The NHS 111 Service
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Transcript of The NHS 111 Service
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The NHS 111 Service
Rory McMahon – NHS 111 Project Manager – Arden Cluster
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111: When it’s less urgent than 999
1. Background
2. What is it?
3. How will it work?
4. When will you use it?
5. Why should you use it?
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1. Background
• NHS 111 is being introduced as part of the wider revisions to the urgent care system to make it easier for patients to access the right service
• Patients have told us that they are unsure what to do or where to go for help, particularly when they have unexpected or urgent healthcare needs
• The service will make it easier for patients to access healthcare services when they need medical help fast, but it’s not a life-threatening situation
• Calls to 111 will be free from landlines and mobile phones
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1. Background
• The NHS 111 service is already available in some parts of England • It will go live in the West Midlands in March 2013
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2. What is it?
• NHS 111 is a new telephone service which will make it easier for patients to access local health services
• If patients need to contact the NHS for urgent care there will be only three numbers to know; 999 for life-threatening emergencies, your GP surgery or 111
• NHS 111 will be available 24 hours a day, 365 days a year
• Right service, right time, right place – first time of asking!
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3. How will it work?
• NHS 111 will get patients through to fully trained advisers who are supported by experienced nurses
• They will ask patients questions to assess their symptoms and give you the healthcare advice patients need or direct patients to the right local service
• The NHS 111 team will where possible book patients an appointment or transfer patients to the people patients need to speak to
• If patients need an ambulance one will be sent just as quickly if patients had dialled 999
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4. When will patients use it?
• Patients need medical help fast, but it is not a 999 emergency
• Patients do not know who to call for medical help, or patients do not have a GP to call
• Patients need to go to A&E or another urgent care service
• Patients require health information or reassurance about what to do next
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5. Why should patients use it?
• When patients need healthcare urgently, NHS 111 will direct you straightaway to the local service that can help you best
• NHS 111 can help the NHS • Take the pressure off the 999 service and local A&E departments so that they can focus on emergency cases
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6. Local developments
• Objectives passed down from Department of Health
• Directory of Services being developed and Tested
• Clinical leadership being obtained from each CCG
• Warwickshire working with Bradford and Airedale
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7. Project structure
• Project Board
• Workstreams on:– IT and telephony
– Business Informatics
– Communications and engagement (patient group)
– Clinical governance
– Contract management
– Directory of Services development
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8. Timescales
• Project development ongoing until January 2012
• Testing of the service – January 2012
• ‘Soft’ launch of the service – February 2013
• Launch of the service - March 2013
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9. Any questions?