The Lean Charity
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Transcript of The Lean Charity
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Charities
Individuals
Sector
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Lean Office Round 1
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Process Mapping - Receive Specification and Produce Legal Copy
Description Dist. (m) Time (mins) Staff Operation Transport Inspection Storage
1 Delay until received spec. is picked up by Secretary 0 30 0 X
2 Carry from mail area to Secretary's desk 5 1 1 X
3 Wait until convienient to 'process' it 0 60 0 X
4 Log receipt into Project Tracking system & create file 0 1 1 X
5 Store file in Out-Tray 0 15 0 X
6 Move file to Legal expert's In-Tray 5 1 1 X
7 Await Legal expert's attention (busy) 0 1440 0 X
8 Legal expert processes copy 0 20 1 X
9 Store processed copy in Out-tray 0 2880 0 X
10 Move copy to Secretary's desk when convenient 5 1 1 X
11 Delay until Secretary logs completion on Project Tracking 0 180 0 X
12 Take copy file to photocopier 10 2 1 X
13 Photocopy x 3 0 2 1 X
14 Return with copies to desk 10 2 1 X
15 Collate, staple and 'stuff' internal mail envelopes 0 15 1 X16 Take 3 x envelopes to departmental Out-Tray 5 1 1 X
Totals 40 4651 9.7 daysValue Add 38
Non Value Add 3170
Necessary Non Value Adding 1443
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Process Mapping - Receive Specification and Produce Legal Copy
Description Dist. (m) Time (mins Staff Operatio Transport Inspection Storage
1 Red Envelope' delivered straight to legal experts desk by mail room 5 1 1 X
2 Await Legal expert's attention (busy) 0 1440 0 X
3 Legal expert processes copy and logs onto Project Tracking 0 21 1 X
4 Move copy to Secretary's desk as soon as document is processed 5 1 1 X
5 Take copy file to photocopier 10 2 1 X6 Photocopy x 3 0 2 1 X
7 Return with copies to desk 10 2 1 X
8 Collate, staple and 'stuff' internal mail envelopes 0 15 1 X
9 Take 3 x envelopes to departmental Out-Tray 5 1 1 X
Totals 35 1485 3.1 daysValue Add 38
Non Value Add 4
Necessary Non Value Adding 1443 1481
Hines et al (2000) Value Stream Management
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Lean Office GameRound 3
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Standard Operations and Improvements
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