The loyalty loop: how good customer experience pays off
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Transcript of The loyalty loop: how good customer experience pays off
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Let’s Tackle the Theory First
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Introducing the Loyalty Loop
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About the Loyalty Loop
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About the Loyalty Loop
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So the Purpose is to Get Consumers Into and Keep Them Within the Loyalty Loop.
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How to Get the Consumer Into and Keep in the Loyalty Loop
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Step 1: When they Buy, Provide a WOW Shopping Experience
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Video/Image Insert
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A Great Retail Shopping Experience
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A Great Retail Shopping Experience
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Step 2: Enroll happy customers into a rewarding loyalty program
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Start customers into a loyalty program
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Next step: Customers Enjoy the Brand
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Step 3: Engage Customers to Enjoy the Brand Experience
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Customers Automatically Advocates the Brand
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Step 4: Make it Easy for Customers to Advocate
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The bond strengthens between the Consumer and the Brand
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Step 5: Strengthen the Bond with the consumer
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A (true) example of how loyalty pays off
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Keep in mind
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