The NASW-ASWB Standards for Technology Practice in Cyberspace Dr. Bob Vernon Indiana University...
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The NASW-ASWB Standards for TechnologyPractice in Cyberspace
Dr. Bob Vernon Indiana University School of Social Work
Dr. Darlene Lynch Ball State University
Dr. Peggy Pittman-Munke Murray State University
http://hsmedia.biz
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Wireless casework
Remote sensing
Artificial intelligence interventions
Geographic Information Systems (GIS)
Case Management Systems
Community – wide coordination and planning
Coming soon to a future near you…
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Policy to the rescue….
Association of Social Work Boards
National Association of Social Workers
NASW-ASWB Standards for Technology and Social Work Practice
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Just what technology are we talking about?
Technology and social work practice, when used in these standards, is defined as:
“Any electronically mediated activity used in the conduct of competent and ethical social work practice.”
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What does this mean for you?
Standard I - Ethics and Values
Primacy of the NASW Code of Ethics
ASWB Model Social Work Practice Act
NASW Delegate Assembly policies
NASW Professional Standards
Other professional associations
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What does this mean for you?
Standard I - Ethics and Values
•Other professional codes/interdisciplinary collaboration
•Misrepresentation, a two-way street
•Working beyond technical and professional ability
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Standard II - Access
Many Digital Divides…
Crummy or non-existent equipment
Language barriers
Poor reading abilities
Disabilities
Restrictive access policies
Privacy/security needs
What does this mean for you?
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Standard II - Access
What does this mean for you?
•Need for self advocacy
•Need to advocate for clients
•Disabilities!
•Domestic violence cautions
•Child access
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Standard III – Cultural Competencies andVulnerable PopulationsContinuous knowledge and understanding…
History
Traditions
Values
Family systems
Artistic expressions
What does this mean for you?
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Standard III – Cultural Competencies andVulnerable Populations
What does this mean for you?
•Culturally relevant practice models for online work
•Geographically attuned practice models as well
•Colorblind?
•Multiple languages
•What do the colors and graphics mean? •The ever flashing gizmo
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Standard IV – Technical CompetenciesWorkers need to be proficient in technical skills needed for the job
Keep current with emerging technologies
What does this mean for you?
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Standard IV – Technical Competencies
What does this mean for you?
•You need to master all relevant agency
programs for practice. Period.
•Communications software and webpages
•Virus software, spyware, patches
•How to download, install plugins, debug
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Standard V – Regulatory CompetenciesThe worker must contact all
regulatory boards and legally comply with what what is required…
What does this mean for you?
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Standard V – Regulatory Competencies
What does this mean for you?
•Awareness of licensure and certification laws
•How to contact the regulators
•Closest to anything national is HIPAA
•Liability insurance coverage?
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Standard VI – Identification and VerificationThe worker…
Full name
Credentials
Licensure information
Physical location
Professional phone numbers
What does this mean for you?
Don’t think folks are really doing this yet? Yet? Yet? Yet?
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Standard VI – Identification and Verification
What does this mean for you?
•Sleaseballs?
•Self helps or professionals?
•Fringies
•Thieves, frauds and phishing
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Standard VII – Privacy, Confidentiality, Documentation, and SecurityBe aware of privacy risks, especially wireless, and protect the client…
State laws
Federal, especially HIPAA
Document!
Licensingbodies
Accrediting 3rd party bodies payers
…Beware the Bermuda Triangle
What does this mean for you?
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Standard VII – Privacy, Confidentiality, Documentation, and Security
What does this mean for you?
•Awareness of encryption technologies
•CHANGE THATPASSWORD!!qwerty06!
•Turn off the computer when youput the cat
out!
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Standard VIII – Risk Management
Document client disclosure/informed consent
Set communications guidelines
Use security: encryption, firewalls, etc.
Measures to ensure fair and equitable fees
What does this mean for you?
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Standard VIII – Risk Management
What does this mean for you?
•Risk management planning
•Recovery and backup
•Discovery and outing
•Communications protocols•Know when you should say “NO”
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Standard IX – Practice CompetenciesAdvocacy and social action
Community practice
Administrative practice
Clinical competencies
Research
Supervision
What does this mean for you?
Go to Standard X
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Standard IX – Practice CompetenciesAdvocacy and social action
What does this mean for you?
•Policy practice
•Legislation and bill tracking
•Party politics
•Lobby groups
•Techniques
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Standard IX – Practice CompetenciesCommunity practice
What does this mean for you?
•Geographic Information Systems
•Community Networks
•Information and Referral
•Wikis, Blogs and Listservs
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Standard IX – Practice CompetenciesAdministrative practice
What does this mean for you?
•Access, permissions, use policies
•Public relations, newsletters, website
•Marketing, volunteers and fundraising
•Grants, funder reports, outcomes, accreditations
•Acquisition and training on hardware and software
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Standard IX – Practice CompetenciesClinical competencies
What does this mean for you?
•Electronic communications skills
•Online contracting skills
•Online assessment skills
•Online interventions skills
•Online group skills
•Online termination skills
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Standard IX – Practice CompetenciesResearch
What does this mean for you?
Using materials without attribution
Gathering data and permission
Surveys, methods, resources
Assessment and evaluation
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Standard IX – Practice CompetenciesSupervision
What does this mean for you?
•Clear messages regardless of tech
•Check credentials
•State compliance?
•Online testing verification
•Doorknob issues and referrals
•Technical support and backup
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Standard X – Continuing Education
If you use or provide online programs…
Must have technical support
Online scoring with feedback
Record permanency
Authenticate user
What does this mean for you?
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Standard X – Continuing Education
What does this mean for you?
•Be wary consumers
•Producer credibility?
•Who is really giving the CEUs?
•Content up to date?
Go to end
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A few survival skills…
Finding stuff…
Evaluating stuff…
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Finding stuff…beyond Google
Guessing
WebRings
If you simply MUST Google
Google Scholar
IUPUI Library
Official State Websites
Search Engine Disneyworld
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Evaluating stuff…beyond “pretty”
Who is the sponsor?NOT THE ISP OR TECKIE!
Who is the author?Not the webweaver!
How current is it?Ancient? Up to date?
What is the scope?Narrow or broad?
How accurate?Wikipedia, anybody?
How objective?Biases? Values?
Example Example
Example Example
Example Example
Example Example
Example Example
Example Example
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And as that wily settlement house teckie Amelia Earhart used to say…
Happy landings Happy landings but strap on that but strap on that
parachute!parachute!