was performed during winter 2012 and focuses on performance of franchise systems for the 2012 financial year and their growth aspirations for the short to medium term.

The 2012 survey demonstrates another admirable year of growth for the fran-chising sector. The results indicate that the sector as a whole has recorded dou-ble digit growth in both revenue and profits in what has been a challenging year. Franchisors continue to predict

strong growth, but are not as confident as they have been in previous years. The survey results are supported by case studies featuring strong performing fran-chise systems: 7-Eleven, Quest Serviced Apartments and The Cupcake Bakery.

To download a full copy of the report or for further information, please visit the PwC website.

FAMILY BUSINESS SURVEYThe PwC Private Clients Family Business Survey was created to provide insights into the market both here in Australia and on a global scale. Close to 2000 family businesses from around the world participated in the survey, which focuses on key areas including performance, internationalisation, and the unique qualities that set family businesses apart from listed or public companies.

The survey found that family busi-ness’ sales have grown less in Australia than the global average over the past financial year, but businesses are bullish about future growth. Fifty six percent of family businesses have grown in the past financial year – compared to 65 percent globally – and 16 percent are aiming to grow quickly and aggressively over the next five years.

For the full results, including both the Australia and global reports, please visit our website or download the PwC Private Clients App from the Apple App store, search PwC Private Clients.


PwC

PwC Private ClientsHelping business owners maximise opportunities

Contact: Greg Hodson Ph: 03 8603 3567.Email: [email protected]: www.pwc.com.au/private-clients


pwc.com.au/privateclients

What do you value?

© 2012 PricewaterhouseCoopers. All rights reserved.

After operating an award-winning coffee roastery and two successful cafes in regional Queensland, husband and wife team Jasen and Karen Barrie from

considering a number of opportunities – including additional cafes, expanding

personal ambitions, they turned to PwC’s Private Clients Consulting team to

Contact us for a conversation about how best to grow your business +61 (3) 8603 3567.

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44 : January 2013

Just Cuts began in 1983 and became a franchise business in 1990. Little did I know it would end up being the biggest hairdressing franchise

group in the southern hemisphere. I grew the business organically and developed four Just Cuts salons. The salons filled a gap in the market between the high end hairdresser and the barber shop. People were busy and time poor.

I had four Just Cuts salons in Sydney and one day one of our hairdressers, Leanne, wanted to open her own salon using my systems. Leanne was 21 years old and on the day she was to open our first franchise, she had a baby. I realised very quickly you didn’t need to be there nor to be a hairdresser to run a Just Cuts salon.

Today we do over 66,000 haircuts per week and most of our franchisees are not hairdressers but investors. Leanne, 21 years later, is still in the system.

FRANCHISING TODAYNow we are a lot more sophisticated and have embraced technology and new innovations to enable our franchisees to grow and evolve to become multi-unit owners. We have 175 salons in Australia and New Zealand and one in India, and our average franchisee owns 2.4 salons.

There are a lot of copycats in the market, but it only makes us more resolved to do it better. It somehow gets easier as you surround yourself with smart people. It’s ok to look back but we are always looking to make it a better business opportunity for our owners.

Franchisees don’t have to work in the business, just manage it and market it.

Our entry level is between $100,000 to $250,000 with just a flat rate fee so we are very competitive and appealing.

We have developed a new, cost effective kiosk modular concept ideal for a first time franchisee or for existing owners to have secondary satellite sites in a shopping centre.

TECHNOLOGYWe have re-launched dynamic training and support systems. Technology is always evolving for us with a number of new initiatives to give us the wow factor: we have embraced a new free and fun phone App, outsourced our IT, developed on-line learning and we measure and drive a web, Facebook and Twitter presence.

We have created client feedback and customer service ‘WOW Factor’ training for stylists and their teams and we reward our salon teams and clients with giveaways and prizes using technology.

More than 66,000 people choose Just Cuts every week and our 80 franchisees employ over 1500 hairdressers.

The beauty of franchising is that just like hair you never stop growing.


Just Cuts

Just Cuts – a better business opportunityFranchisees don’t have to work in the business, just manage it and market it.Salon chain founder Denis McFadden shares the journey

Contact: Luke ManningPhone: 0439 130 499Email: [email protected]: www.justcuts.com


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We advise franchisors, franchisees

and suppliers to the franchising sector on all aspects of franchising. We act for a number of well-known national franchisors, international franchisors and many new and emerging franchise systems.

OUR EXPERIENCE Our dedicated team of lawyers has significant experience in relation to: • Franchising Code of Conduct Compliance • Establishment of new franchise systems • Importing and exporting franchise systems to and from Australia • Drafting of Franchise Agreements, Disclosure Documents and ancillary documentation • Sales and purchases of franchised businesses • Sales, purchases and restructuring of franchise systems • Information technology agreements for franchisors • Competition and Consumer Act 2010 (Cth) compliance (including dealing with ACCC) • Strategic planning and advice (including asset protection)

• Multi-tiered franchising options (including master franchising) • Advice and registrations of trade marks and other intellectual property • Dispute resolution

Mason Sier Turnbull is a member of the Franchising Council of Australia and our lawyers regularly attend the International Franchise Association conferences in the USA.

The lawyers in our franchising team are well known both within Australia and around the world.

John Sier focuses on the commercial aspects of franchising and has helped many clients develop and then implement their franchising model both domestically and internationally. Since 1995, John has attended and has participated as a speaker at

International Franchising Association events in the USA and has played a lead role in developing the firm’s legal alliances in Asia, the USA, the UK and New Zealand. He has strong associations and networks in these countries with law firms specialising in franchising.

Raynia Theodore has been practising in franchising since 1998 and focuses on the establishment and growth of domestic and international franchise systems. Raynia’s extensive client base includes many household brand names. Raynia has been a speaker at franchising events and conferences and is a regular contributor of articles for various Australian franchising publications.

Philip Colman has been practising in the franchising sector since 1981 and is

widely regarded as one of the most experienced franchising lawyers in Australia. Philip’s practice focuses on the bigger picture issues facing franchisors and franchisees. As an accredited specialist in commercial litigation and mediator on the Office of Mediation Advisor’s mediator’s panel, Philip has been involved in some of the more complicated and higher profile disputes that have occurred in franchising over the years.

46 : January 2013

Mason Sier Turnbull


Mason Sier Turnbull – the legal expertsWidely recognised as one of Australia’s leading franchising law firms, specialising in franchising for more than 30 years

John Sier Raynia Theodore Philip Colman

Phone: 03 8540 0200Email: [email protected]: www.mst.com.au


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Kwik Kopy

The best way to succeed in a franchise is with a franchisor who offers a strong franchise model and great support. Ask Steve

Strangward, owner of Kwik Kopy Richmond since 2004 and winner of the Kwik Kopy 2012 Franchise of the Year award.

“Receiving strong support from my franchisor has been so important to my success. I am convinced that prospective franchisees should look closely at a franchisor’s support system before committing to any of the thousands of different franchises for sale,” he says.

Kwik Kopy is an award-winning provider of graphic design, printing and marketing services with more than 100 B2B franchises operating throughout Australia. What’s more, you don’t require any previous experience in printing or design to become a franchisee in the network.

As a Kwik Kopy franchisee, you’re talking with business clients who value professionalism and quality as much as economy and who look for long-term business partners.

The B2B business model, which includes a strong franchise support system, was just what Steve and his wife Kate were looking for when they were deciding where to invest.

The franchise has a proven franchise track record, strong brand recognition and a system that gives franchises a real lift into a successful business. Once up and running, franchisees are not on their own.

“Being part of the Kwik Kopy system means we bene� t from the strength and support of a really strong national franchise community,” says Steve.

“Kwik Kopy’s focus on franchisee support has helped make it one of the best franchises in Australia.”

WHAT TO ASK THE FRANCHISORSteve recommends asking the following questions of franchisors regarding franchisee support, before buying into a franchise:

• Who will be my personal area sales manager and how many hours on-site support can I expect to receive a month?

• What specific expertise/knowledge does the franchisor have about: my territory, my client base, my sales, my IT systems (to support me technically and to assist me in operating my business), human resources (to guide my staff selection), and marketing (to drive network sales activity)?

• What business/fi nancial planning support can the franchisor provide for my business – is the risk shared? Is their success linked to mine? Is the franchisor really concerned about my success?

The best companies offering franchises for sale will be able to provide straightforward, af� rmative answers to these questions.

Kwik Kopy has proved itself to be a consistent performer and continually ranked in the Top 10 list of franchises in Australia in surveys conducted by topfranchise.com.au, an independent consumer franchise service.

Kwik Kopy offers its franchisees sound business and � nancial analysis and advice, extensive performance benchmarking and substantial marketing to build brand awareness.

Kwik Kopy – award winning print and designConsistent performer and strong franchise support

The best companies offering

Phone: 1800 251 680Email: [email protected]: kwikkopy.com.au/franchise



A Kwik Kopy franchise lets you experience the best of both worlds, financial success and quality of life.

Kwik Kopy offers graphic design, printing and marketing services to the business sector. Be part of a creative process that delivers:

• Marketing brochure design and production • Branding and logo development • Direct mail campaigns • Email marketing and website development,

to name but a few.

Kwik Kopy franchisees handle a broad range of jobs every day, in fact that’s what makes a Kwik Kopy franchise so exciting. But you DON’T require any print or design experience to take on a Kwik Kopy franchise.

With Kwik Kopy you get a tried and tested system that removes the usual start up headaches and helps you establish your business sooner. As part of the Kwik Kopy network, you tap into a highly established and recognised brand, giving you plenty of leverage in the market.

What’s more you’ll have an extensive support network all focused on your success.

For more information about our award winning franchise model call 1800 251 680 or visit kwikkopy.com.au/franchise to view Kwik Kopy franchise videos and download a franchise information kit.

kwikkopy.com.au

Plan your success. Design your lifestyle.

Why choose Kwik Kopy:

• Brand strength and ongoing marketing solutions

• Area sales support • IT support • B2B model • Sales focus • Regular working hours Mon-Fri

• Comprehensive training • Award winning

franchise model

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50 : January 2013

Red Rock Noodle Bar

Red Rock Noodle Bar is proud to announce a further 12 month association with talented Brisbane and State of Origin

rugby league player, Corey Parker. It has been a great fit over the last six

months, with Corey priding himself on his health and fitness and his dedication for his game preparation when it comes to eating. With our healthy range it was an association that both Corey Parker and Red Rock Noodle Bar were very excited about continuing.

Corey will continue to be a focus in our advertising and promotions campaign, appearing as a major feature in our radio advertisements and in promotional material in our outlets throughout Brisbane and Queensland.

He will also be further involved this coming year with some in-store appearances and also with social media, an area he has huge experience and success with.

THE OFFERINGRed Rock Noodle Bar is a successful chain of franchised Asian-inspired noodle restaurants located within south-east Queensland. The plan is to continue expanding within the major growth regions of Queensland, including Gold Coast, Toowoomba, Logan, Ipswich, Central and North Queensland.

The brand prides itself on its healthy, 97 percent fat free noodle dishes. Flavour is never compromised within the cooking process, instead relying on fresh, quality ingredients.

Any customer in a Red Rock Noodle Bar restaurant will see the fresh ingredients within the front baine, reinforcing the healthy

product offering and giving customers confi dence when selecting their dish.

Red Rock Noodle Bar management also appreciates that the brand’s success is contingent upon the success of every one of its franchisees.

“We have developed and put in place support, resources and procedures to ensure that every franchisee has the best possible opportunity to excel in every aspect of their business,” says Colburn.

The support of the franchisee network is paramount to the management team at Red Rock Noodle Bar. We have dedicated resources that support the franchisees, ensuring that we continue to deliver our strong commitment to training of both new and existing business owners.

At Red Rock Noodle Bar we proudly uphold our corporate values, which are:

1. Adopt a family mindset in our relationship with all stakeholders.

2. Be open and transparent in our dealings.3. Never forget the importance of satisfying

our customers.4. Commit to agreed upon performance

benchmarks and do not accept less.5. Passion and commitment are two non-

negotiable and fundamental attributes of all Red Rock Noodle Bar team members.


Red Rock Noodle Bar – a healthy, fresh focus in the Sunshine State

Contact: Phil ColburnPhone: 1300 4RED ROCK

(1300 4733 7625)Email: [email protected]: www.redrocknoodlebar.com.au

Guilt-free flavour that’s fit for a football great


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Telechoice

With over 17 years of stability and measured growth, TeleChoice is owned and run like a

family business. The mobile phone market has changed

so much over the last 15 years. Back then, consumers wanted a mobile phone just “to keep up with the Jones’s”. And it was not so long ago that consumers wanted a phone with more functionality, like a camera and perhaps some email access.

Now the market is driven by smartphone technology and content. Australians are the biggest users of smartphones (per head of population) in the world. Australians want access to social media such as Facebook and Twitter; access to music, news, internet, online apps and online shopping are minimum requirements in a mobile phone today.

It is a total communication package that includes data, and this can be very confusing for consumers.

POINT OF DIFFERENCEThis is where the TeleChoice brand is different. While the majority of telecommunications retailers are owned and operated by the carriers like Vodafone and Optus, there’s a tendency to concentrate on maximising the dataflow on each plan to maximise the revenue for the carrier.

However, TeleChoice excels in deciphering the techno babble for the average consumer with no conflict of interest. For example, a customer paying a $79 plan may only need to be on a $59 plan, if their telephone usage, internet usage and SMSs are structured correctly with the carrier.

The dynamic nature of the TeleChoice business means that keeping up to date with the technology is critical to the franchisees’ success. The company stays ahead of the competition by ensuring that the franchisees are well trained on all new product releases and the product knowledge is disseminated to all staff. Staff are also trained to un-complicate the technical details of the product and the complex nature of the contracts.

This means that the average TeleChoice customer will be better served by getting the best telecommunications package at the best price.

HANDS ON TRAININGBefore a franchisee starts with TeleChoice, participation in an extensive, hands-on training program is compulsory. For ongoing support, TeleChoice conducts regular

meetings with franchisees to keep them abreast of what’s new and all the changes to the pricing structures and packages.

TeleChoice also has learning management software that is used by all franchisees and their employees to keep up-to-date with the changes that may occur in between the regular franchisee meetings.

In comparison to the large telco carriers, TeleChoice is more nimble, can make decisions more quickly and has a high care factor for employees and franchisees. They’re not just a number and that family feel is communicated to customers.

TeleChoice – owned and run like a family

The largest independent mobile phone retailer in Australia

Contact: Nader SeifenPh: 03 8699 2555Email: [email protected]: www.telechoice.com.au



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54 : January 2012

Contacts

Cafe2U

Contact: John Stanton

Phone: 1300 223 328


Web: www.cafe2u.com.au

Combined Insurance

Contact: Richard Stewart

Phone: 1300 300 480


Website www.combined.com.au

Corporate Cars

Contact: Jane Lombard

Phone: 1300 139 557


Website: www.corporatecarsaustralia.com.au

Couriers Please

Contact: CouriersPlease

Phone: 1300 PLEASE

Web: www.couriersplease.com.au

Dominos

Contact: Anna Davis

Phone: 1300 131 888


Web: dominos.com.au/franchising

FC Business Solutions

Contact: Andrew Kelly

Phone: 03 9533 0028


Web: www.fcbusinesssolutions.com.au

Fruizberry

Contact: Matt Beesley

Phone: 0405 443 254

Web: www.fruizberry.com.au

Gloria Jean’s Coffees

Contact: the franchising team

Phone: (02) 9846 0374


Web: www.gloriajeanscoffees.com.au

GreenbizCheck

Contact: Nicholas Bernhardt

Phone: 0407 646 179


Web: www.greenbizcheck.com

Howards Storage World

Contact: Chad Braithwaite

Phone: 02 9452 8819


Web: http://hsw.com.au

Just Cuts

Contact: Luke Manning, business development

manager

Phone: 0439 130 499


Web: www.justcuts.com

Kwik Kopy

Phone: 1800 251 680


Web: kwikkopy.com.au/franchise

MST

Phone: 03 8540 0200


Web: www.mst.com.au

National Franchise Insurance Brokers

Phone: 1800 776 747


Web: www.MYNFIB.com.au

Outback Jacks

Contact: Graeme Diamond

Phone: 07 5532 7071


Web: www. outbackjacks.com.au

Pizza Hut

Contact: Brett Jeffrey

Phone: 02 9930 3023


Web: www.pizzahut.com.au/franchise

PWC

Contact: Greg Hodson

Phone: 03 8603 3567


Web: www.pwc.com.au/private-clients

Red Rock

Contact: Phil Colburn

Phone: 1300 4RED ROCK (1300 4733 7625)


Web: www.redrocknoodlebar.com.au

Silver Chef

Contact: James Scurr

Phone: 07 3335 3377


Web: www.silverchef.com.au

Snap On

Contact: Nick Hudson

Phone: 02 9837 9100


Web: www.snapontools.com.au/franchise

Signarama

Phone: 1800 662 663


Web: www.signarama.com.au

Sumo Salad

Contact: Graham Streeter

Phone: 02 9569 7866


Web: www.sumosalad.com/franchising

Telechoice

Contact: Nader Seifen

Ph: 03 8699 2555


Web: www.telechoice.com.au

Top Snap

Contact: Helen Clarke

Phone: 0439 486 933


Web: www.topsnap.com

Worldwide Online Printing

Contact: Athol Ritchie national franchising

manager


Web: www.worldwide.com.au/franchising

• Magazine • A-Z listings • The Pro� ler • The Yearbook

• E-newsletter • Online inventory • E-blasts

FranchisingAdvertising enquiries

David StrongNational Sales & Marketing ManagerPh: 02 9422 2905 Mob: 0411 366 656 E: [email protected]

Facebook.com/franchisingauTwitter.com/franchisingau


Franchise.net.au is now mobile

Available on PC, tablet and mobile!

Australia’s most comprehensive and credible guide to buying a franchise

FR2804_FRYB_Mob_FP.pdf Page 1 18/09/12, 5:19 PM

Now working for The Coffee Club.[So is Adele, Sting and Norah Jones]

Michael Bubl .é

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The Profiler magazine January 2013 Issue

Documents

Transcript of The Profiler magazine January 2013 Issue