The future of Jisc's library support services - Jisc Digifest 2016

Future of Jisc’s Library Support ServicesLiam Earney and Ross Macintyre

Agenda»The Challenge»Library Support Services Business Analysis»Methodology»Strategic options»Tactical options

› Data orchestration› Service consolidation and coherence› Workflow support› Advocacy

»Discussion02/05/2023

Future of Jisc’s Library Support Services

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The problem

»Number of well used library support services› JUSP, KB+, Jisc Collections

subscription services»New services in development

› Ebooks, OA, preservation» Increasingly active beyond

‘library support’ domain› OA & research, discovery

Positive experience»Fragmented and confusing portfolio»Service rather than customer focus»Duplication of effort/resource»Uncertain relation to wider environment and workflows»Point solutions over end-to-end» Inefficient workflows» Institutions and Jisc aren’t

deriving benefits in terms of service improvement and business/management information

Negative perception

Library Support Services study

Click to icon to add image

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1. Understand the wider library systems landscape• Systems vendor

strategies• Institutional strategies• New requirements

2. Understand how institutions were managing/navigating that landscape

3. Understand how Jisc services related to that landscape and each other

4. Make recommendations for the development of Jisc services so that they add value to users and each other

Business Analysis

MethodologyBuilding on HEFCE Shared Services Study

Methodology

»Landscape study»Processes and systems consultation

› What systems are in use?› How satisfactory are the systems?› What systems are used for specific tasks?

»Data handling analysis

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Landscape study

»Overview library systems and digital library service providers relevant to HE

»Emphasis on integrated Library Services Platforms providers› Broad scan of their overall strategic posture and direction

»Review of systems in use by UK HE› Survey of intentions on change of provider

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Processes and Systems Consultation

80 survey submissions and 100 workshop delegates across UK

Data handling analysis

»Authority Type › Is the data element part of a controlled list of values or

identifiers (internal or external to the service)?»Intervention

› Is the data edited in some way, either manually or automatically?

»Entity › what type of data? (e.g. Repository, Article, Journal)

»Source › Created by the service or ingested from an external provider?

All data analysed to understand

» 02/05/2023 Future of Jisc’s Library Support Services

Strategic responseWhat role should Jisc play?

Taking account of the wider landscape

»Change and churn will continue› Technology innovation› Changes in scholarly communications› Supply chain developments

»Library systems› Development of ever larger walled gardens› Consolidation means less responsiveness to local needs – UK› Global user group power leads to gaps at the local level

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Number of potential options for Jisc»Option 1 – Withdraw - market is healthy wind down its own role »Option 2 – Conquer - fill all the roles in the competitive

landscape scan via partnership, acquisition or competition»Option 3 – Concentrate - Select a strategic subset of systems,

roles that have coherence for themselves, thus competing against other providers for some business lines whilst avoiding doing so for others

»Option 4 – Triage - Identify gaps and challenges in the existing systems and resources, with specific reference to UK practices, and therefore seek to complete the jigsaw puzzle by complementing existing providers, thus making critical yet diverse contributions, sometimes with limited life expectancy

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Tactical responses

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Data orchestration

EntityNumber of JLS systems storing information on

this entityOrganisation 13Journal 10Time 7Place 6Platform=Repository 5Quantity 4Person 4Holdings 4Item=Article 3Package 3Platform=Other 3Event 3Item=Other 2Licence 2Grant 2Item=Archival Unit 1

»Up to 13 systems storing the same data independently of each other› Organisation names› Journal titles

»Duplication of effort

Service coherenceDomains not silos

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Bibliographic Data Services

»Aggregating data from all UK HE libraries › collections management › preservation › eBooks availability tracking › benchmarking› resource discovery

»‘Bibliographic Data Knowledge Base’

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Subscription management

»Journals and Organisations

»Subscriptions and Usage»Licensing»Business Intelligence

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Research outputs

»Jisc’s open access offer› Policy compliance› Discovery, usage and impact› Cost management› Metadata and Interoperability

Immediate actionsKey tactics

Key tactics

»Development of a ‘Bibliographic Data Knowledge Base’»Data Orchestration and Standards»Infrastructure optimization»Workflow mapping (UX)»Access management (single sign-on to support working

across services)»Business case development (including business models for

revenue generation)»Change management (teams/ways of working)

Delivery plan (2-3 year) covering:

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KB+ Editing core titles


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JUSP – Core title usage


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JUSP – Highest use titles


Key tactics

»Development of a ‘Bibliographic Data Knowledge Base’»Data Orchestration and Standards»Infrastructure optimization»Workflow mapping (UX)»Access management (single sign-on to support working

across services)»Business case development (including business models for

revenue generation)»Change management (teams/ways of working)

Delivery plan (2-3 year) covering:

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Subscription managementThinking through the implications

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Subscription manager from Jisc DR

Consortial

NegotiationJisc

Collections

JournalsBooks

DatabasesArchives

Multimedia

Subscription and

PurchasingJisc

Collections

websiteEbooks tracking

and decision support

JUSP and KB+

Usage tracking

JUSP

Licence management and

infoJisc

Collections web site

KB+

SHERPA ROMeO

Entitlement

tracking

KB+

SUNCAT

Perpetual Access

KB+

Keepers Registry

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Subscription Manager from Jisc DR

Consortial Negotiation

Jisc Collecti

ons

Journals, Books,

ArcDatabases, hives,

Multimedia,Geospatial

Subscription and

Purchasing

Jisc Collections

web siteEbooks tracking


JUSP and KB+

Usage tracking

JUSP

Licence management/

info

Jisc Collections

website

KB+

SHERPA ROMeO

Entitlement tracking

KB+

SUNCAT data

Perpetual Access

KB+

Keepers Registry

Data & Interoperability

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Consortial Negotiation

Jisc Collecti

ons

Journals, Books,

Databases, Archives,

Multimedia, Geospatial

Subscription and

Purchasing

Jisc Collections

web siteEbooks tracking


JUSP and KB+

Usage tracking

JUSP

Licence management/

info

Jisc Collections

web site

KB+

SHERPA ROMeO

Entitlement tracking

KB+

SUNCAT data

Perpetual Access

KB+

Keepers

Analytics & business intelligence

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Central Jisc systems

• Data warehouse

• Customer service

• Account managers

Jisc DR

Services

• Research Outputs

• Bibliographic Data Services

Third party systems

• Library Service Platforms

• External knowledgebases

Subscription

Manager

Workflow support

Avoid tight integration with 3rd parties

»Responses to the Library Support Services survey emphasised › Diverse supply chain requires multi-step processes and variable

workflows by institutions› Growing centrality of a relatively closed and inflexible Library

Service Platform reinforces such workflows › Tight integrations likely to be unsuccessful

»Focus on data exchange between services based on community norms and standards

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New requirementsWhat else did we learn from the feedback received?

Evolving service needs

»Jisc should fill gaps, offer shared and managed services and fast track responses to new challenges:› Collection management› eBooks metadata› Research outputs› Perpetual access

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Adding value to library services

»Work with RLUK, SCONUL and the British Library to promote and undertake› Advocacy for good practice › Principles for data and software services› Standards adoption and implementation› Skills› Data services – preparation, enhancement and management

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Discussion

jisc.ac.uk

Thank you

Liam Earney and Ross MacIntyre

http://www.jisc.ac.uk/

The future of Jisc's library support services - Jisc Digifest 2016

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