The One Minute The One Minute ManagerManager

Kenneth BlanchardKenneth Blanchard

&&

Spencer JohnsonSpencer Johnson

““People Who Feel People Who Feel Good About Good About

Themselves – Themselves – Produce Good Produce Good

Results”Results”

Three SecretsThree Secrets

One Minute Goal SettingOne Minute Goal SettingOne Minute PraisingOne Minute PraisingOne Minute ReprimandOne Minute Reprimand

One Minute Goal Setting:One Minute Goal Setting:

Make clear what our responsibilities Make clear what our responsibilities are and what we are being held are and what we are being held accountable foraccountable for

Agree on the goalsAgree on the goals

Describe what good Describe what good behavior looks likebehavior looks like

Write goals in 250 Write goals in 250 words or lesswords or less

Give feedbackGive feedback

Look at performance, see how it Look at performance, see how it matches the goalsmatches the goals

““Everyone Is A Potential Everyone Is A Potential Winner,Winner,

Some People are Some People are Disguised as Losers,Disguised as Losers,

Don’t Let Their Don’t Let Their Appearances Fool You”Appearances Fool You”

One Minute Praising:One Minute Praising:

Catch them doing right Catch them doing right and praise themand praise them

Be Immediate, Don’t save it Be Immediate, Don’t save it till latertill later

Describe what they did rightDescribe what they did right

Share your feelings about Share your feelings about what they did right and what they did right and

how it helps the how it helps the organization and the other organization and the other

people who work therepeople who work there

Encourage them to do Encourage them to do more of the samemore of the same

““Help People Reach Help People Reach Their Full Potential – Their Full Potential – Catch Them Doing Catch Them Doing Something Right”Something Right”

One Minute Reprimand:One Minute Reprimand:

Tough on performance not tough on Tough on performance not tough on the personthe person

““Goals Begin Behaviors – Goals Begin Behaviors – Consequences Maintain Consequences Maintain

Behavior”Behavior”

Be immediate, specific and Be immediate, specific and describe the poor describe the poor

performanceperformance

Tell them how you feel Tell them how you feel about what they did wrongabout what they did wrong

Encourage them and Encourage them and remind them how much remind them how much you still value them as a you still value them as a

personperson

Let them know it is overLet them know it is over

““We Are Not Just Our We Are Not Just Our Behavior – We Are The Behavior – We Are The Person Managing Our Person Managing Our

Behavior”Behavior”

““The Best Minute I Spend The Best Minute I Spend Is The One I Invest In Is The One I Invest In

People”People”