The Implementation of Change in a Declining Organisation and Developing A Strategy for the Future...
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Transcript of The Implementation of Change in a Declining Organisation and Developing A Strategy for the Future...
The Implementation of Change in a Declining Organisation and Developing A Strategy for the Future
Colette WalshDirector
Finglas Child & Adolescent Centre
HISTORY OF FINGLAS
De La SALLE ORDER 1972 – 1994 BOARD OF MANAGEMENT
DEPARTMENT OF EDUCATION 1994 TO DATE NEW BOARD OF MANAGEMENT SEPT
2004
HISTORY OF FINGLAS
ORGANISATION HAD BEEN EXPERIENCING DIFFICULTIES –
NOT A SAFE ENVIRONMENT FOR CARING FOR CHILDREN
NOT A SAFE ENVIRONMENT FOR STAFF
HISTORY OF FINGLAS
ORGANISATION HAD BEEN DOWNSIZED BY NUMBERS OF ADMISSIONS
LACK OF TRUST IN THE ORGANISATION
HISTORY OF FINGLAS
Director appointed in October 2004 with a clear mandate to restore
Trust ConfidenceBuild an organisation for the future
What is Change ?
ORGANISATIONAL CHANGE DEFINED BEER (1990)
“IS THE PROCESS BY WHICH ORGANISATIONS MOVE FROM THEIR PRESENT STATE TO SOME DESIRED STATE TO INCREASE THEIR EFFECTIVENESS”
DETERMINING THE NEED FOR CHANGE
IDENTIFY THE PRESENT SITUATION DEAL WITH THE CRISIS EXTERNAL & INTERNAL INPUTS
IDENTIFY THE FUTURE SITUATION HOW THE ORGANISATION WAS GOING TO
PROGRESS EXTERNAL & INTERNAL STAKEHOLDERS
DETERMINING THE NEED FOR CHANGE
OVERCOME THE OBSTACLES TO CHANGE ORGANISATIONAL RESISTANCE FUNCTIONAL GROUP INDIVIDUAL
ACHIEVING CHANGE IN FINGLAS
HOW TO UNFREEZE IDENTIFY THE NEED FOR CHANGE RATIONALE FOR CHANGE STAFF WERE AWARE OF THE CRISIS
FACING THE ORGANISATION
ACHIEVING CHANGE IN FINGLAS
SECOND STAGE IS MOVING FROM OLD SITUATION TO NEW ONE BROUGHT ABOUT BY INTRODUCTION
OF STRUCTURE CHANGE OF CULTURE – BUILDING TRUST
& CONFIDENCE COMMUNICATION TRAINING FOR STAFF
ACHIEVING CHANGE IN FINGLAS
BUILDING CONFIDENCE WITH STAFF
BUILDING MULTI-DISCIPLINARY TEAMS
IMPORTANCE OF COMMUNICATION & SHARING INFORMATION
ACHIEVING CHANGE IN FINGLAS
FINAL STAGE – REFREEZING
MAKING THE NEW BEHAVIOUR OR CHANGE A PERMANENT FEATURE OF THE ORGANISATION – REBUILDING TRUST WITHIN THE ORGANISATION
MANAGING THE CHANGE
EXAMINING THE STRUCTURE REPORTING STRUCTURE
JOB DESCRIPTIONS
ACCOUNTABILITY & RESPONSIBILTIY
MANAGING THE CHANGE
COMMUNICATIONS
REGULAR MEETINGS RE OPERATIONAL CONCERNS OF THE ORGANISATION
INVOLVING STAFF AT MANAGEMENT LEVEL - PARTICIPATION
BUILDING CONFIDENCE & TRUST DEVELOPING NEGOTIATION
MANAGING THE CHANGE IMPORTANCE OF COMMUNICATION
FROM MANAGEMENT TO MANAGEMENT
FROM MANAGEMENT TO STAFF
FOR THE DEVELOPMENT OF TEAMS
FOR BUILDING CONFIDENCE
MANAGING THE CHANGE
BUILDING PARTNERSHIP WORKING ON DIGNITY & RESPECT
POLICY – PARTNERSHIP MODEL
RESPECTING & LISTENING TO STAFF
BUILDING MANAGEMENT TEAM - IDENTIFYING STRENGTHS OF STAFF
MANAGING THE CHANGE
AN EXAMINAION OF THE ORGANISATION - SWOT ANALYSIS
STRENGTHS – What are we doing well
WEAKNESS – What could we do better
MANAGING THE CHANGE
OPPORTUNITIES – for the organisation
THREATS – what are they and how do we deal with them
MANAGING THE CHANGE IDENTIFIED KEY STRENGTHS
PAST ACHIEVEMENTS OF CENTRE
STAFF ARE COMMITTED TO CARING FOR THE CHILDREN
STAFF - COMMITTED TO THE ORGANISATION & ITS SURVIVAL
STRATEGIC CHANGE DEVELOPING A STRATEGIC VISION
FOR THE ORGANISATION
STRATEGIC PLAN FOR THE ORGANISATION – DEALING WITH COMPETITIVE CONDITIONS AND CHALLENGES FACING THE ORGANISATION
STRATEGIC CHANGE
EXAMINING THE EXTERNAL ENVIRONMENT ADAPTABILTY & FLEXIBILITY OF THE
ORGANISATION EVALUATING PERFORMANCE OF THE
ORGANISATION MONITORING DEVELOPMENTS INITIATING CORRECTIVE ADJUSTMENTS
STRATEGIC CHANGE
BUILDING ON THE STRENGTHS
GETTING STAFF TO FOCUS ON WHAT WAS BEING DONE – HOW TO DO BETTER
RESTORE PRIDE IN WHAT WE DO
WHAT DID WE DO?
STABILISED THE ORGANISATION
RESTORED TRUST & CONFIDENCE
CREATED A SAFE ENVIROMMENT FOR STAFF AND YOUNG PEOPLE EQUALLY
WHAT DID WE DO?
IN OCTOBER 2005 – FINGLAS LAUNCHED THE NEW ASSESSMENT PROCEDURE
BUILDING ON PREVIOUS ASSESSMENT EXPERIENCE
THE FUTURE
EXPERTISE IS NOT LOST – BUILDING ON EXPERTISE AND EVALUATING FOR THE FUTURE
PROVIDING AN IMPORTANT SERVICE IN WHAT WE DO IN FINGLAS
THE FUTURE
IN PROVIDING CARE THE CENTRE DOES SO BY BEING FLEXIBLE ADAPTABLE SUSTAINABLE & ENSURING SUPERIOR PERFORMANCE