The Pacific Village OnlineThe Pacific Village Online: : Lessons Learned Lessons Learned

and and Implications for the AVO InitiativeImplications for the AVO Initiative

bybyProf. Pak YoongProf. Pak Yoong

Victoria Victoria UniversityUniversity of Wellington of WellingtonNew ZealandNew Zealand

pak.yoong@vuw.ac.nzpak.yoong@vuw.ac.nz

11

Agenda Agenda

Part 1: Learning from the Pacific Part 1: Learning from the Pacific Village OnlineVillage Online

Part 2: Implications for AVOPart 2: Implications for AVO Questions?Questions?

22

Structure of the Pacific Village Online Structure of the Pacific Village Online (PVO)(PVO)

The PVO was originally designed for The PVO was originally designed for regionally based Pacific HR managersregionally based Pacific HR managers

Extended to Extended to Other professional groups (e.g. Heads of Other professional groups (e.g. Heads of

Public Service, CEOs and PS, etc)Public Service, CEOs and PS, etc) In-country communities In-country communities

What is the structure of the Pacific Village What is the structure of the Pacific Village Online portal?Online portal?

Community structure Community structure Website structureWebsite structure

33

Community Structure

Pan-Pacific Communities

In-CountryCommunities

HRM Online

Pacific Points of Contact (PoC)

Community

Pacific Public Service

Commissioners’

Solomon IslandsCommunities

Vanuatu Communities

and so on

Regional Trainers Community

Outer Islands Administrators’

Group

HR Managers

Trainers’ Group

and so on

44

55

Structure of theCommunity Website

KnowledgeBase

Online Interactions

Hub

Policy documents

TrainingManuals

Templates

DiscussionForum

OnlineChat

Best practicecases

66

77

Case Study: Case Study: The HR Core GroupThe HR Core Group

The PPSC conference The PPSC conference similar to a similar to a ‘board of directors’ meeting for Pacific ‘board of directors’ meeting for Pacific public servicepublic service

Challenge Challenge Converting ‘words’ into Converting ‘words’ into ‘actions’‘actions’

Mechanism Mechanism a mediating group of a mediating group of senior officials from different countries senior officials from different countries that can translate those ‘action points’ that can translate those ‘action points’ into ‘potential policy statements’into ‘potential policy statements’

88

Pacific HR Core GroupPacific HR Core Group

The PPSC conference at Cook Islands, The PPSC conference at Cook Islands, 20082008

Theme Theme Managing and Sustaining the Managing and Sustaining the Pacific Public Service WorkforcePacific Public Service Workforce

Relevant topics:Relevant topics: Good records managementGood records management Alignment between traditional values and Alignment between traditional values and

professionalism in public servicesprofessionalism in public services Strategies for recruiting and retainingStrategies for recruiting and retaining Data collection and service reportingData collection and service reporting Strategies for talent managementStrategies for talent management

99

The regionalconference

Mediating Group

Statements of intent Translating Mechanism Potential Policy Statements

Pacific HR Group

In-country HR policy

1010

The mediating group The mediating group The Pacific HR The Pacific HR Core GroupCore Group

Sponsored by the Australian Public Sponsored by the Australian Public Service Commission (APSC)Service Commission (APSC)

Key facilitator: Ms Helen Woittiez, Key facilitator: Ms Helen Woittiez, Assistant Director, International Division, Assistant Director, International Division, APSCAPSC

Members: Senior HR Managers from each Members: Senior HR Managers from each Pacific PSCPacific PSC

Show HR Core Group siteShow HR Core Group site

Pacific HR Core GroupPacific HR Core Group

1111

HR Core Group remains the most active HR Core Group remains the most active groupgroup

Lessons learned:Lessons learned: Mutually agreed mission/goalMutually agreed mission/goal Relevant and updated contentRelevant and updated content Blended interactions – website, f2f workshops, Blended interactions – website, f2f workshops,

telephone conferencing, online chats, e-list, telephone conferencing, online chats, e-list, etcetc

Variety of technology platforms (e.g. audio-Variety of technology platforms (e.g. audio-conferencing, listserv, online discussion tools, conferencing, listserv, online discussion tools, etc)etc)

Identified leaders and championsIdentified leaders and champions Key person – The online facilitator whose Key person – The online facilitator whose

responsibility for facilitating this group is part responsibility for facilitating this group is part of her overall annual work planof her overall annual work plan

Pacific HR Core GroupPacific HR Core Group

1212

Role of Online FacilitatorsRole of Online Facilitators

Online facilitators:Online facilitators: Create and sustain an online environment Create and sustain an online environment

where formal/informal learning, including where formal/informal learning, including knowledge sharing, takes placeknowledge sharing, takes place

Five key roles:Five key roles: Content ManagerContent Manager Moderator of online discussionModerator of online discussion Knowledge brokerKnowledge broker Technical administratorTechnical administrator Implementation leaderImplementation leader

These roles can be delegated to:These roles can be delegated to: IndividualIndividual Team of specialistsTeam of specialists

1313

1414

Implications for AVOImplications for AVO

Assume internet broadband will be more Assume internet broadband will be more accessible in the future for most public accessible in the future for most public service organisations in the regionservice organisations in the region

Reliable and efficient technology platform Reliable and efficient technology platform and web hosting facilityand web hosting facility

Use other multi-media platforms to Use other multi-media platforms to complement the Moodle-based AVO websitecomplement the Moodle-based AVO website

Seek long term funding (say 3 to 5 years) for Seek long term funding (say 3 to 5 years) for a full time regional AVO a full time regional AVO co-ordinator/facilitatorco-ordinator/facilitator

For the pilot period:For the pilot period: Identify one target group (e.g. MDIs) Identify one target group (e.g. MDIs) Identify one professional practice (e.g. Identify one professional practice (e.g.

performance management)performance management)1515

Implications for AVOImplications for AVO

Allocate one sub-topic to each participating Allocate one sub-topic to each participating MDIMDI

Appoint a local facilitator for each MDI who is Appoint a local facilitator for each MDI who is responsible for facilitating online interactions responsible for facilitating online interactions and the development of the online resources and the development of the online resources relating to the allocated sub-topic. relating to the allocated sub-topic.

This workload is part of that person’s annual This workload is part of that person’s annual work plan (a key requirement)work plan (a key requirement)

Plan for a dedicated facilitators’ workshopPlan for a dedicated facilitators’ workshop Moodle skills and knowledgeMoodle skills and knowledge Advanced online facilitation skillsAdvanced online facilitation skills

Set up a facilitators’ community within AVOSet up a facilitators’ community within AVO Any other implications?Any other implications?

1616

Questions and discussionQuestions and discussion

1717