The Mobile Advantage Every Hospitality Team Needs
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Transcript of The Mobile Advantage Every Hospitality Team Needs
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The Mobile Advantage
Every Hospitality Team
Needs
November 18th, 2014
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Introductions
Brian Murray
Director of
Customer Experience
Cotap
Anderson Foote
Director of Operations
Hyatt Regency, Jersey City
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Mobile is
changing the
hospitality
industry.
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Booking• Investment in hotel apps
• Mobile optimized websites
• Emergence of new booking technologies
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Guest Experience• Mobile check-in
• Mobile room keys
• Mobile concierge
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Operations• Check-in/check-out alerts
• Maintenance requests
• Triggered alerts
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How has
mobile changed
hospitality team
communication?
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Team communication
is fractured today
Walkie Talkie
EmailPhone
Bulletin Board
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When
communication is
fragmented,
things fall through
the cracks…
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Events
Guest service issues
Emergencies
General updates
VIP alerts
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What if there was
an app for that?
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Meet Cotap
It’s a simple, secure, mobile
messaging app that makes
communication between coworkers
fast and easy.
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Keep everyone
connected
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Anderson FooteDirector of Operations
Hyatt Regency, Jersey City
Cotap Spotlight
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Cotap in action
Reduced guest service
response times
Replaced noisy, informal
walkie talkies
Kept personal phone
numbers and messages
private
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Cotap Overview
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Easy group
messaging
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Convenient directory
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Custom mobile alerts
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Flexible access
Mobile
Desktop Web
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cotap.com/download
Get Started
Today
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Thank you!
Learn more about Cotap
www.cotap.com
1.877.586.5682