The IT department in a ménage à trois
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Transcript of The IT department in a ménage à trois
The IT department in a ménage à trois
Mark Smalley ASL BiSL Foundation & APMG
Oslo
Stockholm
Minneapolis/ St Paul
Bratislava
London
Bangkok
Kuala Lumpur
Singapore
Gold Coast
Copenhagen
Malmö
Dallas
2012
NashvilleSt Paul Osaka Tokyo Birmingham
ChicagoLondon Fort Lauderdale
Cary Phoenix
AntwerpLas Vegas Malmö Singapore Kuala Lumpur
EdmontonCalgary Toronto New York Edina
2013
Bussum
4
Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
tWork is more fun than fun – Noël Coward
Woolly-mindedpost-modernist
IT Paradigmologist
[Smalley.IT]
5
It’s later than you think
Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)
Charles Handy
Chris Dancy@ServiceSphere
itSMF Singapore 2013 Annual Conference - Value of ITSM
itSMF Singapore 2013 Annual Conference - Value of ITSM
Agenda
Relationships
Mindsets
Me … we … you
My Little Paradigm
Userorg
Demand
SupplyUse
Infosyst
ITdep
t
Use
Valueidentification
Quality
Speed
Relationship
Innovation
Valuerealization
Userorg
Demand
SupplyUse
Infosyst
Supply
ITprov
ITdep
t
C&C
A&A
ITafdIT
dept
Userorg
ITdep
t
ITafd
Userorg
ITprov
ITdept
IT Promiscuity
You’re seeing someone else, aren’t you?
What’s wrong with me?Are my CI’s sagging?
Do my services look too big in this Catalogue?Don’t you love me anymore?
What are your options?…
Userorg
ITdep
t
ITafd
3
1
2
1. Work for an external service provider2. Become a broker
3. Help the business with I&T
Userorg
Demand
SupplyUse
Infosyst
ITdep
t
ITprov
Competences demand-supply broker
Interact with third parties using ‘communicate & collaborate’ and ‘agree & adapt’
Live in a hybrid world Adapt to using standard components and refrain from
non-differentiating customization External orientation and a conviction that ‘not invented
here’ gives you an advantageSee creative combinations of services that generate
business benefits
Userorg
Demand
SupplyUse
Infosyst
ITdep
t
Use
Valueidentification
Delegation
Valuerealization
ITprov
Business-speak
Benefits
Costs
Risks
Profit
-
IT Value Chain
Business Goal Areas
Marketing / Sales / DeliveryAdministration / Management / Governance
Satisfaction & QualityProductivity & Predictability & Efficiency
Innovation & Agility
IT Benefits
Business Benefits Revenue
CostEmployees
Better functionality
Quicker delivery
Fewer/shorteroutages
More flexible
Cheaper
More productive
Resources
Organization
YourIT
initiative
Product
Customers
Suppliers
ProcessStakeholders Capital
Sell it to the business!
Server Consolidation
Working with Releases
User Acceptance Test
Calls via a SPOC
Please connect!
Free newsletter at www.aslbislfoundation.org
Twitter @aslbislLinkedIn Groups ASL BiSL Foundation (EN & NL)
Facebook ASL-BiSL-Foundation
[email protected]@marksmalley
Contribute to Mindful ITSM [email protected]