The Impact of Realtime Communication in Traffic - by Ecolane
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Transcript of The Impact of Realtime Communication in Traffic - by Ecolane
8/4/2019 The Impact of Realtime Communication in Traffic - by Ecolane
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Ecolane USA, Inc,
4130 Main Street, Elk Horn, Iowa 51531Tel. (712) 764-9101 www.ecolane.com [email protected]
DO MORE
TAKE CONTROL
ACHIEVE GOALS
The Impact of Real-TimeCommunication
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© All rights reserved. Ecolane USA, Inc. 2011. www.ecolane.com1
• Mobile Data Terminals Providing Immediate
Feedback to the Operations Center
• Automated Systems Capable of Responding tothis data
• Real-time information for customers
What Do We Mean By Real-TimeCommunication?
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What Areas Are Impacted?
Three Areas Can See Improvements:
Management
CustomerService
Scheduling
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Dispatchers & Supervisors Have Access To a Multitude of OperationalPerformance Data As the Events Occur
Better Management and Supervision of Service
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Real Time On Time Performance Provides Instant Feedback toDispatchers and Management
Better Management and Supervision of Service
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Knowing Where Drivers Are (And What They Are Doing!)
Better Management and Supervision of Service
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Other Benefits Include:
• Reduced amount of required voice communications
• Dispatchers & Supervisors become more effective at spottingmajor issues before they happen
• Provides a wealth of essential and trustworthy statistics to draw
from in order to make long-term operation decisions
Better Management and Supervision of Service
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• Schedule trips more effectively, by enabling automation.
• Software can monitor information from Mobile Data Terminals with
the same level of attentiveness at all time, and can respond
quickly to changing conditions.
Better Scheduling Through Real-Time
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Real-Time Automated Dispatching Can Restructure Schedules on theFly
Better Scheduling Through Real-Time
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Key Facts
• Increased productivity by 30%
• On-time performance at 94% (GPSverified); 98% at appointments
• Customer on-board time reduced by10%
• Greater operational control
• Emphasis on customer service
• Similar results in other locations
Rides Per Hour
Original
1.87
2.29
30 monthswithEcolane
1 monthwithEcolane
2.70
Target
2.15
Case Study: Handitran (Arlington, Texas)
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Automatic Responses to Real-Time Performance Data AllowsOperations Staff to give highly accurate ETAs, instead of “shouldbe just another few minutes.”
Better Customer Service Through Real-Time Communications
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Same-Day and Will-Call scheduling becomes trivial, providing
instant feedback.
Better Customer Service Through Real-Time Communications
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Self Service Customer Scheduling – Can add limitations, or forget
them. Real-time calculated ETAs can be provided to the customeronline.
Better Customer Service Through Real-Time Communications
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SMS Travel Notifications
• Provide opt-in notifications to passengers
• Help prevent no-shows and gives customers clearer expectations
for vehicle arrival
Better Customer Service Through Real-Time Communications
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•Uses both demand-response and deviated route products in a real-time environment.
• Makes use of self-service website for customers, reducing phonetraffic, and enabling members of the community who havedifficulty using the phone to book rides.
• Uses SMS notifications for customers in order to help ensurepassengers are as on-time as the drivers.
• This year’s CTAA winner for Rural System of the Year.
Case Study: Estuary Transit District(Centerbrook, Connecticut)
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•Uses both demand-response and deviated route products in a real-time environment.
• Makes use of self-service website for customers, reducing phonetraffic, and enabling members of the community who havedifficulty using the phone to book rides.
• Uses SMS notifications for customers in order to help ensurepassengers are as on-time as the drivers.
• This year’s CTAA winner for Rural System of the Year.
Case Study: Estuary Transit District(Centerbrook, Connecticut)
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•Real-Time Is Revolutionary
• We’re Just Getting Started As An Industry
• Size Doesn’t Matter:
• The Next Wave of Passengers is Coming
• Budgets Are Not Getting Any Bigger
• Plan for the Future
Closing Thoughts
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Thank you for your time!
Daniel Andrlik
Project Manager
4130 Main StreetElk Horn, IA 51531
[email protected]. (712) 560-1160
fax. (712) 764-6101
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TAKE CONTROL
ACHIEVE GOALS