The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
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Transcript of The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
What is Operational Excellence?
• Easy to work there
• Easy to do business with you
• Easy to deliver
What is Operational Excellence?
• Easy to work there
• Easy to do business with you
• Easy to deliver
• Easy to understand your value
How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes
How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes
How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes
How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes
How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes
Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence