The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

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The Many Faces of Operations Design Ops Summit Crystal Philcox, November 6, 2017

Transcript of The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

The Many Faces of

OperationsDesign Ops Summit

Crystal Philcox, November 6, 2017

Find Your Faces

Find Your Faces

● Acquire skills

Find Your Faces

● Acquire skills

Find Your Faces

● Acquire skills

● Assess risk

Find Your Faces

● Acquire skills

● Assess risk

● Build Alliances

Find Your Faces

● Acquire skills

● Assess risk

● Build Alliances

Build trust

Build trust

● Communicate

Build trust

● Communicate

Build Trust

● Communicate

● Gather input

Build Trust

● Communicate

● Gather input

What is Operational Excellence?

What is Operational Excellence?

• Easy to work there

What is Operational Excellence?

• Easy to work there

• Easy to do business with you

What is Operational Excellence?

• Easy to work there

• Easy to do business with you

• Easy to deliver

What is Operational Excellence?

• Easy to work there

• Easy to do business with you

• Easy to deliver

• Easy to understand your value

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Grow into it