Unit 1.3 Building Customer Satisfaction,Value, and Retention
The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention...
-
Upload
caroline-richards -
Category
Documents
-
view
214 -
download
1
Transcript of The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention...
![Page 1: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/1.jpg)
The JMH
Mentor ProgramMarch 2012
![Page 2: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/2.jpg)
Mentor Program Goals
• Increase job satisfaction and retention
•Encourage professional growth and development
•Foster a ____________within the hospital
![Page 3: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/3.jpg)
Guide
Advocate
Networker
Communicator
Resource
___________
Friend Listener
Encourager
Coach
Confidant
Facilitator
Challenger
![Page 4: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/4.jpg)
Precepting
1.Short-term process
2.Offers supervision while learning new skills
3._________oriented
4.Occurs at work
1. Long-term process
2. ____________oriented
3. Provides a social connection to the organization
4. Interaction during personal time
Mentoring
![Page 5: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/5.jpg)
Essential
Elements
Of the
Mentoring
Process
![Page 6: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/6.jpg)
Proper match
![Page 7: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/7.jpg)
Department Worked
Years of practice
Biographical Sketch
Predictive Index
Teaching/Learning Style
Educational preparation and Past educational experience
________________Mentor/MenteeMatch Criteria
![Page 8: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/8.jpg)
Professional
Relationship
![Page 9: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/9.jpg)
Skills &
Behavior
Development
![Page 10: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/10.jpg)
COMMUNICATION SKILLS
• Be brave. Share your experiences if those experiences might be helpful.
• Listen for recurring themes.
• Ask open-ended questions.
• If you are not sure about what you’re hearing, ask for clarification.
• Identify what communication skills are lacking and build those skills.– Example:
________________
• Use “I” statements rather than “you” statements.
• Stay focused. Be there. Be present.
• Be quiet and listen.• Don’t worry about what
you’re going to say next. _________MORE THAN YOU TALK.
• Make sure your message and your actions match.
![Page 11: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/11.jpg)
PERSONAL ACCOUNTABILITY
• Learn & Grow (empowered area)– “I’m a piece of the
puzzle”– “It starts with me”– “This can work”– “I can make it
happen”
Ownership, finding solutions, __________________
• Personal accountability is part of the foundation for building adult behaviors in the work place – stay tuned for more on that!
• ___________ of accountability– Upper level: Learn
& Grow– Lower level:
Protect & Defend
![Page 12: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/12.jpg)
ADULT BEHAVIOR IN THE WORK PLACE
• These skills & behaviors can be learned - mentors are role models 24/7
• Personal accountability expected by all
• Everyone has an equal voice & uses it
• Communication flows all ways – take messages to the “right mail box”
• Conflict is managed openly
![Page 13: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/13.jpg)
• Initiate contact with your mentee. If contacts have failed after ________ attempts, notify the mentor coordinator
• Schedule a minimum of ____ meetings within the 12-month program
• Submit a feedback form to the mentor coordinator following each meeting
• Follow up phone calls are strongly encouraged
MENTOR RESPONSIBILITIES
![Page 14: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/14.jpg)
•A savior•A foster parent•A therapist•A “cool” peer•An ___________
WHAT A MENTOR ISN’T
![Page 15: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/15.jpg)
• Share your ________________ and experience
• Develop leadership skills – invest in the future
• Spend time with someone interested in growing professionally
• Sense of giving back• Fun, friendship• Building your personal
resume
MENTORING – WHAT’S IN IT FOR ME?
![Page 16: The JMH Mentor Program March 2012. Mentor Program Goals Increase job satisfaction and retention Increase job satisfaction and retention Encourage professional.](https://reader035.fdocuments.in/reader035/viewer/2022062802/56649eaa5503460f94baea1b/html5/thumbnails/16.jpg)
• Answer questions promptly or get help from someone who can
• Set parameters on your role• Give _________________ feedback• Learn from your mentee
TIPS FOR MENTORS