The Power of Gratitude - OMNEThe Power of Gratitude in the Age of Compassion Fatigue A presentation...
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The Power of Gratitude in the Age of Compassion Fatigue A presentation to
Transcript of The Power of Gratitude - OMNEThe Power of Gratitude in the Age of Compassion Fatigue A presentation...
The Power of Gratitude in the Age of Compassion Fatigue
A presentation to
November, 1999
Tena and Pat (and baby Riley)
Presenter
Presentation Notes
T
The Extraordinary Profession of Nursing
The “Expected”
• Clinical skill
The “Unexpected”
• Not just what by how • Kindness, thoughtfulness
• Of Pat • And all of us
• Pat as a whole person
Our Awesome Experience
• Never rushed • Our interpreters • Included us • Educated us • Engaged us • Patient, tender, gentle
Confidence and Trust
There is no hug like a nurse’s hug.
Pat’s Nurses
Our Nurses
Diseases Attacking the Immune System
The DAISY Award Today
• Over 2,150 healthcare facilities committed to honoring their nurses with The DAISY Award
• Over 65,000 nurses have received it to date • More than 700,000 nominations written
Presenter
Presentation Notes
Acute care, long-term care, nursing homes, home health, hospice Clearly, we aren’t the only ones who want to celebrate compassionate care. I think about these patients and families and what it took for them to tell their stories: They have been through a very emotional time – fear, pain, maybe grief. Maybe the worst days of their lives. Or maybe the best days, filled with joy at the birth of a baby. And when it is over, they think back on their experience and they remember their nurses – the people who were there with them throughout. You may be a member of America’s most trusted profession, but think about what it means when someone takes the time to express the impact you have had on their life – 250,000 times. Whew!
Gratitude To Nurses
J. Patrick Barnes Grants For Nursing Research and Evidence-
based Practice Projects
Kitty Higgins, MSN Waldo County General Hospital
“Kitty is an incredible nurse. • She is part Pit Bull (she will not let go of a
problem until she finds answers),
• part rocket scientist (OK, we have this, this and this, let's look at this for a solution, if that doesn't work we will do this),
• and part Tom Hanks in "A League of Their Own" (there's no crying in baseball - we're not done yet).
All this is wrapped up in an incredible nursing package of skill, competence, tough-love kindness, and a "can do" attitude.”
Garrett Curtis, RN Maine Medical Center
“After that experience, Garrett popped right back into his assignment like he had been gone for 10 minutes. But I am sure he will remember this patient forever as she will remember him.”
Beth Ring Rumford Hospital
“Beth advocates for all patients, no matter what role she has for the day. She is a natural leader in the Emergency Department, and when she is working as a supervisor. I feel a great amount of comfort knowing she is on the job.“
Kelly Anderson, RN Bridgton Hospital
“Kelly Anderson was creative, found something that this patient enjoyed, and took the time to sit and read with him. In everything that Kelly does, she shows compassion and advocacy for her patients. She truly is a DAISY!”
Technical competence was a given.
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. ~ Maya Angelou
Research: The Impact of The DAISY Award
• Strengthening the Workforce Through Meaningful Recognition, C. Lefton, PhD, RN, Nursing Economic$, December, 2012
• The Power of Meaningful Recognition in a Healthy Work Environment, B. Barnes, BA, FAAN and C. Lefton, AACN Advanced Critical Care, May, 2013
Healthy Work Environment
• Skilled communication • True collaboration • Meaningful recognition • Authentic leadership • Effective decision-making • Appropriate staffing
American Association of Critical-Care Nurses (2005). AACN Standards for establishing and sustaining healthy work environments: A journey to excellence.
American Journal of Critical Care, 14(3), 187-197.
Benefits of Meaningful Recognition
Organizational Commitment
(Lu et al, 2005)
Job Embed- dedness
(Hayes et al, 2006)
Literature Review: Meaningful Recognition 20
The Physiology of Extraordinary Nurses
Rank Theme #
Noms
1 Demonstrates genuine compassion and caring 286
2 Reeks of professionalism 175
3 Contagious positive attitude 126
4 Accomplishes more than ever expected 102
5 Teaches others 97
6 Helpful 90
7 Calming/patience 79
8 Connects with family 77
9 Exalted by co-worker 69
10 Intentionally present 65
11 Tireless advocate for patients 64
Rank Theme #
Noms
12 Teamwork 63
13 Exalted by patients 58
14 Keeps patients informed 58
15 Puts patient first 48
16 Provides inspiration 46
17 Demonstrates tenacity 45
18 Calm 39
19 Relentless Commitment 27
20 Communication 13
21 Nurse-Doctor Collaboration 8
22 Praises Others 3
Lefton, C. (2012). Strengthening the workforce through meaningful recognition. Nursing Economic$ , 30(6) 331-338,355.
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Need + HOW (at the moment) (nurse behaviors)
= Extraordinary
Extraordinary Is In the Intangibles
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“I slept better at night, knowing
she was taking care of my girls.”
Key Findings
• Reveals all the “right” going on in your hospital
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First, Shock Then, Pride
“I didn’t do anything special. I was just doing my job.”
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Presenter
Presentation Notes
Looking at the fourth area of findings in our research – The DAISY Award’s impact on culture – I want to describe just one aspect of this – nurses’ self-awareness and pride in themselves as nurses. Universally, our interviews with DAISY Honorees showed that when they learned they were being recognized, they first felt shock. “I didn’t do anything special” – the “nursing mantra.” Then pride.
“I didn’t do anything special. I was just doing my job.”
“A DAISY Nurse”
Presenter
Presentation Notes
The reason for the Cinnabon is because when Pat’s family bought in Cinnabons for Pat to eat, he requested for the nurses to also have Cinnabons The Foundation asks at each Award presentation, that whenever nurses smell the incredible aroma of a Cinnabon – in the mall or airport or if they are baking with cinnamon at home they stop for a moment and remind themselves that they are special people that are making a difference in the lives of others Cinnabon is the Premier sponsor of the DAISY Foundation and generously donate the Cinnabons for each DAISY Award presentation wherever a participating bakery is conveniently located. If no bakery is nearby, DAISY provides jars of Cinnabon’s Makara Cinnamon and requests that the hospital have cinnamon rolls baked by its kitchen or a local bakery so the message is clearly supported.
Walter Reed National Military Medical Center Nominees
Thank you!
Questions?
Janet Silvestri Regional Program Director
The DAISY Foundation [email protected]
(586) 995-8861
