The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation...
-
Upload
keyla-brayton -
Category
Documents
-
view
214 -
download
0
Transcript of The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation...
![Page 1: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/1.jpg)
![Page 2: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/2.jpg)
The Managerial Process
Chapter 1
![Page 3: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/3.jpg)
Current ThrustInformation management
Greater level of automationTechnologically oriented
Knowledge managementManaging organization’s intellectual capital, human resources, and strategic relationships
![Page 4: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/4.jpg)
Objectives of Administrative Office ManagementEnsure relevant organizational activities
designed to maximize individual and unit productivity
Provide effective management of organization’s information
Maintain reasonable quantity and quality standards
Develop effective work processes and procedures
![Page 5: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/5.jpg)
ObjectivesProvide satisfactory physical and
mental working environment for organization’s employees
Help define duties and responsibilities of employees assigned within the administrative office management functional area
Help employees maintain high level of work effectiveness
![Page 6: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/6.jpg)
ObjectivesDevelop lines of communication
among employees within the administrative office management functional area and between these employees and employees in other areas
![Page 7: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/7.jpg)
ObjectivesEnhance effective supervision of
office personnelAssure efficient and proper use of
specialized office equipment
![Page 8: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/8.jpg)
Hierarchical Structure of Administrative Office
Management
Vice President
M anagerSystems Analysis
and Design
M anagerData Processing
M anagerOffice Services
Vice PresidentAdministrative
Services
Vice President Vice President
President
![Page 9: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/9.jpg)
Responsibilities of the Administrative Office ManagerPlanningOrganizingStaffingDirectingControlling
![Page 10: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/10.jpg)
Challenges Affecting the Administrative Office ManagerCoping with governmental regulationsCoping with new technologyEnhancing organizational productivityAccommodating diversityServing as change agentAccommodating globalizationDealing with office systems that
fail to perform as expected
![Page 11: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/11.jpg)
Qualifications of Administrative Office Managers
Completion of relevant coursesSpecialized knowledge of pertinent areasCapable of leadingCommitment to ethical behaviorCapable of delegating
![Page 12: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/12.jpg)
Educational Background/Profile• “Come up through the ranks”• Non entry-level position
PROFILE:• Male• 40-50 years old• $60-$70,000• Bachelor’s Degree• 10-15 years work experience
THINGS ARE CHANGING!!!!!• Office Management Degree
![Page 13: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/13.jpg)
RolesDefined as a set of behavior and job
tasks employees are expected to
perform, including:
Decision-making roles
Information-management roles
Interpersonal rolesInterpersonal roles
![Page 14: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/14.jpg)
Skills Defined as abilities individuals possessthat enable them to carry out their specified roles well.
Technical skillsTechnical skills
Conceptual skillsConceptual skills
Human skillsHuman skills
![Page 15: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/15.jpg)
ScientificManagement
Administrative Movement
Human RelationsMovement
ModernMovement
Evolution of Management Theory
![Page 16: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/16.jpg)
Scientific Management
Popular during thelate 1800s and
early 1900s
Popular during thelate 1800s and
early 1900s
Conceptualized by Frederick W.
Taylor
Conceptualized by Frederick W.
Taylor
Goals
1. Increase output of employees.2. Improve operating efficiency of management.
![Page 17: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/17.jpg)
Scientific Management:Based on Time Study and Motion Study
Time StudyTime StudyConcerned with amount of timetask completion takes.
Motion StudyMotion StudyConcerned with efficiency of motion involved in task performance.
![Page 18: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/18.jpg)
Administrative Movement
Popular during the1930s
Popular during the1930s
Conceptualized by Henri Fayol
Conceptualized by Henri Fayol
Concepts
1. Focused on whole firm.2. Management functions were identified
during this era.3. Comprised of a group of universal principles involving management.
![Page 19: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/19.jpg)
Management comprised of these Universal Principles:Division of laborAuthorityDisciplineUnity of commandUnity of direction
According to Fayol…
![Page 20: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/20.jpg)
Subordination of individual interest to general interest
RemunerationCentralizationScalar Chain (Line of authority)OrderEquityStability of tenure of personnelInitiativeEsprit de corps
Universal Principles (cont’d)
![Page 21: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/21.jpg)
Human Relations Movement
Emerged during the1940s and 1950s
Emerged during the1940s and 1950s
Elton Mayo was aproponent
Elton Mayo was aproponent
Concepts
1. Emerged because of a failure of organizations to treat their employees in a humane manner
2. Believed that the human element had a greaterimpact on determining output and reactionto change than did the technical factor.
![Page 22: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/22.jpg)
Human Relations Movement
Abraham MaslowHierarchy of Needs
Douglas McGregorTheory X—Theory Y
Frederick Herzberg Motivation-Hygiene Theory
![Page 23: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/23.jpg)
Modern Movement
Began in the early1950s
Began in the early1950s
Two Approaches NonquantitativeApproach
QuantitativeApproach
![Page 24: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/24.jpg)
Quantitative ApproachQuantitative Approach
Known as the operationsapproach
NonquantitativeApproach
NonquantitativeApproach
Known as the behavioralsciences approach
![Page 25: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/25.jpg)
The modern movement is currently headingtoward the systems approach
The modern movement is currently headingtoward the systems approach
The organization is considered to be comprised of a number of
interdependent parts
The organization is considered to be comprised of a number of
interdependent parts
![Page 26: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/26.jpg)
Other Management
Concepts
Contingency Management
Total QualityManagement (TQM)
Theory Z
![Page 27: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/27.jpg)
Contingency Management
Recognizes that no one best wayexists in all situations.
![Page 28: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/28.jpg)
Total Quality Management (TQM)
Puts emphasis on teamwork, empowerment of employees, and organization-wide recognition.
Common ElementsCommon Elements
1. Focus on customer satisfaction.
2. Ongoing improvement of the organization’s products and/or services.3. Work teams based on trust and cooperation.4. Statistical measurement techniques designed to identify causes of production problems.
![Page 29: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/29.jpg)
Theory Z
AssumptionsAssumptions
1. Employees have lifetime employment.
2. Employees are hired for their specific talents.
4. Managers and employees trust one another.3. Decision-making uses a consensus process.
5. Managers are concerned about employees’ well being.
![Page 30: The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.](https://reader035.fdocuments.in/reader035/viewer/2022062620/551a5e3f550346b52d8b479e/html5/thumbnails/30.jpg)
THE END