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The Multi Cloud Journey
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GLOBAL OFFICES? WE’VE GOT THE COVERAGE
Presence in69 countries
242,000employees
Offices in42 countries|regions – 120 cities
LargestDC provider
Network coverage in 196 countries|regions
140data centres
LargestISP in Asia
2nd LargestISP globally
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LOCAL EXPERTISE TO SUPPORT YOU
200employees in country
1,000local customers
Local 24 by 7support
Data Centres & Cloudin Melbourne, Sydney, Canberra
Domestic & Global Network
Invested over $130min Australia in last 5 years
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NTT ICT OFFERS A FULL RANGE OF SERVICES
DATA CENTRESERVICES
CLOUD
MANAGEDSERVICES
INFRA-STRUCTURE
SECURITY NETWORK
ITTRANSITION
DATA CENTRESERVICES
CLOUD
SECURITY NETWORK
ITTRANSITION
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LEVERAGE THE CLOUD SERVICES YOU NEED
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LEVERAGE THE NTT MULTI-CLOUD
NTT ICT provides secure, high performance access to local and global clouds from CDC
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Tom TrobeCloud Automation
IT Operations Branch
Department of Social Services
The Multi Cloud JourneyFor a Federal
Government Agency
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Multi Cloud JourneyDepartment of Social ServicesDecember 2016
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What is the Department of Social Services?
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OUR VISION
Improving the lifetime wellbeing of people and families in Australia
OUR MISSION
To be Australia’s pre-eminent social policy agency
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What is DSS?
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» $112.4 billion paid to people unable to fully support themselves» Over 1 million older people received Aged Care Sector services
» 235,349 people with disability were helped to improve their capacity to work
» $115 million delivered to fund frontline homelessness services» Australian families and children were assisted on more than
2.7 million occasions through access to government supports and services
» 1.6 million children have benefited from our child care programmes
KEY STATISTICS
Organisational (2014-2015)
» 700 IT staff (200 in IT Operations)
» 5,500 Virtual Machines managed (Mixed OS – Linux & Windows)
» 140 sites around Australia
» 4,000 end user devices
IT Specific(DSS, Department of Health, PM & C, Indigenous Affairs & Department of Education)
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Multi Cloud Journey
DSS Multi Cloud Journey 12
Why and when
Internal organisational analysis and change
First jump into the cloud
Multi cloud jump
1234
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Why and When
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Australian Government Digital Transformation StrategyAustralian Government Cloud Computing PolicyInitiative started early 2014 to support a programme of work that was building a shared service for the Federal Gov.» Cloud (and automation) was seen as a key building block to achieve the
outcome to successfully deliver a shared service
Organisation change to support the goal» Created the “Cloud Automation” team as part of a project, and now transitioned
into a BAU team (currently team size of 20)
OPEX funding model
1
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Australian GovernmentCloud Computing Policy
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The Australian Government will reduce the cost of government ICT by eliminating duplication and fragmentation and will lead by example in using cloud services to reduce costs, lift productivity and develop better services
1
Goal Statement
Non-corporate commonwealth entities are required to use cloud services for new ICT services and when replacing any existing ICT services, whenever the cloud services:» are fit for purpose;
» offer the best value for money, as defined by the Commonwealth Procurement Rules; and
» provide adequate management of risk to information and ICT assets as defined by the Protective Security Policy Framework;
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Internal organisationalanalysis and change
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Issues with provisioning» Project focused – projects managed siloed technical teams
– Ineffective and inefficient practices
» Timeliness for builds
Configuration drift impacting SDLC and adding risk to releases» Perpetual environments (Development, Test & Production)» Accumulating technical debt
2
Landscape pre-cloud (and automation)
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Projects Managed Technical Teams
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2
WindowsServer OS
PROJECTS
LinuxServer OS
DirectoryService
Database ProcessingCapacity
Virtualisation SAN IP NetworkConnectivity
Firewall BackupLoadBalancer
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Internal organisational analysisand change
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Service oriented model» Standardised function
Standardised service offering» Organisational driven, not project
Consolidated technical management» Reduced technical management overhead» Reduced licensing overhead
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Goal – Cloud (Services) Computing Model
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Reference Model
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2
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Service Oriented Model
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2
Architecture
DBaaS Offerings
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Consumes Standard Service Offerings
Project
Technology Component Providers
Provides capabilities
Operating Systems
Databases
Directory Services
Network Services
Backup
SAN
Processing capacity
Virtualisation
Middleware
Applications
Access, Authentication & Audit
Data Protection
Capacity Requirement
Network Requirement
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Jump into The Cloud
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Initially built private cloud capability» On premises
» Organisational change
Extended to NTT Private Cloud» Seamless extension
» Joint discovery between DSS and NTT
– IaaS and DBaaS
Extending to Oracle Cloud (IaaS & PaaS)» Integrating consolidated systems and automation to generic cloud offering
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DSS Multi Cloud
DSS Multi Cloud Journey 22
4
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Identified Challenges
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4
Business process change» Project environment management
Cultural change» Process automation
Organisational change» Team changes to accommodate automation
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Lessons Learned
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4
Internal governance on automated service offerings» Controlling change after standardisation
Greater analysis on the nature of cloud offerings» Private and public
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Cloud Automation Achievements
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System provisioning reduced from 920 hours of effort to 32 hoursApproximately 10% of system workload located with cloud provider (NTT) – plan to increasePositioned cloud capability to allow continued growthImproved security with non-perpetual environmentsCreating technical wealth
4
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Thank YouTom TrobeCloud AutomationDepartment of Social Services