The Impact of personality characteristics on behaviour in the workplace Ian Wigston Managing...

The Impact of personality characteristics on behaviour in the workplace

Ian WigstonManaging Consultant-Education

Glowinkowski International

Why this presentation is in English

Outline

• Icebreaker• Some context• Predispositions and Behaviour• Problem Solving and Implementation• Communication and Interpersonal Style• Feelings and Self Control• Learning Style• A little magic!• Climate in the workplace

Please take a moment to consider the following. In each box try and think of at least two examples. We will be discussing this as part of the workshop later today.

Things I enjoy and am good at: Things I enjoy but am not good at:

Things I don’t enjoy but am good at: Things I don’t enjoy and am not good at:

Please take a moment to consider the following. In each box try and think of at least two examples. We will be discussing this as part of the workshop later today.

Things I enjoy and am good at:

Meeting new people and networking

Golf

Things I enjoy but am not good at:

Playing the guitar

Singing

Things I don’t enjoy but am good at:

Keeping track of money

Tidying my office

Things I don’t enjoy and am not good at:

Swimming

Washing up dishes

Strategic Objectives

Glowinkowski™ Integrated Framework


CriticalSuccessFactors








Predispositionsand Motivations







Leadership Behaviours

OrganisationalStructure

[Group]Processes









[Group]Processes


Climate








[Group]Processes


Climate

Performance

B = ƒ (P x S)

© 2012 Glowinkowski™ International Limited

Actual behaviour is a function of Personality (Predisposition) and Situation

Kurt Lewin’s Equation

Who do you think you are?

Glowinkowski Predisposition Indicator

Problem Solving & Implementation Style




Incremental Radical

• Prefers change to be in small incremental steps

• Is mainly interested in improving existing ways of doing things

• Prefers to look at a situation in detail

• Considers practical application more important than theory

• Prefers to deal with hard facts

• Prefers to evaluate all the available data before making a decision

• Prefers the more Radical solutions to problems

• Prefers to find different ways of doing things

• Enjoys seeing the bigger picture

• Enjoys thinking about how different ideas inter-relate

• Puts imagination before information when problem-solving

• Prefers to use intuition in order to solve problems


Incremental Radical

Problem Solving & Implementation StyleThe Thinking Dimension



Incremental Radical

Focused

Flexible

• Tends to be single minded in pursuit of an outcome

• Prefers to work with deadlines

• Prefers work that requires attention to accuracy and detail

• Prefers to have a clearly defined objective in mind

• Is highly organised in how they carry out their activities

• Prefers their activities to be prioritised

• Finds it easy to move on to something new• Enjoys seeing the value of new approaches• Sometimes feels that detailed preparation can inhibit effectiveness• Prefers keeping their options open• Prefers less structure and organisation applied to their activities• Tends not to prioritise their activities


Problem Solving & Implementation StyleThe Achieving Dimension

Focused

Flexible



Incremental Radical

Focused

Flexible

PLANNER STRATEGIST

PRACTITIONER VISIONARY

• Generate practical and realistic ideas

• Are well organised and create plans with clear priorities

• Can be resistant to change

• Prefer gradual improvement and realistic ideas for change

• Like to have several different practical tasks on the go at once

• Many find themselves with too much on the go at once

• Like to put structure around large scale, complex problems

• Comfortable making considerable changes to what already exists

• Can be uninterested in day to day nuts and bolts issues

• Look at the bigger picture and future possibilities that exist

• Create radically different ideas that represent tangible change

• Less interested by the practicalities of turning ideas into reality


Planner

Practitioner

Strategist

Visionary

Problem Solving and Implementation Style

M Bennison

RadicalIncremental

Evolutionary

Revolutionary

1

• Smaller steps, controlled improvements, existing practices, well-regulated

• Bigger shifts, bigger picture, different approaches

Practical Conceptual2

• Clearly connected ideas, maps/models, today’s problems

• Disconnected ideas, lack of coherence, tomorrow’s problems

Rational Intuitive3

• Hard facts, logic-based, evidence, evaluated data

• Insight, imagination, less data, “gut-feel”

The way we generate ideas and relate to change and problem-solving

The way we like to assimilate new information

The way information is used for decision making


Problem Solving & Implementation StyleThe Thinking Dimension

4 5 6

Our standards and how much

we are prepared to vary them

• Outcome focused, persistent, repeated effort to get result, more interested in outcome

• Flexible approach, changes direction, values new approaches, enjoys the journey

• Ties up loose ends, works to deadlines, accuracy and detail, clearly defined goals

• Accuracy not that important, keeps options open, not full attention to one thing

• Personal standards of excellence, impatient with errors, satisfaction with detail

• 80/20, fit for purpose, prepared to cut corners in order to deliver


Problem Solving & Implementation StyleThe Achieving Dimension

Focused

Flexible

Outcome

Spontaneous

Conscientious

Cursory

The style of task delivery

The degree of thoroughness

in our approach

Perfectionist

Pragmatist

Communication & Interpersonal Style




Extraversion Introversion




Collectivist

Individualist

Communication & Inter-personal StyleThe Extraversion Dimension

• Enjoys the company of others• Prefers to talk problems through• Enjoys large social gatherings• Considers having a good time as a priority• Feels comfortable in social situations• Feels comfortable when meeting new

people

• Enjoys own company

• Prefers to think through a problem before stating an opinion

• Finds it easy to be on their own

• Is serious minded

• Tends to feel ill at ease in new and large social situations

• Prefers to mix with people they know



Communication & Inter-personal StyleThe Agreeableness Dimension

• Is not concerned about personal popularity• Prefers to deal with the task to be done rather than people• Tends to be cautious when dealing with others• Finds it easy to take an opposing view• Asks tough probing questions• Assumes that their views will be found acceptable

• Prefers to avoid saying hurtful things to others

• Is concerned about the needs of people that they know

• Finds it easy to trust people

• Would prefer to co-operate than compete

• Finds it easy to conform

• Tends to be discreet about their accomplishments


Collectivist

Individualist




Collectivist

Individualist

ENCOURAGER SUPPORTER

CHALLENGER INDEPENDENT

• Open, assertive, prepared to debate and challenge others’ views

• Focused on achieving their own agenda, but reasonable on compromising to achieve group goals

• Rational, reserved, possibly detached, comfortable pursuing own interests

• Keep views to themselves but possess good insight to group issues

• Speak when necessary and comfortable expressing opposing view

• Sociable, outgoing, helpful

• Creates good atmosphere through sympathetic response

• Natural tendency to be uncomfortable dealing with conflict, hold back from tackling difficult situations

• Unassuming, considerate, trusting

• Focused on achieving group goals

• Can appear unfriendly at first, but are good listeners and offer rather than impose solutions


Challenger

Independent

Encourager

Supporter


M Bennison

1

• Enjoys company of other people, draws from their energy, happy to talk things through

• Enjoys own thinking and ideas, less energised by social scene, happy to work on own

2

• Can be socially ascendant, forceful, speak without hesitation, can speak mind

• Happy to keep thoughts to themselves, hesitant to speak mind, could be submissive

3

• Dominated by pleasure-seeking, pursuit of pleasure (in both work and play)

• Dominated by sense of duty, life is a serious endeavour not to be trifled with

4

• Comfortable in social situations, comfortable meeting new people

• More hesitant in social situations, less comfortable meeting new people

The way social engagements affect individuals and energises them

The way we interact with others

The way we’re orientated towards life and pleasure-seeking

The individual’s tendency to feel comfortable within the broader social context



Communication & Inter-personal StyleThe Extraversion-Intraversion Dimension

Outgoing Reserved

Asserting Accepting

Fun-loving Serious-minded

Socially assured Socially uncertain

Communication & Inter-personal StyleThe Agreeableness Dimension

5 6

The significance of personal

relationships

7

Our views on people’s motives

The tendency to challenge/comply

in a group

• Likes to be liked, concerned with

conflict and confrontation,

personal relationships key

• Less concerned with popularity,

more task orientated

• Takes people at face value, people are essentially

honest

• Cautious, cynical, people are essentially dishonest

• Tends to co-operate not

compete, fits in, prefers to

comply

• Tends to disagree, easy to take

opposing view, asks tough questions, devil’s advocate

8

How an individual sees themselves in

relation to others

• Discreet about achievements,

hides light under a

bushel, gets on with it

• Enjoys talking about achievements, likes

praise, can be demanding


Collectivist

Individualist

Affiliative

Unaffiliative

Trusting

Questioning

Conforming

Dissenting

Modest

Assuming

A little magic!

Feelings & Self-Control




At-Ease Ill-at-Ease



At-Ease Ill-at-Ease

Disciplined

Impulsive



At-Ease Ill-at-Ease

Disciplined

Impulsive

COMPOSED CONTAINED

ENERGISED EXPRESSIVE


• Feels Relaxed

• Feels positive and contented with their life experience

• Tends to look at the future optimistically

• Experiences positive self esteem

• Tends to feel tense and stress orientated

• Discontented and feels a degree of anger in relation to past experience

• Tends to look at the future pessimistically

• Experiences low self esteem

At-Ease Ill-at-Ease

Feelings & self-controlThe Emotionality Dimension

Our predisposition to “controlling” our

urges

• Tends to manage urges more effectively, no need for instant gratification, can hold their tongue – “think before speak”

• Less able to manage urges effectively, could be frustrated, “speak before think”


Feelings & Self control The Impulsiveness DimensionDisciplined

Impulsive

1

• Lower levels of anxiety, not dwell on things, less apprehensive

• Tendency to worry and dwell on things that have gone wrong, apprehensive

2

• Takes a relaxed view, “c’est la vie”, laid back

• Tendency to get frustrated, even discontent and possibly bitter

The predisposition to worry and get apprehensive

The tendency to get frustrated, or angry, in relation to difficulties

3

• Greater confidence in future, excited by future and possibilities, tend not to be too discouraged

• More negative view, not sure of role in future or what it means, concerned

The tendency to view things in a positive or negative light

4

• Have good self-worth, hold good self-image, confident, not so self-critical

• Less self-worth, lower value and belief in self, self critical, “hard on oneself”

The way we value ourselves, irrespective of the view of others


Feelings & self-controlThe Emotionality Dimension

At-Ease Ill-at-Ease

Relaxed Tense

Placid Discontented

Optimistic Pessimistic

Self-confident Self-conscious

Learning Style & Environment


Conceptual(Theoretical)

Outgoing(Active)

DOING(Workshop)

DISCUSSING(Seminar)

TESTING(Laboratory)

READING(Theoretical)

Practical(Practical)

Reserved(Reflective)

Creativity & Entrepreneurship


Developing Transforming

Internalise

Externalise

Considered trial of improvement to the

existing

A measured approach to communicating change

Enthusiastic promotion of adaptations to a

theme

Rigorous pursuit of ground-breaking

ideas

Influencing orientation

Low Medium High

• Evolutionary• Conforming• Conscientious

• Revolutionary• Dissenting• Cursory

• Accepting• Pessimistic• Disciplined

• Asserting• Optimistic• Impulsive

DIMENSIONS SUB-SCALES ESSENCE STATEMENT

CLARITY Long-term directionIntegration

Co-ordination

Well established long term directionPeople’s/Groups activities are well

integratedMaking progress toward long term

direction

CHALLENGE InnovationAchievement

Encouraged to try new approachesStretched with goals that are

challenging/realistic

CHANGE ORIENTATION MotivationAdaptabilityFlexibility

Take action before being directedMinimum of unnecessary proceduresA readiness/enthusiasm for change

AUTONOMY IndependenceAccountability

Effort

Does not always have to check/ask permission

A feeling that the individual can make a difference

Prepared to work beyond job remit

RECOGNITION RewardFeedback

Value & Appreciation

Differential relation between reward and performance

Receiving effective feedbackFeeling of being valued and

appreciated

INVOLVEMENT CommitmentTrust

Synergy

Committed to the teams long-term direction

Proud to be part of the teamWhole is greater than the sum of parts

SUMMARY TABLE OF CLIMATE FRAMEWORK

©2012 Glowinkowski™ International Limited

The Impact of personality characteristics on behaviour in the workplace Ian Wigston Managing...

Documents

Transcript of The Impact of personality characteristics on behaviour in the workplace Ian Wigston Managing...