The New Collaboration Experience - Cisco · The New Collaboration ... The Future Financial Expert...
Transcript of The New Collaboration Experience - Cisco · The New Collaboration ... The Future Financial Expert...
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The New Collaboration ExperienceBola Adegbonmire
• Collaboration Sales lead Sub-Saharan Africa
• June 28 2011
• But need to balance personal productivity with enterprise-class control
The Enterprise Becomes Social
Employee CollaborationCustomer Collaboration
Any Time and Place
• But poor experiences can result from incompatible systems and poor media handling
Video Becomes Pervasive...
Across all Devices
Thin ClientsCloud Based Applications
• Challenging to provide rich media and consistent experience across hosting models
The Rise of Cloud Computing...`
Business Requirements have EvolvedNew Capabilities needed for Efficiency and Competitiveness
MobileSecure access to information and people from any device, anywhere
VirtualAgility and scale on demand,
Rich media with VDI economics,
SocialExpertise & Information location,
Proactive customer interaction
VisualHigh quality interaction from anywhere, realtime and offline
Transitioning to a Post-PC World
PC World Post-PC World
Client OS
Server
Architecture
Applications
Devices
New choices at every layer of the Traditional Stack
The Real World Today
Wide Variety of Collaboration Needs
Wide Variety of Collaboration Technologies
Mobile, Office, Home,
Inter-Company Smartphones, Tablets,
Laptops, Thin Clients
Video, Voice, Web,
Social, Business Apps
Cloud On-Premises
Need a Holistic, Architectural Approach
ANY CONTENTANYWHERE ANY DEVICEINTEGRATED COLLABORATION EXPERIENCE
Wide Variety of Collaboration Technologies
Video handled as Easily
as Voice, Data
Flexible Access
from All Clients
Richest Experience
in Any Location
Secure
Mobility
Wide Variety of Collaboration Needs
The New Collaborative WorkspaceMobile, Social, Visual, Virtual
This core is accessed by any combination of end-user clients, devices and applications from Cisco or third parties
Delivering a Consistent ExperienceAnywhere, Any Content, on Any Device
Network Services
Medianet Services
CollaborationServices
Client Services
CollaborationApplications
Devices
Cisco Strategic Direction
Secure
MobilityFlexible
Consumption Models
Enterprise
Social SoftwarePervasive Video
Interoperable,
Open Architecture
Integrated Experience
Cisco Collaboration Portfolio
IP COMMUNICATIONS
MOBILE APPLICATIONS
CONFERENCINGCUSTOMER CARE
MESSAGING
ENTERPRISE SOCIAL SOFTWARE
TELEPRESENCE
New Collaboration ExperiencesWith Cisco IP Communications
Intelligent Contact
Routing
Virtual Meetings
IP COMMUNICATIONS
Virtual Teams with
Click to Call
Intercompany Supplier Collaboration
High Fidelity On-Premises Conferencing
Streamlined Workflows
MOBILE
APPLICATIONSOffice Communications
on the Go
CUSTOMER CARE CONFERENCING
ENTERPRISE SOCIAL SOFTWARETELEPRESENCE
MESSAGING
Lobby Ambassador
Expert On Demand
Virtual Meetings
IP COMMUNICATIONS
Active Collaboration Room
One Button integrationTELEPRESENCE
HD Recording Studio
Classroom of The Future
Financial Expert
CUSTOMER CARE CONFERENCING
New Collaboration ExperiencesWith Cisco TelePresence
ENTERPRISE SOCIAL SOFTWARE
Cisco Collaboration Portfolio
IP Telephony
Communications Endpoints and Applications
Hosted Unified Communications
IP COMMUNICATIONS
Reduce TCO, improve user experience and productivity, and increase
business relevance with secure, resilient, and scalable voice services
Cisco Collaboration Portfolio
Video, Audio and Web Meetings
Training, Support and Event Solutions
Conferencing
Leverage the best of premises-based and SaaS offerings to deliver the
industry’s most compelling and cost-effective conferencing experiences
Cisco Collaboration Portfolio
Contact Center Routing and Queuing
Voice Self-Service
Social Media Customer Care
Customer Care
Drive true customer intimacy by quickly and proactively connecting people
with the information, expertise, and support they need
Cisco Collaboration Portfolio
Enterprise Collaboration Platform
Social Video Sharing
Prosumer Video Capture
Enterprise Social Software
Drive global productivity by dynamically connecting and empowering
the most appropriate people, content, and expertise through virtual
workgroups and communities
Cisco Collaboration Portfolio
Voice and Unified Messaging
Enterprise Instant Messaging and Presence
Messaging
Drive productivity and accelerate business processes by enabling employees
to access and deliver messages via any medium, anywhere, on any device
Cisco Collaboration Portfolio
Unified Mobile Applications
Cisco WebEx Meeting Applications for
Smartphones
Business Tablet and Wireless IP Phones
Mobile Applications
Increase employee productivity and control mobile costs by making mobile
devices extensions of the enterprise network
Cisco Collaboration Portfolio
Immersive, Multipurpose and Personal Endpoints
Scalable, Interoperable Infrastructure
Secure Intercompany Services
Native Multiscreen Interoperability
Media Services Infrastructure
Telepresence
Re-define business processes and customer intimacy with travel-free, face to
face collaboration anytime, anywhere, and with anyone
Collaboration is Equal PartsProcess, Culture and Technology
Collaboration isn’t just about technology.We’re using collaboration to change the way we work
- John Chambers, CEO of Cisco
Process
CultureTechnology
Business Value of Collaboration
Operational
ROI
Productivity
ROIStrategic
ROI
Cost Avoidance Process Optimization Business Transformation
Closing Thoughts
25
Use Collaboration as a Competitive Differentiator
Develop a Collaboration Strategy using an Architectural approach
Design your user experience forMobile, Social, Visual and Virtual
Collaboration is a Journey, not a Project