www.jcrinc.com For more information please call us toll free at 877-223-6866.

What does the future hold for hospital care across the globe?Find out by attending The Hospital of the Future: Strategies for DrivingOrganizational Transformation. This one-of-a-kind symposium will prepare

industry leaders to address the far-reaching changes in economics, demographics,

workforce trends and technology that will dramatically impact hospitals worldwide.

Topics to be addressed in plenary sessions, panel presentations and

collaborative networking:

• Fellowship of Leadership – Running a Hospital Today and

Challenges for Tomorrow

• Hospital Design and Development – Guiding Principles to Ensure Success

• Medical Tourism and Workforce Migration – Responding to the Trends

• Workforce Redesign – Roles, Re-education and Telehealth

• Green Thinking – Caring for Patients Within an Eco-Friendly Environment

• Technology and Health Care – Bridging the Gap

• Globalization of Health Care Delivery – Where Do We Go from Here?

• Patient-Centered Care – Putting Patients and Families First

Central to all presentations will be fresh insight into how hospitals can best achieve their

mission and maximize their impact on patients. Tangible strategies, tools, guidelines and

resources for driving organizational transformation will be presented.

Who should attend?The Hospital of the Future: Strategies for Driving OrganizationalTransformation is designed to foster

collaboration, creativity and innovation

among health care leaders, payors, and

public policy makers. Chief

executive officers, chief operating officers,

chief nursing officers, chief medical

officers, and chief financial officers, as

well as other clinical and quality leaders,

are encouraged to attend.

Examine the factors that will drive organizational transformation.In the future, successful hospitals will

anticipate and influence changing social

and economic environments and respond

to change with enhanced knowledge and

technologies. Attend The Hospital of

the Future: Strategies for Driving

Organizational Transformation and

start taking the steps that will help to

assure a thriving future!

Special Guest and Speaker Ian Morrison, PhDPresident Emeritus, Strategic Health Perspectives& Senior Fellow, Institute for the FutureThe Current State of Health Care and What Lies Ahead

Internationally renowned author, consultant and futurist, Dr. Ian Morrison will describe

an industry on the verge of a new direction and vision. His presentation will focus on the

political, economic, and strategic context of change in health care and examine how the

various participants are preparing for the future. He will examine where we have been,

where we are, and where we are headed. In particular, he will explore the tensions between

the market and society.

www.jcrinc.com For more information please call us toll free at 877-223-6866.

Day 1, April 26, 2007

6:30-8:00 amRegistration & Continental Breakfast

8:00-8:15 amWelcome• Herbert Pardes, MD

Conference ModeratorPresident & CEO, New YorkPresbyterian Hospital

• Dennis S. O’ Leary, MDPresident, The Joint Commission

8:15-9:15 amThe Current State of Health Care and What Lies Ahead• Ian Morrison, PhD

President Emeritus, Strategic Health PerspectivesSenior Fellow, Institute for the Future

9:15-9:30 amThe Fellowship of Leadership: Running a Hospital Today andChallenges for TomorrowThis video presentation features hospital senior executives sharing theirviews on the challenges hospitals facetoday and tomorrow. These individualswill discuss the skill set – including traitssuch as foresight and innovation – thatleaders need to succeed.

9:30-9:45 amBreak

9:45-10:30 amGuiding Principles for Designand Development of the Hospitalof the Future• Dennis S. O’Leary, MD

President, The Joint CommissionPrinciples ensuring safe and high-qualitycare must guide the intertwining ofhuman, physical, economic and otherresources that go into the design anddevelopment of the hospital of the future. Dr. O’Leary will highlight the recommendations of the JointCommission expert roundtable.

10:30-11:30 amThe Globalization of Health Care Delivery• Curtis Schroeder

Group CEO, Bumrungrad HospitalBangkok, Thailand

Patients are traveling to hospitals abroadto undergo procedures at much lowercosts than care provided in their countryof origin. These hospitals also attract emigrant health care workers. Learn moreabout how hospitals like Bumrungrad areglobalizing health care, how they impactAmerican health care, the global economyand why Mr. Schroeder believesBumrungrad will someday be the “Mayo Clinic of the East.”

11:45 am-12:15 pmDiscussion: How will hospitals fulfill their obligations to society in the future?• Morning Faculty

12:15-1:00 pmLunch (provided)

1:00-2:00 pmThe Economic Outlook: Rising Costs,Rising Scrutiny and the RisingNumbers of Uninsured• Uwe Reinhardt, PhD

James Madison Professor of PoliticalEconomics, Professor of Economics & Public AffairsWoodrow Wilson School of Public andInternational Affairs, Princeton University

Health care organizations face increasingscrutiny and a demand for improvedtransparency while uninsured populationscontinue to increase. Gain insight into howthese trends impact an already complex economic model that must be understoodto plan effectively for the future.

2:00-2:15 pmBreak

2:15-3:15 pmThe Effect of Business Trends on Health Care Economics • Gloria J. Bazzoli, PhD

Professor of Health AdministrationVirginia Commonwealth University

Health care organizations must increasethe value they provide to patients andpayors by delivering quality care moreefficiently, especially as patient advocacyorganizations find more sophisticated waysto measure value. By understanding howvalue-based competition is likely toinfluence the future of health care,organizations can better prepare forthe future.

3:15-3:45 pmDiscussion: How can hospitals remaineconomically viable in the future?• Afternoon Faculty

3:45-4:45 pmStaff: Leading the Way toPatient-Centered Care• Susan Hassmiller, PhD, RN, FAAN

Senior Program OfficerThe Robert Wood Johnson Foundation

Hospitals must create an environment thatnurtures the development and retention of its staff. High staff satisfaction results in high patient satisfaction. Learn howorganizations can best support their health care workers in order to foster a patient-centered culture.

4:45-6:30 pmReception

ConferenceAgenda

Day 2, April 27, 2007

8:00-8:15 amWelcome• Herbert Pardes, MD

Conference Moderator

8:15-9:15 amA Look at Workforce Re-education &Safety—The Future is Now• Linda L. Emanuel, MD, PhD

EPEC Principal, Northwestern University

Health care professionals must be educatedin coordinated fashion across disciplinesand be ready to provide team-based careto assure advances in quality and safety.Learn how this new program is shaking uphealth care professional paradigms to createbetter prepared health care practitioners.

9:15-10:00 amWork Role and Design• Ann Hendrich, RN, MSN, FAAN

Vice President Clinical Excellence OperationsAscension Health

AND• Marilyn Chow, DNSc, RN, FAAN

Vice President, Patient Care ServicesKaiser Permanente

Quality patient care demands the fullattention and skills of health care practitioners. The redesign of work rolesand the physical environment will result in changing the “who, what, when, whereand why” of providing care to assure thattime, knowledge and skills are not wastedon non-essential tasks. Learn about exciting new research that will help organizations refine nursing roles toimprove safety, quality, and efficiency.

10:00-10:15 amBreak

10:15-10:45 amWorkforce Migration & Outsourcing of Services• Barbara L. Nichols, DHL, MS, RN,

FAANCEO, Commission on Graduates ofForeign Nursing Schools

Health care workforce migration offersbetter working conditions and quality oflife to emigrants while creating laborshortages in countries that are losingworkers. Explore the origins of migrationand the challenges both developing anddeveloped nations must address to ensurehealth care equity.

10:45-11:15 amMedical Tourism:Responding to the Trends• Arnold Milstein, MD

Medical Director, Pacific Business Group on Health;Chief Physician, Mercer Health & Benefits

More and more frequently, patients areseeking treatment abroad due to the highcost of health care in many countries,waiting lists for services, and payorregulations or restrictions. As a result,some payors are – and other areconsidering – adding coverage of healthcare services provided abroad for domesticplan members. Dr. Milstein will sharehis thoughts on the challenges andopportunities that medical toursimprovides, and actions being taken by U.S.health care purchasers to provide thiscoverage option.

11:15 am-12:15 pmThe Physical Environment: Issues Impacting Hospital Design and Construction• Roger S. Ulrich

Professor, College of ArchitectureTexas A&M University

• Craig Zimring, PhDProfessor, College of ArchitectureGeorgia Institute of Technology

Research shows a link between the way a hospital is designed and quality, safetyand staff satisfaction. Evidence points toreduced falls and decreased infections and medical errors in well-designed environments. This session examines critical considerations in the design offuture hospital physical environments and discusses the importance of design inimproving patient safety and supportingpatient-centered care.

12:15-1:00 pmLunch (provided)

1:00-1:45 pmEnvironmentally Responsible Health Care and Disease Prevention• Gary Cohen, Co-executive Director,

Health Care Without HarmAs our society becomes more environmentally conscious, hospitals will be expected to be better global citizens while providing for the well-beingand safety of patients and staff. Find outhow “green thinking” can transform hospital design and supplies, reduceresource consumption, and help create“healthy” hospitals.

1:45-2:00 pmBreak

Continuing Education

Joint Commission Resources is accredited by

the Accreditation Council for Continuing Medical

Education to provide continuing medical education

for physicians. Joint Commission Resources takes

responsibility for the content, quality, and scientific

integrity of this CME activity. Joint Commission

Resources designates this educational activity for

a maximum of 14 AMA PRA Category 1 Credit(s)TM.

Physicians should only claim credit commensurated

with the extent of their participation in the activity.

Joint Commission Resources is also accredited

as a provider of continuing nursing education by

the American Nurses Credentialing Center’s

Commission on Accreditation. Joint Commission

Resources designates this continuing nursing

education activity for 14 contact hours.

Joint Commission Resources is authorized to award

14 hours of pre-approved Category II (non-ACHE)

continuing education credit for this program toward

advancement or re-certification in the American

College of Healthcare Executives. Participants

in this program wishing to have the continuing

education hours applied toward Category II credit

should indicate their attendance when submitting

application to the American College of Healthcare

Executives for advancement or re-certification.

Provider approved by the California Board of

Registered Nursing, provider number CEP 6381

for 14 contact hours.

Summary of applicable hours: ACCME: 14;

ANCC: 14; ACHE: 14; California Board

of Nursing: 14

Full attendance at every session is a prerequisite

for receiving full continuing education credits.

If a participant needs to leave early, his or her

continuing education credits will be reduced.

2:00-2:15 pmPatients and Families FirstThis video presentation, narrated bypatient safety advocate Margaret Murphy,answers the question: what do patientsand their families want and expect whilethey are hospitalized? Listening to theconsumer is a business tenet emerging inhealth care that frames the priority forpatient-centered care.

2:15-3:00 pmPatient- and Family-Centered Care• Beverley H. Johnson, President and

CEO Institute for Family-Centered CarePatients and families will play a larger roleas partners in care decision-making anddelivery in the future. This session willdiscuss the principles and strategies thatcan be applied to ensure a patient- andfamily-centered culture to reap the benefits of improved safety, quality andpatient satisfaction.

3:00-3:45 pmThe Role of Technology and Health Care: What Is Needed and Can We Afford IT?• Marc Larsen

Chief Operating OfficerHealth and Technology Center,Health Tech

The influence of technology on health careis pervasive, ranging from information-relat-ed (electronic health records, billing sys-tems, and bar coding) to procedure-related(inter-operative treatment rooms androbotics) to telehealth and remote patientmonitoring. While technology can reduce costs and improve efficiency,the initial costs are high. Informed and strategic technology decision-making willbe critical for hospitals in the future.

3:45-4:15 pmDiscussion: How can hospitals instill a sense of altruism and emphasize thevalue of a team approach?• Afternoon Faculty

4:15 pmSummary and Adjourn• Herbert Pardes, MD

Conference Moderator

The Hospital of the Future Public Policy Initiative UnderwriterThe Joint Commission and Joint CommissionResources thank ARAMARK Healthcare for itsgenerosity in helping to fund this public policy initiative.

We also thank the following companies that provided unrestricted grants in support of The Hospital of the Future symposium:

CEO and/or President Lunch with Dennis S. O’Leary, MD,president of The Joint Commission

The first 40 confirmed chief executive officers and/or presidentsattending the symposium are invited to meet with Dennis S. O’Leary,MD, president of The Joint Commission to discuss the unique roleand issues CEOs face in driving quality and patient safety in theorganization. Notification regarding lunch date and location will besent to all confirmed attendees.

Attendance is limited! Visit www.jcrinc.com for complete details.

In the heart of the Walt

Disney World® Resort,

the award-winning Walt

Disney World Swan and

Dolphin Resort is your

gateway to Central Florida’s

greatest theme parks and

attractions. Enjoy the new

Mandara Spa, luxurious

guest rooms featuring the

Heavenly Bed®, 17

spectacular restaurants and

lounges, five pools, two

health clubs, tennis, nearby

golf, and many special Disney

benefits, including

complimentary transportation

to all Walt Disney World

Theme Parks and Attractions,

and the enhanced Extra

Magic Hours benefit.

Americans with Disabilities ActIf you require any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this Joint Commission Resources program, please call 630-792-5425 or write to the Department of Education, Joint Commission Resources, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.

Substitutions, Transfers, and Cancellation PolicyRegistration is nontransferable between JCR education programs due to variability in program sponsors; it is permissible to send an alternate attendee. Your registration fee, less a $50 service charge, is refundable, if written notice of cancellation isfaxed 5 business days prior to the start of the program to 630-792-5423. JCR reserves the right to cancel or reschedule due tounforeseen circumstances. Discounts may not be combined.

If a program must be cancelled, the registration fee will be refunded in full to each registrant. Neither Joint CommissionResources nor The Joint Commission is responsible for a registrant’s travel expenses in the event a program is cancelled.Participants are encouraged to purchase refundable tickets in case a program is cancelled or rescheduled. Participants shouldalso be aware that most airline tickets, including nonrefundable or discounted tickets, can be reissued within one year from the date the original ticket was issued.

Hotel InformationWalt Disney World Swan & Dolphin1500 Epcot Resorts BoulevardLake Buena Vista, FL 32830

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Room Rate: $189

Cut-off Date: April 2, 2007

Special room rates are available. Visit www.jcrinc.com for complete details.

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What does the future hold for hospital care across the globe?Attend The Hospital of the Future:

Strategies for Driving Organizational Transformation

April 26-27, 2007Walt Disney World Swan & Dolphin

Lake Buena Vista, FL

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