The Future Health System’s Executive Needs: Building Bench Strength

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The Future Health System’s Executive Needs: Building Bench Strength

Thursday, September 19, 2013


Introductions


• Led by executives with deep healthcare provider experience.

• Providing customized, scalable solutions.

• Transformative client results and increased candidate quality.

• Clinical Centers of Expertise.

• Merged with Ochre House to provide global footprint in July 2013.

• Recognized as Top RPO Provider by HRO Today magazine & RPO Star Performer by Everest Group.

Pinstripe Healthcare

“Our partnership with

Pinstripe Healthcare

drives quality, consistency

and accountability in

CHOP’s talent acquisition.

They’ve built strong

working relationships

throughout our

organization.”

- Rob Croner, VP of HR


• Talent Trends

• Influence on the Healthcare Industry

• Approaching the Future

• Executive Agenda

• Building the Leaders of Tomorrow

• Clinical Leaders in the Workforce

• Strategic Leadership Planning

• Conclusion

Agenda


Talent Economics The intersection of Economics and Organizational Development.

• An Outside-in view of talent.

• Preparing leaders to address the Macro Trends and Micro Trends affecting talent strategies today.

HR in an Age of Disruption

Gayan Nagpal


The GLOBAL COMPETITION FOR TALENT is not a problem that has a solution.

Global Talent Macro Trends


The employee is evolving, and the very CONCEPT OF EMPLOYMENT must evolve too.



We must attract, retain, develop and manage a more AWARE, ASSERTIVE and MOBILE workforce.



There must be a shift in focus from finding the best talent, to hiring THE RIGHT TALENT.

Healthcare Industry Micro Trends


We must learn to inform and care for more ENGAGED CONSUMERS.



We must adapt to the increasing STANDARDIZATION OF CARE.



Approaching The Future From the Outside In.


Healthcare stakeholders that take the lead in investing in innovative data capabilities and promoting transparency will not only gain a competitive advantage, but will lead the industry in the new era.

Source: McKinsey - The Big Data Revolution in Healthcare (2013)


Source: Pew Research Center – Internet & American Life (2011)

80% of internet users search for

health information online.

More than 50% for specifics about a treatment or disease.


By 2020, 1 in 3 hospitals will close or fundamentally reorganize into something entirely different.

Source: AHA - Future Report (2012)


• Quality

• Cost

• Satisfaction

Today’s Health System Executive Agenda


1. Shift innovation from tools/technologies to care delivery.

2. Shift from managing inputs to delivering outputs.

3.

The Future Health System’s Executive Agenda


The Future Health System’s Executive Needs: Building Bench Strength

Thursday, September 19, 2013


• Consumer Marketing

• Operational Innovation

• Consumer Education

• Customer Experience

Roles of the Future Discussion


Building the Leaders of Tomorrow


Trends in Leadership Development

There is a clear correlation in both middle and senior management between higher levels of vertical maturity and higher levels of effectiveness.

Source: Center for Creative Leadership - Future Trends in Leadership Development (2011)



People’s motivation to grow is highest when they feel a sense of autonomy over their own development.




Organizational theorists are shifting the focus from leadership as a person, to leadership as a process.



Clinical Leaders in the Workforce


When physician leaders are selected based on traditional academic and clinical success rather than on leadership readiness or skill, we can identify both a gap and an opportunity.

Source: James K. Stoller, MD, MS, (ODA), Cleveland Clinic


Physician leaders lack the necessary “Monday Morning Skills” that great leaders require to lead businesses.

Source: Ellen Zane, Emeritus CEO, Tufts Medical Center


Physicians leaders are viewed as more important than ever to closing the divide between clinicians and the administration as they try to create accountable care organizations, reduce readmissions, improve care and implement electronic medical records.

Source: American Medical News (2011)


Strategic Leadership Planning


Strategic Leadership Planning builds upon quantitative activities and uses that data as part of a qualitative decision framework that can inform and transform organizational strategy while accounting for roles today and future projections.

SLP Definition

True opportunity lies with Middle Management roles.


1.Create a vision.

2.Engage stakeholders.

3.Start simple.

Creating a SLP Blueprint


4. Define your deliverables.

5. Identify internal talent.

6. Leverage market intelligence.

7. Build and evolve.

Creating a SLP Blueprint


Conclusion


Source: Center for Creative Leadership (2012)

Executives who make investments in their organizations’ leadership development are puzzled when they don’t get the expected returns. Acknowledging that organizational culture plays a vital role in the development of leaders and then factoring organizational culture into their developmental efforts improves performance.


“It is not the strongest of the species that survives, nor the most intelligent, but the

one most responsive to change.” - Charles Darwin


…we must view our organizations from the OUTSIDE IN AS TALENT ECONOMISTS.

As HR Leaders, to ensure success…


Thank you!

[email protected]

The Future Health System’s Executive Needs: Building Bench Strength

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