Count Them: 14 Tips For Contact Centers That Will Help to Evolve in Future
The GOAL: focus on a small number of culture points (values) that will influence a large number of...
Transcript of The GOAL: focus on a small number of culture points (values) that will influence a large number of...
W E L C O M E T O O U R C U LT U R E .
AT IPT GLOBAL, WE BELIEVE
IN BUILDING COMMUNITY AND
RELATIONSHIP, NOT JUST A COMPANY
L A S E R F O C U S
R E S P O N S I B I L I T Y T O O U R C U S T O M E R S
F A M I L Y F I R S T
D O M E S T I C A N D I N T E R N A T I O N A L C O M M I T M E N T
E M P L O Y E E M E R I T
C O N T I N U O U S R E S E A R C H A N D I N N O V A T I O N
E N V I R O N M E N T A L P R O T E C T I O N
S A F E T Y
B E N E F I T T H E I N D U S T R Y
H E A L T H A N D W E L L N E S S
C O M M U N I T Y S E R V I C E
G O B E Y O N D C O M P L I A N C E
H I R E S M A R T
AT IPT GLOBAL, WE BELIEVE
IN HIRING THE BEST PEOPLE.
F U N
E X P E R T I N O U R A R E A , B U T L E A R N I N G - F O C U S E D
F A M I L Y F I R S T
H I G H S T A N D A R D S
S E R I O U S A B O U T O U R W O R K , B U T D O N ’ T T A K E O U R S E L V E S T O O S E R I O U S L Y
B E L I E V E I N W H A T W E D O
S P E A K T H E T R U T H
S A F E T Y - M I N D E D
S M A R TV A L U E O T H E R S A N D O U R S E L F
C O M M U N I T Y - M I N D E D
G O E S B E Y O N D
S E R V I C E - F O C U S E D
AT IPT GLOBAL, WE BELIEVE
THE BEST TEAMMATES EMBODY
A FEW VERY SPECIFIC CORE VALUES
1.
INTEGRITY
WE BELIEVE THE BEST PEOPLE DO THE RIGHT THING. ALWAYS.
ALL OTHER THINGS FALL INTO PLACE WHEN A SOLID FOUNDATION IS BUILT ON INTEGRITY.
INTEGRITY FIRST. NO EXCEPTIONS.
H O N E S T
T R U S T W O R T H Y
R E S P E C T F U L
E T H I C A LA C C O U N T A B L EC O U R A G E
S E L F L E S S N E S S
S E R V I C E
T R A N S P A R E N T
A U T H E N T I C
WE BELIEVE IN DOING THINGS SAFELY. ALWAYS.
INTEGRITY
Do what’s RIGHT. Do it FIRST.
DO IT, even when no one else will.
INTEGRITY
WE BELIEVE THE BEST PEOPLE STAND UP FOR WHAT IS RIGHT.
ALWAYS.
WE ARE ACCOUNTABLE TO ONE ANOTHER AND OUR CUSTOMERS.
100% EFFORT. 100% COMPLETE.
WORDS ARE USELESS UNLESS THERE IS ACTION TO BACK IT UP.
INTEGRITY
WE BELIEVE THE BEST PEOPLE DO WHAT THEY SAY.
PERFORMANCE
WE BELIEVE THE BEST PEOPLE HAVE A HIGH STANDARD OF EXCELLENCE.
WE ARE A FIRST-CLASS COMPANY, DOING BUSINESS IN A FIRST-CLASS WAY. WE INTEND TO KEEP IT THAT WAY.
2.
WORKING MORE DOESN’T ALWAYS MEAN WORKING HARDER.
TALKING AND WRITING MORE DOESN’T ALWAYS MEAN KNOWING MORE.
COMPLICATED SOFTWARE DOESN’T ALWAYS MEAN BETTER SOFTWARE.
WE BELIEVE IN MAKING THE COMPLEX SIMPLE.
LESS IS MORE. WE KEEP IT SIMPLE.
PERFORMANCE
WE BELIEVE IN MAKING HIGH STANDARDS THE NORM.
IT’S WHAT WE DO. IT’S WHAT WE EXPECT. NO EASY ROADS. NO CORNERS CUT. EVER.
PERFORMANCE
3
TEAMWORK
WE BELIEVE THE BEST PEOPLE ARE TO BE VALUED.
PERKS DON’T DEFINE A COMPANY OR A CULTURE.
3.
PEOPLE DO .
WE BELIEVE TRUST IS EARNED.
TO EARN IT FROM OUR CUSTOMERS REQUIRES THAT WE FIRST EARN IT FROM ONE ANOTHER.
TEAMWORK
CHARACTER SPEAKS VOLUMES.
WE PARTICULARLY VALUE THE FOLLOWING IN OUR TEAMMATES:
ACTS LIKE A LEADER
VALUES A HEALTHY LIFESTYLE
LISTENS MORE THAN TALKS
HAS AN EVEN MOOD
SHARES, DOESN’T COMPETE... WE ARE ON THE SAME TEAM
DOESN’T WAIT TO BE TOLD WHAT TO DO
INSPIRES, MOTIVATES & CHALLENGES US TO BE BETTER, DO BETTER, LEARN MORE,
REACH HIGHER
PICKS UP THE TRASH LYING ON THE FLOOR, INSTEAD OF WALKS AROUND IT
TEAMWORK
WE BELIEVE IN HIRING SMART.
“It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.” – Steve Jobs
IMAGINE IF EVERY SINGLE TEAMMATE AT IPT GLOBAL
IS SOMEONE YOU RESPECT AND LEARN FROM.
WE STRIVE FOR THAT.
TEAMWORK
WE BELIEVE THE BEST TEAMMATES ARE:
SELF MOTIVATING
SELF AWARE
SELF DISCIPLINED
SELF IMPROVING
TEAMWORK
IT’S UP TO YOU.
WE BELIEVE THE BEST TEAMMATES:
SEEK WHAT IS BEST FOR IPT GLOBAL, RATHER THAN WHAT IS BEST FOR THEM
DETERMINE THE BEST IDEA, DECISION OR PATH FORWARD WITHOUT EGO
TAKE TIME TO HELP
MAKE WISE DECISIONS AND HAVE GOOD JUDGEMENT, CONTINUALLY AND
CONSISTENTLY
TEAMWORK
WE BELIEVE THE BEST TEAMMATES:
WISELY SEPARATE WHAT MUST BE DONE WELL NOW, AND WHAT CAN BE IMPROVED LATER.
IT’S ALL ABOUT PRIORITIES
SHOW COURAGE WITHOUT AGONIZING. JUST DO IT
TAKE SMART RISKS
LISTEN WELL AND ACT. NOT REACT
TEAMWORK
WE BELIEVE THE BEST TEAMMATES:
ONLY SAY THINGS ABOUT OTHERS THAT WOULD BE SAID IN THEIR PRESENCE. ALL OTHER COMMENTS ARE LEFT UNSAID. WE ARE ON THE SAME TEAM
ADMIT MISTAKES QUICKLY AND OPENLY
TREAT ALL PEOPLE WITH RESPECT AND KEEP PERSONAL JUDGEMENTS TO
THEMSELVES
TEAMWORK
AT IPT GLOBAL, WE AREN’T JUST A BOP TESTING COMPANY
ANYMORE.
WE ARE AN ASSURANCE COMPANY
AND WE TAKE IT SERIOUSLY.
“WHETHER YOU THINK YOU CAN, OR WHETHER YOU THINK YOU CAN’T, YOU ARE RIGHT.” – HENRY FORD
WE THINK WE CAN!
AT IPT GLOBAL, WE BELIEVE:
CULTURE ISN’T LEFT TO CHANCE
IF WE DON’T SHAPE IT, SOMETHING ELSE WILL
IT ISN’T BUILT OVERNIGHT
AT IPT GLOBAL, WE CHOOSE TO DEFINE IT AND REDEFINE IT AS WE GROW.
WE BELIEVE IT. WE LIVE IT. EVERYDAY.
C U LT U R E
DO
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