The Presentation Will Begin At 12PM EST - ITIL 4 & DevOps ...
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The Presentation Will Begin At 12PM EST John Towsley Co-Founder Thought Rock John Towsley, Co-Founder of Thought Rock, examines case studies where companies have successfully implemented ITIL v3 in their IT Strategy. This presentation drills down to the basics of how to approach the implementation process in a clear way to ensure success. Key Learnings: 1. Understanding of strategic planning as a process not an event 2. Model for developing and updating a plan 3. Sample forms and templates to use in your organization
Transcript of The Presentation Will Begin At 12PM EST - ITIL 4 & DevOps ...
The Presentation Will Begin At 12PM EST
John Towsley Co-Founder
Thought Rock
John Towsley, Co-Founder of Thought Rock, examines case
studies where companies have successfully implemented ITIL
v3 in their IT Strategy. This presentation drills down to the
basics of how to approach the implementation process in a
clear way to ensure success.
Key Learnings:
1. Understanding of strategic planning as a process not an
event
2. Model for developing and updating a plan
3. Sample forms and templates to use in your organization
Thought Rock
ITIL Strategic Planning
Practical Approach
Philosophy
• Strategic planning is a continual process
– Not an event
– Constant updates (monthly review)
Philosophy
• Incorporates Corporate Mission, Vision, Strategy
– IT Vision Strategy, ISTM Vision Strategy
Philosophy
• Monitors and leverages industry trends
– SaaS, Outsourcing, Virtual Servers, Cloud Computing,
Mobile Workforces
– External Factors, Internal Factors
Service Strategy Process Source: ITIL Service Strategy
ITIL V3 2011 Service Strategy Book
Supply & Demand
Alignment
Vision Core
Purpose
Alignment
Vision Core
Purpose
Methodology
• IT Senior Management Support
• Review Mission, Vision, Values
– Corporate
– Division
– Department / Local
• Identify Stakeholders
• Identify Current Reality – Service Portfolio Management (catalogue), Financial Mgmt,
Demand Mgmt
Source:
ITIL Service
Strategy
Benchmark
•Portfolio Management – Service Catalogue
•Financial Management
•Demand Management
•Business Relationship Management
Process Maturity - CMMI
1
Ad hoc
The process has been recognized but there is little or no process management and it is allocated no importance,
resources or focus within the organization. This level can also be described as "ad hoc" or occasionally even
"chaotic“.
2
Repeatable
The process has been recognized and is allocated little importance, resource or focus within the organization.
Generally activities related to the process are uncoordinated, irregular, without direction and are directed towards
process effectiveness.
3
Defined
The process has been recognized and is documented but there is no formal agreement, acceptance and recognition
of its role within the IT organization as a whole. However, the process has a process owner, formal objectives and
targets with allocated resources and is focused on the efficiency as well as the effectiveness of the process. Reports
and results are stored for future reference.
4
Managed
The process has now been fully recognized and accepted throughout IT. It is service focused and has objectives and
targets that are based on business objectives and goals. The process is fully defined, managed, and has become
proactive with documented, established interfaces and dependencies with other IT processes.
5
Optimizing
The process has now been fully recognized and has strategic objectives and goals aligned with the overall strategic
business and IT goals. These have now become 'institutionalized' as part of the every day activity for everyone
involved with the process. A self contained continuous process of improvement is established as a part of the
process, which is now developing a pre emptive capability
Targets
Service Support
Process Year
11
Year
12
Year
13
Year
14
Strategy Mgmt 0
Portfolio Mgmt 1
Demand Mgmt 0
Financial Mgmt 2
Buss Relationship
Mgmt
1
Vision Exercise
What does IT Service Strategy look like in 24 months?
Vision Exercise
•Portfolio Management – Service Catalogue
What services? How are they Managed? How are
they Delivered?
•Financial Management
Charge Backs? Cost Justifications, ROI, VOI
•Demand Management
Alignment with Business Initiatives, External
Internal Demands
Vision Exercise Source: ITIL V3 Service Strategies Book
Vision
Current Reality
Vision 1
Vision 2 Vision 3
Vision 4
Vision 5
Capability Maturity Model
Strategic Plan
1. Line up with corporate standard
2. Identify ROI drivers and strategic value
3. SMART Goals
Specific
Measurable (Specific Metrics)
Accountable (Who, What, Where How) (Individual, Group, Vendors)
Realistic
Timely
4. Roll out (Telling, Selling, Participating, Collaborating)
www.ThoughtRock.net
Phone: 1.877.581.3942
Email: [email protected]
Twitter: @ThoughtRockers
Join Us For Lunch Every Tuesday At 12PM EST
