Sissel JorSection manager

Research and Patient Services, ICT department

Oslo University Hospital

MinJournal.no (myRec)

• The patient portal at

Oslo University

Hospital, challenges

and lessons learned

New health concepts

Us

er

rela

tio

ns

Passiv

eA

cti

ve

2004…

Change..

Mergers and demergers

Economic challengers

Relocations

Challenges

• Coordination

• Continuity

• Communication

MinJournal (myRec) services

Self

reporting

Booking

Secure

messaging

MyMedicines

Diary

MyHealth

Accounts

Forum

Discharge

Note

(Lab results)

Deputy

SolutionRareICT

(wiki)

The users

OUS, Barn OUS, FøderiketOUS, Infertilitet

OUS, BlodseksjonenSTHF, Nyre

STHF, SmerteSTHF, Lipid

OUS, Barn OUS, FøderiketOUS, Infertilitet

OUS, BlodseksjonenSTHF, Nyre

STHF, SmerteSTHF, Lipid

OUS, Kreft

STHF, Barn

OUS, Analatresi

STHF, Audiologisk

OUS, PKU

OUS, Av.hjemmesykehus

OUS, Døve-psykiatri

The patients want this

“The perfect solution for us

will give us the opportunity

to share information about

our disease and medication

between different health

institutions. I hope my

grandson, Martin will not

have to be ”psycologist”

whenever he meets new

health professionals.”

And doctors….

“Establish a long-lasting

collaborative environment

between experts and

patients by providing

continous information

through web-based

follow-up”Doctor, OUH, 2009

Lessons learned

• Everything takes time

• The goal is moving – be prepared for side-roads and detours

• Think security from the start

• Involvement of patients, doctors, managers, politicians

• Be a combination of evangelist and nanny (re-involvement)

• Built-in flexibility

• Stubbornness is important

What next?

• More departments

• More hospitals

• More organizations

• More interaction

• Maybe national