The Mental Leaps at Ericsson 3G

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CAPITALS

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The Mental Leaps at Ericsson 3G

@hakanforss

@erik_schon

#Agile2014 DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.

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Methods & Tools Resource Efficiency Scattered Experiences

Principles & Mindset Flow Efficiency Continuous Innovation

DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.

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Face-to-face

Online

Twitter: @hakanforss @erik_schon #Agile2014

Agile 2014 Mobile App

Session QR Code

Session URL

We welcome & Value your feedback!

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Flow Sensei / Plumber

Håkan Forss Lean/Agile Coach @hakanforss

@avegagroup


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ERIK SCHÖN @erik_schon

Co-creator of conditions

where people, teams

and organizations

grow @ericsson

Proud member of the FlowFans


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Ericsson 3G: Facts & Figures

>40% Of all 3G traffic in Ericsson networks

10 R&D sites

1 800 people

Our Vision: A Networked Society where every person and

every industry is empowered to reach their full potential

#1 Mobile 3G networks

~100 Teams

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3G Network Overview

Radio Network

Controller

Radio Base

Station

Internet Telephone networks

Complex Network, Complicated Product

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How come You might need to Change Your ways of working? 2 minutes discussion in pairs

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Our heritage: Improving The Waterfall for 30+ years …

2-3 year projects, 100 000-200 000 person hours

2010: Improvement potential questionable …

We must try something fundamentally different

System

Design

Test

System

Design

Test

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Inspiration: our Colleagues in finland …

XFT1

Release

Verification

Customers

Product

Management

Product

Owner

PPO

PPO

PPO

ScM

XFT2 ScM

XFT3 ScM

XFTn ScM

Main

software

branch

PPO Product Proxy Owner

XFT Cross-Functional Team

ScM Scrum Master

Product

Backlog

Continuous

Integration

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Flow

Visualization

Continuous Learning

Initial focus on

needs and direction

Inspiration from

Thought Leaders

Culture of thinking

for ourselves

Continuous Integration

“Kanban”

Scrum


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Principles & Mindset: Point to the destination


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EMpower people

Reduce lead-time to be more Responsive

Increase efficiency to enable more output

Build quality into our way of working

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Principles & Mindset: From large batches …


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Principles & Mindset: … to Small batches


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Try: Improvements as Small experiments


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Smaller slices → faster value delivered

Early feedback → direction change if needed

Try: elephant carpaccio

Original Feature

1 2

3 4

5 6

7 8

Split Feature Split Feature

1 2

5

6

Kudos to @totheralistair & @henrikkniberg

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Principles & Mindset: From local “Kanban” …


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Principles & Mindset: … to global awareness


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How might You See the FLOW in Your ways of working? 2 minutes discussion in pairs

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Try: End-to-end Visualization room

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Try: End-to-enD Visualization room

Requirement

Area

Swimlane

Process

Step

Column Feature Blocked

Feature

Meeting

Checklist

Priority

Order

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Q&A


Methods & Tools

Principles & Mindset

Point to the destination

Small batches

Global awareness

5 minutes

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Methods & Tools

Resource Efficiency Scattered Experiences

Principles & Mindset

Flow Efficiency Continuous Innovation


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As long as

I’m busy …

What can I

start next?


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Flow Efficiency

Resource

Efficiency

Low High

Low

High

Prioritize continuous learning

Prioritize flow efficiency

Niklas Modig

Stockholm School of Economics

@LeanOnMyself

Inspiration: What is Lean?


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Flow efficiency: Visualize end-to-end


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Try: End-to-enD Flow Visualization Room

10 meetings per week, 10-15 people per meeting - using video conference

Area Product Owner, Operative Product Owners, Line Managers, Program Managers

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Try: End-to-End flow trend Visualization

Pre- prestudy

prestudy Development Launch

Cumulative number of features

Time

Work in

Process

(WIP)

Lead-Time

Throughput

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Faulty licences

5% Software package problems

22%

Network template new

network 17% Installation

people missing 17%

Lab IT support missing

11%

Network design

bottleneck 28%

Try: Love your Blockers

Take action based on patterns

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Flow efficiency: In product & Process


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Work in Process (WIP)

Throughput Lead Time =

Flow Efficiency: Little’s law

DISCLAIMER: LEGO is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.

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Flow and queues in traffic …


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Don Reinertsen @DReinertsen

“Ericsson: you already know this,

you use it in your products

every day!”


Inspiration:

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Try: Story-Telling around flow in product & Process

Arrival Departure

Radio Network

Controller

Radio Base

Station

Admission

Control

Congestion

Control


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Try: Active Flow Handling

Experiment: Limiting number of parallel activities

Result: Reduced lead-time by 40%

Initial lead-time

10 weeks

In execution initially

42 items

In execution

20 items

New

Backlog

Execution

Done

Lead-time

6 weeks

Cumulative number of items

Time

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Q&A


End-to-end visualization

Story-telling around flow

Active flow handling

Resource Efficiency

Flow Efficiency

5 minutes

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Methods & Tools Resource Efficiency

Scattered Experiences

Principles & Mindset Flow Efficiency

Continuous Innovation


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Avoid: complex yearly Scorecards …

PA/DURA

joint targets

DURA targets

PARA targets

Increased focus on

competence mgmt Improved Forecast

Precision wtihin DU Radio

Customer Perception of

Quality in WCDMA RAN

Technology

leadership RBS 6000 Multi Standard

config. GA on time

LTE RAN on time with

Quality

CoS Reduction

Raised Product

Quality

Increase DURA I&V

efficiency

Portfolio efficiency:

Converged RBS

Architecture

Creative

environment

Net Sales/

Operating income

BNET SC Established Network

Transformation

Customer

Responsiveness

Increased Sales of PAIB

Portfolio

Improved Portfolio

Efficiency

Secured Profit

Improvement

BNET/BUGS

cooperations

Strengthened resouce and

competenece mgmt

GF/Other BU High quality deployment

of new releases

Total Cost of Ownership

Orders Booked Product contribution Market leadership Introduction of new price model Reinvent the network

O&M leadership Customer responsiveness Str. Resource and competence mgmt FCI higher than /// average

Key new products

ready for the

market

People and organization

readiness

Targets on DURA PDU

Demonstrated Technology leadership

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Try: one Crisp quarterly challenge

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How might You Secure time for Innovation? 2 minutes discussion in pairs

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Try: Plan for innovation

Time

Capability 100% capability

Planning with less than full utilization

creates environment for innovation

Capability at 70%

planned utilization

Innovation = value from ideas in product and product development

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Try: Continuous Innovation towards the vision

Small experiments

towards next challenge

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Try: Learning Day

Full day, multi-site, multi-track, internal conference

with own content - every sprint

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Inspiration: the #1 Sports Car Company

Source: Peter Blackert, http://www.flickr.com/search/?w=29987108@N02&q=ferrari%20458%20italia%202010

The best Ferrari car

we have every produced

is the next one. Enzo Ferrari

Founder & CEO, 1898-1988 DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.

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What might be your next Mental Leap?

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Q&A





Slide title

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minimum 24 pt

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minimum 20 pt







Face-to-face

Online

Twitter: @hakanforss @erik_schon #Agile2014

Agile 2014 Mobile App

Session QR Code

Session URL

We welcome & Value your feedback!

The best presentation we’ve ever made

is always the next one

Slide title

70 pt

CAPITALS

Slide subtitle

minimum 30 pt

Slide title

44 pt


minimum 24 pt

Bullets level 2-5

minimum 20 pt







Inspiration

Craig Larman & Bas Vodde (2008)

Scaling Lean & Agile Development

Niklas Modig & Per Åhlström (2012)

This is Lean

Donald G. Reinertsen (2009)

The Principles of Product Development Flow

The Mental Leaps at Ericsson 3G

Leadership & Management

Transcript of The Mental Leaps at Ericsson 3G