The Problem is Not the Problem
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Transcript of The Problem is Not the Problem
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The Problem is Not the Problem
Harry Max, VP Product & Design!Jim Meyer, VP Product & Development!!Rackspace Hosting
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#sxrackspace
There’s no sense in being precise when you don’t even know what you’re talking about.
John von Neumann
![Page 3: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/3.jpg)
#sxrackspace
I’m a problem solver.
![Page 4: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/4.jpg)
#sxrackspace
You’re a problem solver.
![Page 5: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/5.jpg)
#sxrackspace
It’s what we do.
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#sxrackspace
Let’s unpack that.
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#sxrackspace
“The problem is …” is problematic.
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#sxrackspace
We go looking for problems.
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#sxrackspace
Sometimes we make the problem.
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#sxrackspace
Most of the time, we don’t realize what the problem really is.
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#sxrackspace
Repairing vs. Creating Value
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#sxrackspace
Repairing vs. Creating Value
![Page 14: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/14.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
![Page 15: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/15.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
![Page 16: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/16.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
By definition, problems can be solved
![Page 17: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/17.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Dilemmas require you to choose
![Page 18: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/18.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Issues may need to be addressed
![Page 19: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/19.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Predicaments are problems that!can’t be solved, by definition
![Page 20: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/20.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Quagmires are predicaments that!get worse as you try to solve them!
![Page 21: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/21.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Potential disasters are scary
![Page 22: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/22.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Extinction level events, if they !come to pass, end it all.
![Page 23: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/23.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Solve
![Page 24: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/24.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Solve Manage
![Page 25: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/25.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Solve Manage Mind
![Page 26: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/26.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Solve Manage Mind Plan
![Page 27: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/27.jpg)
#sxrackspace
So, where should you focus?
![Page 28: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/28.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Solve Manage Mind Plan
START HERELess effort, !more impact
![Page 29: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/29.jpg)
#sxrackspace
The Problem is Not the Problem
Difficulty to solve
Scop
e of
impa
ct
Trivial Brutal
Smal
lEp
ic
Issue
Problem
Predicament
Quagmire
Potential!Disaster
ELE
Dilemma
Solve Manage Mind Plan
WORK ABOVE THE LINE
Things down here are lower impact
![Page 30: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/30.jpg)
#sxrackspace
There’s no sense in being precise when you don’t even know what you’re talking about.
John von Neumann
![Page 31: The Problem is Not the Problem](https://reader036.fdocuments.in/reader036/viewer/2022062405/5584468ed8b42a6a6d8b45f8/html5/thumbnails/31.jpg)
#sxrackspace
The problem is not the problem.