04/19/23

SuperNOVAE IQ II

IQ-NET Gatewaya member of the NovaSUITE family of Products by

Cerecom Systems, Inc.

SuperNOVAE IQ II

IQ-NET Gatewaya member of the NovaSUITE family of Products by

Cerecom Systems, Inc.

““The New Star in The New Star in CTI Development”CTI Development”““The New Star in The New Star in CTI Development”CTI Development”

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04/19/23

SuperNOVAE IQ IIIQ-NET Gateway

by Cerecom Systems, Inc

SuperNOVAE IQ IIIQ-NET Gateway

by Cerecom Systems, Inc

An integrated enterprise call centerAn integrated enterprise call centersolution reducing fatigue and error solution reducing fatigue and error rate while improving overall service.rate while improving overall service.

An integrated enterprise call centerAn integrated enterprise call centersolution reducing fatigue and error solution reducing fatigue and error rate while improving overall service.rate while improving overall service.

04/19/23

SuperNOVAE IQ II IQ-NET Operation

SuperNOVAE IQ II IQ-NET Operation

LAN

Telrad ACD

Customer DatabaseApplync Card Phone

A call rings into the ACD

SuperNOVAE IQ II receives through the

AppLync card the DID#, CallerID, Route Plan,

and Group information

IQ-NET updateswith new

in-queue data

The call is routed to an agent once one

becomes available

When the agent answers the call IQ-NET sends to

customer program DID, CallID, Route, Group, or Agent info

Customer database sendsScreen pop to agent

04/19/23

IQ-NET Gateway HighlightsIQ-NET Gateway Highlights

Low-cost solution for tight enterprise integration

Keeps agents aware of calls in queue without having to look away from their work area

A “Cerewrap” solution providing custom flexibility at a close-to off-the-shelf price

Can interface with virtually any customer enterprise solution DLL, DDE, API or URL driven access

Different call types can interface to different enterprise solutions (call based or computer based).

Cerecom can provide on-site integration and training, insuring a successful launch

Low-cost solution for tight enterprise integration

Keeps agents aware of calls in queue without having to look away from their work area

A “Cerewrap” solution providing custom flexibility at a close-to off-the-shelf price

Can interface with virtually any customer enterprise solution DLL, DDE, API or URL driven access

Different call types can interface to different enterprise solutions (call based or computer based).

Cerecom can provide on-site integration and training, insuring a successful launch

04/19/23

To receive your To receive your

complimentary interactive complimentary interactive

demonstration kit, contact demonstration kit, contact

Cerecom Systems, Inc. @ Cerecom Systems, Inc. @

(972) 964-8786, ext. 103(972) 964-8786, ext. 103

To receive your To receive your

complimentary interactive complimentary interactive

demonstration kit, contact demonstration kit, contact

Cerecom Systems, Inc. @ Cerecom Systems, Inc. @

(972) 964-8786, ext. 103(972) 964-8786, ext. 103