The Future of Workplace Optimization Technology

in Smart Buildings

1. Introduction a.DefiningWorkplaceOptimization b.InsightsintotheMulti-GenerationalWorkplace,Facility

UtilizationandSecurity

2. Benefits of Location Services for Workplace Optimization a.RFIDvsWiFivsUWBvsGPS

3. The Global Workplace Optimization Market 2017 to 2021

4. Workplace Applications a.ImprovedAccessControlWithinBuildings b.SpaceUtilization c.RoomLocationandImprovedCollaboration d.CarParking

5. Life Safety Applications a.Real-TimePersonLocationServicesfor EmergencyEvacuation

6. Security of Connected Devices in Buildings and Privacy Issues

7. Conclusion

Contents

The Future of Workplace Optimization Technology in Smart BuildingsIntroduction

Introductiona. Defining Workplace OptimizationConnectedworkplacesolutionsarebeingadoptedgloballyasdigitalizationandInternetofThings(IoT)platformstransformcommercialrealestate,campuses,hospitals,governmentbuildingsandindustrialfacilities.

MemooridefinesWorkplace Optimizationasconnectedworkplacesolutions,whichprovidereal-timeandproximitylocationanalyticsforoptimizingthemovementofpersonnelthroughoutcommercialandindustrialbuildings.

b. Insights into the Multi-Generational Workplace, Facility Utilization and SecurityOrganizationsareprofitingfromtheincreaseddigitizationoftheworkplace.Improvedproductivity,costsavingsandamoremobileworkforceareallleadingtogreaterflexibilityandadaptabilityinmeetingclientneeds.

With Millennials (the generation, born between the early 1980’s and early 2000’s) predicted to make up 50% of the workforce by 2020, workplace connectivity, mobility and flexibility have come to the fore. PWC MILLENNIALS AT WORK REPORT

Individualsbasedathomeorinremoteoffices,scatteredanywhereintheworld,arepartofarisingphenomenonknownasdistributedworking.Tomeettheexpectationsofthenextgenerationandboosttheproductivityofthoseusingtheoffice,agreatervarietyofspacesareneededwithincreasedconnectivityandmorepersonalization.

Activity based working (ABW) isanapproachtocreatingworkplacesthatprovideuserswithsharedaccesstospacesforindividualandcollaborativework.Itisstartingtobeadoptedbymanybusinessesinordertoreducetheinefficientuseofspaceandrealestatecosts.

of the workforce will be Millennials by 2020, workplace

connectivity, mobility and flexibility have come to the fore.

The Future of Workplace Optimization Technology in Smart BuildingsIntroduction

Most offices worldwide are around 50% under-utilized on any given day, due to changing work styles, mobile technologies and shifting business needs. JLL ACTIVITY BASED WORKING

Withthesetrends,however,comechallenges.Amoremobileworkforcedemandseasiercollaborationandaflexibleworkingenvironment,sofacilityandsecuritymanagersmustconstantlyimplementnewefficiencyprotocols.Organizationsattempttobalanceemployeeretentionandsatisfactionwiththeobligationthatbuildingsoperatemoreefficiently—allwithoutcompromisingsecurity.Asaresult,companiesstrivetoembedtrustedidentificationtechnologiesmoredeeplyintoeverydayactivitiestobothenhancetheuserexperienceandimproveaccesscontrolwithinbuildingsandworkspaces.

Proactivereportingcanprovidepredictiveanalyticsbasedonreal-timelocationdatatooptimizebuildingspaceandroomutilizationwithinasinglebuildingorcampus.

VIEW FROM THE VENDOR

The HID Global Location Services Platform. HIDLocationServicesareenabledbyBluvision,acompanyrecentlyacquiredbyHID,providingnumerouscapabilitiesbasedonanorganization’srequirements.Itsreal-timelocationservicesareusefulformonitoringandprovidingdeeperanalyticsaroundthemovementofpersonnelinabuilding.Leadingtobetterinsightsintooptimizedusageoffacilities,commonareasandindividualrooms.

Theproximity-basedservicesverifywhenpersonnelarenearbyagivenareaforusecasessuchasmonitoringemployeecheckinandcheckout.Italsohelpsorganizationsmeethealthandsafetyregulationsbymonitoringroomoccupancy.

ThesolutionleveragesBluetoothLowEnergy(BLE)anddeliversunprecedentedaccuracy,eveninlarge,openspacesandareasinwhichithashistoricallybeenchallengingtoimplementRFIDtechnologies.HIDLocationServicesincludeacloudservice,portalsandBluetoothbeaconsintheformofHIDsmartcards,providingaone-cardsolutionforbothindoorpositioningservicesandphysicalaccesscontrol.

Itscloud-basedmodelandminimalhardwarerequirementsalsoeliminatetheexpensiveinfrastructuresetupofantennas,serversandwiredinfrastructuretofurtherreducetotalcostofownership.TheinstallationsimplyentailsplugginginACpoweredBLE/WiFigatewaysandprovidingpersonnelwiththesmartcardbeacon.

For more details click hereunder-utilized on any given day, due to changing work styles,

mobile technologies and shifting business needs.

Most offices worldwide are around

The Future of Workplace Optimization Technology in Smart BuildingsBenefits of Location Services for Workforce Optimization

Suchsolutionscanaidbuildingowners,facilityandsecuritymanagerstounderstandhowspaceisusedinafacility,improveaccesscontrolwithinabuilding,locatepeopleinemergencysituationsandprovideasmootherexperiencefortheworkforcethroughroomlocationguidance,locationmappingandreal-timevisibilityintotheoccupancyofofficespaces.

Thesenewcapabilitiesleveragethepoweroftrustedidentitiestoprovideanewlevelofvisibilityforcustomerstobetterunderstandhowbuildingsareused,helpquicklyfindpeopleinemergencysituationsanddeliveragreatuserexperience.

Benefits of Location Services for Workplace Optimization

VIEW FROM THE VENDOR

“HID Location Services extends HID’s leadership in physical access control with a cutting-edge Internet of Things offering for workplace optimization solutions that can be easily integrated into existing systems.”Harm Radstaak,VicePresidentandManagingDirectorofPhysicalAccessControlSolutionswithHIDGlobal.

The Future of Workplace Optimization Technology in Smart BuildingsBenefits of Location Services for Workforce Optimization

a. RFID vs WiFi vs UWB vs GPS

Manyofthelocationbasedmonitoringsolutionsavailableinthemarkettodaycomewithahighcostofownership,sometimesalsorequiringasignificantamountofnewinfrastructure.Howeverwiththerightbalanceoftechnologiesitispossibletohaveamoreaffordablesolutionwithoutcompromisingonaccuracyorrange.

Belowisashortcomparisonofsomecompetinglocationbasedservicetechnologies;

TECHNOLOGYTYPE

ACCURACY(Best Expected) RANGE AVERAGE

COST OF TAGAVERAGE LIFE OF A TAG

AVERAGE COST OF GATEWAY

COVERAGE AREA

RFID (Passive) 1 meter (3 ft) 5 meters $0.50 Unlimited $1,000 - $5,000 Very Small Areas

WiFi ~20 meters (60 ft)

50 meters nLOS $60

Max 1 Year (Ping once / 15 sec)

$300 - $1,500 Large Indoor Areas

Ultra Wideband 0.1 meters (4 inches)

50 meters nLOS $80

1 - 3 years (Ping once / 30 sec)

$1,000 - $3,000 Large Indoor Areas

GPS 5 meters (15 ft)OUTDOOR ONLY + Cellular Contract

$80 - $200Max 1 Year (Ping once / 30 min)

N/A Outdoor

Aswithmanydecisionsit’softenablendoftechnologiesthatcanprovidethebestoutcome.Bluetoothincombinationwithcloudbasedadvancedlocationalgorithms,hasbeenshowntogetlocationaccuracytounderone-meter.

Given that last year over a billion Bluetooth devices were sold, you can get impressive on-chip capabilities at a cost effective price point. And with a good understanding of Bluetooth technology, it is possible to get up to 30m to 45m triangulation between access points (Bluetooth-WiFi gateways).

Bluetoothcanalsoworkwithmobilephones.SoyoucandetectBluetoothbeaconsignalsfromaphoneoraphonecanbeaBluetoothbeaconthatyouaretracking.AndbecausetheBluetoothchipcomeswithdecentCPUpower,youcanmountanarrayofdifferentsensorsandrunmachinelearningalgorithmsontheactualbeaconsensor.

The Future of Workplace Optimization Technology in Smart BuildingsThe Global Workplace Optimization Market

TheWorkplaceOptimizationmarketisgrowingrapidly,butisstillinitsinfancyrelativetootherbuildingautomationandbuildingIoTsolutions.AbroadrangeofrapidlyevolvingtechnologiesandincreasingvaluegenerationpotentialofWorkplaceOptimizationinCommercialRealEstatewillleadtoimpressivemarketgrowthof24.5%CAGRfrom2017to2021.

The market value for total global systems sales of Workplace Optimization Solutions will rise from $1.58 Billion in 2017 to $4.45 Billion in 2021.

Globalsalesofcloud-basedsoftwareandanalyticsservicesforCommercialRealEstatewillgrowfromarelativelysmallbaseof$0.98Billionin2017to$2.29Billionby2021whichrepresents30.9%CAGR,outpacingthegrowthrateinthewiderWorkplaceOptimizationMarket.

The Global Workplace Optimization Market

Global Occupancy Analytics Market - Commercial Real Estate 2017-2021 ($Bn)

0

2

4

6

8

10

2017

1.580.98

2018

2.08

1.23

2019

2.73

1.54

2020

3.56

1.92

2021

4.45

2.29

Occupancy Analytics for Commercial Real Estate - Total Systems Sales (Ex. Service and Maintenance) ($Bn)

Occupancy Analytics for Commercial Real Estate - Product Sales ($Bn)

Global Occupancy Analytics Market - Commercial Real Estate 2017-2021 ($Bn)

0

2

4

6

8

10

2017

1.580.98

2018

2.08

1.23

2019

2.73

1.54

2020

3.56

1.92

2021

4.45

2.29

Occupancy Analytics for Commercial Real Estate - Total Systems Sales (Ex. Service and Maintenance) ($Bn)

Occupancy Analytics for Commercial Real Estate - Product Sales ($Bn)

The Future of Workplace Optimization Technology in Smart BuildingsThe Global Workplace Optimization Market

Thechangingnatureandusagepatternsofofficespaceputsnewdemandsonbuildingmanagerstoimprovespaceutilizationefficiency,whilstatthesametimereducingoperatingcostsandretainingapleasantandflexibleworkingenvironmentforstaff.

WorkplaceOptimizationsolutionsarebeingusedaseffectivetoolstodeliverdirecteconomicbenefitstotheCommercialRealEstatemarket.OurresearchindicatesthatthemaindriverforbuildingownersadoptionistheintegrationofBMSwithoccupancydatatodelivercostsavingsandenergysavingsfrommoreefficientanddynamicHVACandlightingsystemsoperation.BuildingownershaveidentifiedsignificantopportunityforsystemupgradesrelatedtoLEDandsmartlightingretrofitsinexistingbuildings.

Anothertrendwehavenotedisfortheintegrationofvariousmotionsensorandlocationawarenesstechnologyintodeviceswithothersensorsmonitoringindoorenvironmentalfactorssuchasnoise, airquality,temperature,humidity.

Occupancydataisalsobeingusedbysomeclientsforrelatedbusinessprocessessuchasworkandbuildingsystemsschedulesandtohelpmanagedaylightharvesting.Aswellascuttingenergycosts,suchchangescanalsocutmaintenanceandreplacementexpenditureforthebusiness.

Although the benefits of flexible and customizable working environments are often more intangible and challenging to measure and quantify, businesses are reporting positive results in areas including ease of recruitment and reduction in staff turnover.

The Future of Workplace Optimization Technology in Smart BuildingsWorkplace Applications

a. Improved Access Control Within BuildingsLocationawarenessservicescanextendthetraditionalcapabilitiesofaccesscontroltoimprovesecurityandareagovernancewithinbuildings.Enterprisescanremotelymanagetheirsensorbeaconsandgatewaysthroughthecloud,whichimmediatelyallowsvisibilityofunauthorizedpersonsinaparticulararea–anessentialrequirementforlarge,globalenterprisesandhighereducationcampuses.

Real-timelocationservicescanmonitorthemovementofpersonnelthroughoutabuilding,andproximity-basedservicescanverifywhenmembersoftheworkforcearenearagivenarea.Facilitymanagerscangeneratelocationhistoryreports,aswellassetupautomatedalertsandeventnotificationswhenaspecificpersonhaseitherenteredorleftadesignatedarea.

b. Space Utilization

Because business operations happen in real time, organizations lack a clear understanding of how their building’s rooms are being utilized by employees. Streamlining building management is a key challenge.

Workplaceoptimizationsolutionscanmonitorabuilding’soccupancyandprovideimmediatevisibility,whichhelpsemployeescheck,ataglance,whichworkspacesareavailable.Solutionscanutilizepredictiveanalyticstointerpretspaceusageandoperationalefficiency,creategeofences,andevencompilecompliancereportstopreventhealthandsafetybreaches. Thisvisibilityhelpsorganizationstooptimizefacilitymanagementandtocomplywithhealthandsafetystandards,suchasmaximumroomoccupancyregulations.

Workplace Applications

The Future of Workplace Optimization Technology in Smart BuildingsWorkplace Applications

c. Room Location and Improved CollaborationWhenvisitinganewbuilding,findingmeetingroomsandotherfacilities,especiallyonlargercampusescanbecometime-consuming,evenfrustratingforemployeesandvisitors.ByguidingpeoplethroughaphysicalspaceandenhancingtheirunderstandingofthatspaceusingatechniquecalledWayfinding,organizationscanofferenhancedemployeeproductivityandasatisfyinguserexperience.

Thisisparticularlyimportantinlargecomplexbuildingssuchasthosefoundoncollegecampuses,inhospitals,governmentestablishmentsandofficeblocks.Platformscanincludemobileappsthatlocateanddirectemployees,visitorsorstudentstothemeetingroomtheyhavebooked.

d. Car ParkingFindingaparkingspaceonacorporatecampuscanbestressfulandtimeconsuming.Employeeexperiencecanbeenhancedbyfindingopenspaceswithproximityservicesonamobileapp.

The Future of Workplace Optimization Technology in Smart BuildingsLife Safety Applications

a. Real-Time Person Location Services for Emergency EvacuationLocatingapersonduringanemergencyisanincreasingchallengefororganizations.Withlocationawareservices,organizationscansee,ataglance,thenumberofpeopleleftinthebuildingandtheirlocation.

Userscanaccessaquickviewofthenumberofpeopleatasinglemusterpointplusanaggregatedviewofallpeopleoutsidethebuilding.

Instant targeted emergency notifications can enable faster evacuation to safety.

Life Safety Applications

The Future of Workplace Optimization Technology in Smart BuildingsSecurity of Connected Devices in Buildings and Privacy Issues

Therolloutofreal-timelocationserviceshasraisedconcernsaboutthewaydataonindividual’smovementswillbestoredandused.Memoori’spreviousresearchintothemarketforIoTsolutionsincommercialbuildingsindicatedstronglythatdataprivacyandsecurityremainsoneofthetopconsiderationsfororganizationsplanningIoTsolutions.UsersandworkerswillingnesstoprovideorsharepersonalinformationandsignuptoIoTserviceswillincreasinglydependonwhethertheytrusttheentityresponsibleforstoringandanalyzingthedatatoprotecttheirprivacyandtousethedatainafair,legalandaccountablemanner.

Ethical strategies and data access authorization protocols must therefore also be adopted by both device manufacturers and building owners to avoid misuse of data and loss of user confidence or trust.

OnesolutionadoptedbyserviceprovidersistheInternetofTrustedThingswhichenablestheidentityofapersontobetrustedacrossmultipleplatformswithouthavingtoreintroduceittodifferentsystemsagainandagain. Thiscanincreasesecurityofconnectedworkplacesolutionswhichcanalsobeenhancedbytheuseofstandardizedencryptionmethodsforbeacons,gatewaysanddatatransferwithintheplatform.Additionally,strictpoliciescanbesettoaggregateandcreateautonomoustagdatatopreventpersonaltraceabilityandensureanonymity.

Tracking any asset, human or otherwise, as they travel through a building can provide significant safety and security benefits, as we demonstrated earlier in this paper. The key step in the process is to ensure that the identity of the place, thing or person can be trusted. Not only trusted by one system but across multiple platforms in order to gain the efficiencies as well as the security from these systems.

Security of Connected Devices in Buildings & Privacy Issues

The Future of Workplace Optimization Technology in Smart BuildingsConclusion

Organizationsareincreasinglystartingtoprofitfromtheongoingdigitizationoftheworkplace.AndwiththeMillennialgenerationpredictedtomakeup50%oftheworkforceby2020,workplaceconnectivity,mobilityandflexibilityhavecometo thefore.

Tomeettheexpectationsofthisnextgenerationandboosttheproductivityofthoseusingtheoffice,agreatervarietyofspaces(e.g.ActivityBasedWorking)areneededwithincreasedconnectivityandmorepersonalization.Indeedmostofficesarealreadyaround50%under-utilizedonanygivenday,duetochangingworkstylesandmobiletechnologies.

Memoori is predicting that the market value for total global systems sales of Workplace Optimization Solutions will rise from $1.58 Billion in 2017 to $4.45 Billion by 2021. It is the changing nature and usage patterns of office space that’s putting new demands on building managers to improve space utilization efficiency and driving growth in the market.

Althoughthebenefitsofflexibleandcustomizableworkingenvironmentsareoftenhardtomeasure,businessesarereportingpositiveresultsinareasincludingeaseofrecruitmentandreductioninstaffturnover.

Conclusion

ABOUT HID GLOBAL

HID Global powers the trusted identities of the world’s people, places and things. They make it possible for people to transact safely, work productively and travel freely. Trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally.

Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID technology.

HID Global works with governments, educational institutions, hospitals, financial institutions and industry. Headquartered in Austin, Texas, HID Global has over 3,000 employees worldwide and operates international offices that support more than 100 countries. HID Global is an ASSA ABLOY Group brand.

For more information, visit:

www.hidglobal.com

www.memoori.com

www.hidglobal.com