The New Library User in Sweden: a LibQUAL+™ study
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Transcript of The New Library User in Sweden: a LibQUAL+™ study
The New Library User in Sweden: a LibQUAL+™ study
6th Northumbria International Conference on Performance Measures in Libraries and Information Services
Durham22 - 25 August 2005
Martha KyrillidouAnn-Christin Persson
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LibQUAL+™
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Focus of the Paper• 1.how is the Information Control dimension depicted in
the results of the Swedish participants;
• 2.how does the Information Control dimension compare between the Swedish implementation and other libraries;
• • 3. the 'new user' as he emerges from the comments that
support the notion of the self-sufficient, independent, and autonomous information seeker at Lund University; and,
• 4. the new users as reflected in the linguistic translation issues of the LibQUAL+™ survey instrument in Swedish
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The ‘new library user’
• Kruse
• Nagata
• Calvert
• Cook and Thompson
• Cook and Heath
• Lincoln
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The ‘wild’ library user
A user “who is self-reliant and who views library control of resources as an obstruction to the creation of his or her own cognitive skills”.
Lincoln (2002)
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LibQUAL+™ in Sweden 2004
Table 3. Swedish Institutions participating in 2004
Frequency Percent
Lund Institute of Tech--Swedish 987 40.62
Kliniska centralbiblioteket SU/Sahlgrenska 485 19.96
Göteborg U. Library, Economics Library 333 13.70
Medicinska biblioteket SU/Östra 396 16.30
Medicinska biblioteket SU/Mölndal 229 9.42
Total 2430 100.00
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Descriptive Statistics for LibQUAL+™ in 2004Perceived Minimum Desired Service Adequacy Service Superiority
American English
Affect of Service 7.04 6.4 7.81 0.63 -0.77
Library as Place 6.69 6.14 7.6 0.55 -0.92
Information Control 7.02 6.74 8.15 0.28 -1.14
Total (n = 50,741) 6.98 6.5 7.93 0.48 -0.95
British English
Affect of Service 6.6 6.04 7.53 0.55 -0.93
Library as Place 5.88 5.89 7.48 -0.01 -1.6
Information Control 6.6 6.46 7.99 0.14 -1.4
Total (n = 15,807) 6.44 6.18 7.71 0.27 -1.26
Swedish
Affect of Service 6.68 6.08 7.71 0.6 -1.02
Library as Place 5.55 5.37 7.15 0.18 -1.59
Information Control 6.09 6.3 7.95 -0.21 -1.86
Total (n = 2,430) 6.26 6.06 7.74 0.2 -1.47
Lund Institute of Technology
Affect of Service 6.01 5.55 7.37 0.46 -1.36
Library as Place 5.3 5.09 7.11 0.21 -1.81
Information Control 5.84 6.08 7.95 -0.24 -2.11
Total (n = 1,034) 5.79 5.67 7.56 0.12 -1.76
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Information Control in 2004
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Perceived Minimum Desired Service Adequacy Service Superiority
Scale
Sco
res
American English
British English
Swedish
LTH
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LTH Staff & Students
• Undergraduate students 5842• Postgraduate students 540• Professors* 192• Lecturers* 219• Other Teachers & researchers* 280• Technical & administrative staff* 230
• * Equivalent to fulltime
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Zones of tolerance
Zones of tolerance
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Affect of service Information control Library as place Overall
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The five most desired items overall
Item Average stdv n
IC-1 Making electronic resources accessible from my home or office
8,14 1,4 983
IC-6 Easy-to-use access tools that allow me to find things on my own
8,132 1,34 998
IC-2 A library Web site enabling me to locate information on my own
8,04 1,45 1006
IC-7 Making information easily accessible for independent use
8 1,38 977
IC-8 Print and/or electronic journal collections I require for my work
7,92 1,52 920
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The five largest Adequacy gaps overall
Item Average stdv n
IC-2 A library Web site enabling me to locate information on my own
-0,57 2,21 1006
IC-1 Making electronic resources accessible from my home or office
-0,38 2,26 983
IC-6 Easy-to-use access tools that allow me to find things on my own
-0,37 2,09 998
IC-7 Making information easily accessible for independent use
-0,23 2,04 977
LP-5 Community space for group learning and group study
-0,2 2,71 871
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All comments divided into subjects Subjects positive negative neutral total
Affect of service 35 15 0 50
Control of information
26 132 36 194
Library as place 16 88 21 125
Other: 90
The survey 46
Non users 35
Library reorganization
5
User education 4
Total 459
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Comments on the importance of self-sufficiency
• Phase-out the whole service and build a new digital library!
• The access to electronic journals is the absolutely most important for my work
• To be able to compete with search engines on the net the information needs to be more easily accessible. The possibility to search and find information fast must increase extremely strong
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Translation
(Employees who are consistently courteous)
• Att alltid få ett tillmötesgående bemötande av personalen
• Personal som alltid är tillmötesgående
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LIFE BEFORE THE COMPUTER Memory was something you lost with age An application was for employmentA program was a TV show A cursor used profanity A keyboard was a pianoA web was a spider's homeA virus was the flu A CD was a bank accountA hard drive was a long trip on the road A mouse pad was where a mouse lived
And if you had a 3-1/2 inch floppy ..
... you just hoped nobody ever found out
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September 2006
Charlottesville, VA, USA