3 www.opendestinations.com

The Mobile Itinerary App for Tour OperatorsTineri brings travel itineraries to life through travellers’ mobile devices! Powered by a simple CMS, Tineri makes it easy for tour operators and other travel providers to upload itineraries and much more before sending their

traveller a download link and unique login details.

Customer Stories

4 5www.opendestinations.com

Customer Story: Women’s Own AdventureWomen’s Own Adventure (WOA) is an Australia-based tour operator specialising in small group travel

for women. WOA’s Director and Founder Marika Martinez started the company from an idea that great travel experiences should be shared with like minded people. Having had two uninspiring personal

experiences with small group travel she realised that 50% of what made a great tour was actually the people you travelled with, the other 50% was the destination and overall tour. Marika also realised there was an increasing number of single women aged in their 50s and 60s who did not have anyone to travel with, but were seeking an adventure travel experience. Many of these women had raised and cared for

families over the past 20 or more years and were now ready to satisfy their own travel desires.

Marika recognised the wide-ranging use of mobile devices amongst travellers and wanted to find a solution that would add value to WOA’s customers whilst they were on tour. After finding Tineri and

deciding it ticked all her boxes, she chose to work with Open Destinations.

Solution After personal on boarding training from our mobile team WOA were uploading tours and itinerary in-

formation with ease. The app provides group members with access to full accommodation and itinerary details at all times. The app has also replaced printed notes which WOA had used previously.

“I decided upon Tineri as it offered everything that I was looking for at a

very affordable price…I was particularly impressed with the

amount of detail the clients could access on their own device”

– Marika Martinez, Director, WOA

www.opendestinations.com

Environmental impact improvement

Paper itineraries and travel doc-uments have become a thing of

the past for WOA. Everything can now come digitally through

Tineri.

Building relationships Tineri’s live chat feature has en-abled WOA customers to meet before their tours and commu-nicate during them. Something

that wasn’t possible before.

Back-office speed Using Tineri’s CMS WOA are now able to upload and up-date their itineraries quicker than ever. In the business of travel (especially with group

tours) it’s essential to be

Result

“No more referring to printed notes, simply refer to the

app for everything related to the tour”

– Marika Martinez, Director, WOA

“Tineri has a great chat feature which puts the

clients in touch with each other and with their guide”

– Marika Martinez, Director, WOA

“Once I got used to how the system worked it was actually very easy to use

and upload my tours”

– Marika Martinez, Director, WOA

Customer StoriesCustomer Stories

6 7 www.opendestinations.comwww.opendestinations.com

Customer Story: Nu Skin EnterprisesUS-based healthcare company Nu Skin was looking for a mobile solution to support their two big South-east Asia MICE events – a top sellers incentive trip to Australia, and their bi-annual Southeast Asia con-

vention in Singapore.

The organisation of such large, complex events with attendees from across South East Asia speaking several different languages presents a multitude of challenges. Their chosen mobile solution needed

to facilitate the communication of both programme content and Nu Skin’s own online content, to all of them. And they wanted the whole platform to be white-labelled with their own corporate branding.

Nu Skin’s core objectives for the project were to:

1) Reduce workload and simplifying the MICE operations process for the Nu Skin team

2) Deliver itinerary, convention programmes and other essential information to almost 3000 attendees

3) Provide full event content across multiple languages (English, Chinese, Vietnamese, Thai, Bahasa)

“We were impressed with the application. It was easy to navigate and had almost all the features that we needed in a travel app…the pric-ing was competitive and reasonable, and Tineri were able to provide

very good support and training to guide us to build up the event”

– Jerlyn Tan, Events Specialist, Nu Skin

“Our distributors from Thailand, Philippines, Singapore, Malaysia, Indonesia, and Vietnam were able to use the app with the different language options…the app was able to provide a lot of destination

information which was crucial for our incentive trip. Our participants were able to keep up to date with all the relevant information”

– Jerlyn Tan, Events Specialist, Nu Skin

Result Nu Skin used Tineri for their incentive trip to Sydney for 700 Southeast Asian distributors in March 2018, and then for their bi-annual convention in Singapore in July 2018, where over 2000 attendees used the

app. As well as providing all the relevant event content in English, Chinese, Thai, Vietnamese and Bahasa, the Nu Skin team were able to make programme changes during the events and sync them live to the app,

as well as providing live chat support with all attendees.

Nu Skin were also impressed with the level of support provided by Open Destinations: “When issues did arise, Open Destinations were prompt with their service support and we were able to solve them very

quickly” said Nu Skin’s Events Specialist, Jerlyn Tan.

Solution Our first job was to reskin the app with Nu Skin’s branding and submit their own dedicated Nu Skin SEA

(South East Asia) app to the IOS and Android app stores. We then added their required list of Asian languages to our existing European language versions, before creating web signup forms (so attendees could sign up

for the app themselves) and adding a Custom Menu feature, allowing Nu Skin to present their own content within the app via iFrames.

Given Tineri’s existing rich functionality, all of the client’s other requirements were already catered for. This made it extremely simple for Nu Skin to upload their programme content, accommodation information, loca-tion maps and other documentation, giving them one unique view of their event content without any version

control issues, and without the hassle of emailing or printing large numbers of documents.

Customer StoriesCustomer Stories