The Future of Mental Wellbeing Services
-
Upload
livework-studio -
Category
Healthcare
-
view
511 -
download
2
Transcript of The Future of Mental Wellbeing Services
![Page 1: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/1.jpg)
The Future of Mental Wellbeing Services
A Case Study for London
Jennifer Bagehorn | Service Designer |
Livework
Gene Libow | Service Designer | Livework
![Page 2: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/2.jpg)
Hiwe’re Jenn & Gene
from Livework
@jennbage
@genelibow
![Page 3: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/3.jpg)
We’re here to speak with you about
mental wellbeing
![Page 4: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/4.jpg)
Please raise your hand if you...
![Page 5: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/5.jpg)
![Page 6: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/6.jpg)
![Page 7: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/7.jpg)
![Page 8: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/8.jpg)
![Page 9: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/9.jpg)
Icons by Made by Made
![Page 10: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/10.jpg)
There are some practices that can help take the edge off.
![Page 11: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/11.jpg)
![Page 12: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/12.jpg)
![Page 13: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/13.jpg)
![Page 14: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/14.jpg)
![Page 15: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/15.jpg)
![Page 16: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/16.jpg)
![Page 17: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/17.jpg)
Image by Louis Blythe on Unsplash
![Page 18: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/18.jpg)
Take a seat
Image by Aakash Gautam on Unsplash
![Page 19: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/19.jpg)
Digital Mental Wellbeing
![Page 20: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/20.jpg)
London has the UK’s highest levels of anxiety and
almost a third of Londoners report low happiness
levels with half describing themselves as anxious.
The Office of National Statistics Annual Population Survey 2012/13
![Page 21: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/21.jpg)
Many Londoners are likely to have a common mental
difficulty. Of these only 24% are likely to be receiving
clinical help for their condition.
The Office of National Statistics Annual Population Survey 2012/13
![Page 22: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/22.jpg)
£7.5bn is spent each year by health and social care
on treatment, benefits, education and criminal
justice. A further £10.4 bn is lost each year to
London business and society.
The London Mental Health report 2014, GLA
![Page 23: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/23.jpg)
Service design at scale
![Page 24: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/24.jpg)
Individuals
![Page 25: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/25.jpg)
Greater London
![Page 26: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/26.jpg)
![Page 27: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/27.jpg)
United Kingdom
![Page 28: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/28.jpg)
The business case
![Page 29: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/29.jpg)
![Page 30: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/30.jpg)
![Page 31: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/31.jpg)
![Page 32: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/32.jpg)
![Page 33: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/33.jpg)
![Page 34: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/34.jpg)
Is that the right solution?
![Page 35: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/35.jpg)
We approached the project from
three different perspectives
![Page 36: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/36.jpg)
User needs
![Page 37: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/37.jpg)
User needs
Organisationalcapabilities
![Page 38: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/38.jpg)
User needs
Businessimpact
Organisationalcapabilities
![Page 39: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/39.jpg)
What do Londoners need?
![Page 40: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/40.jpg)
Meet Christina
Photo by Alice Hampson on Unsplash
![Page 41: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/41.jpg)
"I think lack of sleep will make you anxious, and that does make you depressed, and obviously because
of the trauma what happened, but I just tried to sail through it and I
don't think it has gone away.”
![Page 42: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/42.jpg)
"I do find online very helpful though, and speaking to people
online is quite good… to see what other people are going through and
that might help you, that your situation is not so bad. Or maybe
that you are giving somebody advice, that can help them as well,
that's a good thing.”
![Page 43: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/43.jpg)
Meet Martin
Photo by Jesse Orrico on Unsplash
![Page 44: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/44.jpg)
“I don’t really know what causes it, but I know I sweat profusely when I sleep at night. I don’t know why,
but it wakes me up.”
![Page 45: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/45.jpg)
“I got my own house, that I own.… but I’m not living in it since I split with my wife. I get to see my child
every weekend, which is not ideal, I used to love going home, helping
her with her homework….I’m back living in the room that I grew up in….It’s not ideal is it? That could be a contributing factor, I don’t
know.”
![Page 46: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/46.jpg)
We learned we needed
to take a different approach.
![Page 47: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/47.jpg)
Meet Londoners where they are.
![Page 48: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/48.jpg)
How can we deliver this?
![Page 49: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/49.jpg)
![Page 50: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/50.jpg)
![Page 51: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/51.jpg)
Integrate, don’t duplicate.
![Page 52: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/52.jpg)
Our vision. A world where mental wellbeing
services are distributed into the
environments where people already are.
![Page 53: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/53.jpg)
Back to Martin
![Page 54: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/54.jpg)
Becomes aware that he’s not alone
![Page 55: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/55.jpg)
![Page 56: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/56.jpg)
Finds out that help is out there
![Page 57: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/57.jpg)
![Page 58: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/58.jpg)
Discovers a service
![Page 59: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/59.jpg)
![Page 60: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/60.jpg)
Uses tools that work for him
![Page 61: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/61.jpg)
![Page 62: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/62.jpg)
Developes a routine
![Page 63: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/63.jpg)
![Page 64: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/64.jpg)
Gets consistent support
![Page 65: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/65.jpg)
![Page 66: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/66.jpg)
A distributed service
![Page 67: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/67.jpg)
![Page 68: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/68.jpg)
What impact can this have?
![Page 69: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/69.jpg)
£7.5bn is spent each year by health and social care.
A further £10.4 bn is lost each year to London
business and society.
The London Mental Health report 2014, GLA
![Page 70: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/70.jpg)
Reduce coston the system.
![Page 71: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/71.jpg)
Meet
Londoners
where they are.
Reduce cost on the system.
Integrate, don’t duplicate.
![Page 72: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/72.jpg)
As a start, to test our hypothesis, the team has conducted a small study.
3,557 people clicked ads related to sleep on Google, Facebook and Twitter.
![Page 73: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/73.jpg)
Connect with someone like you
![Page 74: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/74.jpg)
Seek out information
![Page 75: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/75.jpg)
Try a new service
![Page 76: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/76.jpg)
Photo by Nikko Macaspac on Unsplash
Reach out
![Page 77: The Future of Mental Wellbeing Services](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64ac417f8b9a27568b8aef/html5/thumbnails/77.jpg)
Connect with us@jennbage | [email protected]@genelibow | [email protected]
Jennifer BagehornService Designer
LiveworkGene Libow
Service DesignerLivework