The On-Boarding Journey – joining a partnership model

Gary Westbrook – Head of Shared Services, Hampshire County Council

David Hodgkinson – Director of Corporate Finance and Property, Westminster City Council

Some History – the

Hampshire Model

On boarding timescales post design

Diverse and complex Partners

Oxfordshire Fire

and Rescue

750 schools in

Oxfordshire

and Hampshire

Self Service Model Principles

Driving self-service

adoption

Simplicity

Customer

Easy to use

and intuitive

tools

Approximately

100,000employees

Only

25% desk based

A diverse workforce

Some History - WCC

Some History – WCC, Tri-Borough and why change?

The previous system had major issues at go-live in April 2015

Provider did not have Local Authority ERP experience

An unsustainable position and staff perception issues meant we needed to change

However, a lot of development work and staff time went into getting the system working well

On Boarding Journey

and go-live

Project Background and Timeline

2017

2018

IBC On-

Boarding

Project

Reviewed

alternative

services

HCC

preferred

option

Outline

Business

Case

Non-Hampshire

service options

analysed

Borough

approval for

HCC services

Mobilisation

activities

The Master Plan

Go Live – a hard cutover

Extensive period and numerous cycles of testing

Payroll comparison runs – 100% checking of payslips

Dress rehearsals and data freezes

Solid Governance – go / no go

Reflections

The Challenges

Pace of change and resource levels

Data quality, conversion, migration and reconciliation

Business readiness and getting the message out

Integrated Services

How we managed to do it

Relentless effort

Strong Governance at every stage of the programme

Post go-live stabilisation

Relationships