THE GODS OF ENROLLMENT MANAGEMENT

And other leadership myths

North Carolina Central UniversityJairo McMican, Assistant Director

jmcmican@nccu.edu

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Dedication

This presentation is dedicated to the three women that changed my work experiences

into something great:

Safi Mahaba, Jennifer Matheny, & Marlena Renwick

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Topics to be discussed

• Purpose• Why we need you• Leadership Myths• What Got You Here, Won’t Get You There• Winning with People• The Gods• Change and Conflict

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Why Your Job Needs You!

• Are you in your job to do something, or are you in your job for something to do?

• The Most Important Quality Necessary to be a leader is desire~Roger Fulton

• D+V+F>I• The Two Key Steps to becoming an Authentic Leader.• The Compass and Clock

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Leadership Myths• The Position Myth: “I can’t lead if I am not at the top”• The Destination Myth: “When I get to the top, then I’ll learn to

lead”• The Influence Myth: “If I Were On Top, Then People Would Follow

Me”• The Inexperience Myth: “When I Get To The Top, I’ll Be In Control”• The Freedom Myth: “When I Get To The Top, I’ll No Longer Be

Limited”• The Potential Myth: “I Can’t Reach My Potential If I’m Not The Top

Leader”• The All-Or-Nothing Myth: “If I Can’t Get To The Top, Then I Won’t

Try To Lead”

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Different Types of People

• Managers and Leaders• Binary thinking– Closes the Mind to more information– Flip-Flopping– Thinking Gray

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What got you here won’t get you there

• Success Delusion• Obeying Natural Law• Bad habits that hold you back from the top– Winning Too Much– Making Destructive Comments– Telling the World How Smart We Are– Claiming Credit That We Don’t Deserve– Making Excuses– Clinging to the Past– Hey that’s Me

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What got you here ……

• FeedFoward• If you stay in this company, why are you going

to stay?– I am finding meaning and happiness now. The

work is exciting and I love what I am doing.– I like the people. They are my friends. This feels

like a team, like a family. – I can follow my dreams. This organization is giving

me a chance to do what I really want to do in life.

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Winning with People

• The Mirror Principle• The Pain Principle• The Hammer Principle• The Elevator Principle• The Exchange Principle-Seeing Double• The Charisma Principle• The Partnership Principle

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Gods of Enrollment Management

• Zeus, The Patriarch of All Gods: Represents the culture of charismatic leaders who follow their instincts

• Apollo, The God of rules and Order: Represents the culture of bureaucracy and management control

• Athena, Problem Solver Goddess: Represents project based teamwork

• Dionysus, The God of Wine and Song: Represents the culture of individualism and independence

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• Zeus leaders look for power over people and events

• The Club Culture-trust is less expensive than control procedures

• Job Descriptions• Machines are predictable

• Dealing with Change• Logical, Sequential, and Analytical

• Titles and Positions

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• Finding Solutions• The Task• Expertise and Experience

• Your own destiny• No Boss

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Why are the Gods needed?

• Steady-state Activities• Development Activities• Asterisk Activities• Management Activities• Finding the Balance– Size– Life Cycle– Work Patterns-Flow vs Copy– People

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God Preferences

• Young People• Highly Educated• Cultural Tolerance• Bridges• Common Language• Slack

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Technical vs. Adaptive Challenges

• Technical-Every day problems for which we have the necessary know how and procedures

• Adaptive- They require experiments, new discoveries, and adjustments from numerous places in the organization or community

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Change

• Habits, values, and attitudes come from somewhere and to abandon them means to be disloyal to their origin.

• Jack Welch’s Seven Steps of Dealing with Change• Explain the new rules of engagement• Deal with change head-on• Paint a vivid picture of the finish line• Candor first, foremost, and always• Over-communicate• Exploit the opportunities that change brings• Reiterate that change never ends.

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Conflict Management

• Congenital Naysayers• Golden Bridge• Dead Ground• The Confrontation Principle• The Situation Principle• The Bob Principle-THINK

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Reframing Organizations

• Structural• Human Resource• Political• Symbolic

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Sources• Bennis, W. (2009). On Becoming A Leader. New York: Perseus Books Group.• Bolman, L. G., & Deal, T. E. (2008). Reframing Organizations. San Francisco: Jossey-Bass.• Buffington, P. (2003). Cheap Psychological Tricks for Parents: 62 Sure-Fire Secrets and Solutions for

Successful Parenting . Atlanta: Peachtree Publishers.• Freiberg, K., & Frieberg, J. (2004). Guts! New York: Double Day.• Gardner, J. W. (1990). On Leadership. New York: The Free Press.• Grint, K., Nelson, D., & Bratton, J. (2008). The Art and Science of Leadership. Mason: Cengage

Learning.• Heifetz, R. A., & Linsky, M. (2002). Leadership on the Line. Boston: Harvard Business School

Publishing.• Kouzes, J. M., & Posner, B. Z. (2007). The Leadership Challenge, 4th Edition. San Fransisco: Jossey-

Bass.• Machiavelli, N. (1992). The Prince. Toronto, Ontario: General Publishing Company, Ltd.• Maxwell, J. G. (2004). Winning with People. Nashville: Thomas Nelson, Inc. .• Sample, S. B. (2002). The Contrarian's Guide to Leadership. San Francisco: Jossey-Bass.• Sanborn, M. (2004). The Fred Factor. New York: Double Day.• Tichy, N. M., & Cohen, E. (2007). The Leadership Engine. New York: HarperCollins Publishers.• Tzu, S. (1963). The Art of War. New York: Oxford University Press.

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In Closing

Thank You For ListeningQuestions?

For any comments are suggestions please email me at jmcmican@nccu.edu