The future of managed business...

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1 The future of managed business transformations Kuno Brodersen, QualiWare

Transcript of The future of managed business...

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The future of managed business transformations

Kuno Brodersen, QualiWare

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QualiWare worldwide

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Analog age

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Digital age

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Post Digital age

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Post Digital Age

An additional layer changing the fabric of reality itself

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Post Digital Age

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Enterprise Design

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Enterprise Design

The Generated Business

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Enterprise Design

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The situation

• To stay competitive businesses need to react rapidly to market

dynamics. Decision making and implementation of required

transformations is made difficult by the complexity in business

and the fact that for most people change is viewed negatively

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How can we help?

Coherency

ConsensusConsistency

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The solution

• QualiWare enables positive change by providing tools, methods

and services that ensures coherency, consensus and consistency,

and we support the agile and innovative company in handling

complex knowledge, maintained by multiple persons with

different roles and backgrounds, in a continuous process.

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Document

Manager

Typical scenario

HTML

QualiWare

Enterprise

Publisher

Happy users

User feedback

XML

SQLERP

EA/QA Team Project/Process owner

Analysts, Consultants,

Designers

Project model

Modelling standard QualiWare

Repository

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Corporate repository architecture

Enterprise

repository

Analysts, Consultants,

Designers etc. working on

serverbased

project repository

Offline work

Check-out

Check-in

Remote

Personal

repository

Updates and hyperlinks

BU / Project 2

Repository

BU / Project 3

Repository

BU / Project 4

Repository

BU / Project 1

Repository

Initial data

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“10+ mill USD annual savings in

maintenance fee by discontinuing more

than 500 applications”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“Reduction in training lead time from 30

to 3 days when introducing an employee to

a new work area”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“More than 200 external audit days per year

resulting in just two findings – a 90%

decrease in findings compared to the

previous management system”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“An increase in relevant employee

process improvement suggestions from

average 50 per year to 1100 per year”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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QualiWare productline

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QualiWare EA Framework

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Customer Journey Map

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Business Outcomes & Metrics to apply to the

future Customer Journey Map

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Business Capabilities required for the

future state Customer Journey Map

Core

Capabilities with

”Importance” &

”Maturity”

indication

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Strategic Roadmap

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BPM

Coreprocessesbreaks down to subprocesses…

…and are visualized by workflow diagrams

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Business outcomes

• Business

Capabilities

• Aplication

Portfolio Mgmt.

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Predefined reports, matrices and

analyses

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Digital Factory – Product architecture

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SCOR

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Web based publishing and collaboration

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Individualized and role specific web

access.

Access and roles controlled by Active Directory

Knowledge content shared and maintained across the entire enterprise.

- All employees engaged and motivated.

- Updates and changes communicated across enterprise

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Model presentation

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Collaboration

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Compliance & Improvements

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Monitor, social analytics

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Consistency

• Governance workflows

• Ownership

• Approvals

• Escalations, SLA, quality control

• Role-based user interface

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“A 1.5 million USD reduction per year in

direct operating costs of the management

system”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“Reduction in training lead time from 30

to 3 days when introducing an employee to

a new work area”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“A 50 % reduction in people required to

manage process and procedure

documentation”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“An 85% reduction in written text

compared to the previous management

system”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“One Operational Management System

maintained in one repository containing

18 different quality certificates in

multiple languages”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“More than 200 external audit days per year

resulting in just two findings – a 90%

decrease in findings compared to the

previous management system”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“A five-fold increase in the number of

web-hits in the management system”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“An increase in relevant employee

process improvement suggestions from

average 50 per year to 1100 per year”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.

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“10+ mill USD annual savings in

maintenance fee by discontinuing more

than 500 applications”

Using QualiWare’s technology, literally thousands of customers from

private as well as public sectors have reported improvements like

the above.