The Global Event for Data-Driven Marketers

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Transcript of The Global Event for Data-Driven Marketers

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SUBSCRIBERS, FANS & FOLLOWERS:Marketing’s Audience-Building Imperative

Jeffrey K. RohrsVP, Marketing InsightsExactTarget, a salesforce.com company

AuthorAUDIENCE: Marketing in the Age of Subscribers, Fans & Followers

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@JKROHRS

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@JKROHRS@JKROHRS

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@JKROHRS

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WWW.EXACTTARGET.COM/SFF

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NOV.

11TH

@JKROHRS

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The audience is not brought to you or given to you; it's something that you fight for. You can forget that, especially if you've had some success. Getting an audience is HARD. Sustaining an audience is HARD. It demands a consistency of thought, of purpose, and of action over a long period of time.

-- Bruce Springsteen

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@JKROHRS

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MARKETING (R)EVOLUTION

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PROPRIETARY AUDIENCE DEVELOPMENT IS NOW A CORE MARKETING RESPONSIBILITY.

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(permission-based marketers will inherit the earth)

@JKROHRS

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PROPRIETARY AUDIENCESARE NOT OWNED.

THEY ARE EARNED. @JKROHRS

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THEY ARE BUILT.

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THEY ARE NURTURED.

@JKROHRS

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THEY ARE DIRECT AND COST-EFFECTIVE.

@JKROHRS

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THE BEST OFFER ATTENTION AT THE PUSH OF A BUTTON.

@JKROHRS

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THEY ARE CRITICAL BUSINESS ASSETS.

@JKROHRS

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@JKROHRS

@JKROHRS

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TO USE PAID, OWNED & EARNED MEDIA NOT ONLY TO SELL BUT ALSO TO INCREASE THE SIZE, ENGAGEMENT & VALUE OF YOUR PROPRIETARY AUDIENCES OVER THE LONG-TERM.

@JKROHRS

AUDIENCEIMPERATIVE!

THE

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SIZEENGAGEMENT & VALUE

YOUR PROPRIETARYAUDIENCES

LONG-TERM

PAID OWNED& EARNEDMEDIA

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WHO ARE THESE PROPRIETARY AUDIENCES?

@JKROHRS

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SEEKERS

@JKROHRS

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AMPLIFIERS

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JOINERS

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SUBSCRIBERS

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FANS

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FOLLOWERS

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93%

58%

12%@JKROHRS

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PAID OWNED& EARNEDMEDIA

@JKROHRS

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PAID MEDIA

@JKROHRS

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@JKROHRS@JKROHRS

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OWNED MEDIA@JKROHRS

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@JKROHRS

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EARNED MEDIA @JKROHRS

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@JKROHRS

THE HYBRID MARKETING ERA

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@JKROHRS@EXACTTARGET@JKROHRS

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@JKROHRS@JKROHRS

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@JKROHRS

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@JKROHRS

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@JKROHRS

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MOMENTSMATTER!

@JKROHRS

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SIZE ENGAGEMENT & VALUE

@JKROHRS

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SIZE

@JKROHRS

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@JKROHRS

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@JKROHRS

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ENGAGEMENT

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@JKROHRS

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ENGAGEMENT EQUALSDELIVERABILITY

@JKROHRS

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ENGAGEMENT EQUALSVISIBILITY

@JKROHRS

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ENGAGEMENT EQUALSUSAGE

@JKROHRS

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VALUE

@JKROHRS

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@JKROHRS

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VALUE = VALUE TO YOU

@JKROHRS

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LONG-TERM

@JKROHRS

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@JKROHRS

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@JKROHRS

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@JKROHRS

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@JKROHRS

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TO USE PAID, OWNED & EARNED MEDIA NOT ONLY TO SELL BUT ALSO TO INCREASE THE SIZE, ENGAGEMENT & VALUE OF YOUR PROPRIETARY AUDIENCES OVER THE LONG-TERM.

@JKROHRS

AUDIENCEIMPERATIVE!

THE

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MY QUESTIONSFOR YOU

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ARE YOU TREATING YOUR AUDIENCES AS ASSETS OR AFTERTHOUGHTS?

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@JKROHRS

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2 ARE YOU BUILDING AUDIENCES EVERY DAY?

@JKROHRS

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WHO OWNS YOURAUDIENCE DEVELOPMENTEFFORTS?

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@JKROHRS

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@JKROHRS

NOV. 11TH

AUDIENCEPRO.COM@JKROHRS