The Multiple Roles of a Company Officer
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The Multiple Roles of aCompany Officer
•Presentation provided by the Volusia County Fire Chief’s Training Committee
OHT MR.1
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OHT MR.2
OBJECTIVESOBJECTIVES
The participants will:
• Identify typical multiple roles and responsibilities of a CO.
• Prepare a personal role-set analysis.
• Identify four levels of accountability ..
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OHT MR.3
OBJECTIVES (cont'd)
•Identify possible sources of role conflict for the CO.
•Develop and apply a balancing strategy for resolving role conflicts.
•Recognize the importance of the CO serving as a role model for his/her subordinates.
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OHT MR.4
ROLEROLE
A set of expected behaviors that characterize your part in a particular situation..
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OHT MR.5
ROLE EXPECTATIONROLE EXPECTATION
How you are expected to act within a How you are expected to act within a specific rolespecific role
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OHT MR.6
Your role-set analysis
ME
What roles do you play each day?
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OHT MR.7
HYPOTHETICAL ROLE SET OF A HYPOTHETICAL ROLE SET OF A FIRE OFFICERFIRE OFFICER
ConsultantConsultant
InstructorInstructorCivic Board MemberCivic Board Member
Mechanic or Carpenter Mechanic or Carpenter
Church Church MemberMember
Home OwnerHome Owner StudentStudent
GolferGolfer
Son or DaughterSon or DaughterParentParent
Fire OfficerFire Officer
Subordinate of Subordinate of Shift Cmdr. Shift Cmdr.
SpouseSpouse MEME
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QUALITIES OF A GOOD ROLE MODEL•Enthusiasm•Initiative•Self-discipline•Courage•Integrity
•Loyalty•Good judgment
•Empathy•Discretion•Desire for self-improvement
OHT MR.8
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LIAISON
OHT MR.9
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"REMEMBER, YOUR SUBORDINATES ARE WATCHING YOU!"
(YOU ARE A ROLE MODEL)
OHT MR.10
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OHT MR.11
MONITOR
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DISSEMINATOROHT MR.
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SPOKESPERSON
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DISTURBANCE HANDLER
OHT MR.14
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CHARACTERISTICS OF PEOPLE WHO HANDLE ROLE CONFLICT WELL
•Take initiative•Are confident•Display social poise•Desire to associate•Desire achievement and power
•Reach their own conclusions
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CHARACTERISTICS OF PEOPLE WHO HANDLE ROLE CONFLICT WELL (cont'd)
•Attain rewards from success•Give priority to planning•Lack excessive feelings of pressure
•Agree with department policies
OHT MR.16
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ATTITUDE
A definition:One's state of mind or how you feel about your leadership role.
"Your attitude is showing."
OHT MR.17
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BEHAVIOROHT MR.
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SELF-
SELF-DISCIPLINE
DISCIPLINE
EXERCISE EXERCISE
MODERATION &
MODERATION &
DISCRETION
DISCRETION
REMEMBER YOU
REMEMBER YOU REPRESENT THE
REPRESENT THE DEPARTMENT
DEPARTMENT
CONTROL CONTROL
EMOTIONSEMOTIONS
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NEGOTIATOROHT MR.
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DEMEANOR
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ATTITUDEATTITUDE
+ BEHAVIOR+ BEHAVIOR
+ COMMUNICATION SKILLS+ COMMUNICATION SKILLS
= DEMEANOR= DEMEANOR
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LEADERSHIP ROLE FUNCTIONS
•Things the organization expects you to do (additional information will be discussed)
•Critical behaviors•When discrepancy arise how will you present them to your supervisor and/or subordinates?
OHT MR.21
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RESOURCE ALLOCATOR
OHT MR.22
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SUMMARY•CO must manage multiple roles•Role conflicts are inevitable•Balancing strategies must be developed
•Accountability is critical•The CO is a role model
OHT MR.23