NOVEMBER 2018, PAGES 32 VOL. 1, ISSUE. 9

In pursuit of elegance

The journey from ritual to experiential

THE INDIAN (PERSONALISED) WEDDINGS

A WEDDING GUIDE

Editorial & Marketing Office: Versatile Media: 207, Satya Mansion, Commercial Complex, Ranjeet Nagar, New Delhi-110008Contact: 011 - 45530380/83 • varun@versatilemedia.inAll information in MiceInsiders is derived from sources we consider reliable. It is passed on to our readers without any responsibility on our part. Opinions/views expressed by third parties in abstract or interviews are not necessarily shared by us. Material appearing in the magazine cannot be reproduced in whole or in part(s) without prior permission. The publisher reserves the right to refuse, withdraw or otherwise deal with all advertisements without explanation. All advertisements must comply with the Indian Advertisement Code. The publisher will not be liable for any loss caused by any delay in publication, error or failure of advertisement to appear.Owned and published by: Varun Malhotra, Editor & Publisher, EB-63, Maya Enclave, Hari Nagar, New Delhi - 110064 and printed on his behalf at Acme Tradex India Pvt. Ltd. ( Unit : Printing press) B - 70, Sector - 80, Noida - 201305

Dear Readers,

In our November issue, we discuss yet another innovative and experiential avenue of building MICE tourism. During the past few years, more and more event planners have been choosing amusement and theme parks for their incentives and conventions. The benefits of hosting an event in a theme park are countless. First of all, many of them count with huge infrastructures which include accommodation, restaurants and meeting rooms. Centralising all activities in a unique environment makes the logistic of the event more efficient, reducing the number of transfers needed therefore, allowing extra time for additional activities on the agenda. Moreover, the adrenaline factor plays a big role, especially in team building sessions, fostering relations and excitement. Walking in tandem with the trend, we extract the suggestions and inputs of some of the noted theme park players, globally and analyse how meetings can be settled ‘beyond the boardrooms’.

In the section named ‘Overseas’, we showcase some of the lesser-known

marvels of the progressively famed Kingdom of Bahrain in the Persian Gulf. Like an oyster, Bahrain has a rough exterior that takes some prising open but it is always worth the effort. Furthermore, we have identified how tourism in Andhra Pradesh is flourishing with a major portion of tourists flocking to the natural wonders of this state. A collage of verdant colours, fresh atmosphere, mind-blowing landscapes and jaw-dropping beauty, Andhra Pradesh is a winning blend of rural calm and legendary landmarks.

I thank you all again for your kind support. We value your feedback and suggestions so please do write to us at varun@versatilemedia.in.

Happy Reading!

Varun Malhotra

Publisher & CEO

P u b l i s h e r ’ s N o t e

PUBLISHER & CEO

Varun Malhotra

varun@versatilemedia.in

DIRECTOR

Pranav Khullar

pranav@versatilemedia.in

VICE PRESIDENT Shelly Chadha

ASSOCIATE EDITOR

Gagneet Kaur

ASST. EDITOR

Sayanti Halder

REPOTER

Kritika Dua

AGM SALES & MARKETING (MUMBAI) Aarti Rajkhewa

SR. MARKETING MANAGER

Nidhi Hinduja

CONSULTANT

Anindya Malhotra, Jitin Mann

ART DIRECTOR

Rakesh Kumar

ACCOUNTS Chandan Kumar Jha, Swati Jauhari

ADMIN HEAD

R Prem Lata

ASST. MANAGER ADMIN.Dilip Kaur

EXECUTIVE-CIRCULATION

Hari Puri, Sameer Singh

4 NOVEMBER 2018

OVERSEASCENTRE STAGE

HOMEWARD

16 BahrainBOOKMARK FOR BUSINESS TRIPSWith ideal backdrops for weddings and scenic facilities for organising confer-ences, Bahrain has tailor-made locales and facilities for organising meetings.

14 We look beyond the competitionTHE SHERATON GRAND BENGALURU WHITEFIELD HOTEL & CONVENTION CENTER BANKING ON GUEST LOYALTYGeneral Manager, Faiz Alam Ansari believes that an experience offered to a guest is what makes the difference between good and excellent in hotels.

6 .............................................................................................................................Trade12 ...................................................................................................................... Inbound15 ...................................................................................................................Outbound18 ...................................................................................................................... Aviation22 ................................................................................................................ Hospitality 30 .........................................................................................................Appointments

26 Andhra PradeshROOTED IN RICHNESS

Governed by various dynasties and empires, AP is bestowed with temples and traditions along with cascading waterfalls, gleaming lakes and lofty hills.

WHAT’S TRENDING20 ANTALYA SAYS ‘MERHABA’ TO MICEAIMS TO BECOME TURKEY’S LEADING BUSINESS DESTINATIONBesides being the main holiday destination on the Turkish Riviera, it is also a sought-after congress centre that is unfailingly trying to expand and diversify.

HOTEL FEATURE24 NOVOTEL HYDERABAD CONVENTION CENTRELIVE IN A SPECIAL WORLD

The newly-appointed General Manager, Manish Dayya shares that the driving force is delighting the guests everytime.

REGULAR NEWS

CONTENTPage No. 8

SPOTLIGHT

Nowadays, companies eye to offer more to their staff than just the blue-collar lifestyle restricted in a meeting room

to provide, memorable experiences and perks, all while encouraging an

amiable atmosphere that is conducive to productivity and innovation. Can a

rollercoaster ride close a deal or ignite a spark of creativity among colleagues? A new trend for hosting business events at

theme parks seems to suggest so

THEME PARKS OFFERING CARNIVAL OF MICE OFFERINGS

BEYOND THE BOARDROOM

RNI No. - DELENG/2013/48401 • Licence No. : F.2(T-3) 2013 • Posting Dt. 9-10/10/2018Place of Posting: NIEHOND 110028 • Reg. No. - DL(W)10/2208/2016-2018 • Date of publication 3-4/10/2018

TravelScapes_October_2018.indd 64 10/5/2018 12:09:15 PM

6 NOVEMBER 2018

GTC likely to be hosted in Zanzibar in 2019

Dar Group signed up for landmark Abu Dhabi hyperloop

Thomas Cook India opens new outlet in Delhi

EbixCash appoints Praveen Chugh as new COO for Agency Sales

The Global Tourism Council (GTC) core leadership visited Zanzibar on an invitation of the President of the African nation, Dr Ali Mohamed Shein for an exclusive meet to discuss the possibility of promoting tourism and culture between the two nations. The GTC Core Leadership – Iqbal Mulla, Chief Counsel, Rajiv Duggal, Deputy Chief Counsel along with Jilesh Babla, Director, Zanzibar Tourism Promotion Centre (ZTPC), visited Zanzibar and also attended the maiden Zanzibar Travel Show, which brought together stakeholders of the nation to promote the tourism offerings of the nation.

Throwing light on their discussion with the President, Duggal said, “After a very successful maiden convention in Egypt, we were invited to Zanzibar for an exclusive meeting with the President. During the meet, we discussed the GTC Business Convention 2019 which will be held in Zanzibar. The President’s office and the Ministry of Tourism and Culture of Zanzibar have explicitly assured complete support to bring Indian tourism delegation to Zanzibar to showcase the varied facets of this island nation and help improve bilateral tourist traffic and people to people exchanges.”

Hyperloop Transportation Technologies (HyperloopTT) has appointed leading design and engineering firm Dar Al Handasah to assist in bringing the Abu Dhabi commercial system to reality. Dar Al Handasah, the founding member of the Dar Group, an international consortium of professional service firms, joins the project as design lead and as the latest investor in HyperloopTT. Earlier this year, HyperloopTT signed an agreement with leading Abu Dhabi developer Aldar Properties, which, when executed, will allow for the creation of a new HyperloopTT centre including a full-scale commercial

Hyperloop system, an XO Square Innovation Center and Hyperloop Experience Center.An innovative transportation and technology company based in the US, HyperloopTT is focused on realising a system that moves people and goods at unprecedented speeds safely, efficiently, and sustainably, said a statement from the company. Through the use of unique, patented technology and an advanced business model of lean collaboration, open innovation and integrated partnership, HyperloopTT is creating and licensing technologies, it added.

Thomas Cook (India) extended its presence in Delhi-NCR with the inauguration of a new franchise outlet at Kamla Nagar. This expansion augments Thomas Cook India’s distribution and reaches in Delhi-NCR to 17 consumer access centres: six owned branches and 11 Gold Circle Partner (franchise) outlets. The Thomas Cook Gold Circle Partner programme is an exclusive franchise partner initiative that increases the brand’s presence-reach across the country, giving consumers access to the company’s products and services in metros/mini-metros and strongly emerging tier II and III markets. Rajeev Kale, President & Country Head-Leisure Travel & M.I.C.E, Thomas Cook (India) Limited said, “The North market continues to feature strongly as a prime driver, delivering significant growth of 32 per cent y-o-y for our leisure travel business. We have selected Delhi-NCR has as a strategic market on the basis of its significant potential and have hence selected one of Delhi’s prime localities for our new franchise outlet.”

As part of its plan to aggressively grow and invest in its B2B business, EbixCash, the financial exchange division of Nasdaq-listed Ebix, Inc., has appointed the current President of Travel Agents Federation of India (TAFI) and the Vice Chairman of the World Travel Agents Association Alliance (WTAAA), Praveen Chugh as the Chief Operating Officer (COO) of Agency Sales for Via.com, having acquired the assets of his company, Business Travels Private Limited.

While being given the mandate to grow the B2B business of Via through multiple sales and acquisition channels, Chugh has been empowered to recruit as many as one 100 domain-specific travel sales executives besides opening up new travel locations across the country. The appointment of Chugh also follows a number of key senior sales leadership hires in the corporate travel sector by EbixCash, for its corporate and luxury travel vertical, Mercury.

“We are simply excited to have Praveen Chugh on our side. His vast

experience, success record and contacts in the world travel industry provide us with an industry veteran who can lead Via B2B sales to new heights. He has the ability and drives to grow our Via Travel Division business at high double-digit rates,” said Robin Raina, Chairman, President and CEO, Ebix Inc. “We believe that the strength of our vast retail network, end-to-end enterprise travel technology and functionality, coupled with strong sales leadership, positions us to grow our travel business aggressively internationally.”

News

TRADE

Praveen Chugh

Rajeev Kale

TravelScapes_October_2018.indd 2 10/5/2018 1:16:54 PM

8 NOVEMBER 2018

Spotlight

Nowadays, companies eye to offer more to their staff than just the blue-collar lifestyle restricted in a meeting room to provide, memorable experiences and perks, all while encouraging an amiable atmosphere

that is conducive to productivity and innovation. Can a rollercoaster ride close a deal or ignite a spark of creativity among colleagues? A new trend for hosting business events at theme parks seems to suggest so

By Sayanti Halder

THEME PARKS OFFERING CARNIVAL OF MICE OFFERINGS

BEYOND THE BOARDROOM

NOVEMBER 18 9

Spotlight

Hurtling through the air at accelerating speeds, eating clouds of sugar, plummeting down synthetic mountains and racing tiny plastic jockeys in the hope of winning a stuffed caricature, nothing is quite like the childhood joy of spending a day in a theme park. Such happy memories fill most of the people with a fond nostalgia for roller coasters that carries on right through to adulthood. Given the partiality that we all have for theme parks, it is perhaps unsurprising that a new trend has emerged in the business world, which is broadening the scope of these fun-filled spaces. In the search for unique business destinations for meetings, conferences and team building days, a growing number of companies have begun venturing into these thrilling playgrounds for organising their company conferences or team-meets.

Consequently, several large theme parks are now marketing their sites as the ideal places to foster better working relationships or host an unforgettable event, which has opened up a whole new realm of business for this particular segment of the entertainment industry. Being able to offer both unique experiences and versatility is the holy grail of the Meetings, Incentives, Conference and Exhibition (MICE) industry. As a result, when a new opportunity arises that can provide something different and functional in addition to being exciting, event managers go flocking. There is a research suggesting that adrenaline is highly beneficial for meetings and events, for example, the high altitude and extreme speed of a rollercoaster releases heaps of endorphins. And there is no argument against the fact that a happy employee is a successful and productive employee.

The growing tendency to use theme parks for business trips ties into the rising trends of promoting happiness and well-being for employees and doing away with the stuffy corporate image. Naturally, this kind of treatment does not stop within an organisation but needs to go far beyond it as well in order to garner successful partnerships, gain invaluable long-term custom and earn an industry-wide reputation. What is more, in a world where colleagues of all levels are encouraged to socialise with one another and more CEOs are doing away with their stiff suits, theme parks provide the perfect playground for business events. In fact, a day at a theme park can do so much more than just an average day out, so it is a wonder the corporate world only recently started taking advantage of these unique spaces with the mission to impress and inspire.

BUSINESS ADD-ONSAccording to the recent Colliers International Report, Disney in Orlando attracted over 68 million visitors last year of which, approximately seven per cent of visitors constituted of MICE guests. The figure exceeded 15 per cent in Singapore’s Sentosa, given its exclusive conferencing facilities and proximity to the city. Theme park experiences, blended with MICE activities, should focus on the taste of guests from the largest source markets in the respective cities. For instance, in the UAE, growing demand has been witnessed from the Middle East, India and China. Hence, the importance of aligning design, facilities and themes to the tastes and preferences of these visitors would potentially augment visitation. As per the report, almost every globally-reputed park is attracting

over 10 to 12 per cent of international MICE crowd per year.

Theme parks provide infrastructure and support services to host business and social events. The opportunity to have such unique and memorable backdrops set these locations apart from other venues. Thus, providing tailor-made packages for events or conferences, tend to boost attendance at parks and align itself with the concept of providing exclusive experiences. However, in order to compete with the stiff competition from the rest of the MICE world, theme parks cannot rely solely on their pre-existing attractions. Instead, they must continue to add that little something extra. In response to their growing popularity as a MICE destination, several amusement parks are expanding their corporate facilities and range, as well as increasing privileged access for business visitors.

For example, Chessington World of Adventures, a UK theme park that receives more than two million visitors a year, has introduced team-building packages where clients can gain VIP access to the park’s biggest attractions. According to a report, offering flexibility and a wide range of activities is crucial to business acquisition for theme parks. In fact, offering large spaces is a key factor in attracting event organisers, Disneyland Paris offers themed evenings for 15,000 guests, with a heavy focus on providing bespoke experiences for potential corporate customers, while the Europa Park in Rust, Germany boasts facilities for an incredible 100,000 business delegates. We further speak to some of the leading names in the theme-park world to evaluate the innovative offerings that this segment of emerging tourism has to propose for the MICE travellers.

Welcoming over 20 million visitors a year, Resorts World Sentosa (RWS) is a highly popular lifestyle destination with both locals and tourists from across Asia-Pacific with its five award-winning attractions comprising the Universal Studios Singapore, S.E.A. Aquarium, Adventure Cove Waterpark, The Maritime Experiential Museum and Dolphin Island, as well as luxury hotels, celebrity chef restaurants and a world-class convention centre all in one location. Our flagship theme park, Universal Studios Singapore, was awarded ‘No. One’ Amusement Park in Asia by TripAdvisor Travellers’ Choice 2018 for five consecutive years, while our water-themed attraction, Adventure Cove Waterpark was consistently ranked Top 10 Water Parks in Asia for four consecutive years.

As the region’s premier MICE destination, RWS is able to offer clients a full and diverse suite of both state-of-the-art and unconventional meeting facilities and venues. The integrated resort has successfully

differentiated itself in being able to effectively blend business and leisure into a total experience in one single destination. The five attractions of RWS are extremely popular as fun, immersive and alternative MICE venues for clients looking for a different experience. After formal conferences and meetings at the Resorts World Convention Centre, clients can continue their evenings at unique venues such as a mesmerising banquet at the Open Ocean Gallery in the S.E.A. Aquarium after a leisurely stroll to view the over 100,000 spectacular marine animals. In April 2016, Universal Studios Singapore hosted an iconic Asia Red Carpet and Fan Premiere for box-office hit movie where the theme park welcomed Hollywood A-listers. Both Universal Studios Singapore and S.E.A. Aquarium also offer specially-customised scavenger hunt programmes for clients who would like to introduce team-building fun into their corporate outings.

Chow Keng HaiSenior Vice President-Resort Resorts World Sentosa

10 NOVEMBER 2018

The rising trends of promoting happiness and well-being for employees and to diminish the stuffy corporate images, many companies are now exploring innovative locations for team-building activities. Theme parks are now be considered as the next MICE destination as companies are required to offer more to their staff than just the four walls of an office and the traditional nine-to-five work life. They need to provide stimulation that promotes productivity and innovation. As all levels of corporates are encouraged to socialise, theme parks provide the perfect playground for business events and team-building activities. The reminiscence of happy

childhood memories, adventure games and roller-coaster rides can bring out the best of an individual.

There are a wide variety of activities for MICE groups to explore at IMG World of Adventure Park, Dubai’s first mega themed entertainment destination promising visitors from around the world. We have conference and banqueting facilities with purpose-built facility rooms for unique break-out sessions for groups of all sizes. There are themed private dining rooms and tailored menus to please any palate and a host of customised experiential packages. IMG Worlds of Adventure covers an area in excess of 1.5 million sq ft. with the capacity to welcome over 20,000 guests a day.

Ocean Park is just a few minutes away from the city centre of Hong Kong, making it a favourable location for international businesses that are looking for a suitable location for MICE activities. The VIP lounge located in front of the giant viewing panel of The Grand Aquarium and Applause Pavilion are some of the ideal places in the park for MICE activities. For those wanting to experience local culture, we also offer local-themed dinner at the Park’s Old Hong Kong where guests can admire streetscapes of Hong Kong during the ‘50s to ‘70s and savour a range of authentic local street food. Depending on the size of the MICE group, the Park offers hospitality privileges including express admission to the Park, priority access to designated rides and attractions with Ocean FasTrack for VIPs, Ocean Park-themed souvenirs, welcome drink coupons and other in-park discount coupons for the MICE groups visiting the Park.

Additionally, Ocean Park also offers award-winning Corporate Training Schemes for the business community. Incorporating the park’s natural setting, animals and rides, these training sessions work towards fostering individual potential, enhancing teamwork, contributing to society and caring for our planet. Right at the doorstep of Hong Kong Ocean Park are the new Hong Kong Ocean Park Marriott Hotel, the first-ever city resort and MICE hotel at the park. The hotel comprises 471 guestrooms and suites which combine modern design with nature-inspired décor, along with versatile event space including an expansive pillar-free ballroom and flexible meeting spaces which can be configured to suit any agenda. For MICE travellers looking to host inspirational and creative events, the resort offers extensive outdoor facilities and special access to Ocean Park for exclusive meeting options.-

Theme parks and water parks have a great opportunity to work as MICE destinations and also compete with the existing ones. Partnerships with hotels in conjunction with the development of multipurpose spaces will allow meetings, conferences and events to take place in ‘non-traditional’ locations. Currently, our park hosts meetings for local businesses who desire to provide a unique experience for their colleagues. Meeting time is coupled with waterpark time and this blend offers a great balance of the business and the entertainment, which also acts as an incentive for the employees. As time is a precious commodity, the availability of meeting space coupled with an experience of the waterpark is of great value.

Our park has a distinct advantage in this area. Wild Wadi Waterpark is owned and operated by Jumeirah International. We benefit because of this, both in providing support to the hotels for their events and working with the business that better fits our capabilities. We are expanding these opportunities and seeing this as an augmenting segment of the business. Having the great facilities the hotel offers, coupled with the uniqueness of the waterpark experience, is desirable to our guests and sets us apart from the more traditional experiences. With the plethora of options available, being able to set ourselves apart and provide something unique is of great benefit.

Komal SethIndia Representative, IMG Worlds of Adventure

Vivian LeeExecutive Director of Sales, Marketing & Public Affairs, Ocean Park

Chris Swartz Waterpark Manager, Wild Wadi Waterpark

Spotlight

12 NOVEMBER 2018

News

INBOUND

India is the third highest in spending from domestic visitors

Tourists in J&K safe like elsewhere in India: Governor

Alphons heads UNWTO’s Programme and Budget Committee meeting

Cruise Tourism to generate 2.5 lakh jobs in the coming 10 years

Stressing on the need for changing negative perception about Kashmir, Governor Satya Pal Malik said tourist in Jammu and Kashmir (J&K) are as safe as they are in any other parts of India. Governor said this during the inauguration of the three-day Kashmir Autumn FAM (Familiarisation) Tour-2018, organised by the tourism department of Kashmir, at the Sher-i-Kashmir International Conference Centre (SKICC), Srinagar for the domestic travel trade.

Welcoming the guests from the tour and travel sector who have come from all over India to participate in this

familiarisation tour programme. He exhorted the participants to encourage visitors to visit the state and experience its natural beauty and warm hospitality of the people.

Governor observed that the central government is making every possible effort for ushering Kashmir into an era of peace and rapid development and noted that Kashmir is witnessing a shift towards normalcy, which he said is evident from the incident free and peaceful conduct of polling during the urban local bodies elections in the state. He stressed the need to change Kashmir’s perception.

K J Alphons, Minister of State (IC) for Tourism, along with a delegation of senior officials attended the 109th session of United Nations World Tourism Organisation (UNWTO) Executive Council in Manama, Bahrain. During the opening day of the Executive Council meeting, Alphons chaired the ‘Programme and Budget Committee’ meeting of UNWTO. The three-day session of UNWTO Executive Council began on October 30, 2018. The Executive Council discussed

several topics on the agenda that are related to the development of global tourism sector.

In his opening remarks, the Minister highlighted the role of tourism in socio-economic development through job creation, enterprise and environment development and foreign exchange earnings. As the chair of the committee, the Minister informed the session that for the first time, UNWTO had a surplus budget and most of the arrears due have been paid.

WTTC’s Power and Performance ranking have placed India at the third spot when it comes to domestic spending, after China and USA respectively. The report revealed that the absolute growth of domestic spending was 2.6 times higher than that of visitor exports over the seven years to 2017. At the global level, domestic spending has grown on average by four per cent per year between 2011 and 2017. Over half of the absolute growth in domestic travel and tourism spending over the past seven years has come from China alone. Domestic spending is the money spent by residents of a country for both business and leisure trips that take place in that country. Nearly three-quarters of all travel and tourism spending (72.3 per cent) is from domestic tourists. While money from domestic tourism is not new money to the country, its use in terms of informing residents of countries’ natural and cultural attributes and engendering a source of pride is essential for social harmony.

Cruise tourism in India seems to be finally taking off in a big way with the launch of ‘Angriya’ luxury cruise between Mumbai and Goa, recently flagged off by Nitin Gadkari, Minister for Road Transport & Highways, Shipping and Water Resources, River Development & Ganga Rejuvenation, Government of India and Devendra Fadnavis, Chief Minister of Maharashtra. According to Gadkari, cruise tourism has tremendous potential in India. “There is a projection that there will be 40 lakh tourists both international and Indians by 2040. Out of that, 32 lakh tourists will come to

Mumbai. It will give a boost to Mumbai’s economy and also provide employment to 2.5 lakh people in 10 years,” Gadkari informed.The service will operate four-times-a-week (two times each both ways)

starting at 4.30 pm from Mumbai and reaching Goa next morning. The ship is named after the Maratha Naval Admiral Kanhoji Angre and the sunken coral atoll Angria Bank, near Vijaydurg. Accommodation

onboard Angriya includes 104 rooms ranging from dormitory to deluxe to luxury suites. There are rooms on the underwater level too. The ship will sail from Ferry Wharf at Princess Dock in Mumbai, where the Ministers’ also inaugurated the new domestic cruise terminal building that was thrown open by the Mumbai Port Trust. Angriya offers two restaurants, six bars, an infinity pool and a spa. There are rooms offering traditional Japanese style seating with single and double beds. The ship has a capacity to accommodate 399 passengers and 67 crew members.

14 NOVEMBER 2018

CENTRE STAGE

With the recent launch of the largest convention center in Bengaluru, how will your hotel further augment the growing demand for meetings and conferencing space in India?Having the largest and the grandest convention center in a hotel, in Bengaluru, is in itself a very big competitive advantage. We provide our guests with state-of-the-art technology and services so as to help them facilitate their MICE events in the best way possible.

What, according to you, is the differential factor of the hotel? In the centre of Bengaluru’s IT Hub with close proximity to the airport, The Sheraton Grand Bengaluru Whitefield Hotel provides convenience for our guests who are always on the go. The hotel stands out in the hospitality sector because it has the grandest convention center in the hotel premises itself. With a capacity of 2000 guests, 12 break-out rooms, equipped with modern technology and accessibility to the signature Sheraton services, the convention center is the ideal place to host any MICE event.

Amidst a highly competitive marketplace where MICE hotels face challenges in retaining a share, how is the property planning to sustain its identity in the coming years? The Sheraton Grand Bengaluru Whitefield Hotel and Convention Center makes

sure its guests have an unforgettable experience during their stay at the hotel. With unique services and the signature Sheraton style hospitality, we ensure our customers’ satisfaction, which in turn will give us their loyalty and continued support. The key to maintaining our standards lies in our consistent training on service deliverables.

What is the customer segmentation of the property? Any new segments you would be looking at? Our target audience comprises the MICE travellers who are looking for a huge meeting space, families and single tourists who visit the city for a vacation. Since we are centrally located, we cove the customer segment comfortably. Additionally being part of Marriott International, the brand campaign, Shaadi by Marriott is underway and we do expect to enter this customer segment in a considerable manner.

Being the captain of the ship, what all survival strategies you have in mind? Guest satisfaction and constant innovation are some of the strategies that we continuously strive to excel at. The Sheraton Grand Bengaluru Whitefield Hotel looks beyond the competition and focuses on what really works to reign in the hospitality sector.

In today’s time, when the competition is getting tougher for the hotels, it becomes even more important for the general managers to keep abreast about the technological advances and innovations in the products. The Sheraton Grand Bengaluru Whitefield Hotel recently announced the opening of the grandest convention center in the city, which is expected to add great value to the hotel’s y-o-y growth. Faiz Alam Ansari, General Manager of the property and an industry veteran having over 20 years of expertise, believes that an experience offered to a guest is what makes the difference between good and excellent in the hospitality sector and that is how his hotel, with the recent addition, aims to hand out smiles to its guests.

The Sheraton Grand Bengaluru Whitefield Hotel & Convention Center banking on guest loyalty

We look beyond the competition

By Gagneet Kaur

News

NOVEMBER 18 15

OUTBOUNDTTB adopts approaches to double Indian visitors

Jamaica launches tourism-friendly programme

According to a recent report, Queen Rania of Jordan, in presence of the all the highest dignitaries of the Jordan Tourism Board, claimed that tourists, nowadays, prefer an unconventional experience and Jordan has so much to offer to tap that very segment of ‘unconventional and unseen’. The Queen has been working tirelessly to raise further awareness of its many assets including one of its most popular bucket list destinations and UNESCO sites, Petra, as well as pointing out the continued calm in the capital of Amman.

Talking about Jordan as a welcoming place for holidaymakers, Queen Rania said, “Here in Jordan, we see tourists as more than

visitors; we see them as our guests. People will invite you to share a cup of tea or a meal. You will always get a warm welcome.” With such unparalleled services and products and definite safety, the destination aims to promote itself as an ideal destination for women travellers. “Jordan is blessed by nature and is rich in culture and heritage, offers complete safety and security, with a rich travelling experience that is full of adventure, great food, luxurious accommodation and historical sites. All this and more contribute to the factor of gradually becoming an all-women destination for the tourists from across the world,” the Queen added.

Seeking to advance the use of innovation and cutting-edge technologies into cultural tourism practices, destinations and products, the International Seminar on Harnessing Cultural Tourism through Innovation and Technology will be held in Hamedan, Iran from November 12 to 14, 2018. The seminar, which also spans the UNWTO Affiliate Members’ 40th plenary, is jointly organised by UNWTO, the Iran Cultural Heritage, Handicraft and Tourism Organisation, and Alisadr Tourism Company.

The seminar recognises the significance of innovation in managing and promoting cultural tourism, which is one of the largest global tourism markets and the opportunities of integrating innovative governance into the management of cultural tourism destinations.

With a view to double visitors from the Indian market, up from the meagre 32,000 recorded last year, the Taiwan Tourism Bureau (TTB) has opened its first information centre in Mumbai. Moreover, TTB has a range of activities planned for the consumers and as well as the travel trade starting end of this year. This office in Mumbai located at the TAITRA (Taiwan External Trade Development Council) Taipei World Trade Center Liaison Office in the Cuffe Parade area of Mumbai that was inaugurated by Dr Trust Lin, Director, TTB-Singapore Office, Chung-Kwang Tien, Representative of the Taipei Economic and Cultural Center in India, Rupa Naik, Senior Director of WTC Mumbai and Jennifer Makhecha, Chairperson, Taiwan Chamber of Commerce Mumbai (TCCM).

Lin said, “In the last quarter of 2018 and in 2019, we will be conducting increased B2B and B2C activities such as advertising, joint promotions, marketing activities, FAM trips for the media and the trade and roadshows. We will also undertake joint marketing

promotions apart from participating in trade exhibitions across India to bring awareness among travel agents, the media and consumers about Taiwan as the perfect destination. We will also be focusing on specialised segments such as golf to drive growth from the top layers from the Indian market.”

He added that in 2017, Taiwan had over one crore tourists coming from aboard but only 32,000 tourists from India. “Our aim is to double or triple the number of the visitors from India. ITaiwan is the number two cruise destination in Asia. Last year, there were one million cruise passengers to Taiwan and the destination is working to further enhance this segment.”

In a bid to provide the better understanding about the tourism industry at the grass root level, the Jamaican Minister of Tourism, Edmund Bartlett has officially launched the Hospitality and Tourism Management Programme (HTMP) for the global travel trade. It is a first-of-its-kind certification programme developed by the American Hotel & Lodging Educational Institute (AHLEI) which will allow candidates to understand tourism at the entry level. The Jamaican Ministry of Tourism has spent USD 100 million to launch the programme, an initiative being done in collaboration with the Ministry of Education, Youth and Information.

Bartlett explained that “the objective of providing skill training and enabling certification of competence is one of the basic and fundamental developments that

must happen in ensuring the building of the human capital within our country and specifically tourism. This has become even more necessary as the sector experiences exponential growth.” He further added, “50 years ago, 400,000 people visited Jamaica and spent USD 87 million; last year, 4.3 million people visited the island and spent USD three billion. In the same period, 50 years ago, we employed 9,000 people and this year, up to August, we employed 120,000 people directly.”

Jordan promotes itself as all-women’s destination

Seminar on cultural tourism to be held in Iran

16 NOVEMBER 2018

SUBMERGE IN MORDENISATIONAt the BEICCThe Kingdom has made significant progress in becoming internationally attractive to exhibition and conventions since the Royal Decree was issued to organise the tourism, exhibitions and conventions sector, with the aim of attracting the biggest and most important events to Bahrain and putting together a tourism, exhibition and conventions organisational and legislative structure for the sector. On a yearly basis, the Kingdom hosts a huge number of major specialised local, regional and international events under the roof of the Bahrain International Exhibition and Convention Centre (BIECC). These events cover a diverse number of sectors including trade, industrial, cultural, art, entertainment and services. Organised with generous budgets, BEICC can create the ideal facilities for conventions or exhibitions for companies, who come to Bahrain to discover the latest innovative ideas and creative products.

Overseas

BAHRAIN Bookmark for business trips

A nation comprising more than 30 islands in the Arabian Gulf, the Kingdom of Bahrain was perhaps one of the first Arab countries to realise the rapid increase of business travellers seeking beyond the apparent borders of the region. With ideal backdrops for weddings and scenic facilities for organising conferences,

Bahrain has tailor-made locales for every travellers’ mode of meetingBy Sayanti Halder

NOVEMBER 18 17

DISCOVER THE WILD SIDEAt Al Areen Wildlife Park & ReserveExtinction is not a thing of the past. Bahrain was perhaps the first Arab country to realise the rapid decline of many native wild animal populations in the region and the urgent need to implement safety measures that could ensure their survival. The establishment of AlAreen Wildlife Park and Reserve was as a response by the Kingdom of Bahrain to the conservation of wildlife in the Middle East. Ideal for a post-convention trip or an incentive tour for the corporate and their team, such project brings out the uniqueness of how a company thinks when it comes to its brand imaging, team building or work culture. This reserve also offers with an opportunity of getting close to the rich wildlife and safari offerings in the sidelines of one’s business trips.

HEED THE HISTORYAt Sheikh Salman bin Ahmed Al Fateh FortMajestically located on the eastern side of the kingdom, Sheikh Salman bin Ahmed Al-Fateh Fort, commonly known as Riffa Fort, is a historic landmark and stands witness to one of the most important junctures in Bahrain’s history. Within its beautiful architecture lives the memory of Bahrain’s uling family, where a series of events organised by the Ministry of Culture has brought it back to life, showcasing the massive interior space ideal for an unconventional convention and overlooking at a vast valley that resonates the past Bahraini days. This historic landmark stands witness to several conferences and incentive gatherings, every year and is ideal for adding uniqueness in the way and venues, where meetings are hosted.

INCENTIVISE WITH ADVENTURE At the Al Dar IslandsCentral to life in Bahrain for centuries, pearl diving has to be the quintessential Bahraini experience. The beach resort of Al Dar Island offers regular pearl dives and cruises to Jarada Island where travellers might find themselves sunbathing on the spit of white sand and bobbing in its clear waters, all on their own. In addition to pearls, one may also get the chance to see up to 30 types of coral and more than 200 species of fish. Dolphin watching along the many surrounding coral reefs is another popular pastime and they are best spotted at every sunrise or sunset. A post-meeting, one-day excursion to the pearl reefs or a dhow trip offers an even more authentic experience to one’s business trip to Bahrain, leaving no stones unturned.

Overseas

18 NOVEMBER 2018

IATA predicts 8.2 billion air travellers by 2037

Wow Air to connect Delhi with Vancouver

Drukair launches first non-stop flight between Guwahati and Singapore

Jet Airways seeks loan moratorium to ease a cash crunch

The International Air Transport Association (IATA) reveals the present trends in air transport. The latest update to IATA’s 20-Year Air Passenger Forecast, states that passenger numbers could double to 8.2 billion in 2037. This shows the increasing eastward shift from the center of gravity of the industry is behind the continued strong growth. Over the next two decades, the forecast anticipates a 3.5 per cent Compound Annual Growth Rate (CAGR), leading to a doubling in passenger numbers from present levels. The association warned, however, that growth prospects for air transport and the economic benefits are driven by aviation, could be curtailed if protectionist measures are implemented by governments.“A doubling of air passengers in the next 20 years could support 100 million jobs globally. There are two important things that stand out about this year’s forecast. Firstly, we are seeing a geographical reshuffling of world air traffic to the East. And secondly, we foresee a significant negative impact on the growth and benefits of aviation if tough and restrictive protectionist measures are implemented,” said Alexandre de Juniac, IATA’s Director General and CEO.

Icelandic long-haul budget carrier Wow Air, which is set to commence its flight services to India from December, said that it plans to fly to Vancouver in Canada from New Delhi, starting June next year. The proposed flights on the New Delhi to Vancouver routes will operate thrice a week . Wow Air has also announced inaugural fares starting INR 21,999 for an economy class and INR 63,610 for the business class travel on the New Delhi to Vancouver flight. The transatlantic airline in May announced services from New Delhi to multiple destinations in North America and Europe through its Reykjavik hub in Iceland from December.

Drukair Royal Bhutan Airlines has launched a non-stop service between Guwahati and Singapore. With this service, Changi Airport now has a link to the 16th city in India. This new route marks the first direct connection between North-East India and Singapore. Lim Ching Kiat, Managing Director of Air Hub Development, Changi Airport Group, said, “We are pleased to launch the first non-stop service between North-East India and Singapore with our valued partner Drukair. India is the third largest tourism source market for Singapore and one of Changi Airport’s key growth markets. This new route further enhances connectivity between Singapore and India, bringing the city links to a total of 16. We look forward to welcoming more

travellers from Guwahati, who can tap Changi’s extensive network to destinations in Asia such as Australia, China, Indonesia and Japan.”

From September 29, 2018, Drukair commenced twice-weekly flights from Guwahati to Singapore. The introduction of this new service is expected to reduce travel time from almost 10 hours, including transfers, to four hours and 30 minutes. India is Changi’s sixth largest market, registering more than 4.5 million passenger movements in the past 12 months, growing at 14 per cent year-on-year. With the additional services, Changi Airport will be connected cities in India by some 280 weekly one-way services.

Jet Airways India Ltd. has approached banks for a moratorium on loans and asked for fresh funds to ease a cash crunch, according to people with direct knowledge of the matter, adding to signs the carrier is sliding deeper into trouble. The airline has already grounded about a dozen planes as part of a review of its network aimed at reducing unprofitable domestic routes. The Mumbai-based carrier is also studying to lay more employees in non-core areas mentioned a recent report.The moves show India’s biggest full-service carrier, unprofitable in nine of the past 11 years is struggling for survival as two-cent fares in one of the world’s most expensive places to buy jet fuel negate the gains from a surge in domestic passenger numbers. Indian banks, having suffered setbacks from lending previously to

failed Kingfisher Airlines, had earlier rebuffed Jet Airways with their reluctance to extend additional loans to the company. The carrier is continuously evaluating the commercial viability of its operations and will make announcements on specific measures, spokesman for the company said in an emailed statement.“The board approved turnaround strategy is under implementation. The strategy encompasses various cost-reduction and revenue enhancement initiatives including working on restructuring of our balance sheet via debt-reduction, streamlining cash flows, payroll optimisation, exploring funding options such as capital infusion, monetisation of company’s stake in its loyalty program and several other measures, to realise higher productivity and operational efficiencies,” the company said in the statement.

News

AVIATION

20 NOVEMBER 2018

Aims to become Turkey’s leading business destinationANTALYA SAYS ‘MERHABA’ TO MICE

Antalya is a city full of sunshine and opportunity, a place where work and leisure go hand in hand. Besides being the main holiday destination on the Turkish Riviera, it is also a sought-after congress

centre that is unfailingly trying to expand and diversify its tourism revenues and offerings

Spread over verdant landscapes that run parallel to the turquoise coast, Turkey is certainly a ‘must-visit’ name in almost every second travel list. With its blue sea, the luminous sky, the metamorphic colour of its mountains and lush green vegetation, this sea and culture paradise is a festival of colours, has also taken up a leadership position in the MICE industry. MICE travel in Turkey is increasing at an incredibly fast pace, with the country being ranked one of the world’s top 10 meeting and congress destinations. The Turkish Ministry worked for years to encourage other regions and cities within the country, to grow and develop its tourism and MICE portfolio, namely Antalya, which saw a positive impact on the growth of tourism and business travel.

Situated at the end of the gulf, from which its name was derived, Antalya, a part of Turkey’s popular Mediterranean coastline and an international tourism destination with numerous facilities, has become the country’s leading

convention tourism city. According to a recent report, 24.3 per cent of convention and event managing companies choose Antalya with Istanbul behind at 22.9 per cent, Ankara at 14.2 per cent and İzmir at 12.9 per cent. For those on the search for a unique convention and incentives destination, Antalya boasts a capacity to accommodate more than 50, 000 delegates. The recent ACE of MICE, hosted in Antalya, attracted 262 participants from 25 countries this year, around 40 per cent growth last year, with around 13,000 professional visitors.

A significant buzz initiated from 2012, when the ABTA -UK Travel Agents Association and Irish Travel Agents Association (ITAA) general assemblies were organised in this destination. Antalya, being a growing destination, with its MICE products being in the nascent stage, boasts both extreme good value-for-money and high standards of accommodation and service in addition to a warm, sunny climate and an exhaustive range of leisure facilities. With its spacious

convention halls and modern hotels, Antalya is reputed for offering class-apart facilities ideal for organising a congress or business gatherings of any size. These and more are the samples of why Antalya is now one of the preferred cities for international congresses and events. Today, Antalya has also taken up a leadership position in the MICE industry. The city has seen its tourism trade grow in 2017 and surpass 2016 figures.

The number of tourists reached 7.2 million in the first eight months this year when last year the number reached 6.4 million for the whole year. One of the major attractions was the EEMA (Event and Entertainment Management Association) Global Leadership Retreat, a four-day convention for India’s event planners industry. And to strengthen its global positioning, Antalya recently signed a ‘Sister City Agreement’ with Miami in the United States. Antalya also launched a popular new theme park, The Land of Legends Theme

Park, the most significant leisure and entertainment park in Turkey. The destination welcomed half million visitors in its first three months of operations. All the efforts have meant that Antalya will shine into the future as leading global destinations for the MICE industry.

MICE travel in Turkey is increasing at an incredibly fast pace, with the country being ranked among the world’s top 10 meeting and congress destinations, it was revealed. The city of Istanbul ranks eighth on the global leaderboard because it is a bridge between East and West, both in terms of trade and culture. Shifting the focus from the conventional spots, Antalya is therefore exceptionally well-positioned to attract more influx of both business and leisure tourists and garner revenue through the tourism of congress. We further speak to some of the industry captains, representing the country, to recognise what they have to estimate about this upcoming spot in the global MICE map.

What’s Trending

By Sayanti Halder

NOVEMBER 18 21

What’s Trending

“In 2015, Antalya successfully organised the G20 summit, positioning the city as one of the most popular MICE tourism destinations in the world. For the Turkish corporate and beyond. Antalya, part of Turkey’s popular Mediterranean coastline, has become the country’s leading and the most demanding convention tourism city. Some 24.3 per cent of convention and event managing companies choose Antalya, with Istanbul behind at 22.9 per cent in 2017. The city has seen its tourism trade grow with every passing year. Majority of the hotels in Antalya operate within the context of the all-inclusive system that gives the corporates a better advantage while calculating their costs. During the spring and autumn period, a comparatively low season for Antalya, Indian companies may find more competitive prices for their events. In 2018, Antalya has hosted a good number of MICE group from more than 50 different countries of the world.”

“While MICE travel in Turkey is increasing at an incredibly fast pace, Antalya is sharing the glory of Istanbul and is fast becoming the MICE hub of Turkey. The most sought-after wedding destination in the region and extremely popular with leisure groups since it lies on Turkey’s popular Mediterranean coastline, Antalya has become the country’s and the region’s leading convention tourism city. The hotels and congress centres are eager to improve themselves and have up-to-date technological infrastructure and can accommodate any event of any size. There are two airports hosting direct flights from most of Europe and neighbouring countries by several airlines. There are several indoor and outdoor activities for any guest all around the year. All that Antalya has to offer, explains why it is the destination for all kinds of events such as dream-like weddings as well as the sought after MICE gatherings.”

“In the ancient world, Antalya and its environs were home to countless civilisations and cultures. Because of this, the region was named as Pamphylia or ‘the land of all people, the place where cultures meet’. For thousands of years, the culture was of great importance for Antalya and its surroundings and the tradition continue even today with its activity in the tourism sector. Antalya, which hosts millions of tourists every year, both Turkish and international, has become one of the most prominent touristic regions in the Mediterranean. Antalya certainly deserves the recognition of the tourism industry with its hundreds of kilometres of coastline, a constant year-round favourable climate, with its historical heritage, remarkable cultural and art festivals which have international fame. And MICE tourism cannot stay unrecognised in this region. In addition to all these characteristics, we must add that Antalya ICF Airport, chosen as the best European Airport in 2011 among the airports, which are welcoming between 10 and 25 million passengers in a year around.”

“We are looking for a possibility of establishing direct flight connectivity between India and Antalya because we believe that there is a strong potential in the India market and Indians are moving to Turkey in huge numbers. On the other hand, there is so much to offer in Antalya region but unfortunately, there are no direct flights from India that may help the travellers explore more of Antalya. We are also planning for cash-incentive proposals to attract more business in Antalya and plan to support all private organisations, tour operators, travel agency or even airlines, directly and monetary-wise. Being the second largest international airport in Turkey, with over 30 million international passenger’s traffic each year, we still lack passengers from India. We aim to have strategic marketing plans to attract a wide-body like IndiGo or Air India for connecting these two countries. If we are able to manage a direct flight, travel to Antalya would be cheaper and easier.”

Deniz ERSÖZ, Culture & Tourism Counsellor Turkish Embassy in New Delhi

Davut Çetin, President, Antalya Chamber of Commerce and Industry (ATSO) & President, Antalya Convention Bureau

Semra Sürücüoğlu, Chairman, CoCo Tour

Egemen Ateş, Assistant Manager - Aviation Marketing & Commerce, Fraport TAV Antalya Airport

News

22 NOVEMBER 2018

HOSPITALITY

IHG enhances online search for MICE spaces worldwide

Ascott opens first property in Africa

Gulf Convention Centre unveils the dramatic makeover

The Fern Residency opens in Parbhani, Maharashtra

InterContinental Hotels Group (IHG) has collaborated with Social Tables to launch the company’s new groups and meetings digital experience. The new collaboration aims to bring together groups, meeting and event planners, to more than 5,400 IHG hotels around the globe, making it simple to source and compare venues, using search technology powered by Social Tables. The new digital platform allows event planners to easily choose the ideal space. It contains important information including hotel and meeting room details such as room capacities, floor plans and interactive maps, along with image galleries and nearby attractions.

Derek DeCross, Senior Vice President- Global Sales at IHG said, “We have hotels with meeting space in more locations around the world than anyone else, so it is critical we make it easy to access all the information our meeting planners and customers need to select and book the right location. With each event being unique, meeting and event planners need real-time access to capacity information and robust content that will help make their decision and that is what we set out to do.”

With the information provided by the website,

searchers can find exactly what they are looking for based on location, capacities and amenities across IHG’s 15 brands including InterContinental Hotels & Resorts, Crowne Plaza Hotels & Resorts, Kimpton Hotels & Restaurants and Holiday Inn Hotels.

DeCross added, “We’re investing in our groups and meetings experience with programmes such as this one to enhance the experience for all customers. With our new online platform, we can truly showcase our portfolio of leading brands and give meeting planners, from occasional to professional, the ability to find the best hotel to fit their needs and requirements.”

The Ascott has cemented its footprint on the African continent with the opening of its first property in Accra, the capital of Ghana. Kwarleyz Residence, which is managed by Ascott, will be the first upscale international-class serviced residence to enter the Ghanaian market. Thomas Wee, Ascott’s Deputy Managing Director

for the Middle East, Africa, Turkey & India said, “The opening of our first property in Africa, Kwarleyz Residence, enables our worldwide network of corporate clients and the growing international travellers to experience Ascott’s award-winning hospitality in another continent. Africa is the world’s second fastest-growing economy after Asia and we see great potential in the region’s hospitality market. Africa’s huge economic growth is fueled by massive infrastructure development, favourable investment policies and a young population. With our strong expertise in hospitality management, Ascott aims to set the benchmark in the region by offering business and leisure travellers world-class extended stay accommodation and superior customer service.”

Wee further added, “In addition to Kwarleyz Residence, we have secured a contract to manage Ascott 1 Oxford Street, which will open in the heart of Accra in 2019. Ascott expects strong demand from the influx of business and leisure travellers as foreign direct investment continues to increase rapidly in this economic and administrative hub.”

The Gulf Convention Centre, one of Bahrain’s leading conference and exhibition venues located adjacent to the Gulf Hotel, recently unveiled a vibrant new look at its opening ceremony. Guests were greeted with an artistically remodelled foyer, with marble and wood finishes. The Dana Hall boasted an opulent look with a sophisticated colour palette.New additions in the hall include the installation of five video wall screens and audio equipment. The main hall offers a seating capacity of up to 3,000 guests for cocktail receptions and 1,260 for an elegant banquet.

The Fern Hotels & Resorts announces the opening of The Fern Residency, Parbhani, Maharashtra, located in the MIDC area of the city. The 35 room hotel is a mid-scale property best suited for the needs of the business traveller. Commenting on the opening of the hotel, the COO of The Fern Hotels & Resorts, Suhail Kannampilly said, “The Fern Residency, Parbhani, will provide the best hospitality in this rapidly growing city. This is our 56th hotel, which we have opened in Maharashtra. We have a sizable presence in the state and we are keen to increase the number of hotels in the state.” The hotel also boasts of a swimming pool and various eating and banqueting options. The dining options comprise of multi-cuisine restaurant and bar by the poolside.

News

NOVEMBER 18 23

HOSPITALITY

Best Western announces new hotel in Vietnam with 1,000+ rooms

Emaar Hospitality Group hosts India’s leading travel trade partners

Salt opens the first hotel in Mauritius

Ramada by Wyndham hits 100-hotel milestone in China

Best Western Hotels & Resorts announced the signing of a new upscale hotel overlooking Ha Long Bay, the iconic UNESCO World Heritage site in Vietnam. Developed by Doji Land Real Estate Investment Company Limited, the Best Western Premier Sapphire Ha Long is a new 31-story project that is currently rising in the heart of Ha Long City’s hotel district. It will feature more than 1,000 spacious guestrooms, business and leisure facilities and panoramic views of the bay. The hotel is scheduled to open its doors in the fourth quarter of 2020.

Upon opening, this exceptional hotel will feature 1,008 residential-style rooms with a minimum size of 35 sq mt. and a choice of

one or two bedrooms. Each unit will feature contemporary décor, a private balcony and modern technology, including complimentary Wi-Fi. “Best Western is excited to announce the signing of the Best Western Premier Sapphire Ha Long, as this hotel reflects our brand’s commitment to bringing world-class hospitality to Asia’s most attractive destinations,” said Ron Pohl, Senior Vice President and Chief Operations Officer for Best Western Hotels & Resorts. “We look forward to providing travellers visiting the historically-rich and captivating coast of Ha Long Bay with the elevated style and luxurious amenities that are signatures of our Best Western Premier brand.”

Emaar Hospitality Group, the hospitality and leisure business of Emaar, recently organised a three-city networking event in India to highlight its differentiating strengths and welcome guests from India, the largest tourism market of Dubai. The networking events were held in Mumbai, Bangalore and New Delhi, in partnership with Nijhawan Group, which handles the Sales and Marketing of Emaar Hospitality Group’s three hotel brands – the premium luxury Address Hotels + Resorts, the upscale lifestyle Vida Hotels and Resorts and the contemporary midscale Rove Hotels, in addition to Armani Hotels & Resorts.

Olivier Harnisch, CEO, Emaar Hospitality Group, said, “India is the largest tourism market for Dubai, having welcomed over 1.3 million visitors this year already. Emaar Hospitality Group’s hotels, serviced residences, leisure clubs and restaurants are highly sought-after

by Indian visitors. Through our networking events, we wanted to highlight our homegrown competencies in delivering exceptional hospitality experiences for all segments of travellers, from luxury seekers to the value-conscious millennials. We also expect to gain significant visitor arrivals with the preparations for Expo 2020 Dubai gaining pace.” The events were attended by Mathew Roberts, Corporate Director of Sales; Margaret Nazareth, Assistant Director-Trade Distribution and Kavita Bhimwal, Senior Sales Manager of Emaar Hospitality Group along with Ankush Nijhawan, MD and Priyanka Nijhawan, Director - Representations of Nijhawan Group. He added, “With outbound Indian travellers to reach 50 million by 2020, there is a strong prospect for Emaar Hospitality Group to welcome more visitors. The networking events will also help build its brand value which will support its expansion plans to the country.”

Newly launched hotel brand, Salt, opens its first property with the 59-key Salt of Palmar in Mauritius on November 1. A humanistic approach to hospitality for the culturally curious traveller, Salt takes its guests to people; not just places. Salt’s Creator and CEO of The Lux Collective, Paul Jones, commented, “When deciding on the location for our very first Salt hotel, it had to be Mauritius. An exotic, volcanic beauty drenched in history and modern culture, Mauritius has much to offer beyond its picture-perfect beaches and its people are some of the most welcoming and passionate I have ever met. It is a destination ripe for exploration too often overlooked by those who think it is just for lazing on a beach. SALT of Palmar will be a gateway for discovering the real Mauritius, designed to disrupt the preconceived notions and attract a different type of traveller to the island.”

Expanding its presence of over 1,400 hotels in China, Wyndham Hotels & Resorts recently marked its landmark 100th Ramada by Wyndham location in the country with the opening of the 194-room Ramada Plaza Fuxian Lake. Wyndham, which acquired the international rights to the Ramada flag in 2004 with just 14 hotels in China, has steadily grown the brand’s presence in key business and leisure travel markets there including Shanghai, Beijing, Xiamen and Chongqing, among others.

“The increasing travel habits and spending among China’s burgeoning middle class, which is expected to grow to more than 500 million people by 2022, continues to drive the need for a range of quality, value-driven accommodations throughout the country, from urban to rural destinations,” said Bob Loewen, Executive VP and COO, Wyndham Hotels & Resorts.

24 NOVEMBER 2018

Hotel Feature

Novotel Hyderabad Convention Centre

Live in a special world

LOCATIONWith over 15 acres of sprawling landscaped gardens, Novotel Hyderabad Convention Centre (NHCC) is located beside HITEC city in the state of Telangana and is connected to one of Asia’s largest MICE destinations, Hyderabad International Convention Centre (HICC). Being a little below 40 minutes away from the Rajiv Gandhi International Airport, its proximity to shopping, entertainment as well as tech hubs in the vicinity makes it an ideal business hotel offering affordable luxury, sugarcoated with pure leisureliness. Additionally, the hotel is also the ideal home base from which to explore Hyderabad – the City of Pearls.

BUSINESS WITH PLEASUREFrom boardrooms and banquet halls to elegant ballrooms, Guests seeking state-of-the-art venues for meetings and events in Hyderabad are spoilt for choice at NHCC. With state-of-the-art banqueting amenities and ballrooms, namely Granite, Granite 1, Granite 2 and Granite 3, ranging of areas between 237 sq. mt. and 30 sq. mt., it also offers two meeting rooms with natural lighting facility. The property provides with meeting specialists for expert guidance for any business traveller’s conferences and seminars with a strong touch of personalisation, added to every business gathering. The hotel can advise, organise and provide high-tech equipment and more to take the meetings one notch higher.

By Sayanti Halder

THE LIVING SPACES FOR ALLEach of the hotel’s 287 rooms and suites has been designed to offer unmatched comfort and convenience in Hyderabad’s IT and financial district. One may revel in the comfort of a premium bed and special touches that make the difference. With either one queen-size bed or two single beds, the hotel’s Superior Room is an ideal choice for couples on an urban getaway or guests travelling solo on business. Furthermore, Superior Pool Room offers a spacious room for one or two people with the added bonus of serene views of the outdoor swimming pool area and the calm of surrounding landscaped gardens.

NOVEMBER 18 25

REVITALISE THE SENSESThere are so many reasons to feel great at NHCC. From spa treatments at the O2 Spa to scenic jogs around the hotel gardens, relaxation and revitalisation are never far away. Guests may feel truly at peace as they gaze out at the beautifully landscaped gardens from the hotel, where supreme comfort and streamlined convenience combine to make every guest’s stay exceptional. With recreational facilities such as an outdoor swimming pool and a cycling and jogging track, the property also offers a well-equipped InBalance Gym, spa, sauna and salon including expert massage therapists knead away the tension.

Hotel Feature

“The need of the hour is to be ready for diverse requirements”

The newly-appointed General Manager, Manish Dayya shares that the driving force is delighting the guests everytime

What do you think is the contributing factor to the success of HICC? The venue has seen many splendid weddings that demand an extravagant backdrop for each ceremony. We have catered to guests with dynamic requirements for larger than life events at our venue, with our dedicated team at their disposal. This led to us becoming a preferred destination for statement weddings in Hyderabad. Simultaneously, we have catered to small meetings, corporates and transient segments that support our hotel business throughout the year. NHCC acts an urban retreat giving an opportunity to the guests to snatch leisure time while on their busy meeting schedules. Due to the combination of a hotel and convention centre (HICC), we are a one-stop destination that caters to all the guests’ needs, seamlessly. The driving force that sustains us is delighting our guests every time.

How are you planning to diversify the offerings of NHCC for the MICE clients?What has become the need of the hour is to be ready for diverse requirements by reforming the offerings. We plan to diversify ourselves to be a top-notch service provider with upgradations based on our perception of the guests’ needs. We customise an event, based on the client’s requisites and provide state-of-the-art facilities, accordingly. It is our priority and we seek to achieve it by paying attention to fine detailing, enabled to curate experiences in a short span of time. As a renowned destination for MICE, we are currently leveraging the digital evolution. We are also focused on increasing their share from all online platforms with an essential presence in brand websites, online travel partners and social media.

What new initiatives are you planning in attracting new guests?We are in the process of enhancing our current amenities and facilities and ensuring they match global standards. For this purpose, the overall complex including the convention centre and hotel is getting refurbished and we would be able to offer a refreshed product to our guests in a few weeks. Apart from these upgradations, we are trying to bring in relevant businesses through an aggressive approach. To enable us to attract global forums and associations, we have zeroed in on increasing visibility through accessibility on all mediums of contact for projecting us as a noteworthy MICE destination. We strive to provide the ideal combination for those seeking a balanced lifestyle with their stay.

Coming on board recently, how do you plan to shape the strategies of the property?Providing the best customer service to our guests along with enhancing the experience at the hotel and HICC, remains our key focus. For consistent improvement, we will continue to pitch for and source business from global markets to India and this city. We also work closely with Hyderabad Convention Visitor Bureau (HCVB) to helps us bring many international conferences and global forums to HICC. In association with HCVB and individually, we partake in relevant national and international exhibition and trade fairs to showcase our facilities to the right audience. Our refurbishment is part of this key priority and successful relaunch of the property is one area where I will be focusing my energies on, while another priority will be leveraging and strengthening the ‘Le Club AccorHotels’ (LCAH) loyalty programme of AccorHotels.

26 NOVEMBER 2018

Homeward

Rooted in Richness Andhra Pradesh

Governed by various dynasties and empires, Andhra Pradesh is bestowed with temples and traditions along with cascading waterfalls, gleaming lakes and lofty hills. The forts, citadels and

architectural masterpieces built by the noble Emperors reflect the excellent craftsmanship. Delve deeper into its many marvels and give these experiences a go

HANDICRAFTS HEAVENTirupatiA renowned pilgrimage centre in South India nestled within the hills in the Eastern Ghats, Tirupati. The place is famed for the beautiful temple of Lord Venkateshwara, standing tall with its intricately carved gold gopuram. Along with the religious reasons, shopping in Tirupati is something a tourist never misses to indulge in. There are unique handicraft items such as the woodcarvings and Kalamkari, the popular whitewood toys and traditional Tanjore-style gold leaf paintings. These unique paintings often have mythological motifs and themes. Visit Tirupati to purchase wooden replicas of Lord Tirumala and Gold Leaf Tanjore paintings.

By Team MI

TRADE

NOVEMBER 18 27

Homeward

NATURE BEJEWELLEDAraku ValleyNestled beautifully amidst the hills, Araku Valley, there are plenty of reasons why this enchanting hill station should not be missed by nature explorers. The pleasant climate, lush green landscape topped with streams and waterfalls can offer an escape from the city life. Home to 19 indigenous tribes, the valley acts as a nucleus to get insights into their cultures and traditions. You can indulge in adventure activities like trekking or simply relax in the nature’s embrace. Visit Araku Valley for the famous coffee plantations and Araku Balloon Festival.

28 NOVEMBER 2018

LAND OF SOFTWOOD TOYS KondapalliKondapalli, situated 16 km from Vijayawada, remains a tourist favourite. A trip to Kondapalli encompasses an ancient fort and the locally-made toys. The Kondapalli Fort, once a training camp of the British Empire, is a must-visit attraction. Kondapalli toys made from Poniki, a special type of light wood, are striking to say the least. The unique toys generally resemble characters from epics and ancient myths. If you are planning a visit, don’t forget to discover the majestic architectural achievements of this place. Visit Kondapalli place for the dancing Kondapalli dolls and handicrafts.

TOUCH THE CLOUDS Horsley HillsHorsley Hills, situated at an altitude of 1,265m from the sea-level, is a charming little hill station. The Ooty of Andhra Pradesh has a rich variety of flora and fauna. Named after W.D. Horsley, the then collector of Kadapa District, these hills are located 140 km from Bangalore and are also quite popular for adventure activities such as zorbing, rappelling and trekking. The must-visit tourist attractions in the vicinity include Galiband, View Point, the Gangotri Lake and the very famous Shiva Temple. Visit Horsley Hills for the panoramic views of the surrounding hillocks and its diverse flora and fauna.

MEMORABLE ESCAPADERamakrishna BeachVisakhapatnam often known as Vizag encompasses an expansive shoreline and lush green mountains surrounding the area makes for a perfect backdrop. The beaches exude calmness even though most of these are bustling with tourists year round. Ramakrishna Beach is among Vizag’s prime attractions and has a charm of its own. The clear blue waters offer a relaxing escape from the daily grind. The luxury resorts offer satisfactory experiences near which are various stalls selling the Andhra street food. The breeze, welcoming waves, coconut trees bordering the beach and a hill in vicinity, Dolphin’s nose looks so inviting. Visit Ramakrishna Beach for sunbathing, surfing and Dutch cemeteries located along the beach.

Homeward

NOVEMBER 18 29

Arvind TandonDirector

Ark Travels Pvt. Ltd.

Kishore KVManaging Director

Sri Balaji Tours

Naresh ChandnaniFounder & CEO

Serene Experiences

“When a Director of Sales at a Malaysian resort named, A’Famosa was at his wits’ end to market the resort to the Indian outbound market, I thought of coming to his rescue by adding my innovative touch. One day, I bought him around two dozen samosas and a dollop of imli chutney. I advised him to offer one to every agent that he met with the words, “Samosa from Famosa”, a witty strategy to attract eyeballs. This was both hilarious and innovative which became their successful marketing initiative. This not only made the clients laugh but also made A’Famosa, a brand that lingered in the minds of many.”

“In our recent ‘Indonesia Roadshow’ that was organised in several Indian cities including Ahmedabad, we offered a game of raffle for the hundreds of participants present. One of the gifts that we offered was a complimentary trip to Bali. To win such an attractive prize, we asked the participants to tell us the names of at least three of all Indonesian delegates present. We assumed that many people would be able to answer this. To my utter surprise, none of the attendees could do so. Rather, they gave some of the most hilarious, self-made names. The invented names made us burst into laughter.”

“This is an incident dating back to 2002 when I was on Night Manager’s duty while working with one of the leading globally branded five-star hotels in New Delhi. I noticed one of the windows leading up to first floor terraces slightly ajar. As I went behind the heavy curtains to lock it, I suddenly felt a firm hand on my shoulder and a stern voice asking, “What are you doing here?” I turned around and it was one of the owners who obviously hadn’t recognised me.A recent misfortune had put the hotel under major media limelight and scrutiny by the police. Since I was not in my uniform, the hotel owner misunderstood me for a media person, snooping around. Before I could explain, he frantically called up the security and Duty Manager. Thankfully, they recognised me. However, after this incident every time I crossed the said owner, he somehow always had an unconvincing expression on his face while looking at me.”

Looking for humorous moments? Settle in! You are in the right place. We have gathered some hilarious incidents that the well-

known faces of the industry have encountered while dealing with their clients in their work front. These moments guarantee to

bring on serious laughs

30 NOVEMBER 2018

KLAUS SENNIKRamada Plaza by Wyndham Melaka, Malaysia appoints Klaus Sennik as the General Manager. He is one of South East Asia’s most experienced hoteliers. Sennik has worked in a wide range of international hospitality markets including Thailand, Hong Kong, Dubai, Germany and Afghanistan. He was previously General Manager at the Ramada Plaza Bangkok and in 2014 was honoured with ‘General Manager of the Year’ award in the South East Asia & Pacific Rim region by Wyndham.

TRIPP MCLAUGHLINMotto by Hilton has appointed Tripp McLaughlin as the Global Head. He will be overseeing the brand strategy and development. McLaughlin’s entrepreneurial skills and innovative approach to brand management has led to the successful launch of three Hilton brands - Curio Collection by Hilton, Tru by Hilton and Motto by Hilton. Prior to this, McLaughlin helped lead the development of Tru by Hilton, the fastest growing brand in the Hilton portfolio till date.

JEANNIE LINChoice Hotels International, Inc., Rockville - MD, USA announced the appointment of Jeannie Lin as the Vice President of Sales Strategy and Operations, a newly formed department. In this new role, Lin will focus on maximising synergies between two of Choice’s most critical growth areas: franchise development and global sales. She will also oversee the company’s group sales and RFP management programmes and work closely with its Area Director and revenue management teams.

SHANNON CREADOBanyan Tree Phuket, Thailand appoints Shannon Creado as the Area Director of Sales and Marketing. Creado brings with him strong leadership and Public Relations skills combined with extensive experience across Asia. With an experience of 24 years in the hospitality industry, including 20 years in sales and marketing, Creado began his career in 1999. He was the Director of Sales and Marketing for Goa Marriott Resort in 2006 and later took on Sales & Marketing Director positions in other Marriott resorts across Asia.

EMLYN BROWN AccorHotels has announcecd the appointment of Emlyn Brown as Vice President, Wellbeing for AccorHotels’ Luxury & Upper Upscale brands. Brown joins AccorHotels from Resense Spas S.A, where he most recently held the position of Global Design Director and was responsible for managing corporate strategies, wellbeing concepts and related design services. Brown has held several progressive management positions throughout Europe, The Middle East and Asia.

ANDREW LANGSTONCentara Hotels & Resorts, Bangkok, Thailand has appointed Andrew Langston as the Senior Vice President Business Development. With over 34 years’ experience in hospitality management and development, Langston will help to execute the ambitious five-year expansion plan of the hotel. He has held senior management positions with various hotel groups including Banyan Tree and IHG. Langston has also worked for Jones Lang LaSalle Hotels & Hospitality Group.

ULF BREMERIsland Shangri-La, Hong Kong, China appoints Ulf Bremer as the General Manager, a seasoned hotelier with over two decades’ of experience in travel and hospitality industry. Bremer has worked at numerous flagship Shangri-La properties over a span of 18 years. Prior to his current appointment, he was the General Manager of Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi in 2017 and of Kowloon Shangri-La, Hong Kong between 2014 and 2017.

TANIA GETZOVAInterContinental Singapore Robertson Quay has appointed Tania Getzova as the General Manager. An accomplished hotelier with over 20 years of experience, Getzova has held various leadership roles across hotels in New York, bringing with her an extensive knowledge in luxury hotel operations, strategy and business acumen. She joins the hotel from Hotel Indigo Lower East Side New York, where she was the General Manager since 2014.

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