The Journey to Easy-to-Use IT Management

Raj Sabhlok

Today’s Presentation

• The ManageEngine History

• The Journey to Easy-to-Use IT Management

• Are We There Yet?

ManageEngine/Zoho Corporation

● Started as a Software vendor

● Strong Background in Sys Mgmt

● Strong exp moving from Software to

Cloud

● Nearly 1500 Employees

● 50,000+ Customers

● Hundreds of OEMs & Partners

The Longest Journey Begins with a Single Step

Dr. Sridhar VembuCEO, ZOHO

Dr. Tony G. ThomasChairman, ZOHO

SNMPIETF RFC 1157

May 1990

Let’s build a company.

Let’s make IT management easy to use and affordable for everyone.

Mid-1990s: SNMP Enables the Network Management Framework

SNMP API

Let’s build a Network Management Framework for our customers!

Network Manager Agents

1998-2002: WebNMS Becomes “The” Network Management Framework

• Most affordable and widely deployed Network Management Framework used by Telco and Carriers

• Top-Rated Private OSS EMS specialist by Heavy Reading • Over 160 vendors and 90 different service providers

Partial Customers

2003-200x: The Next Steps in the JourneyA team of 6 people build affordable network monitoring software -OpManager

A team of 4 people build affordable helpdesk software - ServiceDeskPlus

A few more product ideas

2003

2005

Our Journey

• 1996: SNMP APIs and Network Management platforms for Telecom

• 2000: WebNMS - #1 EMS/NMS Platform for Telecom

• 2001: ManageEngine brand established

• 2009: ZOHO cloud services take off

• 2011: Over 20 products for Enterprise IT Management

ManageEngine Portfolio & Market Positioning

Network

Network Monitoring

NetflowAnalysis

Network Config Mgmt

Servers & Applications

Server Monitoring

Application PerfMonitoring

End User Experience

Desktop

Desktop Management

Asset Management

Remote Control

ServiceDesk

Helpdesk

ITIL Servicedesk

Software License Tracking

Windows Infrastructure

Active Directory

SQL Server

Exchange Server

Event Log & Compliance

Windows Event Logs

Syslog Management

Firewall Log Analyzer

Security

Vulnerability Analysis

Patch Management

Password Management

•Acquired Products

•Complex Integrations

•Expensive Business Model

Big 4

•Lower Price points

•No integration

•Vendor viabilityIndependent

Point Products

•Single Vendor

•Integrated Value

•On-Demand SaaSOptions

•Affordable Price Point

ManageEngine

IT Management Portfolio Vendor Landscape

ManageEngine is the only IT management vendor focused on bringing a complete IT management portfolio to the mid-sized enterprise

ManageEngine Enterprise IT Management software used by over 50,000 customers including 3 out of every 5 Fortune 500 companies

Today: More than 50,000 Customers from 200 Countries Rely on ManageEngine for Enterprise IT Management

90:10 Promise90% of the features of the Big 4

at 10% of the price

Who We Are: The Customer Is #1

• Uniquely customer focused in the IT management space

• Our philosophy– The best software at affordable prices

– Don’t pull punches, just build good products

– Make it easy to try and buy

• Complete access– Eliminate high-pressure sales model

– Make company’s experts available

– 30-day money-back guarantee

A Typical Day in the Forums

Our Recent Customer Survey

Key Findings

• 95% of respondents would buy additional ManageEngine products

• Versus competitive products

– More scalable

– More affordable

– Easier to use

– Faster to deploy

– Cross platform

• Best describes ManageEngine

– Great products

– Integrated IT management solutions

– Excellent value

– Great support

“We went out and proved that they are giving us 90% for 10% just last year. They are not just saying the words, they mean it 100%.”

Best-in-Class Products

“OpManager 8 from ManageEngine stands out from the crowd of SNMP-based network monitoring products, because it provides an extensive set of enterprise level tools, at a price that makes it affordable for smaller businesses.”

The Journey to Easy-to-Use IT Management Are We There Yet?Gartner views the objectives of integrated IT management as:

• Reducing downtime and increasing IT service quality and end-user satisfaction

• Optimizing resources and increasing efficiencies (i.e., more issues resolved at Level 1 support)

• Removing delays and gaps in the fault-to-resolution process and reducing the mean time to repair (MTTR)

• Proactively informing IT administrators of faults before end users report the issues

• Automatically escalating issues in line with SLAs

“With IT360, we moved from multiple IT tools to one integrated, end-to-end monitoring solution. A single console gives us a unified view into all our IT infrastructure. It also gives us business insight needed to make accurate decisions and report back to our customers. The flexibility and ease of implementation of IT360 gets us to market faster while providing a lower total ownership cost.”

- Senthil ManimuthuExecutive Director of IT

Infrastructure, PMSI

However . . .

“Availability and performance management and service desk integration has been available for over two decades; however, few have succeeded in reaping the benefits due to organization, process maturity and technology deficiencies. With the appropriate level of planning, expectation, process maturity and IT management tools integration, the promised benefits can be achieved.”

- Gartner

Expensive Software

Complex integrations

Army of Consultants

Your Bill grows continuously!

The Big 4’s Approach to IT Management

ManageEngine IT 360The Single-Dashboard View of IT

ManageEngine Addresses IT Uncertainties

CEOs’ Top 10 IT Uncertainties1.Compatibility and integration2.Reliability of IT3.Complexity of IT4.Cost of IT5.Speed/time to deliver IT6.Capable IT people7.Pace and direction of change8.Business and IT alignment9.Network/accessibility10.Implementation

Source: Gartner (2010)

Smarter alternative to the Big 4

90:10 Promise

Proven technology

More than 50,000 customers worldwide

We love our journey

The new leader in affordable IT management

Our Journey Is a Game Changer!

First they ignore you, then they laugh at you, then they fight you, then you win.

– Gandhi“