www.Zylog.ca

September, 2011

The National Job Fair & Training Expo

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Are you getting the results you want?Are you getting the results you want?

Just getting started or actively looking: Are you getting noticed? Are you getting interviews? Will you get what you are worth? Do you know how and where to look?

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WHAT 3 THINGS WILL YOU DO

TO STAND OUT?

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You can make the difference!You can make the difference!

Zylog Systems Canada Ltd and Monster team up to provide industry insider information on Resume Design Tips and Search Techniques to effectively use evolving Search Engine Algorithms. Many organizations use advancements in technology, job boards, filters, and Applicant Tracking Systems to review resumes and decide who gets invited to interview. You can make a difference with effective search skills and powerful resume design tips provided by the experts.

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Zylog and Monster Panel of ExpertsZylog and Monster Panel of Experts John Mehrmann is an international speaker, award winning author, and

CEO of Zylog Systems (Canada) Ltd. In 2010, Zylog acquired Brainhunter to combine international IT development capabilities of Zylog with Canada’s foremost agency for technical, engineering, and government employment services. With Zylog, Brainhunter has been transformed into an organization that uses social media, technology, and individual commitment to empower consultants, contractors, full-time and temporary employees to provide Top Jobs for Top Talent.

Samantha Harris started in Monster’s Enterprise Service Department, supporting Canadian Enterprise customers. It was there that Ms. Harris learned the business from the ground up. Ms Harris managed recruitment campaigns and eventually accepted the position of Client Trainer. This role enables Ms Harris to utilize in-depth knowledge of the industry to train clients on how to effectively utilize the technology to save time and streamline processes. Ms Harris leads the Canadian training department, often hosting Recruitment Best Practices seminars and training clients on effective recruiting and selection techniques.

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LET’S GET STARTED!

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Create Your Personal PortfolioCreate Your Personal Portfolio

Certificates Diploma Education and Training Letters of Recommendation Awards and Accolades Document Online Referrals Goals and Quotas met or exceeded

Collect your Achievements:

Dates Milestones Metrics / Numbers / Quotas Locations Titles and Organizations

Organize your Highlights

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Use a Common Modern Resume TemplateUse a Common Modern Resume Template

Many common templates can be uploaded and imported online Use Text only. Do not use pictures, images, or watermarks

If you want to stand out from the crowd, do it with your content Standard formats are easier for hiring managers to review

Select a Standard Format:

YOUR NAME HERE Your Address Here City, State Zip Code Phone Number Email Address Page 1 of 2

Qualifications

Write a short paragraph about your qualifications. It is the first thing that someone will read, so make it dynamic and exciting. Include several keywords that are relevant to your desired job category when describing your qualifications. Use Power Words, Action Words, Control Words, dynamic Words, and similar themes. Expertise encompasses:

Keyword Keyword Keyword Keyword Keyword Keyword Keyword Keyword

Examples Client Relations Customer Service Training Coaching

SELECTED ACCOMPLISHMENTS

Write a few bullet points on selected accomplishments that highlight your talents Use keywords and power words to demonstrate action and activity Include measurements whenever applicable Should be something special and different from job descriptions Really demonstrate why you are unique and special May be related to personal achievements or business accomplishments

CAREER TRACK

COMPANY NAME Title or Position ..............................................................................................................................................Date to Present

Describe your primary job responsibilities. Example, Planned and executed the start-up of something really special Oversees the provision of training, business management consulting, and executive coaching services, including seminars, workshops, improving human capital ROI, strategic planning, web design, contract negotiation, and public relations. Bullet point some exciting measurements and highlights Example: Fueled a twofold increase in web activity and communications each month in the first quarter. Example: Launched www.BizRolodex.com, as a business resource for online discounts, coupons, and promotions

from vendors. Example: Appointed to the advisory committee for Motivation Education, a K-12 education development program

sponsored by the National Science Foundation.

COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Developed Fortune 500 sales service marketing strategy, promotions, and communications. Designed and implemented a three-year strategic plan based on customer market analysis. Coordinated support and operations with 600 reseller partners of notebook computers/PCs, servers, projectors, and PDAs. Monitored and adjusted business models to control expenses while ensuring customer satisfaction. Example: Collaborated with partner to implement logistics and process improvements that reduced warranty process

expenses 33% and boosted customer satisfaction 12%. Improved efficiencies in channel operations and cut warranty service-related expenses 15%.

Example: Worked with Zebras to design and implement the industry’s first real-time complete event tracking system, which featured a customer-specific asset tracking and Advance Alert exception-based reporting tool, used by Fortune 500 Global corporate accounts

Example: Achieved 100% participation in Six Sigma, application service strategy, P&L, forecast, and internal training.

YOUR NAME HERE Phone Number Email Address Page 2 of 2 COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed service and support for digital camera, CCTV surveillance, medical/industrial imaging, and projection products in the US, Canada, and Latin America regions. Coordinated training for direct sales, retail sales, and sales managers. Administered the e-commerce relationship for B2C sales; duties included PSI, promotions, marketing, sales strategy, and training as well as creating bundled offers, catalogs, images, and descriptions for online sales. Identified prospective reciprocal marketing and sales relationships for sales and marketing strategy. Developed and implemented all ISD customer support websites. Example: Produced an additional $1.2 million in revenue by establishing a program for returning environmental

products in exchange for credit towards the purchase of an upgrade. Example: Developed an automated spare parts planning tool that improved the fill rate from 50% to 97% while

reducing inventory 65% over two years. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Initiated and cultivated relationships with new clients to capitalize on prospective business opportunities. Created sales, marketing, and promotional materials based on customer response. Directed third-party administration and adjudication of insurance programs; implemented claim adjudication business processes. Managed technical support and administration warranty claim processing outsource solutions for consumer electronics manufacturers. Prepared strategic plans, forecasts, and financial/industry trend analyses. Example: Developed a three-year strategic plan for managing business operations and product development, which

was utilized to secure funding from venture capital investors. Example: Cut extended service plan contract expenses for clients 70%. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed accounts payable/receivable for over 3,000 authorized service locations in the US and Latin America. Coordinated the implementation of integrated quality management systems for component procurement, manufacturing, sales, and warranty service events. Achieved return on investment and generated savings of more than $1 million in 90 days by consolidating three

regions and one vendor into a national customer support center. Designed and programmed the TACP service division website. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Directed the programming of software applications for internal operations, web design, claim adjudication, and self-paced technical training. Orchestrated the consolidation of five US regions into centralized headquarters and implemented automated workflow

processes to offset the resulting 63% reduction in manpower. Reduced outstanding receivables from 14% to less than 0.05% in six months.

AFFILIATIONS / ACCOLADES International Coach Federation, Executive Coach & Consultant Global Leadership Forum-2005 Six Sigma and Management Innovation (DMAIC/DFACE) Training California Department of Consumer Affairs, Bureau of Electronic and Appliance Repairs Advisory Council Industry Information Director, National Electronics Service Dealers Association (NESDA) International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition Certificate of Recognition and Industry Achievement Award Honors, NESDA USA Certificate of Appreciation, Institute of Service Management

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Your Resume: What does it represent?Your Resume: What does it represent?

9

Your PastYour Present

Your Future

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NEXT STEPS!

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Chronological Resume: Start at Your BeginningChronological Resume: Start at Your Beginning

Start with your Education Add Personal Achievements, Awards, and Certifications Follow your career path and experience Include Title, Company, Start and End Dates Work your way to TODAY

Your Beginning is at the End of Your Resume:

YOUR NAME HERE Your Address Here City, State Zip Code Phone Number Email Address Page 1 of 2

Qualifications

Write a short paragraph about your qualifications. It is the first thing that someone will read, so make it dynamic and exciting. Include several keywords that are relevant to your desired job category when describing your qualifications. Use Power Words, Action Words, Control Words, dynamic Words, and similar themes. Expertise encompasses:

Keyword Keyword Keyword Keyword Keyword Keyword Keyword Keyword

Examples Client Relations Customer Service Training Coaching

SELECTED ACCOMPLISHMENTS

Write a few bullet points on selected accomplishments that highlight your talents Use keywords and power words to demonstrate action and activity Include measurements whenever applicable Should be something special and different from job descriptions Really demonstrate why you are unique and special May be related to personal achievements or business accomplishments

CAREER TRACK

COMPANY NAME Title or Position ..............................................................................................................................................Date to Present

Describe your primary job responsibilities. Example, Planned and executed the start-up of something really special Oversees the provision of training, business management consulting, and executive coaching services, including seminars, workshops, improving human capital ROI, strategic planning, web design, contract negotiation, and public relations. Bullet point some exciting measurements and highlights Example: Fueled a twofold increase in web activity and communications each month in the first quarter. Example: Launched www.BizRolodex.com, as a business resource for online discounts, coupons, and promotions

from vendors. Example: Appointed to the advisory committee for Motivation Education, a K-12 education development program

sponsored by the National Science Foundation.

COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Developed Fortune 500 sales service marketing strategy, promotions, and communications. Designed and implemented a three-year strategic plan based on customer market analysis. Coordinated support and operations with 600 reseller partners of notebook computers/PCs, servers, projectors, and PDAs. Monitored and adjusted business models to control expenses while ensuring customer satisfaction. Example: Collaborated with partner to implement logistics and process improvements that reduced warranty process

expenses 33% and boosted customer satisfaction 12%. Improved efficiencies in channel operations and cut warranty service-related expenses 15%.

Example: Worked with Zebras to design and implement the industry’s first real-time complete event tracking system, which featured a customer-specific asset tracking and Advance Alert exception-based reporting tool, used by Fortune 500 Global corporate accounts

Example: Achieved 100% participation in Six Sigma, application service strategy, P&L, forecast, and internal training.

YOUR NAME HERE Phone Number Email Address Page 2 of 2 COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed service and support for digital camera, CCTV surveillance, medical/industrial imaging, and projection products in the US, Canada, and Latin America regions. Coordinated training for direct sales, retail sales, and sales managers. Administered the e-commerce relationship for B2C sales; duties included PSI, promotions, marketing, sales strategy, and training as well as creating bundled offers, catalogs, images, and descriptions for online sales. Identified prospective reciprocal marketing and sales relationships for sales and marketing strategy. Developed and implemented all ISD customer support websites. Example: Produced an additional $1.2 million in revenue by establishing a program for returning environmental

products in exchange for credit towards the purchase of an upgrade. Example: Developed an automated spare parts planning tool that improved the fill rate from 50% to 97% while

reducing inventory 65% over two years. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Initiated and cultivated relationships with new clients to capitalize on prospective business opportunities. Created sales, marketing, and promotional materials based on customer response. Directed third-party administration and adjudication of insurance programs; implemented claim adjudication business processes. Managed technical support and administration warranty claim processing outsource solutions for consumer electronics manufacturers. Prepared strategic plans, forecasts, and financial/industry trend analyses. Example: Developed a three-year strategic plan for managing business operations and product development, which

was utilized to secure funding from venture capital investors. Example: Cut extended service plan contract expenses for clients 70%. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed accounts payable/receivable for over 3,000 authorized service locations in the US and Latin America. Coordinated the implementation of integrated quality management systems for component procurement, manufacturing, sales, and warranty service events. Achieved return on investment and generated savings of more than $1 million in 90 days by consolidating three

regions and one vendor into a national customer support center. Designed and programmed the TACP service division website. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Directed the programming of software applications for internal operations, web design, claim adjudication, and self-paced technical training. Orchestrated the consolidation of five US regions into centralized headquarters and implemented automated workflow

processes to offset the resulting 63% reduction in manpower. Reduced outstanding receivables from 14% to less than 0.05% in six months.

AFFILIATIONS / ACCOLADES International Coach Federation, Executive Coach & Consultant Global Leadership Forum-2005 Six Sigma and Management Innovation (DMAIC/DFACE) Training California Department of Consumer Affairs, Bureau of Electronic and Appliance Repairs Advisory Council Industry Information Director, National Electronics Service Dealers Association (NESDA) International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition Certificate of Recognition and Industry Achievement Award Honors, NESDA USA Certificate of Appreciation, Institute of Service Management

Use accurate dates Are there gaps or overlap?

Can you explain them? Does your experience tell a

story of personal progress?

Tell Your Story:

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Chronological Resume: Punctuate with Highlights from PortfolioChronological Resume: Punctuate with Highlights from Portfolio

Refer to portfolio of accomplishments Quote specific metrics or milestones Include specific details, percentages, revenues, quotas, etc

Example: Exceeded quota of $2M by 50% in six months Be specific with your terminology

Oracle, ITIL, Java Developer

List Your Achievements:

YOUR NAME HERE Your Address Here City, State Zip Code Phone Number Email Address Page 1 of 2

Qualifications

Write a short paragraph about your qualifications. It is the first thing that someone will read, so make it dynamic and exciting. Include several keywords that are relevant to your desired job category when describing your qualifications. Use Power Words, Action Words, Control Words, dynamic Words, and similar themes. Expertise encompasses:

Keyword Keyword Keyword Keyword Keyword Keyword Keyword Keyword

Examples Client Relations Customer Service Training Coaching

SELECTED ACCOMPLISHMENTS

Write a few bullet points on selected accomplishments that highlight your talents Use keywords and power words to demonstrate action and activity Include measurements whenever applicable Should be something special and different from job descriptions Really demonstrate why you are unique and special May be related to personal achievements or business accomplishments

CAREER TRACK

COMPANY NAME Title or Position ..............................................................................................................................................Date to Present

Describe your primary job responsibilities. Example, Planned and executed the start-up of something really special Oversees the provision of training, business management consulting, and executive coaching services, including seminars, workshops, improving human capital ROI, strategic planning, web design, contract negotiation, and public relations. Bullet point some exciting measurements and highlights Example: Fueled a twofold increase in web activity and communications each month in the first quarter. Example: Launched www.BizRolodex.com, as a business resource for online discounts, coupons, and promotions

from vendors. Example: Appointed to the advisory committee for Motivation Education, a K-12 education development program

sponsored by the National Science Foundation.

COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Developed Fortune 500 sales service marketing strategy, promotions, and communications. Designed and implemented a three-year strategic plan based on customer market analysis. Coordinated support and operations with 600 reseller partners of notebook computers/PCs, servers, projectors, and PDAs. Monitored and adjusted business models to control expenses while ensuring customer satisfaction. Example: Collaborated with partner to implement logistics and process improvements that reduced warranty process

expenses 33% and boosted customer satisfaction 12%. Improved efficiencies in channel operations and cut warranty service-related expenses 15%.

Example: Worked with Zebras to design and implement the industry’s first real-time complete event tracking system, which featured a customer-specific asset tracking and Advance Alert exception-based reporting tool, used by Fortune 500 Global corporate accounts

Example: Achieved 100% participation in Six Sigma, application service strategy, P&L, forecast, and internal training.

YOUR NAME HERE Phone Number Email Address Page 2 of 2 COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed service and support for digital camera, CCTV surveillance, medical/industrial imaging, and projection products in the US, Canada, and Latin America regions. Coordinated training for direct sales, retail sales, and sales managers. Administered the e-commerce relationship for B2C sales; duties included PSI, promotions, marketing, sales strategy, and training as well as creating bundled offers, catalogs, images, and descriptions for online sales. Identified prospective reciprocal marketing and sales relationships for sales and marketing strategy. Developed and implemented all ISD customer support websites. Example: Produced an additional $1.2 million in revenue by establishing a program for returning environmental

products in exchange for credit towards the purchase of an upgrade. Example: Developed an automated spare parts planning tool that improved the fill rate from 50% to 97% while

reducing inventory 65% over two years. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Initiated and cultivated relationships with new clients to capitalize on prospective business opportunities. Created sales, marketing, and promotional materials based on customer response. Directed third-party administration and adjudication of insurance programs; implemented claim adjudication business processes. Managed technical support and administration warranty claim processing outsource solutions for consumer electronics manufacturers. Prepared strategic plans, forecasts, and financial/industry trend analyses. Example: Developed a three-year strategic plan for managing business operations and product development, which

was utilized to secure funding from venture capital investors. Example: Cut extended service plan contract expenses for clients 70%. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed accounts payable/receivable for over 3,000 authorized service locations in the US and Latin America. Coordinated the implementation of integrated quality management systems for component procurement, manufacturing, sales, and warranty service events. Achieved return on investment and generated savings of more than $1 million in 90 days by consolidating three

regions and one vendor into a national customer support center. Designed and programmed the TACP service division website. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Directed the programming of software applications for internal operations, web design, claim adjudication, and self-paced technical training. Orchestrated the consolidation of five US regions into centralized headquarters and implemented automated workflow

processes to offset the resulting 63% reduction in manpower. Reduced outstanding receivables from 14% to less than 0.05% in six months.

AFFILIATIONS / ACCOLADES International Coach Federation, Executive Coach & Consultant Global Leadership Forum-2005 Six Sigma and Management Innovation (DMAIC/DFACE) Training California Department of Consumer Affairs, Bureau of Electronic and Appliance Repairs Advisory Council Industry Information Director, National Electronics Service Dealers Association (NESDA) International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition Certificate of Recognition and Industry Achievement Award Honors, NESDA USA Certificate of Appreciation, Institute of Service Management

www.Zylog.ca

Functional ResumeFunctional Resume

13

www.Zylog.ca 14

Top 5 Resume MistakesTop 5 Resume Mistakes

Running too short or too long

Highlighting duties instead of accomplishments

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Example: Highlighting Duties vs. AccomplishmentsExample: Highlighting Duties vs. Accomplishments

• Directed recruiting efforts for East Division

• Responsible for coordinating a team of recruiters across seven states that were responsible for sourcing, interviewing, and hiring all positions for 20,000 apartment units.

www.Zylog.ca 16

Top 5 Resume MistakesTop 5 Resume Mistakes

• One size fits all• Lack of specifics

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Example: Lack of SpecificsExample: Lack of Specifics

• Recruited and filled open positions

• Developed a recruiting strategy over seven states that resulted in 137 positions being filled within 60 days.

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Top 5 Resume MistakesTop 5 Resume Mistakes

18

• Typoes and “Pour Punctuation;

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Search Jobs on Monster for KeywordsSearch Jobs on Monster for Keywords

Job Postings have Job Titles Job Postings have Descriptions Job Postings have Required Skills Job Postings have Required

Experience This information contains KEYWORDS

Search Job Postings

You should use those keywords from descriptions, requirements, skills, and experience in your resume!

Make note of KEYWORDS

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Mirror Keywords on your ResumeMirror Keywords on your Resume

Educational Experience and Degrees Years of Experience (per location and overall accumulated) Certifications or Training Check Previous Job Titles or Job Descriptions Make sure that you list the skills that employers are looking for!

Make sure that key words are on your resume:

YOUR NAME HERE Your Address Here City, State Zip Code Phone Number Email Address Page 1 of 2

Qualifications

Write a short paragraph about your qualifications. It is the first thing that someone will read, so make it dynamic and exciting. Include several keywords that are relevant to your desired job category when describing your qualifications. Use Power Words, Action Words, Control Words, dynamic Words, and similar themes. Expertise encompasses:

Keyword Keyword Keyword Keyword Keyword Keyword Keyword Keyword

Examples Client Relations Customer Service Training Coaching

SELECTED ACCOMPLISHMENTS

Write a few bullet points on selected accomplishments that highlight your talents Use keywords and power words to demonstrate action and activity Include measurements whenever applicable Should be something special and different from job descriptions Really demonstrate why you are unique and special May be related to personal achievements or business accomplishments

CAREER TRACK

COMPANY NAME Title or Position ..............................................................................................................................................Date to Present

Describe your primary job responsibilities. Example, Planned and executed the start-up of something really special Oversees the provision of training, business management consulting, and executive coaching services, including seminars, workshops, improving human capital ROI, strategic planning, web design, contract negotiation, and public relations. Bullet point some exciting measurements and highlights Example: Fueled a twofold increase in web activity and communications each month in the first quarter. Example: Launched www.BizRolodex.com, as a business resource for online discounts, coupons, and promotions

from vendors. Example: Appointed to the advisory committee for Motivation Education, a K-12 education development program

sponsored by the National Science Foundation.

COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Developed Fortune 500 sales service marketing strategy, promotions, and communications. Designed and implemented a three-year strategic plan based on customer market analysis. Coordinated support and operations with 600 reseller partners of notebook computers/PCs, servers, projectors, and PDAs. Monitored and adjusted business models to control expenses while ensuring customer satisfaction. Example: Collaborated with partner to implement logistics and process improvements that reduced warranty process

expenses 33% and boosted customer satisfaction 12%. Improved efficiencies in channel operations and cut warranty service-related expenses 15%.

Example: Worked with Zebras to design and implement the industry’s first real-time complete event tracking system, which featured a customer-specific asset tracking and Advance Alert exception-based reporting tool, used by Fortune 500 Global corporate accounts

Example: Achieved 100% participation in Six Sigma, application service strategy, P&L, forecast, and internal training.

YOUR NAME HERE Phone Number Email Address Page 2 of 2 COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed service and support for digital camera, CCTV surveillance, medical/industrial imaging, and projection products in the US, Canada, and Latin America regions. Coordinated training for direct sales, retail sales, and sales managers. Administered the e-commerce relationship for B2C sales; duties included PSI, promotions, marketing, sales strategy, and training as well as creating bundled offers, catalogs, images, and descriptions for online sales. Identified prospective reciprocal marketing and sales relationships for sales and marketing strategy. Developed and implemented all ISD customer support websites. Example: Produced an additional $1.2 million in revenue by establishing a program for returning environmental

products in exchange for credit towards the purchase of an upgrade. Example: Developed an automated spare parts planning tool that improved the fill rate from 50% to 97% while

reducing inventory 65% over two years. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Initiated and cultivated relationships with new clients to capitalize on prospective business opportunities. Created sales, marketing, and promotional materials based on customer response. Directed third-party administration and adjudication of insurance programs; implemented claim adjudication business processes. Managed technical support and administration warranty claim processing outsource solutions for consumer electronics manufacturers. Prepared strategic plans, forecasts, and financial/industry trend analyses. Example: Developed a three-year strategic plan for managing business operations and product development, which

was utilized to secure funding from venture capital investors. Example: Cut extended service plan contract expenses for clients 70%. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed accounts payable/receivable for over 3,000 authorized service locations in the US and Latin America. Coordinated the implementation of integrated quality management systems for component procurement, manufacturing, sales, and warranty service events. Achieved return on investment and generated savings of more than $1 million in 90 days by consolidating three

regions and one vendor into a national customer support center. Designed and programmed the TACP service division website. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Directed the programming of software applications for internal operations, web design, claim adjudication, and self-paced technical training. Orchestrated the consolidation of five US regions into centralized headquarters and implemented automated workflow

processes to offset the resulting 63% reduction in manpower. Reduced outstanding receivables from 14% to less than 0.05% in six months.

AFFILIATIONS / ACCOLADES International Coach Federation, Executive Coach & Consultant Global Leadership Forum-2005 Six Sigma and Management Innovation (DMAIC/DFACE) Training California Department of Consumer Affairs, Bureau of Electronic and Appliance Repairs Advisory Council Industry Information Director, National Electronics Service Dealers Association (NESDA) International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition Certificate of Recognition and Industry Achievement Award Honors, NESDA USA Certificate of Appreciation, Institute of Service Management

www.Zylog.ca

Introductory Paragraph with Action WordsIntroductory Paragraph with Action Words

The introduction is the place to show your personality. Use Action Words to convey activities.

“Accomplish . . .” “Achieved . . .” “Developed . . .” “Designed . . .”

Craft your Introduction with Action Words & Keywords

YOUR NAME HERE Your Address Here City, State Zip Code Phone Number Email Address Page 1 of 2

Qualifications

Write a short paragraph about your qualifications. It is the first thing that someone will read, so make it dynamic and exciting. Include several keywords that are relevant to your desired job category when describing your qualifications. Use Power Words, Action Words, Control Words, dynamic Words, and similar themes. Expertise encompasses:

Keyword Keyword Keyword Keyword Keyword Keyword Keyword Keyword

Examples Client Relations Customer Service Training Coaching

SELECTED ACCOMPLISHMENTS

Write a few bullet points on selected accomplishments that highlight your talents Use keywords and power words to demonstrate action and activity Include measurements whenever applicable Should be something special and different from job descriptions Really demonstrate why you are unique and special May be related to personal achievements or business accomplishments

CAREER TRACK

COMPANY NAME Title or Position ..............................................................................................................................................Date to Present

Describe your primary job responsibilities. Example, Planned and executed the start-up of something really special Oversees the provision of training, business management consulting, and executive coaching services, including seminars, workshops, improving human capital ROI, strategic planning, web design, contract negotiation, and public relations. Bullet point some exciting measurements and highlights Example: Fueled a twofold increase in web activity and communications each month in the first quarter. Example: Launched www.BizRolodex.com, as a business resource for online discounts, coupons, and promotions

from vendors. Example: Appointed to the advisory committee for Motivation Education, a K-12 education development program

sponsored by the National Science Foundation.

COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Developed Fortune 500 sales service marketing strategy, promotions, and communications. Designed and implemented a three-year strategic plan based on customer market analysis. Coordinated support and operations with 600 reseller partners of notebook computers/PCs, servers, projectors, and PDAs. Monitored and adjusted business models to control expenses while ensuring customer satisfaction. Example: Collaborated with partner to implement logistics and process improvements that reduced warranty process

expenses 33% and boosted customer satisfaction 12%. Improved efficiencies in channel operations and cut warranty service-related expenses 15%.

Example: Worked with Zebras to design and implement the industry’s first real-time complete event tracking system, which featured a customer-specific asset tracking and Advance Alert exception-based reporting tool, used by Fortune 500 Global corporate accounts

Example: Achieved 100% participation in Six Sigma, application service strategy, P&L, forecast, and internal training.

YOUR NAME HERE Phone Number Email Address Page 2 of 2 COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed service and support for digital camera, CCTV surveillance, medical/industrial imaging, and projection products in the US, Canada, and Latin America regions. Coordinated training for direct sales, retail sales, and sales managers. Administered the e-commerce relationship for B2C sales; duties included PSI, promotions, marketing, sales strategy, and training as well as creating bundled offers, catalogs, images, and descriptions for online sales. Identified prospective reciprocal marketing and sales relationships for sales and marketing strategy. Developed and implemented all ISD customer support websites. Example: Produced an additional $1.2 million in revenue by establishing a program for returning environmental

products in exchange for credit towards the purchase of an upgrade. Example: Developed an automated spare parts planning tool that improved the fill rate from 50% to 97% while

reducing inventory 65% over two years. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Initiated and cultivated relationships with new clients to capitalize on prospective business opportunities. Created sales, marketing, and promotional materials based on customer response. Directed third-party administration and adjudication of insurance programs; implemented claim adjudication business processes. Managed technical support and administration warranty claim processing outsource solutions for consumer electronics manufacturers. Prepared strategic plans, forecasts, and financial/industry trend analyses. Example: Developed a three-year strategic plan for managing business operations and product development, which

was utilized to secure funding from venture capital investors. Example: Cut extended service plan contract expenses for clients 70%. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed accounts payable/receivable for over 3,000 authorized service locations in the US and Latin America. Coordinated the implementation of integrated quality management systems for component procurement, manufacturing, sales, and warranty service events. Achieved return on investment and generated savings of more than $1 million in 90 days by consolidating three

regions and one vendor into a national customer support center. Designed and programmed the TACP service division website. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Directed the programming of software applications for internal operations, web design, claim adjudication, and self-paced technical training. Orchestrated the consolidation of five US regions into centralized headquarters and implemented automated workflow

processes to offset the resulting 63% reduction in manpower. Reduced outstanding receivables from 14% to less than 0.05% in six months.

AFFILIATIONS / ACCOLADES International Coach Federation, Executive Coach & Consultant Global Leadership Forum-2005 Six Sigma and Management Innovation (DMAIC/DFACE) Training California Department of Consumer Affairs, Bureau of Electronic and Appliance Repairs Advisory Council Industry Information Director, National Electronics Service Dealers Association (NESDA) International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition Certificate of Recognition and Industry Achievement Award Honors, NESDA USA Certificate of Appreciation, Institute of Service Management

www.Zylog.ca

Include your Contact InformationInclude your Contact Information

Don’t play Hide and Seek You worked too hard to prepare the perfect resume,

so put your contact information on every page

Make sure that you include contact information

YOUR NAME HERE Your Address Here City, State Zip Code Phone Number Email Address Page 1 of 2

Qualifications

Write a short paragraph about your qualifications. It is the first thing that someone will read, so make it dynamic and exciting. Include several keywords that are relevant to your desired job category when describing your qualifications. Use Power Words, Action Words, Control Words, dynamic Words, and similar themes. Expertise encompasses:

Keyword Keyword Keyword Keyword Keyword Keyword Keyword Keyword

Examples Client Relations Customer Service Training Coaching

SELECTED ACCOMPLISHMENTS

Write a few bullet points on selected accomplishments that highlight your talents Use keywords and power words to demonstrate action and activity Include measurements whenever applicable Should be something special and different from job descriptions Really demonstrate why you are unique and special May be related to personal achievements or business accomplishments

CAREER TRACK

COMPANY NAME Title or Position ..............................................................................................................................................Date to Present

Describe your primary job responsibilities. Example, Planned and executed the start-up of something really special Oversees the provision of training, business management consulting, and executive coaching services, including seminars, workshops, improving human capital ROI, strategic planning, web design, contract negotiation, and public relations. Bullet point some exciting measurements and highlights Example: Fueled a twofold increase in web activity and communications each month in the first quarter. Example: Launched www.BizRolodex.com, as a business resource for online discounts, coupons, and promotions

from vendors. Example: Appointed to the advisory committee for Motivation Education, a K-12 education development program

sponsored by the National Science Foundation.

COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Developed Fortune 500 sales service marketing strategy, promotions, and communications. Designed and implemented a three-year strategic plan based on customer market analysis. Coordinated support and operations with 600 reseller partners of notebook computers/PCs, servers, projectors, and PDAs. Monitored and adjusted business models to control expenses while ensuring customer satisfaction. Example: Collaborated with partner to implement logistics and process improvements that reduced warranty process

expenses 33% and boosted customer satisfaction 12%. Improved efficiencies in channel operations and cut warranty service-related expenses 15%.

Example: Worked with Zebras to design and implement the industry’s first real-time complete event tracking system, which featured a customer-specific asset tracking and Advance Alert exception-based reporting tool, used by Fortune 500 Global corporate accounts

Example: Achieved 100% participation in Six Sigma, application service strategy, P&L, forecast, and internal training.

YOUR NAME HERE Phone Number Email Address Page 2 of 2 COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed service and support for digital camera, CCTV surveillance, medical/industrial imaging, and projection products in the US, Canada, and Latin America regions. Coordinated training for direct sales, retail sales, and sales managers. Administered the e-commerce relationship for B2C sales; duties included PSI, promotions, marketing, sales strategy, and training as well as creating bundled offers, catalogs, images, and descriptions for online sales. Identified prospective reciprocal marketing and sales relationships for sales and marketing strategy. Developed and implemented all ISD customer support websites. Example: Produced an additional $1.2 million in revenue by establishing a program for returning environmental

products in exchange for credit towards the purchase of an upgrade. Example: Developed an automated spare parts planning tool that improved the fill rate from 50% to 97% while

reducing inventory 65% over two years. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Initiated and cultivated relationships with new clients to capitalize on prospective business opportunities. Created sales, marketing, and promotional materials based on customer response. Directed third-party administration and adjudication of insurance programs; implemented claim adjudication business processes. Managed technical support and administration warranty claim processing outsource solutions for consumer electronics manufacturers. Prepared strategic plans, forecasts, and financial/industry trend analyses. Example: Developed a three-year strategic plan for managing business operations and product development, which

was utilized to secure funding from venture capital investors. Example: Cut extended service plan contract expenses for clients 70%. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed accounts payable/receivable for over 3,000 authorized service locations in the US and Latin America. Coordinated the implementation of integrated quality management systems for component procurement, manufacturing, sales, and warranty service events. Achieved return on investment and generated savings of more than $1 million in 90 days by consolidating three

regions and one vendor into a national customer support center. Designed and programmed the TACP service division website. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Directed the programming of software applications for internal operations, web design, claim adjudication, and self-paced technical training. Orchestrated the consolidation of five US regions into centralized headquarters and implemented automated workflow

processes to offset the resulting 63% reduction in manpower. Reduced outstanding receivables from 14% to less than 0.05% in six months.

AFFILIATIONS / ACCOLADES International Coach Federation, Executive Coach & Consultant Global Leadership Forum-2005 Six Sigma and Management Innovation (DMAIC/DFACE) Training California Department of Consumer Affairs, Bureau of Electronic and Appliance Repairs Advisory Council Industry Information Director, National Electronics Service Dealers Association (NESDA) International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition Certificate of Recognition and Industry Achievement Award Honors, NESDA USA Certificate of Appreciation, Institute of Service Management

www.Zylog.ca

Polish it upPolish it up

Resumes can get discarded due to poor quality grammar or spelling Spell Check Check for Grammar Check Dates Check for consistent punctuation Check your Keywords Add some Spice / interesting facts

Check, Double Check, Triple Check, Spell Check

YOUR NAME HERE Your Address Here City, State Zip Code Phone Number Email Address Page 1 of 2

Qualifications

Write a short paragraph about your qualifications. It is the first thing that someone will read, so make it dynamic and exciting. Include several keywords that are relevant to your desired job category when describing your qualifications. Use Power Words, Action Words, Control Words, dynamic Words, and similar themes. Expertise encompasses:

Keyword Keyword Keyword Keyword Keyword Keyword Keyword Keyword

Examples Client Relations Customer Service Training Coaching

SELECTED ACCOMPLISHMENTS

Write a few bullet points on selected accomplishments that highlight your talents Use keywords and power words to demonstrate action and activity Include measurements whenever applicable Should be something special and different from job descriptions Really demonstrate why you are unique and special May be related to personal achievements or business accomplishments

CAREER TRACK

COMPANY NAME Title or Position ..............................................................................................................................................Date to Present

Describe your primary job responsibilities. Example, Planned and executed the start-up of something really special Oversees the provision of training, business management consulting, and executive coaching services, including seminars, workshops, improving human capital ROI, strategic planning, web design, contract negotiation, and public relations. Bullet point some exciting measurements and highlights Example: Fueled a twofold increase in web activity and communications each month in the first quarter. Example: Launched www.BizRolodex.com, as a business resource for online discounts, coupons, and promotions

from vendors. Example: Appointed to the advisory committee for Motivation Education, a K-12 education development program

sponsored by the National Science Foundation.

COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Developed Fortune 500 sales service marketing strategy, promotions, and communications. Designed and implemented a three-year strategic plan based on customer market analysis. Coordinated support and operations with 600 reseller partners of notebook computers/PCs, servers, projectors, and PDAs. Monitored and adjusted business models to control expenses while ensuring customer satisfaction. Example: Collaborated with partner to implement logistics and process improvements that reduced warranty process

expenses 33% and boosted customer satisfaction 12%. Improved efficiencies in channel operations and cut warranty service-related expenses 15%.

Example: Worked with Zebras to design and implement the industry’s first real-time complete event tracking system, which featured a customer-specific asset tracking and Advance Alert exception-based reporting tool, used by Fortune 500 Global corporate accounts

Example: Achieved 100% participation in Six Sigma, application service strategy, P&L, forecast, and internal training.

YOUR NAME HERE Phone Number Email Address Page 2 of 2 COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed service and support for digital camera, CCTV surveillance, medical/industrial imaging, and projection products in the US, Canada, and Latin America regions. Coordinated training for direct sales, retail sales, and sales managers. Administered the e-commerce relationship for B2C sales; duties included PSI, promotions, marketing, sales strategy, and training as well as creating bundled offers, catalogs, images, and descriptions for online sales. Identified prospective reciprocal marketing and sales relationships for sales and marketing strategy. Developed and implemented all ISD customer support websites. Example: Produced an additional $1.2 million in revenue by establishing a program for returning environmental

products in exchange for credit towards the purchase of an upgrade. Example: Developed an automated spare parts planning tool that improved the fill rate from 50% to 97% while

reducing inventory 65% over two years. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Initiated and cultivated relationships with new clients to capitalize on prospective business opportunities. Created sales, marketing, and promotional materials based on customer response. Directed third-party administration and adjudication of insurance programs; implemented claim adjudication business processes. Managed technical support and administration warranty claim processing outsource solutions for consumer electronics manufacturers. Prepared strategic plans, forecasts, and financial/industry trend analyses. Example: Developed a three-year strategic plan for managing business operations and product development, which

was utilized to secure funding from venture capital investors. Example: Cut extended service plan contract expenses for clients 70%. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed accounts payable/receivable for over 3,000 authorized service locations in the US and Latin America. Coordinated the implementation of integrated quality management systems for component procurement, manufacturing, sales, and warranty service events. Achieved return on investment and generated savings of more than $1 million in 90 days by consolidating three

regions and one vendor into a national customer support center. Designed and programmed the TACP service division website. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Directed the programming of software applications for internal operations, web design, claim adjudication, and self-paced technical training. Orchestrated the consolidation of five US regions into centralized headquarters and implemented automated workflow

processes to offset the resulting 63% reduction in manpower. Reduced outstanding receivables from 14% to less than 0.05% in six months.

AFFILIATIONS / ACCOLADES International Coach Federation, Executive Coach & Consultant Global Leadership Forum-2005 Six Sigma and Management Innovation (DMAIC/DFACE) Training California Department of Consumer Affairs, Bureau of Electronic and Appliance Repairs Advisory Council Industry Information Director, National Electronics Service Dealers Association (NESDA) International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition Certificate of Recognition and Industry Achievement Award Honors, NESDA USA Certificate of Appreciation, Institute of Service Management

www.Zylog.ca

Create a Targeted ResumeCreate a Targeted Resume

You may need to adjust keywords and descriptions in your resume to match the keywords on the posted Job.

Be honest about your experience. Adjust the wording if necessary

Did you find a Posted Job that you really want? One that really suits you?

YOUR NAME HERE Your Address Here City, State Zip Code Phone Number Email Address Page 1 of 2

Qualifications

Write a short paragraph about your qualifications. It is the first thing that someone will read, so make it dynamic and exciting. Include several keywords that are relevant to your desired job category when describing your qualifications. Use Power Words, Action Words, Control Words, dynamic Words, and similar themes. Expertise encompasses:

Keyword Keyword Keyword Keyword Keyword Keyword Keyword Keyword

Examples Client Relations Customer Service Training Coaching

SELECTED ACCOMPLISHMENTS

Write a few bullet points on selected accomplishments that highlight your talents Use keywords and power words to demonstrate action and activity Include measurements whenever applicable Should be something special and different from job descriptions Really demonstrate why you are unique and special May be related to personal achievements or business accomplishments

CAREER TRACK

COMPANY NAME Title or Position ..............................................................................................................................................Date to Present

Describe your primary job responsibilities. Example, Planned and executed the start-up of something really special Oversees the provision of training, business management consulting, and executive coaching services, including seminars, workshops, improving human capital ROI, strategic planning, web design, contract negotiation, and public relations. Bullet point some exciting measurements and highlights Example: Fueled a twofold increase in web activity and communications each month in the first quarter. Example: Launched www.BizRolodex.com, as a business resource for online discounts, coupons, and promotions

from vendors. Example: Appointed to the advisory committee for Motivation Education, a K-12 education development program

sponsored by the National Science Foundation.

COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Developed Fortune 500 sales service marketing strategy, promotions, and communications. Designed and implemented a three-year strategic plan based on customer market analysis. Coordinated support and operations with 600 reseller partners of notebook computers/PCs, servers, projectors, and PDAs. Monitored and adjusted business models to control expenses while ensuring customer satisfaction. Example: Collaborated with partner to implement logistics and process improvements that reduced warranty process

expenses 33% and boosted customer satisfaction 12%. Improved efficiencies in channel operations and cut warranty service-related expenses 15%.

Example: Worked with Zebras to design and implement the industry’s first real-time complete event tracking system, which featured a customer-specific asset tracking and Advance Alert exception-based reporting tool, used by Fortune 500 Global corporate accounts

Example: Achieved 100% participation in Six Sigma, application service strategy, P&L, forecast, and internal training.

YOUR NAME HERE Phone Number Email Address Page 2 of 2 COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed service and support for digital camera, CCTV surveillance, medical/industrial imaging, and projection products in the US, Canada, and Latin America regions. Coordinated training for direct sales, retail sales, and sales managers. Administered the e-commerce relationship for B2C sales; duties included PSI, promotions, marketing, sales strategy, and training as well as creating bundled offers, catalogs, images, and descriptions for online sales. Identified prospective reciprocal marketing and sales relationships for sales and marketing strategy. Developed and implemented all ISD customer support websites. Example: Produced an additional $1.2 million in revenue by establishing a program for returning environmental

products in exchange for credit towards the purchase of an upgrade. Example: Developed an automated spare parts planning tool that improved the fill rate from 50% to 97% while

reducing inventory 65% over two years. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Initiated and cultivated relationships with new clients to capitalize on prospective business opportunities. Created sales, marketing, and promotional materials based on customer response. Directed third-party administration and adjudication of insurance programs; implemented claim adjudication business processes. Managed technical support and administration warranty claim processing outsource solutions for consumer electronics manufacturers. Prepared strategic plans, forecasts, and financial/industry trend analyses. Example: Developed a three-year strategic plan for managing business operations and product development, which

was utilized to secure funding from venture capital investors. Example: Cut extended service plan contract expenses for clients 70%. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed accounts payable/receivable for over 3,000 authorized service locations in the US and Latin America. Coordinated the implementation of integrated quality management systems for component procurement, manufacturing, sales, and warranty service events. Achieved return on investment and generated savings of more than $1 million in 90 days by consolidating three

regions and one vendor into a national customer support center. Designed and programmed the TACP service division website. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Directed the programming of software applications for internal operations, web design, claim adjudication, and self-paced technical training. Orchestrated the consolidation of five US regions into centralized headquarters and implemented automated workflow

processes to offset the resulting 63% reduction in manpower. Reduced outstanding receivables from 14% to less than 0.05% in six months.

AFFILIATIONS / ACCOLADES International Coach Federation, Executive Coach & Consultant Global Leadership Forum-2005 Six Sigma and Management Innovation (DMAIC/DFACE) Training California Department of Consumer Affairs, Bureau of Electronic and Appliance Repairs Advisory Council Industry Information Director, National Electronics Service Dealers Association (NESDA) International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition Certificate of Recognition and Industry Achievement Award Honors, NESDA USA Certificate of Appreciation, Institute of Service Management

www.Zylog.ca 25

ADDITIONAL TOOLS,

RESOURCES & IDEAS

www.Zylog.ca 26

Career SnapshotsCareer Snapshots

www.Zylog.ca

Career BenchmarkingCareer Benchmarking

27

www.Zylog.ca

BeKnown™BeKnown™Manage your professional and social networks in one place, Manage your professional and social networks in one place, Facebook. Facebook.

28

The world’s leader connecting people

and career opportunities

The world’s largest and most active social network

The world’s largest and most active social network

Initial reaction: “Monster has solved the Facebook problem.”

www.Zylog.ca

Join BeKnown™Join BeKnown™

Unlock the professional power of your social networkUnlock the professional power of your social network

Manage your professional and social networks in one place, Facebook. Enjoy the convenience of one platform.

Keep your social and professional activity separate. You are in control of who sees personal information. Make professional connections without becoming Facebook friends.

Tap into new sources of talent. Post a free BeKnown job to your first degree connections.

Add connections easily. Import connections from popular social and email applications such as Twitter, Gmail, Yahoo or Windows Live.

www.Zylog.ca

Ask for References and RecommendationsAsk for References and Recommendations

Request a letter of recommendation from employers Request an online recommendation in social media Ask your friends for referrals Don’t be embarrassed to ask, most people are glad to be asked

Ask for References and Referrals

YOUR NAME HERE Your Address Here City, State Zip Code Phone Number Email Address Page 1 of 2

Qualifications

Write a short paragraph about your qualifications. It is the first thing that someone will read, so make it dynamic and exciting. Include several keywords that are relevant to your desired job category when describing your qualifications. Use Power Words, Action Words, Control Words, dynamic Words, and similar themes. Expertise encompasses:

Keyword Keyword Keyword Keyword Keyword Keyword Keyword Keyword

Examples Client Relations Customer Service Training Coaching

SELECTED ACCOMPLISHMENTS

Write a few bullet points on selected accomplishments that highlight your talents Use keywords and power words to demonstrate action and activity Include measurements whenever applicable Should be something special and different from job descriptions Really demonstrate why you are unique and special May be related to personal achievements or business accomplishments

CAREER TRACK

COMPANY NAME Title or Position ..............................................................................................................................................Date to Present

Describe your primary job responsibilities. Example, Planned and executed the start-up of something really special Oversees the provision of training, business management consulting, and executive coaching services, including seminars, workshops, improving human capital ROI, strategic planning, web design, contract negotiation, and public relations. Bullet point some exciting measurements and highlights Example: Fueled a twofold increase in web activity and communications each month in the first quarter. Example: Launched www.BizRolodex.com, as a business resource for online discounts, coupons, and promotions

from vendors. Example: Appointed to the advisory committee for Motivation Education, a K-12 education development program

sponsored by the National Science Foundation.

COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Developed Fortune 500 sales service marketing strategy, promotions, and communications. Designed and implemented a three-year strategic plan based on customer market analysis. Coordinated support and operations with 600 reseller partners of notebook computers/PCs, servers, projectors, and PDAs. Monitored and adjusted business models to control expenses while ensuring customer satisfaction. Example: Collaborated with partner to implement logistics and process improvements that reduced warranty process

expenses 33% and boosted customer satisfaction 12%. Improved efficiencies in channel operations and cut warranty service-related expenses 15%.

Example: Worked with Zebras to design and implement the industry’s first real-time complete event tracking system, which featured a customer-specific asset tracking and Advance Alert exception-based reporting tool, used by Fortune 500 Global corporate accounts

Example: Achieved 100% participation in Six Sigma, application service strategy, P&L, forecast, and internal training.

YOUR NAME HERE Phone Number Email Address Page 2 of 2 COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed service and support for digital camera, CCTV surveillance, medical/industrial imaging, and projection products in the US, Canada, and Latin America regions. Coordinated training for direct sales, retail sales, and sales managers. Administered the e-commerce relationship for B2C sales; duties included PSI, promotions, marketing, sales strategy, and training as well as creating bundled offers, catalogs, images, and descriptions for online sales. Identified prospective reciprocal marketing and sales relationships for sales and marketing strategy. Developed and implemented all ISD customer support websites. Example: Produced an additional $1.2 million in revenue by establishing a program for returning environmental

products in exchange for credit towards the purchase of an upgrade. Example: Developed an automated spare parts planning tool that improved the fill rate from 50% to 97% while

reducing inventory 65% over two years. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Initiated and cultivated relationships with new clients to capitalize on prospective business opportunities. Created sales, marketing, and promotional materials based on customer response. Directed third-party administration and adjudication of insurance programs; implemented claim adjudication business processes. Managed technical support and administration warranty claim processing outsource solutions for consumer electronics manufacturers. Prepared strategic plans, forecasts, and financial/industry trend analyses. Example: Developed a three-year strategic plan for managing business operations and product development, which

was utilized to secure funding from venture capital investors. Example: Cut extended service plan contract expenses for clients 70%. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Managed accounts payable/receivable for over 3,000 authorized service locations in the US and Latin America. Coordinated the implementation of integrated quality management systems for component procurement, manufacturing, sales, and warranty service events. Achieved return on investment and generated savings of more than $1 million in 90 days by consolidating three

regions and one vendor into a national customer support center. Designed and programmed the TACP service division website. COMPANY NAME Title or Position .................................................................................................................................................. Date to Date

Describe your primary job responsibilities. Example: Directed the programming of software applications for internal operations, web design, claim adjudication, and self-paced technical training. Orchestrated the consolidation of five US regions into centralized headquarters and implemented automated workflow

processes to offset the resulting 63% reduction in manpower. Reduced outstanding receivables from 14% to less than 0.05% in six months.

AFFILIATIONS / ACCOLADES International Coach Federation, Executive Coach & Consultant Global Leadership Forum-2005 Six Sigma and Management Innovation (DMAIC/DFACE) Training California Department of Consumer Affairs, Bureau of Electronic and Appliance Repairs Advisory Council Industry Information Director, National Electronics Service Dealers Association (NESDA) International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition Certificate of Recognition and Industry Achievement Award Honors, NESDA USA Certificate of Appreciation, Institute of Service Management

www.Zylog.ca

Elevator Pitch–Four key componentsElevator Pitch–Four key components Start with a single sentence describing what

you do (or want to do for a living) Add your best selling points as an employee –

your best talents, work skill, or outstanding work achievement

Explain why you want to connect with other people

Ask for referrals to anyone who may be connected to the work you seek

www.Zylog.ca

Get a Pro to Review your ResumeGet a Pro to Review your Resume

Ask a Professional Recruiter to review your resume with you. Zylog Professional Recruiters review hundreds of resumes to help match Top Talent to Top Jobs

Let an expert help polish your resume to match your desired career or contract

Would you like a little extra expert advice?

www.Zylog.ca

Review before every InterviewReview before every Interview

Have your dates, highlights, examples, education, and history fresh in your mind before you go for the interview

Bring a copy of your resume to the interview for the convenience of the hiring manager

Bring copies of Certificates, Awards, Letters of Recommendation, etc

Remember to review your resume before every interview:

www.Zylog.ca

www.Brainhunter.cawww.Brainhunter.ca

First Launch: October 2011 Create and Manage Your Profile

Education, skills, employment Access to Personal Benefit Offers Access to large buying group Discounts Access to Top Jobs for Top Talent On contract or payroll:

Access to contract documents Timesheet / Payroll Reminders

Connect to friends and colleagues Create a list of career opportunities to track Social Media just got Smarter

Social Media to manage your Career:

www.Zylog.ca

www.Brainhunter.cawww.Brainhunter.ca

www.Brainhunter.ca Open active jobs refreshed daily

www.Zylog.ca

www.Brainhunter.cawww.Brainhunter.ca

www.Brainhunter.ca

Register to update your personal profile, work history, education, and “likes”

www.Zylog.ca

www.Brainhunter.cawww.Brainhunter.ca

www.Brainhunter.ca

Advanced Job Search to search by location, category, keywords, permanent or contract positions, etc

Find the job that is right for you!

www.Zylog.ca

www.Brainhunter.cawww.Brainhunter.ca

www.Brainhunter.ca

The new Brainhunter community web portal expands feature benefits and discounts with competing insurance plans and prices facilitated by Marsh Canada Limited.

www.Zylog.ca

ChecklistChecklist

Create your Portfolio of Achievements Use a Common Template Tell your History from Education to Current Punctuate Highlights and Achievements with metrics and milestones Search Job Postings for Keywords Put keywords and action words in your resume Add an introduction that shows your personality Include your Contact Information on every page Check, double check, triple check, and spell check Create targeted resumes for individual job keywords when necessary Ask for references, recommendations, and referrals Ask a Professional at Zylog to Review your Resume with you Bring a copy of your resume to every interview Update your profile on Brainhunter.com (Social Media just got Smarter)

Quick Resume Checklist:

www.Zylog.ca

Professional Staffing Services Specializing in IT and Engineering Government and Commercial, Fortune 500

Payroll Processing and Consultant Contract Management Outplacement and Consultant Career Path Management

Application Development SAP, Microsoft, Open Source Virtualization, Consolidation, and Migration Services Field Service Management, Reverse Logistics, Dispatch, & Warehouse

Management Recycling, Sustainability, and Regulatory Compliance Knowledge Management, Wiki, Blog, Social Networking, and Business

Intelligence Banking and Finance Health Records and Hospital Management Mobile / SmartPhone Applications

www.Zylog.ca

Global Offices

India Headquarters82/40 First Main Road, CIT NagarNandanam, Chennai 600 035T. +91 44 2435 1600, 4212 8400F. +91 44 2432 6420E. salesindia@zsl.com

US Headquarters85, Lincoln Highway,Edison, NJ 08820T. +1 732 549 9770F. +1 732 767 6644E. sales@zsl.com

Europe Headquarters18 Mansell StreetLondon, UK, E1 8AAT. + 44 (0) 207 954 4250F. +44 (0) 207 954 4251E. saleseurope@zsl.com

Canada Headquarters2 Sheppard Avenue EastSuite 2000Toronto, ON M2N 5Y7T. 416.225.9900F. 416.225.9104E. canada@zsl.com

Zylog Systems Asia Pacific Pte. Ltd,#1 North Bridge Road,# 06-27 High Street CentreSingapore 179094T. +65 6238 1401F. +65 6238 1402E. salessingapore@zsl.com

Ducont FZ LLC #201, Building No 3, Dubai Internet City, Dubai United Arab EmiratesT. +971-4-3913000F. +971-4-3913001E. salesap@zsl.com