The Power of "In A Sense": Topical Thinking for Organizations
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Transcript of The Power of "In A Sense": Topical Thinking for Organizations
The Power of “In A Sense”:Topical Thinking For Organizations
October 29, 2013Progressive Insurance, Studio 96
Kipum (Kip) LeeInstructor & Doctoral CandidateWeatherhead School of ManagementCase Western Reserve University
© 2013 Kipum Lee, personal collection
What solid systems and SOPs do is nip common problems in the bud so that staff can focus instead on solving the uncommon problems that come their way.”
Mr. Marriott
“
And by providing a stable background in which human activity may proceed with a minimum of decision-making most of the time, it frees energy for such decisions as may be necessary on certain occasions. In other words, the background of habitualized activity opens up a foreground for deliberation and innovation.”
Berger & Luckmann
“
Common Uncommonor
Background Foregroundor
Left brain Right brainor
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Left brain Right brainor
Left brain Right brainand
http://www.businessweek.com/articles/2013-09-26/b-schools-are-starting-to-look-more-like-d-schools
B-school D-schooland
B-school D-schooland
is in a senseB-school
Management Designand
Designand
Management
Management
Design
Designand
Managing
Management
Designing
Left Rightand
Four ways of integrating the:
Inspired by Richard McKeon’s essay, “The Future of the Liberal Arts”
Facts Valuesand
1. What are data?
Valuesand
Facts
Facts
Values
Valuesand
Facts
Facts
Values
Cultivate an environment that invites a multiplicity of interpretations; data is not
unambiguous
Valuesand
Facts
Facts
Values
Cultivate an environment that invites a multiplicity of interpretations; data is not
unambiguous
Find data that has not yet been detected by the organization, a.k.a. “the unexpected,” or insight
© 2013 Kipum Lee, personal collection
Already existing Yet to be madeand
2. What is your product?
Yet to be madeand
Already existing
Already existing
Yet to be made
Yet to be madeand
Already existing
Already existing
Yet to be made
Have to be open to new expressions of product
that fit new situations yet sustain the essence
Yet to be madeand
Already existing
Already existing
Yet to be made
Have to be open to new expressions of product
that fit new situations yet sustain the essence
Consider the taken-for-granted “products” in system, destabilize them, looking for possibility
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http://www.advancedaquarist.com/blog/ge-adventure-series-ct-scanners
Here-and-now Indirectand
3. What are consequences of your product?
Indirectand
Here-and-now
Here-and-now
Indirect
Indirectand
Here-and-now
Here-and-now
Indirect
Understand the value of indirect interactions as they have potential to
impact direct interactions
Indirectand
Here-and-now
Here-and-now
Indirect
Understand the value of indirect interactions as they have potential to
impact direct interactions
Figure out ways to fuse the “human touch” in artificial things, e.g. digital products and touchpoints
© 2013 Kipum Lee, personal collection
Parts Wholesand
4. Why do your products exist?
Wholesand
Parts
Parts
Wholes
Wholesand
Parts
Parts
Wholes
Move from abstract principles of organization to the realm of concrete
in lived experience
Wholesand
Parts
Parts
Wholes
Move from abstract principles of organization to the realm of concrete
in lived experience
Organizations are products, products are principles; how might we think in “themes”?
http://thelostcoaster.files.wordpress.com/2010/08/moreys-jumbo-jet-bw.jpg
http://www.extravaganzi.com/wp-content/uploads/2010/03/Wizarding-World-of-Harry-Potter-Harry-Potter-Theme-Park-1.jpg
© 2013 Kipum Lee, personal collection
Facts Values
and
Parts Wholes
Already existing Yet to be made
Here-and-now Indirect
Thanks!
http://placesofdesign.com
Twitter: @kipum