The Human Services Worker, Pt. IIStreet Ministry 101-

Greg Bohall M.S., C.R.C., CADC-II

Introduction What is your name?

What kinds of things are you hoping to accomplish in life?

What causes you stress?

What do you like to do for fun?

Who do you look up to as a role model?

Stress… Stress: Any reaction or response made by the

body to a new situation.

Stressor: A situation or an event that causes a body to react (causes stress).

Distress: Negative stress, the kind felt during an illness or when going through a divorce

Eustress: Positive stress, the kind felt when playing tennis or attending a family gathering.

(Lamberton & Minor, 2010)

Emotions… A complex pattern of changes, including

physiological arousal, feelings, cognitive processes, and behavioral reactions made in response to a situation perceived to be personally significant (APA.com).

For example emotions are happiness, anger, love, anxiety, hopeful, fear, grief, etc.

Emotions are not feelings. “gut” feelings, frustration, guilty, confident,

excited

Emotions…(continued) Emotional Intelligence (EI): The ability to see

and control your own emotions and to understand the emotional states of other people.

Emotional Competence: A learned capability based on emotional intelligence; results in outstanding performance at work.

Emotional Mind: A powerful and impulsive awareness; an ability to perceive emotions.

(Lamberton & Minor, 2010)

S.M.A.R.T. Goals Specific

Has a better chance of being accomplished than a general goal.

Who, what, where, when… Measurable

Establish concrete criteria for measuring progress toward each goal.

How much? How many? Attainable

Is this something that can be done? Figure out ways to make the goal come true

S.M.A.R.T. Goals (continued) Relevant

Make sure goals are consistent with other goals They lead to your immediate and long term goals

Timely Set a target date of completion

(Meyer, 2003)

Goal Setting (continued) Long Term Goals (usually one)

A description of what you want for the future Ex: Graduate college, get rich, get married

Short Term Goals (usually one or very few) These are set to reach the long term goal

Actions Taken (usually many) These are the steps to complete a short term goal

Life Areas Medical Social Family Legal Housing Mental health Substance Use Employment Education Stress Management

Ethics in Decision Making Principle A: Beneficence and Nonmaleficence

Strive to take care of those who you are treating and take care to do no harm.

Principle B: Fidelity and Responsibility Establish relationships of trust with those with

whom you work with. Uphold professional conduct, explain your role,

manage conflicts. Principle C: Integrity

Promote accuracy, honesty, and truthfulness in practice.

Ethics in Decision Making (continued) Principle D: Justice

Fairness, give all persons access and benefit from your help.

Principle E: Respect for People’s Rights and Dignity Respect the worth of all people and their right to

privacy.

(APA, 2010)

ReferencesAmerican Psychological Association (2010). Ethical Principles of Psychologists

and Code of Conduct.

Lamberton, L. H. & Minor, L. (2010). Human relations, strategies for success (4th ed.). New York, NY: McGraw-Hill.

Meyer, P. J. (2003). Attitude is everything. Paul J. Meyer Resources.