The IVU.suite for public transport · PDF fileand transmits them via interfaces to systems...

IVU.SUIte FOR PUBLIC tRANSPORt

IVU Traffic Technologies AG

Founded 1976Initial Public Offering 2000Location Berlin (DE)Branches Aachen (DE) Birmingham (GB) Bogotá (CO) Dubai (AE) Rome (IT) Santiago de Chile (CL) Veenendaal (NL)Personnel 350Executive Board Martin Müller-Elschner (CEO)

Dr Helmut Bergstein Frank Kochanski

Edition: July 2012

FACtS & FIgUReS

We UNdeRStANd tRANSPORtThe public transport network is the arterial system of every town and city. Only if mobility is ensured the economy can thrive and urban life flourish. But this involves fulfilling a highly complex array of technical, legal, and societal requirements. In view of rapidly expanding populations and increasing urbanisation, modern information technology is essential to solve these tasks.

All over the world, transport companies use advanced IT solutions in order to plan, optimise and control the deployment of their vehicles and person-nel. The quality of the transport services is the key evaluation criterion for the transport operators and the municipal authorities. In the end, the passengers are interested in reaching their destination on time, depend-ably, and in comfort.

The implementation of these goals is the task of our IVU. suite. Every day it ensures that hundreds of thousands of individual movements are con - trolled and that the highest degree of efficiency can be guaranteed. As an integrated system solution, it supports transport companies with all the demands of their operations – and IVU has been doing this success-fully for over 35 years, now with more than 500 customers worldwide.

The use of VDV standards means that the products of our IVU. suite can operate in a wide range of system environments. And of course we are continuously introducing new developments and innovations together with our customers – so that it will be possible to cope with the complexities of today and tomorrow.

from left to right: Martin Müller-Elschner, Dr Helmut Bergstein, Oliver Grzegorski, Perry Prust, Dik Lokhorst

1

CONTROLLINGPLANNING FLEET MANAGEMENT

TICKETING PASSENGER INFORMATION

IVU.box IVU.validator

IVU.controlIVU.plan IVU.fleet IVU.fare IVU.realtime

IVU.pool

DISPATCHING

IVU.vehicle

IVU.crew IVU.cockpit IVU.ticket IVU.journey

IN the CIty, IN the COUNtRy – ALWAyS IN the FLOW

Our IVU. suite offers the right support for all fields of activity of a transport company and enables the provision of integrated solutions from a single source: from planning, dispatching, fleet management, ticketing and passenger information through to the settlement of transport agreements. IVU systems plan routes, get buses running, inform passengers, ensure connec-tions, control traffic signals, dispatch drivers, monitor fleets, sell tickets, collect data and ensure efficiency. Whether complete solutions or individual components are deployed, our products are based on open standards and can be integrated in the most varied of system environments.

IVU. planmanages the entire network and draws up the time-table, from strategic planning through to short-term changes. IVU. plan uses intelligent algorithms to en-hance vehicle circulation and services – also integrated in a single step – and in doing so takes into account all operational provisions and the specifications of the planner. →

IVU. poolconsolidates data from the entire range of different planning systems across transport companies, thereby creating the basis for integrated passenger information. → Page 6

IVU. vehicleplans and controls the entire deployment of vehicles and monitors the mileage and deadlines. Depot facilities are captured in detail and manoeuvring processes are enhanced. → Page 10

IVU. crewmanages the entire deployment of staff from long-term holiday planning through to daily dispatching and cor-rect wage settlement. The dispatcher is provided with optimum support by means of automatic driver allocation and mobile facilities for monitoring the commencement of duties and drivers are involved by being able to enter individual preferences. → Page 12

IVU. fleetis able to supply all relevant data at all times and presents them transparently at the control centre: the current traffic situation, the location of all vehicles, disruption as soon as it arises. With its comprehensive dispatching functions IVU. fleet provides solutions for dispatchers, guarantees connections and traces the movement profile of all vehicles. → Page 16

Products for public transport.

“ The products of the IVU. suite have enabled us to develop a modern transport system in Santiago de Cali within the shortest possible space of time. This has had a positive impact on the quality of life and the cityscape.”

Luis Eduardo Barrera Managing Director, Metro Cali S.A.

2





IVU.pool

DISPATCHING

IVU.vehicle


IVU. cockpitis IVU’s on-board computer software solution. It runs on both IVU. box and other on-board computers and mobile terminals such as smartphones. IVU. cockpit identifies the current location, displays the time-table situation to the driver, informs passengers and organises voice and data communication with the control centre. → Page 16

IVU. box / IVU. ticket. boxis a robust and user-friendly on-board computer for buses, trams and trains. It is based on standard components, has interfaces to all common positioning and communication systems (GPS, analogue and digital radio communication, GSM, UMTS, Tetra) and controls the entire vehicle environment. As well as ticket printing, IVU. ticket. box supports all forms of electronic ticketing. → Page 16

IVU. fareis the central background system for ticketing. Here the fare data and ticket layout are simulated, transmitted to the on-board computer and validators and settled with the drivers at the end of their shift. IVU. fare pools data from the mobile and stationary vending devices and transmits them via interfaces to systems such as SAP and credit card settlement. → Page 20

IVU. ticketis the software for the sale of tickets and runs on both IVU. ticket. box and other end devices and is suitable for e-ticketing. IVU. ticket ensures cash-desk security and accepts debit and credit cards.→ Page 20

IVU. validatoris the new e-ticketing customer terminal. It is designed for boarding control in vehicles and can be used as sales terminal. The user interface offers very easy operation with an optional touchscreen, brightness sensor and illumination of the card reader antenna. → Page 20

IVU. realtimeenables the passenger to view the control centre directly. IVU. realtime takes all real-time information entering the control centre, processes it and presents it to the passenger via a wide variety of media such as real-time stop indicators or mobile phones. By being kept well informed in this way, passengers perceive the time they spend waiting to be considerably shorter and are more satisfied overall. → Page 22

IVU. journeycomputes the best public transport connection by bus, tram, train, taxi or bicycle at the touch of a button based on the data pooled by IVU. pool – including walking distances to and from stops. The passenger receives a detailed route and fare re commendation via a call centre, the Internet or mobile terminals and is also informed about changes during the journey. → Page 22

IVU. controlprovides a standardised database from planning through to invoic-ing and pools all relevant modes of transport. IVU. control moni-tors punctuality and cancellations, calculates infrastructure costs and reviews compliance with transport agreements. The data recorded with IVU. fleet and IVU. fare are used to draw up freely configurable statistics on transport services, ticket sales and revenues. → Page 24

3

OPtIMUM ROSteRS FOR VehICLeS ANd PeRSONNeL

Intelligent algorithms for reliable decisions

IVU. plan administers the entire route network and develops the timetabling from the strategic planning through to date-specific exceptions. With intelligent algorithms, IVU. plan optimises the vehicle and person-nel deployment – if preferred also in a single step. All operational rules and quality specifications of the planners are taken into consideration by the system. With fully automatic calculation of options, parameter analyses and adaptation optimisations, IVU. plan provides the basis for dependable decisions. The ability to weight costs, operational stability and personnel satisfaction guarantees optimum planning results in accordance with individual requirements. IVU. plan also offers numerous interfaces to follow-on systems and allows the generation of a wide range of statistics and printouts.

The challenge for transport companies is to generate a stable and functional timetable which requires the fewest numbers of drivers and vehicles, and this is where the greatest potential lies for increasing effi-ciency. The planners face a difficult task. Every day they must take into account customer preferences, vehicle characteristics, health and safety require-ments, special events such as construction work or sports events, and much more besides. At the same time they have to ensure cost-effective operations in combination with acceptable tariffs. This is virtually impossible without technical support. Optimised planning relies on the comparison and evaluation of scenarios in terms of specifications for timetables, vehicle workings and duty rosters.

PLANNINgof journeys, vehicle workings and duties for the intelligent deployment of vehicles and personnel

IVU. plan

4



DISPATCHING



IVU.pool

IVU.vehicle


Integrated duty and vehicle working planning Network points on the map (IVU. plan. map)

COMPREHENSIVE TIMETABLE MANAGEMENT IN AUSTRALIA

The rapid and successful introduction of the system for Adelaide’s railway operations convinced South Australia’s State Department of Planning, Transport and Infrastructure (DPTI). IVU. plan will now also be used for bus services, and will function as the central system for the timetable management for all public transport in the Adelaide metropolitan area. IVU. plan manages the timetables for more than 930 buses, 100 trains and 17 tram lines and thus helps to coordinate and optimise the operations of all private transport operators. In addition, the planning system regularly generates statistics and helps the transport authority to identify irregularities and overlapping services more quickly. The accumulated timetable data is processed and made available for further applications, such as formulating calls for tenders for new transport contracts and as a database for various entry masks.

the optimisation tools of IVU(in cooperation with the Konrad-Zuse Institute Berlin and LBW)

combine mathematical research with engineering skills and expertise

produce timetables and vehicle working plans on the basis of predicted passenger volumes, vehicle specifications, and frequencies

calculate vehicle working plans on the basis of layover-time and vehicle constraints

carry out sensitivity analyses of possible trip rescheduling

determine duty rosters on the basis of rules and capacity specifications for various groups of personnel and depots

optimise the weekly rosters support automatic personnel dispatch (APD)

5

MAKINg ONe tIMetABLe FROM MANy

Rapid and reliable information – that is what passen-gers want. Arrival and departure times should be presented clearly, and it should be possible to see the best connections at a glance. But what use has the best timetable if it only provides information about parts of the journey, and the passenger also has to consult timetables of other operators to find out the necessary details? It is important to present integrated data from all the transport operators involved.

Bringing order into a flood of data

IVU. pool collects and harmonises the timetable data from various planning systems in a uniform database. This is a precondition for providing comprehensive passenger information in transport associations – whether by means of timetable posters, Internet in -formation services, call centres, or mobile phones. The complete transport association is administered by IVU. pool on one clear map, and additional information is included such as transfer times, walking distances,

references for stops, journey attributes, restrictions on getting on or off, and much more besides. In ad -di tion, details of station buildings and access routes are included to provide barrier-free information for passengers with restricted mobility. For transport associations and at the regional level, IVU. pool forms the central data hub and ensures the provision of comprehensive, date-specific timetable data (IVU. journey) and operational control (IVU. control).

Integration of timetable data from a wide range of sources, data enhancement and provision at association or regional level

PLANNINg

IVU. pool

6



DISPATCHING



IVU.pool

IVU.vehicle


Extensive information for all stops

Detailed presentation of passenger access at stations and stops

Administration of timetable versions

ALL SWEDEN IN ONE DATABASE

The Samtrafiken transport association coordi-nates the entire public transport network in Sweden. Information has to be provided for all train, bus, metro, tram and ferry services through - out the country, along with the fare tariffs in each case. In order to achieve this, it is essential to have a reliable timetable database. In Stockholm they have chosen to use IVU. pool to generate the necessary database and to keep this up to date at all times. Timetable data for more than 60,000 stops and stations are integrated from all trans-port operators, including special provisions for express buses and overnight sleeper rail services, as well as flight schedules for all airlines. The multi-client capability and data security mean that IVU. pool can be used by all the associated transport companies.

7

Calculating highly complex scenarios in seconds

the OPtIMISAtION tOOLS OF IVU

“With the further development of IVU. plan we have reached a new level of transparency and flexibility in duty schedule planning and optimisation. Thanks to IVU. plan it is now possible for us to find the best possible solution and to achieve a long-term increase in our productivity.”

Mauro Natali Head of Production, Regional transportTRENITALIA

Optimisation means achieving the best result possible while taking all requirements into account. If it was only a matter of finding the

shortest path between two points then the solution would be simple. But finding the quickest route connecting a number of points while also taking various other conditions into account is a highly complicated computa-tional task. Multi-layered automation tasks and decision processes can only be solved by means of IT and mathematics. Therefore, IVU cooperates for vehicle working and duty roster optimisation with the “Optimisation” department of the Konrad Zuse Centre for Information Technology Berlin (ZIB). The goal of all further developments is to increase productivity and co-worker satisfaction for the entire transport company. Although the scenarios are becoming increasingly complex, the aim is always to provide the best possible performance.

Every day, the Italian state railway TRENITALIA operates some 8,000 trains, and annually transports more than 600 million passengers and more than 50 million tonnes of goods. Meeting these enormous transport requirements calls for the daily deployment of some thousands of train drivers and additional on-board personnel within a complex transport network with branches all over the country. When planning duty rosters for its many employees, TRENITALIA has to take into account the wide range of demands in regional, main line and goods services. The numer-ous parameters which have to be paid attention to make optimisation a highly complex mathematical challenge. Team services must be planned and optimised, overnight services and long passage trips during working hours integrated, and a wide range of scenarios developed. IVU. plan and the associated optimisation tools generate reliable duty schedules for all these duty types which can be passed on directly to the automatic person-nel deployment (APD) in IVU. crew. The Italian state railway is particularly convinced by the calculating speeds. Thanks to the IVU. plan optimisation tools, it has been possible to more than halve the time taken to draw up a timetable with vehicles and drivers.

8

dISPAtChINgof vehicles, detailed fleet management for rapid responses to delays or breakdowns, integrated depot management

IVU. vehicle

the APPROPRIAte VehICLe FOR eVeRy ROUte

or regional, local or national. The distance covered by individual vehicles and maintenance intervals are permanently monitored. With IVU. vehicle, the dis-patcher can quickly and easily establish vehicle working sequences over several days for each vehicle or whole vehicle groups. Charter services can also be included in the planning and settlement without any problems. Additionally, the vehicle management system makes it possible to quickly register the details of rail sidings and to optimise shunting processes. At any time the system can be linked up with personnel dispatching and with systems for maintenance control. For urban transport, the depot management system is fully integrated in IVU. vehicle. As the central system, it brings together all the information of the depot and creates a uniform database. Transparent operational processes save time and money. In addition, they make it possible to carry out continual quality checks and to improve the provision of vehicles for the passengers.

When the timetable and the vehicle working plan have been produced, the dispatchers in the transport compa-nies then face the challenge of organising the deploy-ment of vehicles as efficiently as possible. It is neces-sary to take into account the specific vehicle character-istics, integrate special services, plan maintenance stops, determine and allocate free parking spaces, and also consider personnel requirements. Rail vehicle management is particularly complicated. In this case whole train combinations may have to be split up and continue as separate trains, or a number of carriages or wagons added or taken out. Merging and splitting trains are a common tasks for dispatchers, and modern dispatching systems should show at a glance where each vehicle is operating and the crews they have.

All vehicles under observation

IVU. vehicle plans and controls the entire vehicle deployment for all sorts of transport by buses, trains and ferries, whether for passengers or freight, urban

10



DISPATCHING



IVU.pool

IVU.vehicle


PARKING MANAGEMENT FOR THE FINNISH STATE RAILWAY

With 19 tracks, 310 main line routes and some 890 commuter services running every day, Helsinki is one of the most important railway nodes in Finland. Every day, more than ten thousand commuters pass through the station on their way to work or back home again to the outlying areas, and trains are arriving and departing every minute. If there are any delays, free sections of track have to be identified as quickly as possible so that waiting trains can be diverted. It is only possible to cope with these vehicle management tasks with the assistance of reliable software solutions such as IVU. vehicle. In only 6 months, the introductory phase at the Finnish railway company VR Group was completed and the system could be used productively.

Key functions:

Display of plans and current situation in the control centre

Visualisation of predicted arrival times with effects for layover times and next trips

Online interfaces to workshop systems Rule-based vehicle allocation Continuous information on services, drivers and vehicles

Vehicle location at the depot Parking management with monitoring of planned and current parking

Reserving and planning charter traffic and settlement

Integrated planning for drivers and vehicles over several days

Automatic dispatching on the basis of current data

Siding parking plansFormation of vehicle working chains (vehicle working planning)

11

dISPAtChINgof drivers and on-board crew, optimisation of duty rosters, wage settlement

IVU. crew

the RIght dRIVeR At the RIght PLACe At the RIght tIMe

dispatching and precise wages accounting. The controller is able to monitor mobile signing-on, and is supported by the automatic vehicle allocation. An overview presentation shows the latest details of the duties which have been started. In addition to manual inputs, it is also possible to evaluate registration times from card readers and mobile end devices. The crew personnel are directly involved in the duty planning by being able to enter individual preferences through terminals, mobile end devices or the Internet. Drivers can also use the same channels to access duty re-quests, and for signing on and off duty. In order to achieve the best possible balance in working hours, details such as absences due to holidays or sick-leave, but also the qualifications of the individuals are taken into account by the automatic personnel dispatching system for the duty allocations. In order to guarantee the data flow, IVU. crew has standardised interfaces to the common human resources management systems.

Which driver is taking which train today? Different vehicles, with differing specifications, travelling on different routes call for drivers with corresponding qualifications. In addition, duty planning must take into account regulations on working hours, in-house agreements, and individual preferences for holidays and days off. An optimum utilisation of resources therefore requires the integration of vehicle and personnel scheduling. After the services have been planned, the work of the controllers continues. They must make sure that crews have checked in for work, and in the event of sickness or delays they quickly have to make provisions for a replacement. Finally, all the data have to be made available for wages accounting. Software support is vital when it comes to carrying out these tasks for thousands of co-workers.

Integrated planning, dispatching, and settlement

IVU. crew manages the complete range of personnel scheduling from long-term holiday planning to daily

12



DISPATCHING



IVU.pool

IVU.vehicle


INDIVIDUAL DUTY SCHEDULING IN ZURICH

Driver communication via Internet

‘Verkehrsbetriebe Zürich’ (VBZ) had very special requirements for its personnel dispatching system. The 1,300 drivers of the Swiss public transport organisation should not only be able to express their duty schedule preferences, but also enter important information such as doctor’s appoint-ments or examinations. VBZ found what they were looking for with IVU. crew, an intelligent standard product which can also meet these special require-ments. All appointments are planned in the system by IVU. crew and a reminder sent to the driver as a PDF file.

The Swiss holiday points system is also integrated directly in the IT solution. Each week of the year is graded according to its popularity and the holidays

for each driver can be allocated on the basis of the sum of their week-points. The complex calculations involved can now also be carried out by IVU. crew.

“The most important thing for us when choosing IVU. crew was that the new personnel dispatching system should be able to integrate special require-ments such as individual appointment management and our holiday points system. It is important for us that the duty scheduling is not only made easier for the dispatchers but is also as convenient as possi-ble for our drivers.”

Doris Zimmermann, Project Manager, VBZ Zurich

Graphical personnel dispatching

13

Next BUS tO PICCAdILLy CIRCUS IN 2 MINUteS

current departure times for 8,500 London buses at 19,000 stops

15

FLeet MANAgeMeNtclear visualisation, extensive dispatching functions and uniform data communication

IVU. fleetIVU. cockpitIVU. box

thROUgh the CIty WIthOUt tRAFFIC jAMS

multi-layer dispatching functions, IVU. fleet provides the controllers with efficient solutions and monitors their implementation, ensures connections, and records the movements of all vehicles. IVU. fleet is connected to the on-board computers via state-of-the art communications technologies such as PTT/VoIP via GPRS or operational radio (analogue and digital). The data transmission takes place fully-automatically in the background, the voice communications are smoothly integrated in the user interface of the on-board computer and the control centre workplace.

green wave for buses or trains thanks to IVU. box

IVU. box is a robust and user-friendly on-board com-puter which controls the entire vehicle periphery – including acoustic and visual passenger information. With integrated interfaces to all common positioning and communications systems it can be integrated in existing system landscapes without any problems. Malfunctions of the attached devices are of course registered and reported to the central technical

The control centre is at the heart of a modern trans-port company. This is where all the information comes together about the trips of the entire fleet. From here the controllers communicate with each individual driver. But the more complex the transport system, the more difficult it is to maintain an overview. Even a single construction site can disrupt the operations of the entire system. It is then necessary to intervene quickly and precisely in order to restore operations, to ensure that passengers can make their connections, and to notify drivers and travellers about all the measures that have been undertaken. Integrated control with IVU. fleet

The IVU. fleet management software and the on-board computer system with IVU. box / IVU. cockpit form a perfect team. IVU. fleet knows the current data for the entire bus and rail services at all times, and among other things can present these on a digital map: the current traffic situation, the positions of all vehicles, and all disturbances immediately as these arise. With

16



DISPATCHING



IVU.pool

IVU.vehicle


disturbance management. For uninterrupted journeys it switches traffic lights onto green and controls railway level crossings and points.

Uniform data communications with IVU. cockpit

IVU. cockpit uses GPS, route impulses and door settings to determine the vehicle position and then reports this to control centre. The on-board computer software shows the driver the current timetable situation, collects the data for the passenger informa-tion, and organises the voice and data communications with the control centre. IVU. cockpit supports a broad range of Windows- and Linux-based systems, so other on-board computers and mobile end devices such as smartphones can be used as an alternative.

The special demands of tram operations with bidirec-tional vehicles and traction/coupling can also be fully satisfied by IVU. box and IVU. cockpit.

SMOOTHLY FLOWING TRAFFIC IN CALI, COLOMBIA

“With the systems of the IVU. suite, we have been able to completely restructure the public trans-port in the city of Cali. We use the operational control solution from IVU for the daily dispatching and control of a total of some 1,000 buses from five transport companies, and we are very pleased with the results. With IVU. fleet and the on-board computer system with IVU. box and IVU. cockpit we have found an effective solution for the optimisa-tion of daily schedules which allows us to provide rapid replacements in the event of breakdowns, and to minimise waiting times.” Arturo Villarreal Navarro,Managing director, Unión Temporal Recaudo y Tecnología, Cali, Colombia

Route presentation The intuitive user interface of the IVU. box

2011 UITP ‘Knowledge and Research’ Award2012 ‘Alexander von Humboldt’ Order of Merit, Colombia

17

eFFeCtIVe CONtROL OF FLeetS OF ALL SIZeS

Road works and construction sites disrupt urban traffic almost every day. In order to ensure that public transport runs smoothly, controllers must

be able to react immediately to new developments, diverting individual vehicles or arranging replacements. The data communication between the vehicle and the control centre forms the basis for this. But in particular in unexpected operating situations it must be augmented with voice communi-cations between driver and controller. In the past the convenience of voice radio with rapid connections, real group calls and good network coverage was only possible with private (analogue or digital) radio network, digital PTT/VoIP via GPRS is able to offer all these functions with improved sound quality and extensive coverage. It is no longer necessary to set up compli-cated and cost-intensive private networks. The voice communications solution uses public mobile data wireless transmissions in the form of GPRS, which is available almost everywhere and only requires very low data rates. Group calls are available for the first time through public mobile telephony, so that a controller can inform all the vehicles in one city district, on a route, or even the entire fleet at the same time.

Depending on the technology used, IVU. cockpit can transmit position reports for the vehicle to the control centre every 20 to 30 seconds. The on-board computer carries out a number of tasks simultaneously, such as continuous positioning, comparison of the current situation and the timetable, the control of passenger information in the vehicle, influencing traffic signals, and more besides. A key factor is the real-time action and reaction to internal and external influences. It is only because of a high degree of parallel processing that IVU. cockpit is able to carry out all these tasks reliably. In the control centre, hundreds of position reports are received every second, and these are collected by IVU. fleet and then passed on. Handling such large volumes of data is no problem for the fleet management system. IVU. fleet gathers and bundles the data and transfers these to the attached systems such as the passenger information system IVU. realtime. Up to 10,000 vehicles can be tracked and the departure time information for up to 20,000 stops can be continuously up-dated. It is guaranteed that the altera-tion reports from vehicles are available at most two seconds later at the output channels (stop displays, Internet, mobile phone). The fleet manage-ment solution can be scaled and adapted to meet the needs of transport companies of all sizes.

Hundreds of position reports per second for thousands of vehicles

18

tICKetINgSale of tickets, printed or electronic, and settlement of fare receipts within transport associations

IVU. fareIVU. ticketIVU. validator

FARe MANAgeMeNt MAde eASy

matically processes and controls all sales record and fare receipts. The data from the mobile and stationary vending devices are collected in IVU. fare and can be transferred via interfaces to systems such as SAP, distribution systems, and for credit card settlement. Finally, IVU. fare produces revenue statistics which can be used for continuous cost-revenue controls.

Modern technology and award-winning design

As a universal device for the driver’s cockpit IVU. ticket. box combines the functions of ticket sales and e-ticketing with the full capabilities of a modern on-board computer for autonomous operation and communications with the control centre. The system is augmented by the mobile customer terminal IVU. validator for use in electronic ticketing with non-contact chip cards and 2D bar codes. The IVU. validator can be used for entrance control or as an independent sales terminal. The interface is user-friendly with an optional touchscreen, brightness sensor and a light

Ticket sales sound like a simple matter. But in public transport, ticketing involves meeting a whole variety of demands. The on-board device must be robust and easy to use, and the operations must be clear and easy to understand. Customers must be able to pay on the bus, but must not delay the driver. The price must be determined and the ticket printed at the press of a button. The various stationary and mobile vending devices must all be able to access the same accounting software and mobile settlement should be possible. It is often necessary to take tariffs from various transport associations into consideration and to distribute revenues reliably.

All tariff models in one system

IVU. fare is the central background system for ticketing. This is where the tariff data are processed and the ticket layouts specified, before being transferred to on-board computers and validators. At the end of the shift, the ticket sales are settled with the driver. IVU. fare auto-

20



DISPATCHING



IVU.pool

IVU.vehicle


IVU. ticket.box IVU. validator

marker on the card reader antenna. The ergonomic and functional design of the two devices was ac-knowledged by the “red dot design award 2010” and the “iF product design award 2010”.

Financial security also with e-ticketing

The IVU. ticket software runs on the IVU. ticket. box and also on other end devices. The system supports e-ticketing and the use of credit and debit cards, and guarantees financial security by the double storage of sales data.

CASHLESS PAYMENT IN MÜNSTER WITH E-TICKETING

As one of the first public transport operators in Germany, ‘Stadtwerke Münster’ wants to intro-duce electronic ticketing and to offer a range of functions in addition to simple access controls. A particular attraction for the passengers will be the automatic identification of the best fare. The objective is to make public transport more convenient and more economical and to consider-ably improve the experience for the passengers. An order has been placed with IVU for 400 valida-tors with the relevant software for ticket sales and settlement. These will be installed in more than 160 buses. In addition to the subscribers, some 25,000 customers of the municipal utility have also received a new chip card for e-ticketing. In future, passengers will not only find that paying is considerably quicker and easier, but they will also benefit from potential savings.

��

��

21

ALWAyS WeLL INFORMed

travelling comfortably at the best available tariff

IVU. journey calculates the best transport connection by bus, train, taxi or bicycle on the basis of the data aggregated by IVU. pool – including the walk to and from the stop. The passenger can receive a detailed route and tariff recommendation, and it is also possi-ble to integrate individual requirements for barrier-free access. IVU. journey can also determine the best available tariff and at wish take into consideration various route options and frequent journeys.

Studies have shown that well-informed passengers are considerably more satisfied. Travellers perceive waiting times to be shorter if they know exactly to the minute when the next bus is going to come. A continu-ous realtime look into the control centre therefore contributes significantly to passenger comfort. The passengers want to be given reliable information about the actual departure times, delays, cancellations, travel routes, connections, or route changes while they are waiting at the stop or travelling on the vehicle, and they can also access information via the Internet or by means of an app on their smartphone. Transport companies face the challenge of gathering all the information in the control centre and passing it on to passengers over the entire transport network reliably and consistently.

PASSeNgeR INFORMAtIONCurrent arrival and departure times and individual journey planning at the best available tariffs

IVU. realtimeIVU. journey

22



DISPATCHING



IVU.pool

IVU.vehicle


Updated departure times via the Internet IVU. realtime

Always knowing when the bus is going to come

IVU. realtime provides up-dated information about the arrival times of buses and trams. The system receives all the information arriving at the control centre, processes these and presents them to the passengers through various media such as dynamic stop displays, the Internet, or mobile telephony. The system is adaptable to the requirements of all cities and towns. Whether 100 vehicles or 10,000 vehicles – IVU. realtime can be scaled to meet all requirements. The latest data from the control centre is transmitted directly by radio com munication (analogue, GSM, GPRS, UMTS, Tetra, Tetrapol) or by cable directly to the relevant information media.

IVU. journey

LONDON: UP-TO-DATE DEPAR-TURE TIMES FOR 8,500 BUSES

Transport for London (TfL) is introducing the next generation dynamic passenger information sys - tem. In order to be able to provide a convenient service with up-to-date bus departure information for some six million passengers every day, the municipal transport authority has decided in favor of the passenger information system IVU. realtime. So the latest departure times for more than 8,500 London buses from about 19,000 bus stops are collected by TfL, sent to IVU.realtime and than made available on electronic displays, smart-phones, and via the Internet. A new feature as well is the integration of cloud technology, so that realtime data can be provided for external applications.

23

PReCISe SUPeRVISION ANd SettLeMeNt

CONtROLLINgSupervising transport contracts, performance, quality and sales statistics

IVU. control

The public sector frequently finances a large propor-tion of public transport services, and then requires proof of how well the requirements of the transport contracts have been fulfilled. This means that the quality and efficiency of the performances have to be examined. Despite the complexity, the settlement must be completed quickly and precisely, as well as transparent and easy to follow. It is no longer feasible to carry out these tasks using basic office applications.

Financial controlling, quality management and reporting

The financial controlling of transport contracts calls for transparency on the part of both the party ordering the services and the operator. A uniform database is a precondition for the on-going supervision of the quality of the contractually agreed performances, if necessary as a basis for demanding improvements, and to provide evidence for both parties in the case of dis-putes. On the basis of the data collected and enhanced

by IVU. pool, extensive analyses are carried out with IVU. control with which conclusions can be drawn about punctuality, cancellations, infrastructure costs, compli-ance with the transport contracts, service quality and the operating costs. Powerful analytical tools compare targets and actual data, create graphical overviews, and automatically generate standardised reports. The data-warehouse technology of IVU. control can also be used to produce statistics on performance, quality, and sales for IVU. fleet and IVU. fare.

Complex specialist topics can be communicated quickly and effectively to managers, policy makers, or the gen -er al public by means of maps. The link with the Geo Business Intelligence system IVU. locate allows the cartographic presentation of analytical results in an appropriate form. The open GIS technology of the system allows the integration of further data and cartographic materials.

24



DISPATCHING



IVU.pool

IVU.vehicle


Arrival delays in terms of routes and minute classesRoute capacity utilisation

ALL THE REGION’S TRAINS UNDER SCRUTINY

‘Nahverkehrsservice Sachsen-Anhalt GmbH’ (NASA) plans, orders and finances all local rail transport services on behalf of the German federal state of Saxony-Anhalt. It uses IVU. control to monitor the scope and quality of the services provided. IVU. control continually monitors the punctuality of trains, which customer attendants were on board, whether all contracts were complied with or whether the service quality could be further improved. This provides the transport service with a system for the efficient and continuous monitoring of all transport contracts.

Financial controlling of transport contracts:

Detailed accounting for performances Quality management for determining bonuses or deductions

Automated reporting / statistics

Performance and quality statistics for IVU. fleet

From aggregated parameters to the smallest detail Route evaluations, daily load curves, time series, causal analyses

Evaluation of operational performance and reliability

Sales data and revenue statistics for IVU. fare

Evaluation on the basis of ticket types, routes, vehicles, relations, tariff zones, sales devices, sellers

Freely definable contingency tables and graphical presentations

25

At our locationsAbout 350 co-workers in eight locations in seven countries and with countless projects develop software, advise customers, form strategies, implement systems and optimise procedures. Our strength is based to a considerable extent on the performance, the knowledge the dedication and the personality of the people who work for IVU.

together with our customersTeamwork for IVU is not restricted to our colleagues. We develop our products in close cooperation with our customers. Our annual user forum is only one example of the intensive exchange of expertise, where we can present and discuss new functionalities and products in exhibitions and presentations. In discussion groups we develop new concepts and ap-proaches together with the users. And in our User Groups we identify the demands of tomorrow. In order to ensure that we always remain in touch with customer needs with our products, we attach importance to continuous exchange. Developers and customers work together in five User Groups on the development of products for the market.

On hand for our customers Our co-workers adopt a solution-oriented approach. They are on hand with their individual solutions for our customers all over the world – because direct contacts are important when it comes to explaining complex systems, discussing specifications, and understanding requirements. Presenting ourselves to our customers as competent consultation partners is the most important precondition for efficient project work and development.

Our customers are transport operators who ensure mobility around the globe. Every day they face demands to provide a high degree of flexibility and comfort. Therefore we work where they need us.

CLeVeR CONtRIBUtORS FOR COMPLex PROjeCtS

26

Our software engineers and architects are inter-ested in complex chal-lenges and they enrich us with their ideas, experience and their specialist knowledge.

The Australian Bill Fra-goulis can be certain that we are listening carefully when he explains what his transport company expects from IVU. plan.

Whether in Dublin or Dubai – colleagues like project engineer René Kohl are always ready to work where they are needed in order to ensure trouble-free operations for our customers.

27

IN gLOBAL OPeRAtION WIth IVUIVU supplies software for vibrant cities all over the world. IVU operates worldwide for a total of 500 customers. For detailed information visit: www.ivu.com

VBZ, Zurich (CH)

Personnel dispatching with IVU. crew for 1,300 drivers; integration of Swiss holiday points system and individual appointment administration

MetRO CALI S.A., Santiago de Cali (CO)

IVU. suite as complete solution from planning and scheduling through operational control passenger information and settlement for public transport

tRANSPORt FOR LONdON, London (GB)

Current departure times for 8,500 buses at 19,000 stops all over the city on electronic displays, via the Internet or on smartphones

StAdtWeRKe MÜNSteR, Münster (DE)

Cashless payments on 160 buses with the IVU. validator: from entrance control, through fare charging to settlement

28

IVU locationsIVU references

dPtI, Adelaide (AU)

IVU. plan as the central system for the production of timetables for 930 buses, 100 trains and 17 tram lines in the Adelaide region

SAMtRAFIKeN, Stockholm (SE)

Timetable data management for more than 60,000 stops in the transport association; integra-tion of express buses, overnight sleeper services, and flight data

NASA, Saxony-Anhalt (DE)

IVU. control to monitor the scope and quality of all public trans-port performance provided on behalf of the federal state

tReNItALIA, Rome (IT)

Optimisation of duty roster planning and personnel alloca-tion for 20,000 train drivers and passenger attendants with IVU. plan and the associated optimisation tools

VR-gROUP, Helsinki (FI)

Planning vehicle parking with IVU. vehicle at the most impor-tant railway junction in the country, with 19 tracks and some 1,200 arrivals and depar-tures every day

29

IVU Traffic Technologies AGBundesallee 8812161 Berlin

T + 49.30.859 06 -0F + 49.30.859 06 -111

[email protected] www.ivu.com

The IVU.suite for public transport · PDF fileand transmits them via interfaces to systems...

Documents

Transcript of The IVU.suite for public transport · PDF fileand transmits them via interfaces to systems...