The Instant Inspection Process (1)
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THE INSTANTINSPECTION PROCESS CREATE AND MANAGE A NEW PLAN FOR IMPROVING PERFORMANCE
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Transcript of The Instant Inspection Process (1)
T H E I N S T A N T I N S P E C T I O N P R O C E S S
CREATE AND MANAGE A NEWPLAN FOR IMPROVING
PERFORMANCE
To grow and compete in a verycompetitive industry, companies are
unlocking value from mobileapplications and platforms, advanced
analytics, tightly integrated coresystems, and transforming the
customer experience.
of the insurers surveyed said they expect the pace oftechnology change to increase rapidly or at anunprecedented rate over the next three years.
ACCENTURE RESEARCH
90%
M O B I L E D E V I C E S H A V E S H I F T E DC O N S U M E R E X P E C T A T I O N S W I T H T H E
C O M P A N I E S A N D O R G A N I Z A T I O N ST H E Y I N T E R A C T W I T H .
BODY SHOP
INSTANTINSPECTION ENABLES PROPERTY AND CASUALTY INSURANCECOMPANIES TO GET FAST, FAIR, ACCURATE AND CUSTOMER FOCUSED
PHOTO INSPECTIONS THROUGH A SMARTPHONE APP.
CUSTOMER FNOLINSURANCE
Digital connection
between the
insurance company
and the customer will
improve the overall
customer experience
and enhance
business growth
opportunities
Customers want:
Quick and responsive online service without interruption or downtimeFast settlement of claims using mobile devicesThe ability to participate in the claims process and access claim data usingmobile devices
ACCORDING TO NOLAN MANAGEMENT CONSULTANTS,
Instant Inspection Feature
Option for customers to "chat with a representative" while filing a claim. Customers can followsimple step-by-step instructions to input claim info and upload photos and videos from theirsmartphone. The insurance representative will be provided with pre-loaded scripts, so whilethe app is self-guided, the insurance representative can direct the customerappropriately. Inspection reports are quickly published and submitted to a licensed appraiserfor estimate generation.
CUSTOMER CONNECTIVITY
ReduceSupplementCyclesWith Instant Inspection, the body shop is able to
instantly connect with an insurance appraiser, sharing
HD photos and video's from the shop's phone. The
damage can then be assessed quickly and the
supplement can be approved without the appraiser
leaving their office.
Additional FeaturesInstantInspections works on 3G, 4G, 4G LTE, and Wi-Fi networks
Look and feel can be customized with your messaging, workflow and branding
All photos are date and time stamped, as well as latitude/longitude stamped for
location validation
No IT support needed to get started
Ask us about creating your personalInstantInspection ROI calculator!
