The Kanban Iceberg: How do you help teams for whom Kanban is simply card walls?
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Transcript of The Kanban Iceberg: How do you help teams for whom Kanban is simply card walls?
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
About me Matt Philip @mattphilip Director of Coaching, Asynchrony (St. Louis, USA) Organizer, Lean Kanban St. Louis Meetup
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
St. Louis
French lesson
DeBaliviere
Gravois
Chouteau
Gratiot
Creve Coeur
Soulard
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Structure
1. Context
2. Depth of Kanban
assessments
3. Flow manager
4. Feedback loops
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
# of Employees
Proto-kanban
Ubiquitous kanban
Proto-agile
Agile/XP
1999 2005 2008 2014
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Kanban Depth
1999 2008 2014
Proto-kanban
Ubiquitous kanban
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
But they’re only the tip of the iceberg.
The mass of the system is below
the surface, unseen.
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Principles
Values
Practices
Card Wall
Agendas
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
MAKE POLICIES EXPLICIT
IMPLEMENT FEEDBACK
LOOPS
IMPROVE COLLABORATIVELY
AND EXPERIMENTALLY
MANAGE FLOW
VISUALIZE LIMIT WIP
Practices
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Principles
INITIALLY, RESPECT CURRENT
PROCESSES, ROLES AND
RESPONSIBILITIES AGREE TO PURSUE
INCREMENTAL, EVOLUTIONARY
CHANGE
START WITH WHAT YOU DO NOW
ENCOURAGE LEADERSHIP
AT ALL LEVELS
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Values
COLLABORATION
TRANSPARENCY
CUSTOMER FOCUS
UNDERSTANDING
BALANCE AGREEMENT
FLOW
LEADERSHIP
RESPECT
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Kanban isn’t about card walls.
It’s about positive change.
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
How do you help teams for whom
Kanban is simply card walls?
?
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
0 1 2 3 4
Our system exhibits this aspect barely, if at all
Our system is somewhat capable of exhibiting this aspect
Our system exhibits this aspect convincingly, for the most part
Our system departs from this only very exceptionally, understanding and managing the consequence
Measurement Scale
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Anticipate
emotional
resistance.
Be like water. Avoid the rocks.
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
It is such a positive indication about how much Asynchrony cares about people and how to help them be a part of successful and continually improving teams.
-‐Team member
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
0
1
2
3
4 Transparency
Balance
Collaboration
Customer Focus
Flow
Leadership and the Leadership
Disciplines
Target Current
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
0
1
2
3
4 Transparency
Balance
Collaboration
Customer Focus
Flow
Leadership and the
Leadership Disciplines
Target Current
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Flow efficiency
% complete and accurate Cycle time
Return on Investment
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Visibility leads to conversation, which leads to understanding, which leads to change. But someone needs to start the conversation.
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Standup Meetings
Retrospectives
Operations Reviews
Our three main feedback loops.
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
… most valuable about this meeting is the fact that it's a venue for sharing experimental practices and judging how well they worked or didn't
-‐Team lead
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Operations reviews without division or unit
context are a bit like asking “How are things on
your mountain?”
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
Sometimes, we need help beyond
retrospectives to reach the peak.
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
So we’re still trying to
understand the best
way to use operations
reviews in our context.
© 2012, Asynchrony Solu2ons, Inc. All rights reserved.
1. Operate kanban systems.
(don’t confuse means with ends)
2. Increase understanding.
(team-owned assessments)
3. Pull change through the system.
(flow manager role)
© 2012, Asynchrony Solu2ons, Inc. All rights reserved. © Copyright 2014 Asynchrony
Merci!
Matt Philip @mattphilip
Image credits:
• Red Cross Red Crescent Climate Centre
• Edward Boatman
• Netanel Koso
• irene hoffman