Welcome to BristolThe Open Playable City

Bristol Digital Capability Event

October 2015

I Brunel

G Ferguson I Brunel

G Ferguson

What are we doing?

The Change Programme

Open Data

The Playable City Region

http://www.bristolisopen.com

The New ‘Continuous Improvement’An applied digital re-design course – how and why

Bristol Digital Capability Event

October 2015

Overview

• Some choices for organisations– (and Strategic Directors)

• Some patterns of change in organisations– (and what they mean for the work we have to do)

• Our approach– Step 1 The Applied course

• The new continuous improvement

– Step 2 Infrastructure for disruption• Building the means to change the organisation from the outside in

• A call to (digital) arms

Choices

Demand-led transformation

Supply-side transformation:

Value Demand

Excess Demand

Avoidable Demand

Preventable Demand

Co-dependent demand

Failure Demand

Support Costs

Access Costs

Process Costs

Supplier costs

Management costs

Assessment costs

Relatively easy and predictable but runs out of track……

Complex and unpredictable but the gateway to the future…..

A customer of the Council ‘vending machine’?…..

• You put in taxes, you get out services

• Offer is set, changing it takes a long time

• Never knows who you are• Ways of inputting choices

vary (some are digital)• Ways of paying vary• Sometimes it’s ‘out of order’• If you don’t like it, all you

can do is kick it…

….or a citizen of the City?

Size

Crisis of Leadership

Growth through creativity

Growth through direction

Crisis of Autonomy

Age

Growth through delegation

Crisis of Control

Growth through co-ordination

Organisational growth stages

Crisis of Red tape

?

Small

Large

Young Mature

Com

ple

xit

y

Time

Local government stages

Single Bureaucracy

Complex networked organisation

1990 2014

1998-2002

Best Value

‘E-Gov’

1998-2002

Best Value

‘E-Gov’

2002-2005

CPA

‘Place shaping’

2002-2005

CPA

‘Place shaping’

2005-2010

PSA

‘Total Place’

2005-2010

PSA

‘Total Place’

2015….

Austerity

‘Gov 2.0?’

2015….

Austerity

‘Gov 2.0?’

Early intervention Open Data Citizen PlatformDeveloper community

Future City

Common processes

Skills developmen

t

Volumes and costs

Agile methodolog

y

Digital channels

Step 2; Doing better things….Step 2; Doing better things….

Step 1; Doing things better….Step 1; Doing things better….

DraftFocus on efficiency -Doing things better:• Supply side savings• Service redesign• Technology

integration• Contract

management

Focus on transformation Doing better things:• Demand side change• Re-commissioning• Partnerships and

alliances• Platform organisation

Delivered through:• Change Board oversight• Service Directors• Disruptive

infrastructure • Transformation

specialists• Partners and

developers

Cohort 1…

Delivered through:• Applied Course in Service

Improvement• Directorate oversight• Delivered by Service

Managers• Service improvement

targets ‘baked in’• Associate model for

resourcing

Step

1

Step

2 Transformation Projects

Cohort 2+

The things we have to do – business as usual:• Service delivery• Maintenance of built

environment• Management of the

natural environment

Service ManagersStaff members

Serv

ice

Del

iver

y

Time

Steps

Draft

Applied Course in Service ImprovementPre Course Course Delivery, 8 month timeframe

DLT’s:Selection of projects and people

Savings and improvement outcomes identified

Included in Directorate Plans and PMDS

HR/ICT:Course design and

commissioningEvaluation and learning

Continuous improvement

HR/ICT:Project support delivery based on the needs of each cohort

Project scoping

and planningChange

fundamentals

Mapping the as is process

Customer engagement and re-

design principles

Outline Process re-

design

Customer testing

Process developm

ent

Final customer

testing

Implementation and evaluation

Service Manager as Project OwnerProject Management, Product development, Business analyst, solution architect support

Change management advice and facilitationIdentification of themes and issues feeding into the modules

Progress reporting

Change Board:Monitoring of programme status

Programme Improvement

Progress reporting

Feedback of key learning points

Progress monitoring

Progress monitoring

Progress reporting